2017 Acura MDX Problems

On my 2017 Acura MDX SH-AWD with approximately 112,000 miles, the engine experienced a sudden catastrophic failure while I was traveling at highway speed. The vehicle abruptly lost power, the accelerator became unresponsive, smoke came from the vehicle hood and exhaust area, and multiple warning lights illuminated. The failure occurred with no advance warning and created a serious safety risk because I suddenly lost propulsion while traveling approximately 75 mph in highway traffic. An independent repair facility inspected the vehicle and reported that connecting rod/bearing failure resulted in catastrophic engine damage. I was advised that two connecting rods/bearings failed and caused holes in the engine block, with a rod/component also damaging the A/C compressor. Oil subsequently leaked from the damaged engine. Prior to the sudden failure, I did not have warning lights or other indications suggesting an imminent engine failure. The warning lights appeared during or immediately after the loss of power. The vehicle has been inspected by a repair facility and the engine requires replacement. The vehicle/failed components can be made available for inspection upon request. I am particularly concerned because Acura has previously recalled certain vehicles for connecting rod bearing failures that can result in engine damage, stalling, or loss of motive power. My vehicle is the same model year and has experienced an apparently similar catastrophic connecting rod/bearing failure, but my VIN is not currently included in the recall 23V-751. I am submitting this complaint so NHTSA can evaluate whether the affected population may extend beyond the VINs currently covered in that recall. This is also linked to NHTSA’s new investigation PE25008.

I was driving home late at night with my family in the car. The car suddenly loss power and the check engine light came on and began flashing. I pulled over and turned the car off and back on. The light went away. I began driving again and after a short while, a bunch of lights popped up on the dashboard and the car began to loose power again and started making weird rattling noises from the engine. Just moments before pulling over again I realized the car was on fire and evasively pulled over and frantically got my sleeping children out of the car and we created distance from the vehicle since it was on fire underneath. We called the fire department and they responded very quickly and put out the fire. We secured a few belongings and the children’s car seats and my brother in law picked us up. The car was towed from the scene. I called the incident into the insurance the next day and filed a claim. After a few days once the adjuster came out, it was determined that the insurance company would not be covering the claim because the cause of the fire was internal engine failure. It had shot a bearing cap through the oil pan and that is what caused the fire. I contacted Honda about the issue and have yet to hear back from them. This was over a month ago. I am now stuck repairing the vehicle on my own since I cannot afford to take the car to the dealer and I am mechanically inclined as it is what I do for a living. The car is currently in my garage and after taking the engine apart, I found that the main bearing for cylinder #6 had failed and in turn fell apart and broken the piston for that cylinder and the broken debris destroyed the engine block and even bent the valves on the from head for that cylinder. I now have to rebuild my entire engine with no warning whatsoever that this was going to happened. The car was maintained on schedule and nothing was ever overlooked or not performed. It was a great car until the engine decided to grandad itself out of nowhere.

On my 2017 Acura MDX SH-AWD with approximately 112,000 miles, the engine experienced a sudden catastrophic failure while I was traveling at highway speed. The vehicle abruptly lost power, the accelerator became unresponsive, smoke came from the vehicle hood and exhaust area, and multiple warning lights illuminated. The failure occurred with no advance warning and created a serious safety risk because I suddenly lost propulsion while traveling approximately 75 mph in highway traffic. An independent repair facility inspected the vehicle and reported that connecting rod/bearing failure resulted in catastrophic engine damage. I was advised that two connecting rods/bearings failed and caused holes in the engine block, with a rod/component also damaging the A/C compressor. Oil subsequently leaked from the damaged engine. Prior to the sudden failure, I did not have warning lights or other indications suggesting an imminent engine failure. The warning lights appeared during or immediately after the loss of power. The vehicle has been inspected by a repair facility and the engine requires replacement. The vehicle/failed components can be made available for inspection upon request. I am particularly concerned because Acura has previously recalled certain vehicles for connecting rod bearing failures that can result in engine damage, stalling, or loss of motive power. My vehicle is the same model year and has experienced an apparently similar catastrophic connecting rod/bearing failure, but my VIN is not currently included in the recall 23V-751. I am submitting this complaint so NHTSA can evaluate whether the affected population may extend beyond the VINs currently covered in that recall. This is also linked to NHTSA’s new investigation PE25008.

The contact owns a 2017 Acura MDX. The contact stated that while driving approximately 50 MPH, the vehicle lost power and stalled in the middle of the roadway. The vehicle was towed to a dealer to be diagnosed, and it was determined that the engine needed to be replaced. Additionally, the transmission failed to shift out of park(P). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 97,000.

The forward facing camera or monocular attached to the windshield has malfunctioned and is a wide spread issue across multiple models and years. When this item fails due to high heat which causes the camera (CMOS Image sensor) to degrade, the owner is given a slew of warnings and loses a lot of functionality. The dealership quotes an enormous amount of money to replace/calibrate the camera typically between $1500-2500 depending on location. Functionality that is lost includes cruise control, adaptive cruise control, lane departure warning, lane keeping assistance and most importantly adaptive braking. There are also numerous dash lights and repetitive warnings that pop up for each bit of functionality that is broken. So while driving the user will see changing text and hear beeps to inform the driver of these deactivated features which is a major distraction and takes away from the drivers concentration on safe driving. Looking online this issue has been reported by drivers of multiple models and years of both Honda and Acura which means it is wide spread and should be classified as a recall. Just some of the models mentioned are Acura MDX, RDX, TLX, Honda Civic, Accord, CR-V, Ridgeline, Odyssey and potentially others. There is no reason that a camera should fail across all these models spanning over a decade at such high numbers outside of an engineering failure that Honda does not want fork out money for to keep their drivers safe. A couple example part numbers would be 36160-TYS-A02-M1 and 36160-TJB-A040-M1.

I am reporting repeated failures of the front safety camera / Collision Mitigation Braking System (CMBS) on my 2017 Acura MDX Tech (FWD). The vehicle has experienced intermittent and sudden loss of all ADAS safety functions, including CMBS, Lane Keeping Assist, Adaptive Cruise Control, and Road Departure Mitigation. The failures occur without warning, while driving at normal speeds. The dash displays “Safety Support System Problem,” “Collision Mitigation System Problem,” “Lane Keeping Assist Problem,” and related alerts. When this happens, all forward‑facing safety systems shut down, increasing the risk of collision. The issue is persistent and unpredictable. It has occurred in clear weather, dry roads, and normal driving conditions. The vehicle does not have the Advance package or surround‑view system; this is the standard Tech‑package front camera. Multiple Acura service departments have confirmed the problem is caused by a faulty front monocular camera module (part number 36160‑TZ5‑A36). Acura has superseded this part several times (A63, A64, A65, A66), indicating an ongoing design or reliability issue. Replacement cost is extremely high, and the failure disables federally‑relevant safety systems. This is a safety‑critical component. When the camera fails, the vehicle loses collision‑avoidance capability, lane‑keeping assistance, and adaptive cruise control. The failure happens while the vehicle is in motion, creating a risk of rear‑end collisions or lane‑departure accidents. I am requesting NHTSA review this issue for potential defects in the Acura MDX front safety camera system.

Moisture accumulating within the driver side headlight is limiting illumination and safe night driving. Photos compare driver side to passenger side.

I am reporting a severe safety defect regarding the sudden, unprovoked failure of the AcuraWatch driver-assist camera system (affecting LKAS, ADAS, and the Collision Mitigation Braking System), which directly and unexpectedly alters the vehicle’s powertrain and driving dynamics without driver input. While driving, the front windshield monocular camera module experienced an internal electronic failure, immediately lighting up multiple critical safety warning indicators on the dashboard and permanently disabling all forward collision prevention and lane-keep capabilities. I urge NHTSA to open a safety defect investigation into 2016–2019 Acura MDX models regarding camera system degradation and its hazardous, cascading impact on transmission shift timing and vehicle deceleration behavior.

I was stopped, my vehicle brake stopped working after being stopped on a road at a traffic light behind a semi truck. My vehicle crawled slowly forward, it would not stop (like the car wash pace). My brake would not work, I tried putting car in park to stop it moving. It proceeded to ram into the semi in front of me and keep trying to go forward until the light turned green and the semi drove away at that point I was able to drive my car and pull off the road and my brake began to work when I pulled off. It completely stopped working when I was on a busy road and caused the accident. It could have been much worse if I was not stopped already.

I was driving on the road and an electronic parking error light came up, along with emissions error. I pulled over to the side and I could not start the vehicle and the gears won’t shift

When making a slow turn or rolling stop, the vehicle hesitates on light throttle and then experiences a sudden, jerky surge when the pedal is pressed further. This is very unsafe and scary for people around at school crossing and highway crossings

When accelerating into traffic (usually merging onto highway or changing lanes on the highway) my car will loose all power and fail to accelerate. This is extremely dangerous and has happened on several occasions. I have taken this into Acura as well as other automotive dealers and no one can seem to diagnose or recreate the problem. The only support I received from Acura has been a “software update & idle relearn”, which has never fixed the problem. I saw an NHTSA ID#23V85800 recall alert for Fuel Pump Failure, which perfectly describes the issues I’m having. Unfortunately, my VIN is not included in this recall. I respectfully request that you add my VIN to this recall so I can get my fuel pump replaced and hopefully resolve this very dangerous issue.

The paint on my roof at the sunroof is peeling in the same exact manner the the already existing Warranty Extension: White Diamond Pearl Paint in Service Bulletin 19-029 or Models 2014-2016, I am aware that this Acura MDX is a 2017 02/17 to be exact and from the same MFG of Alabama that these issues are reported. if you look at the example pictures on the service warranty that are EXACT to the issues with the paint on mine. I have the same paint Color listed as NH603-P and I would like this covered as the year previous model.

The paint on the roof between the sunroof and front windshield is peeling. I took it to local dealership and was told paint is covered under Acura's Rust Perforation Limited warranty which is 5 years from the of original purchase. I do not have an extended warranty so I would need to pay out of pocket. I believe the classification of this issue under the "Rust Perforation Limited Warranty" is incorrect. The issue is not corrosion originating from the inside out. This is a premature failure of the paint adhesion to the primer, which is a manufacturing defect. This is a known, widespread issue affecting Acura's White Diamond Pearl paint, which is the subject of a pending class action lawsuit (Case 2:24-cv-09728) alleging these paint defects exist in 2013-present models.

Moisture accumulating within the driver side headlight is limiting illumination and safe night driving. Photos compare driver side to passenger side.

On my 2017 Acura MDX SH-AWD with approximately 112,000 miles, the engine experienced a sudden catastrophic failure while I was traveling at highway speed. The vehicle abruptly lost power, the accelerator became unresponsive, smoke came from the vehicle hood and exhaust area, and multiple warning lights illuminated. The failure occurred with no advance warning and created a serious safety risk because I suddenly lost propulsion while traveling approximately 75 mph in highway traffic. An independent repair facility inspected the vehicle and reported that connecting rod/bearing failure resulted in catastrophic engine damage. I was advised that two connecting rods/bearings failed and caused holes in the engine block, with a rod/component also damaging the A/C compressor. Oil subsequently leaked from the damaged engine. Prior to the sudden failure, I did not have warning lights or other indications suggesting an imminent engine failure. The warning lights appeared during or immediately after the loss of power. The vehicle has been inspected by a repair facility and the engine requires replacement. The vehicle/failed components can be made available for inspection upon request. I am particularly concerned because Acura has previously recalled certain vehicles for connecting rod bearing failures that can result in engine damage, stalling, or loss of motive power. My vehicle is the same model year and has experienced an apparently similar catastrophic connecting rod/bearing failure, but my VIN is not currently included in the recall 23V-751. I am submitting this complaint so NHTSA can evaluate whether the affected population may extend beyond the VINs currently covered in that recall. This is also linked to NHTSA’s new investigation PE25008.

Unknown Front left tire is rumbling. Ever since I purchased this vehicle I have had problems with the tires or suspension dealership replaced 2 tires since I purchased in July 2025

THE CERTIFIED PRE-OWNED (CPO) 2017 ACURA MDX I PURCHASED ION 07/24/20 FROM DAVIS ACURA IN LANGHORNE, PA SHOULD NOT BE CLASSIFIED AS A CPO! I PAID MY AUTOMOTIVE REPAIR SHOP OF 20 YEARS THAT MAINTAINED MY LEXUS SUVS TO DO THEIR OWN 83-POINT DETAILED INSPECTION ON THE ACURA MDX.I WAS SHOCKED IN THEIR REPORTING WHEEL ALIGNMENT NEEDED - RECOMMENDED LEFT REAR TIRE EDGE WEAR & BODY ' EVIDENCE OF PREVIOUS ACCIDENT DAMAGE TO REAR BUMPER, RIGHT FRONT DOOR, LEFT SIDE DOORS, LEFT REAR QUARTER PANEL & LEFT FRONT FENDER. I WAS INFORMED THAT AT LEAST 50% OF SUV HAS BEEN REPAINTED & THERE WAS DIRT UNDERNEATH THE PAINT. WAS THIS FORMERLY LEASED SUV IN AN ACCIDENT THAT WENT UNREPORTED WITH CLEAN CARFAX AND AUTO CHECK REPORTS? THE LEFT DOOR EXTERIOR CHROME DOOR HANDLE WAS ALSO REPLACED BY DEALERSHIP BUT NO REASON IS LISTED AS TO WHY REPLACED. THERE ARE NOW ISSUES WITH: EXPOSED AIRBAG ' IS IT THE ORIGINAL OR WAS IT REPLACED?; TIRE PRESSURE VARIES (+/- 7 OR 8 ) IN THE REAR LEFT TIRE THAT HAS BEEN LOOKED AT BY MY LOCAL ACURA DEALER TWO TIMES IN ONE WEEK & THE 3RD VISIT WILL BE TO REPLACE THE TPMS SENSORS IN A CAR WITH ONLY 16,000 MILES?; THE DEFROSTER IS NOT FULLY WORKING IN THE LEFT PASSENGER WINDOW AND THE MISALIGNMENT OF THE LIFT GATE IS A CONCERN BECAUSE IT PREVENTS THE A/C OR HEAT FROM WORKING EFFECTIVELY IN THE 2ND & 3RD ROW, THERE IS RAIN WATER SITTING ON THE INSIDE OF THE SUV THAT REMAINS FOR HOURS. COULD IT MOLD OR CAUSE DAMAGE TO THE REAR ELECTRIC LIGHTING COMPONENTS? HOW DOES THE LIFT GATE TRUNK DOOR MISALIGN IF IT WASN'T IN AN ACCIDENT? IF THE LIFT GATE TRUNK DOOR IS MISALIGNED, WHY WAS THIS SUV SOLD AS A CPO & NOT USED? I DO NOT FEEL COMFORTABLE DRIVING THE SUV. I HAVE YET TO RECEIVE A CALL BACK BY PHONE FROM ACURA DEALERSHIP OWNER IN 4 WEEKS AND/OR FROM THE ACURA CUSTOMER CARE SPECIALIST IN THE LAST 10 DAYS ABOUT MY CASE FILED. CAN NHTSA INSPECT SUV FOR DAMAGE & REPAINTING?

on January 9, 2024 I was driving this car and was hit on the driver's side of my vehicle , other driver at fault. The driver's side door side curtain airbags appropriately deployed. The door itself was crushed, and I had to be cut out of the car. The malfunction was my seat, the driver's seat of the vehicle. It moved as far forward as possible and I was tightly wedged between the steering wheel and the seat. Even if my door had been possible to open, I would not have been able to escape. I was also not able to drive in that position, so the car remained in active traffic for some time. I believe this is a design/manufacturing defect with regard to that seat and potentially other seats in the vehicle. I write at this time, over a year later, with the concern that this design flaw may be present in other Acura / Honda vehicles. I wrote to Acura at the time but they did not seem very interested.

The driver’s seat is loose. It became loose over time. It moves forward and back by about 1/4” during starts and stops. It gets worse each month. There is a recall for the same thing the next model year.

The contact owns a 2017 Acura MDX. The contact stated that the second-row passenger’s side seat belt became stuck and failed to retract as needed, causing the seat belt to become inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was approximately 200,000.

Copied below is my email to the Piazza Acura dealership. They will not provide a loaner. ________________________ My name is [XXX] and I purchased a new 2017 Acura MDX with AWD and the tech package from your dealership on 27 August 2016. In early April of 2022, the front passenger seat belt of my MDX stopped working. I was asked to come into your dealership to confirm that it was not working, and I did so on 12 April 2022. At that time a new seat belt was ordered, and I was told it would take about a month at most. For your reference, the part number, order reference number, and date of order are included below. · Part number: 04814-TZ5-A00ZA · Order reference number: U3990412 · Date ordered: 12 April 2022 It is now past the one-year anniversary of this safety warranty problem being brought to your dealership’s attention, and the theoretical delivery date keeps getting pushed out. Just today, I called the Parts Department and was told there is a new shipping date of 04 June 2023. Frankly, I don’t believe it and feel like I’m just being strung along. I ask you [XXX], what would you think if you were in my situation? This MDX is my only car, and I have had limited use of it to carry passengers for over a year due to the effective loss of the front passenger seat. Because this is a safety issue, my hands are further tied in that I cannot trade or sell my MDX. It is very strange that this seat belt stopped working, and I have to wonder if it was a design or manufacturing defect. Nevertheless, I have been the only one dealing with the consequences, and I have had to do so for over a year. I am unwilling to continue to do so, and now propose that Piazza Acura treat this like any other extended warranty repair situation and provide me with a comparable late-model MDX loaner free of charge until such time as Piazza Acura and the Honda Corporation can provide me with and install a new, manufacturer-supplied front passenger seat belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION

Wipers do not dispense water(front or rear) and wipers to not reset to original position when in use. Took it to Acura dealership in 03/20/2024 for a 60,000 factory service and problems started afterwards. On 05/16/2024 I had another service at Fountain Acura dealership and problems persist.

TL* THE CONTACT OWNS A 2017 ACURA MDX. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. SHATTERED GLASS FELL ONTO THE CONTACT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO HOPKINS ACURA OF FAIRFIELD (877-360-1950, LOCATED AT 2459 AUTO MALL PKWY, FAIRFIELD, CA 94533) WHERE IT WAS DETERMINED THAT THE FAILURE WAS UNUSUAL AND WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500.

Continental Cross Contact LX Sport 245 / 50 R 20 102 H tires. We had them installed at the Acura dealership on 7/14/2023. We noticed recently the tire tread on the front driver side in an area was peeling up in a small spot. At our oil change and tire rotation with Acura on 4/24/26, I notified them and they stated tire was okay. The tires currently only have about 15;389 miles on them. I contacted Continental Tire because I noticed the tread peeling or pitting on both tires that were rotated to the rear getting worse. Continental told me I could take to a tire center that sells Continental tires to have them inspected. Took to Discount Tire and they submitted information to Continental Tire. They responded with a prorated amount of $230.00 total for the 2 rear tires only. The rep with Discount Tires informed me that all 4 of my tires came from the same manufacturing plant and same lot. I am concerned that my front tires will start to peel or pit like the other 2 tires. We have maintained regular tire rotations and maintenance on our vehicle. We also do not drive on gravel or dirt roads or aggressively and the vehicle is kept in our garage. I am now looking at having to replace all the tires because I am concerned about driving with the tires in their current condition. This is concerning to me because tires should last longer than 15, 389 miles.

The contact owns a 2017 Acura MDX equipped with Les Schwab Tires, Tire Line: Back Country Touring, Tire Size: 245/50/R20, DOT Number: UP76 DRW. The contact stated that while making a left turn, the front passenger’s side tire rolled over a plastic lane divider. The contact then heard air being released from the tire and immediately pulled over into a parking lot. The contact discovered side wall separation on the front passenger’s side tire and pulled into gas station to replace the tire with the spare. Upon investigation, the contact discovered NHTSA Campaign Number: 21T002000 (Tires) which the contact linked to the failure. The manufacturer was notified of the failure and the contact was informed that the tire size was not included in the recall. The tire was not replaced. The vehicle and tire failure mileages were not provided.

On 11.25.25, my MDX was involved in a multi-car hit and run on highway 101 SB at the Laurel Drive off ramp. The vehicle sustained two points of impact: (1) substantial front/driver side impact (2) rear-passenger side impact. Despite the severity, location of impact and speed of travel at the time of the collision, all airbags deployed except for the driver side curtain airbag. Importantly, at the time of the crash, the Lane Keeping Assist System (LKAS) and associated AcuraWatch driver assist systems were activated. The vehicle’s safety assistance technology was engaged and functioning immediately prior to impact. Considering the above mentioned facts, driver side airbag failing to deploy, raises serious concerns regarding Possible software or signal-processing malfunction or electronic communication between radar/camera systems and the SRS module. The nature and severity of the impact clearly met deployment criteria for the driver side airbag. This failure raises concern that there may be a defect in the SRS system, including but not limited to: Airbag inflator component or propellant issue. Supplemental Restraint System (SRS) crash sensor calibration. SRS control module deployment logic. Crash signal sensors. Event-trigger logic or interconnnect failure. Wiring harness or inflator defect. Whether the system registered steering correction or impact prediction, the failure to deploy increased my risk and resulting injury, as well as compromised the fundamental safety system designed to protect drivers in front-impact crashes.

THE CERTIFIED PRE-OWNED (CPO) 2017 ACURA MDX I PURCHASED ION 07/24/20 FROM DAVIS ACURA IN LANGHORNE, PA SHOULD NOT BE CLASSIFIED AS A CPO! I PAID MY AUTOMOTIVE REPAIR SHOP OF 20 YEARS THAT MAINTAINED MY LEXUS SUVS TO DO THEIR OWN 83-POINT DETAILED INSPECTION ON THE ACURA MDX.I WAS SHOCKED IN THEIR REPORTING WHEEL ALIGNMENT NEEDED - RECOMMENDED LEFT REAR TIRE EDGE WEAR & BODY ' EVIDENCE OF PREVIOUS ACCIDENT DAMAGE TO REAR BUMPER, RIGHT FRONT DOOR, LEFT SIDE DOORS, LEFT REAR QUARTER PANEL & LEFT FRONT FENDER. I WAS INFORMED THAT AT LEAST 50% OF SUV HAS BEEN REPAINTED & THERE WAS DIRT UNDERNEATH THE PAINT. WAS THIS FORMERLY LEASED SUV IN AN ACCIDENT THAT WENT UNREPORTED WITH CLEAN CARFAX AND AUTO CHECK REPORTS? THE LEFT DOOR EXTERIOR CHROME DOOR HANDLE WAS ALSO REPLACED BY DEALERSHIP BUT NO REASON IS LISTED AS TO WHY REPLACED. THERE ARE NOW ISSUES WITH: EXPOSED AIRBAG ' IS IT THE ORIGINAL OR WAS IT REPLACED?; TIRE PRESSURE VARIES (+/- 7 OR 8 ) IN THE REAR LEFT TIRE THAT HAS BEEN LOOKED AT BY MY LOCAL ACURA DEALER TWO TIMES IN ONE WEEK & THE 3RD VISIT WILL BE TO REPLACE THE TPMS SENSORS IN A CAR WITH ONLY 16,000 MILES?; THE DEFROSTER IS NOT FULLY WORKING IN THE LEFT PASSENGER WINDOW AND THE MISALIGNMENT OF THE LIFT GATE IS A CONCERN BECAUSE IT PREVENTS THE A/C OR HEAT FROM WORKING EFFECTIVELY IN THE 2ND & 3RD ROW, THERE IS RAIN WATER SITTING ON THE INSIDE OF THE SUV THAT REMAINS FOR HOURS. COULD IT MOLD OR CAUSE DAMAGE TO THE REAR ELECTRIC LIGHTING COMPONENTS? HOW DOES THE LIFT GATE TRUNK DOOR MISALIGN IF IT WASN'T IN AN ACCIDENT? IF THE LIFT GATE TRUNK DOOR IS MISALIGNED, WHY WAS THIS SUV SOLD AS A CPO & NOT USED? I DO NOT FEEL COMFORTABLE DRIVING THE SUV. I HAVE YET TO RECEIVE A CALL BACK BY PHONE FROM ACURA DEALERSHIP OWNER IN 4 WEEKS AND/OR FROM THE ACURA CUSTOMER CARE SPECIALIST IN THE LAST 10 DAYS ABOUT MY CASE FILED. CAN NHTSA INSPECT SUV FOR DAMAGE & REPAINTING?

i bought new car in 2017 November and around over 2500k miles I heard engine chirping sound and if you're surrounded by wall you can hear it louder. took it to dealership several time but they said it's normal and show me another car to prove to me. Which it did had same sound. Then yrs go by I hear loud clunking sound underneath the car every time I reversed and when switching gear to reverse. also about 1-2 yr owning it I heard clunking sound on steering wheel so when mechanic looked at dealership they said it could have been air bag wires so they secured it and shouldn't have any more problem. on 3rd yr I went back to dealership because I know something is wrong with steering wheel clunking sound when turning low speed to right and felt much tighter to turn. they said one of suspension is problem so they replaced but 2wks later happen again. I was in rush for them to resolve before my 4yr warranty ends but they keep playing around saying initially by experience mechanic when we did test drive he heard the sound and thinks it's steering rack or pinion. so I was relived after yr of back n forth they figured out and tells me to wait for next step. but after 1hr waiting at lobby they told me after lifting car up can't manipulate the sound again so can't fix. I wanted to speak to that mechanic again and the way he looked at me and said sorry I don't know what's wrong with it seem like his been told by higher up to lie bc that day they had corporate person visit and that person refused my claim. I asked to fix steering rack or both and they said we can't bc its costing them money and what if that's not the case. I took it to local mechanic and whenever my vehicle is lifted its hard to find the sound but when on ground you can hear. Then recently I brought up that clunk sound to different mechanic during oil change they found out that my body frame was loose so he tighten the bolts. He said it's rare to have frame loose. after that no more clunking when reversing.

I am filing an official complaint against American Honda Motor Co., Inc. and the local dealership regarding their handling of a mandatory safety recall on my 2017 Acura MDX (VIN: [XXX] / Manufacturer Case # XXX). The manufacturer and dealership are failing to provide a $0-cost remedy for this safety recall by attempting to impose conditional out-of-pocket charges on me: 1. Conditioning Recall Completion on Paid Repairs: The dealership/manufacturer verbally informed me that while the recall procedure itself is covered, I will be required to pay out-of-pocket for any corroded, rusted, or damaged hardware/parts that must be removed or replaced during the disassembly process to complete the recall. They stated that if the vehicle fails their post-repair safety inspection due to these rusted components, I must pay for the new parts before the vehicle is deemed complete/safe. 2. Refusal to Provide Written Estimates: I have repeatedly requested an itemized written estimate detailing these potential charges via email for several weeks, but the manufacturer and dealer have failed to provide one, insisting instead that I bring the vehicle back to the dealership without written terms. 3. Denial of Safe Transportation: The dealership has demanded that I return the vehicle for inspection/repair without guaranteeing a loaner vehicle, while simultaneously stating the vehicle may not pass safety inspection unless I agree to pay for non-covered rusted parts. A safety recall repair mandated by federal law must return the vehicle to a safe condition at zero cost to the owner. Requiring the consumer to pay for rusted components that must be removed solely to execute the recall repair defeats the purpose of the recall remedy. I request that the NHTSA intervene to ensure American Honda Motor Co., Inc. completes the recall repair in full at $0 cost and provides appropriate replacement transportation during the service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)