2017 Acura MDX Problems

I was driving home late at night with my family in the car. The car suddenly loss power and the check engine light came on and began flashing. I pulled over and turned the car off and back on. The light went away. I began driving again and after a short while, a bunch of lights popped up on the dashboard and the car began to loose power again and started making weird rattling noises from the engine. Just moments before pulling over again I realized the car was on fire and evasively pulled over and frantically got my sleeping children out of the car and we created distance from the vehicle since it was on fire underneath. We called the fire department and they responded very quickly and put out the fire. We secured a few belongings and the children’s car seats and my brother in law picked us up. The car was towed from the scene. I called the incident into the insurance the next day and filed a claim. After a few days once the adjuster came out, it was determined that the insurance company would not be covering the claim because the cause of the fire was internal engine failure. It had shot a bearing cap through the oil pan and that is what caused the fire. I contacted Honda about the issue and have yet to hear back from them. This was over a month ago. I am now stuck repairing the vehicle on my own since I cannot afford to take the car to the dealer and I am mechanically inclined as it is what I do for a living. The car is currently in my garage and after taking the engine apart, I found that the main bearing for cylinder #6 had failed and in turn fell apart and broken the piston for that cylinder and the broken debris destroyed the engine block and even bent the valves on the from head for that cylinder. I now have to rebuild my entire engine with no warning whatsoever that this was going to happened. The car was maintained on schedule and nothing was ever overlooked or not performed. It was a great car until the engine decided to grandad itself out of nowhere.

I was merging onto the highway and when I attempted to accelerate, the engine warning light began to flash and the car could not accelerate. The engine began to make a rattling noise. I called the dealer and they asked if I could make it there (it was about 25 miles away). I said I would try. As I got about 10 miles away the noise grew louder and the oil light came on. I immediately pulled over. The dealer said the engine blew the connecting rod and destroyed the engine and the engine would need to be replaced. The car just had all the fluids replaced by the dealer 3 weeks prior. All service work over the 10 years was done by the dealer.

The contact owns a 2017 Acura MDX. The contact stated that while driving approximately 50 MPH, the vehicle lost power and stalled in the middle of the roadway. The vehicle was towed to a dealer to be diagnosed, and it was determined that the engine needed to be replaced. Additionally, the transmission failed to shift out of park(P). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 97,000.

There were several instances where my vehicle either accelerated or decelerated while I was driving. I first noticed the issue about a week after I purchased the car in May 2022. I took it back to Acura of Brookfield, and they said they couldn’t replicate the issue. I also took my car to Acura of Brookfield in September 2023 for the same jerking issue. They charged me for an update, but the issue did not change. I continued noticing the problem over the years, but it happened more frequently in 2025. In May 2025, I was driving down a hill in Brookfield, Wisconsin, when my car jerked aggressively and then accelerated on its own. Throughout the rest of the year, it would either accelerate or decelerate while I was on the highway. On January 20, while I was on my way to the gym, my car jerked and decelerated while I was on the highway. I was able to pick up speed again and continue driving to the gym. When I came back out, my car started, but it would not shift out of park. I had the car towed to Acura of Brookfield, and they said something about the hydraulics inside the transmission being bad, and that they had to replace the entire transmission.

I am reporting repeated failures of the front safety camera / Collision Mitigation Braking System (CMBS) on my 2017 Acura MDX Tech (FWD). The vehicle has experienced intermittent and sudden loss of all ADAS safety functions, including CMBS, Lane Keeping Assist, Adaptive Cruise Control, and Road Departure Mitigation. The failures occur without warning, while driving at normal speeds. The dash displays “Safety Support System Problem,” “Collision Mitigation System Problem,” “Lane Keeping Assist Problem,” and related alerts. When this happens, all forward‑facing safety systems shut down, increasing the risk of collision. The issue is persistent and unpredictable. It has occurred in clear weather, dry roads, and normal driving conditions. The vehicle does not have the Advance package or surround‑view system; this is the standard Tech‑package front camera. Multiple Acura service departments have confirmed the problem is caused by a faulty front monocular camera module (part number 36160‑TZ5‑A36). Acura has superseded this part several times (A63, A64, A65, A66), indicating an ongoing design or reliability issue. Replacement cost is extremely high, and the failure disables federally‑relevant safety systems. This is a safety‑critical component. When the camera fails, the vehicle loses collision‑avoidance capability, lane‑keeping assistance, and adaptive cruise control. The failure happens while the vehicle is in motion, creating a risk of rear‑end collisions or lane‑departure accidents. I am requesting NHTSA review this issue for potential defects in the Acura MDX front safety camera system.

Problem Description: I am reporting a safety-related issue affecting multiple driver assistance systems on my 2017 Acura MDX. While driving, the vehicle displays several warning messages at the same time, including: Adaptive Cruise Control (ACC) Problem Lane Keeping Assist System (LKAS) Problem Road Departure Mitigation (RDM) System Problem Collision Mitigation Braking System (CMBS) Problem When these warnings appear, all of these safety systems become unavailable. The warning indicators remain on, and the systems do not function even after restarting the vehicle. The 12-volt battery was replaced approximately one month before this issue began, and the engine starts and runs normally. Despite the new battery, the warnings continue to appear, making the vehicle's advanced safety features unusable. This appears to be a widespread issue reported by many owners of the 2017 Acura MDX. Since multiple critical safety systems fail simultaneously, I believe this may be related to a defect in the vehicle's electrical system, charging system, control modules, wiring, or communication network. Because these features are designed to help prevent accidents, their sudden loss creates a significant safety concern. I respectfully request that Acura investigate this issue and consider issuing a recall or extending warranty coverage if a common manufacturing defect is identified.

I am reporting a severe safety defect regarding the sudden, unprovoked failure of the AcuraWatch driver-assist camera system (affecting LKAS, ADAS, and the Collision Mitigation Braking System), which directly and unexpectedly alters the vehicle’s powertrain and driving dynamics without driver input. While driving, the front windshield monocular camera module experienced an internal electronic failure, immediately lighting up multiple critical safety warning indicators on the dashboard and permanently disabling all forward collision prevention and lane-keep capabilities. I urge NHTSA to open a safety defect investigation into 2016–2019 Acura MDX models regarding camera system degradation and its hazardous, cascading impact on transmission shift timing and vehicle deceleration behavior.

Various warning lights appear randomly for collision system, lane departure system and brake system and the radio power glitches on/off while driving on highway. I tested the battery and it's good. At one point I was just about to enter a car wash and the radio power glitched off and then a transmission warning appeared and the car shifted to N and I couldn't shift to Drive. I pushed the P button and the dash just showed a blinking P with the transmission warning. With a whole line of cars behind me for the car wash I was in a panic of course. I turned the car off for about a minute and restarted and was able to get it back to normal but had this issue happened while driving then It would've been dangerous.

I was stopped, my vehicle brake stopped working after being stopped on a road at a traffic light behind a semi truck. My vehicle crawled slowly forward, it would not stop (like the car wash pace). My brake would not work, I tried putting car in park to stop it moving. It proceeded to ram into the semi in front of me and keep trying to go forward until the light turned green and the semi drove away at that point I was able to drive my car and pull off the road and my brake began to work when I pulled off. It completely stopped working when I was on a busy road and caused the accident. It could have been much worse if I was not stopped already.

I was driving on the road and an electronic parking error light came up, along with emissions error. I pulled over to the side and I could not start the vehicle and the gears won’t shift

When accelerating into traffic (usually merging onto highway or changing lanes on the highway) my car will loose all power and fail to accelerate. This is extremely dangerous and has happened on several occasions. I have taken this into Acura as well as other automotive dealers and no one can seem to diagnose or recreate the problem. The only support I received from Acura has been a “software update & idle relearn”, which has never fixed the problem. I saw an NHTSA ID#23V85800 recall alert for Fuel Pump Failure, which perfectly describes the issues I’m having. Unfortunately, my VIN is not included in this recall. I respectfully request that you add my VIN to this recall so I can get my fuel pump replaced and hopefully resolve this very dangerous issue.

When I have already started to go in motion, for example when turning left, and I let go of the gas pedal and then press the gas again once I decide its safe to turn, my car doesn't respond to the gas for about a couple of seconds. This has also happened when I am driving on the highway and I am already in motion and I want to go faster to pass another vehicle, my car hesitates for a couple of seconds before it responds to me pushing the gas pedal.

The paint on the roof between the sunroof and front windshield is peeling. I took it to local dealership and was told paint is covered under Acura's Rust Perforation Limited warranty which is 5 years from the of original purchase. I do not have an extended warranty so I would need to pay out of pocket. I believe the classification of this issue under the "Rust Perforation Limited Warranty" is incorrect. The issue is not corrosion originating from the inside out. This is a premature failure of the paint adhesion to the primer, which is a manufacturing defect. This is a known, widespread issue affecting Acura's White Diamond Pearl paint, which is the subject of a pending class action lawsuit (Case 2:24-cv-09728) alleging these paint defects exist in 2013-present models.

Pearl white paint pealed between sunroof and windshield, which could lead to rusting of the roof. The symptom looks exactly like the extended warranty issue in Acura Service Bulletin 19-029, which only covers models until 2016.

We are asking for your assistance and getting our reimbursement back from Acura/Honda automotive for a safety recall for our rear tail light which had moisture which was an NHTSA safety recall We purchased and had replaced the rear tail plate that had been recalled prior to the recall coming out. We have given them all this information and they still have not provided us with a refund for the safety recall on the tail light on our vehicle this has been going on for a couple years. The individuals at Honda automotive corporate are very disrespectful and as a handicap woman who uses this vehicle as a family vehicle it was a great essence to get the taillight part repaired and purchased because I almost got into a couple accidents because the tail lights were not working. We have submitted all our reimbursement paper to them as well as the receipts and proof of payments and they still have not refunded us we ask for your help in this matter as it is greatly appreciated because this was a safety recall and they know that, and they still have disregarded reimbursing us for the parts that we purchased prior to the recall, if you need anything else from us, we have submitted our reimbursement form our payment proof, as well as the proof that it was purchased and done at the Acura certified dealership. Our car is a certified vehicle that we purchased from Acura and we always get our work for service done at certified Acura dealerships. Any assistance in this matter would be greatly appreciated as this has been going on for a couple years and I tried to work with them, but they are very difficult in getting our money back every time they ask for something we send it and they say they need more. It is like back-and-forth. It has been an extremely stressful situation for something that is a safety issue and that was a defect by our automotive maker and we should not have to go through that as a consumer.

Manufacturer has not reimbursed recall repair paid out-of-pocket despite complete documentation and extended delay. Which was opened on 10/3/2025 the repair was done back in Feb 2024 !

Unknown Front left tire is rumbling. Ever since I purchased this vehicle I have had problems with the tires or suspension dealership replaced 2 tires since I purchased in July 2025

THE CERTIFIED PRE-OWNED (CPO) 2017 ACURA MDX I PURCHASED ION 07/24/20 FROM DAVIS ACURA IN LANGHORNE, PA SHOULD NOT BE CLASSIFIED AS A CPO! I PAID MY AUTOMOTIVE REPAIR SHOP OF 20 YEARS THAT MAINTAINED MY LEXUS SUVS TO DO THEIR OWN 83-POINT DETAILED INSPECTION ON THE ACURA MDX.I WAS SHOCKED IN THEIR REPORTING WHEEL ALIGNMENT NEEDED - RECOMMENDED LEFT REAR TIRE EDGE WEAR & BODY ' EVIDENCE OF PREVIOUS ACCIDENT DAMAGE TO REAR BUMPER, RIGHT FRONT DOOR, LEFT SIDE DOORS, LEFT REAR QUARTER PANEL & LEFT FRONT FENDER. I WAS INFORMED THAT AT LEAST 50% OF SUV HAS BEEN REPAINTED & THERE WAS DIRT UNDERNEATH THE PAINT. WAS THIS FORMERLY LEASED SUV IN AN ACCIDENT THAT WENT UNREPORTED WITH CLEAN CARFAX AND AUTO CHECK REPORTS? THE LEFT DOOR EXTERIOR CHROME DOOR HANDLE WAS ALSO REPLACED BY DEALERSHIP BUT NO REASON IS LISTED AS TO WHY REPLACED. THERE ARE NOW ISSUES WITH: EXPOSED AIRBAG ' IS IT THE ORIGINAL OR WAS IT REPLACED?; TIRE PRESSURE VARIES (+/- 7 OR 8 ) IN THE REAR LEFT TIRE THAT HAS BEEN LOOKED AT BY MY LOCAL ACURA DEALER TWO TIMES IN ONE WEEK & THE 3RD VISIT WILL BE TO REPLACE THE TPMS SENSORS IN A CAR WITH ONLY 16,000 MILES?; THE DEFROSTER IS NOT FULLY WORKING IN THE LEFT PASSENGER WINDOW AND THE MISALIGNMENT OF THE LIFT GATE IS A CONCERN BECAUSE IT PREVENTS THE A/C OR HEAT FROM WORKING EFFECTIVELY IN THE 2ND & 3RD ROW, THERE IS RAIN WATER SITTING ON THE INSIDE OF THE SUV THAT REMAINS FOR HOURS. COULD IT MOLD OR CAUSE DAMAGE TO THE REAR ELECTRIC LIGHTING COMPONENTS? HOW DOES THE LIFT GATE TRUNK DOOR MISALIGN IF IT WASN'T IN AN ACCIDENT? IF THE LIFT GATE TRUNK DOOR IS MISALIGNED, WHY WAS THIS SUV SOLD AS A CPO & NOT USED? I DO NOT FEEL COMFORTABLE DRIVING THE SUV. I HAVE YET TO RECEIVE A CALL BACK BY PHONE FROM ACURA DEALERSHIP OWNER IN 4 WEEKS AND/OR FROM THE ACURA CUSTOMER CARE SPECIALIST IN THE LAST 10 DAYS ABOUT MY CASE FILED. CAN NHTSA INSPECT SUV FOR DAMAGE & REPAINTING?

on January 9, 2024 I was driving this car and was hit on the driver's side of my vehicle , other driver at fault. The driver's side door side curtain airbags appropriately deployed. The door itself was crushed, and I had to be cut out of the car. The malfunction was my seat, the driver's seat of the vehicle. It moved as far forward as possible and I was tightly wedged between the steering wheel and the seat. Even if my door had been possible to open, I would not have been able to escape. I was also not able to drive in that position, so the car remained in active traffic for some time. I believe this is a design/manufacturing defect with regard to that seat and potentially other seats in the vehicle. I write at this time, over a year later, with the concern that this design flaw may be present in other Acura / Honda vehicles. I wrote to Acura at the time but they did not seem very interested.

The driver’s seat is loose. It became loose over time. It moves forward and back by about 1/4” during starts and stops. It gets worse each month. There is a recall for the same thing the next model year.

The contact owns a 2017 Acura MDX. The contact stated that the second-row passenger’s side seat belt became stuck and failed to retract as needed, causing the seat belt to become inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was approximately 200,000.

Copied below is my email to the Piazza Acura dealership. They will not provide a loaner. ________________________ My name is [XXX] and I purchased a new 2017 Acura MDX with AWD and the tech package from your dealership on 27 August 2016. In early April of 2022, the front passenger seat belt of my MDX stopped working. I was asked to come into your dealership to confirm that it was not working, and I did so on 12 April 2022. At that time a new seat belt was ordered, and I was told it would take about a month at most. For your reference, the part number, order reference number, and date of order are included below. · Part number: 04814-TZ5-A00ZA · Order reference number: U3990412 · Date ordered: 12 April 2022 It is now past the one-year anniversary of this safety warranty problem being brought to your dealership’s attention, and the theoretical delivery date keeps getting pushed out. Just today, I called the Parts Department and was told there is a new shipping date of 04 June 2023. Frankly, I don’t believe it and feel like I’m just being strung along. I ask you [XXX], what would you think if you were in my situation? This MDX is my only car, and I have had limited use of it to carry passengers for over a year due to the effective loss of the front passenger seat. Because this is a safety issue, my hands are further tied in that I cannot trade or sell my MDX. It is very strange that this seat belt stopped working, and I have to wonder if it was a design or manufacturing defect. Nevertheless, I have been the only one dealing with the consequences, and I have had to do so for over a year. I am unwilling to continue to do so, and now propose that Piazza Acura treat this like any other extended warranty repair situation and provide me with a comparable late-model MDX loaner free of charge until such time as Piazza Acura and the Honda Corporation can provide me with and install a new, manufacturer-supplied front passenger seat belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION

Wipers do not dispense water(front or rear) and wipers to not reset to original position when in use. Took it to Acura dealership in 03/20/2024 for a 60,000 factory service and problems started afterwards. On 05/16/2024 I had another service at Fountain Acura dealership and problems persist.

TL* THE CONTACT OWNS A 2017 ACURA MDX. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. SHATTERED GLASS FELL ONTO THE CONTACT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO HOPKINS ACURA OF FAIRFIELD (877-360-1950, LOCATED AT 2459 AUTO MALL PKWY, FAIRFIELD, CA 94533) WHERE IT WAS DETERMINED THAT THE FAILURE WAS UNUSUAL AND WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500.

On 11.25.25, my MDX was involved in a multi-car hit and run on highway 101 SB at the Laurel Drive off ramp. The vehicle sustained two points of impact: (1) substantial front/driver side impact (2) rear-passenger side impact. Despite the severity, location of impact and speed of travel at the time of the collision, all airbags deployed except for the driver side curtain airbag. Importantly, at the time of the crash, the Lane Keeping Assist System (LKAS) and associated AcuraWatch driver assist systems were activated. The vehicle’s safety assistance technology was engaged and functioning immediately prior to impact. Considering the above mentioned facts, driver side airbag failing to deploy, raises serious concerns regarding Possible software or signal-processing malfunction or electronic communication between radar/camera systems and the SRS module. The nature and severity of the impact clearly met deployment criteria for the driver side airbag. This failure raises concern that there may be a defect in the SRS system, including but not limited to: Airbag inflator component or propellant issue. Supplemental Restraint System (SRS) crash sensor calibration. SRS control module deployment logic. Crash signal sensors. Event-trigger logic or interconnnect failure. Wiring harness or inflator defect. Whether the system registered steering correction or impact prediction, the failure to deploy increased my risk and resulting injury, as well as compromised the fundamental safety system designed to protect drivers in front-impact crashes.

THE CERTIFIED PRE-OWNED (CPO) 2017 ACURA MDX I PURCHASED ION 07/24/20 FROM DAVIS ACURA IN LANGHORNE, PA SHOULD NOT BE CLASSIFIED AS A CPO! I PAID MY AUTOMOTIVE REPAIR SHOP OF 20 YEARS THAT MAINTAINED MY LEXUS SUVS TO DO THEIR OWN 83-POINT DETAILED INSPECTION ON THE ACURA MDX.I WAS SHOCKED IN THEIR REPORTING WHEEL ALIGNMENT NEEDED - RECOMMENDED LEFT REAR TIRE EDGE WEAR & BODY ' EVIDENCE OF PREVIOUS ACCIDENT DAMAGE TO REAR BUMPER, RIGHT FRONT DOOR, LEFT SIDE DOORS, LEFT REAR QUARTER PANEL & LEFT FRONT FENDER. I WAS INFORMED THAT AT LEAST 50% OF SUV HAS BEEN REPAINTED & THERE WAS DIRT UNDERNEATH THE PAINT. WAS THIS FORMERLY LEASED SUV IN AN ACCIDENT THAT WENT UNREPORTED WITH CLEAN CARFAX AND AUTO CHECK REPORTS? THE LEFT DOOR EXTERIOR CHROME DOOR HANDLE WAS ALSO REPLACED BY DEALERSHIP BUT NO REASON IS LISTED AS TO WHY REPLACED. THERE ARE NOW ISSUES WITH: EXPOSED AIRBAG ' IS IT THE ORIGINAL OR WAS IT REPLACED?; TIRE PRESSURE VARIES (+/- 7 OR 8 ) IN THE REAR LEFT TIRE THAT HAS BEEN LOOKED AT BY MY LOCAL ACURA DEALER TWO TIMES IN ONE WEEK & THE 3RD VISIT WILL BE TO REPLACE THE TPMS SENSORS IN A CAR WITH ONLY 16,000 MILES?; THE DEFROSTER IS NOT FULLY WORKING IN THE LEFT PASSENGER WINDOW AND THE MISALIGNMENT OF THE LIFT GATE IS A CONCERN BECAUSE IT PREVENTS THE A/C OR HEAT FROM WORKING EFFECTIVELY IN THE 2ND & 3RD ROW, THERE IS RAIN WATER SITTING ON THE INSIDE OF THE SUV THAT REMAINS FOR HOURS. COULD IT MOLD OR CAUSE DAMAGE TO THE REAR ELECTRIC LIGHTING COMPONENTS? HOW DOES THE LIFT GATE TRUNK DOOR MISALIGN IF IT WASN'T IN AN ACCIDENT? IF THE LIFT GATE TRUNK DOOR IS MISALIGNED, WHY WAS THIS SUV SOLD AS A CPO & NOT USED? I DO NOT FEEL COMFORTABLE DRIVING THE SUV. I HAVE YET TO RECEIVE A CALL BACK BY PHONE FROM ACURA DEALERSHIP OWNER IN 4 WEEKS AND/OR FROM THE ACURA CUSTOMER CARE SPECIALIST IN THE LAST 10 DAYS ABOUT MY CASE FILED. CAN NHTSA INSPECT SUV FOR DAMAGE & REPAINTING?

Continental Cross Contact LX Sport 245 / 50 R 20 102 H tires. We had them installed at the Acura dealership on 7/14/2023. We noticed recently the tire tread on the front driver side in an area was peeling up in a small spot. At our oil change and tire rotation with Acura on 4/24/26, I notified them and they stated tire was okay. The tires currently only have about 15;389 miles on them. I contacted Continental Tire because I noticed the tread peeling or pitting on both tires that were rotated to the rear getting worse. Continental told me I could take to a tire center that sells Continental tires to have them inspected. Took to Discount Tire and they submitted information to Continental Tire. They responded with a prorated amount of $230.00 total for the 2 rear tires only. The rep with Discount Tires informed me that all 4 of my tires came from the same manufacturing plant and same lot. I am concerned that my front tires will start to peel or pit like the other 2 tires. We have maintained regular tire rotations and maintenance on our vehicle. We also do not drive on gravel or dirt roads or aggressively and the vehicle is kept in our garage. I am now looking at having to replace all the tires because I am concerned about driving with the tires in their current condition. This is concerning to me because tires should last longer than 15, 389 miles.

The contact owns a 2017 Acura MDX equipped with Les Schwab Tires, Tire Line: Back Country Touring, Tire Size: 245/50/R20, DOT Number: UP76 DRW. The contact stated that while making a left turn, the front passenger’s side tire rolled over a plastic lane divider. The contact then heard air being released from the tire and immediately pulled over into a parking lot. The contact discovered side wall separation on the front passenger’s side tire and pulled into gas station to replace the tire with the spare. Upon investigation, the contact discovered NHTSA Campaign Number: 21T002000 (Tires) which the contact linked to the failure. The manufacturer was notified of the failure and the contact was informed that the tire size was not included in the recall. The tire was not replaced. The vehicle and tire failure mileages were not provided.

i bought new car in 2017 November and around over 2500k miles I heard engine chirping sound and if you're surrounded by wall you can hear it louder. took it to dealership several time but they said it's normal and show me another car to prove to me. Which it did had same sound. Then yrs go by I hear loud clunking sound underneath the car every time I reversed and when switching gear to reverse. also about 1-2 yr owning it I heard clunking sound on steering wheel so when mechanic looked at dealership they said it could have been air bag wires so they secured it and shouldn't have any more problem. on 3rd yr I went back to dealership because I know something is wrong with steering wheel clunking sound when turning low speed to right and felt much tighter to turn. they said one of suspension is problem so they replaced but 2wks later happen again. I was in rush for them to resolve before my 4yr warranty ends but they keep playing around saying initially by experience mechanic when we did test drive he heard the sound and thinks it's steering rack or pinion. so I was relived after yr of back n forth they figured out and tells me to wait for next step. but after 1hr waiting at lobby they told me after lifting car up can't manipulate the sound again so can't fix. I wanted to speak to that mechanic again and the way he looked at me and said sorry I don't know what's wrong with it seem like his been told by higher up to lie bc that day they had corporate person visit and that person refused my claim. I asked to fix steering rack or both and they said we can't bc its costing them money and what if that's not the case. I took it to local mechanic and whenever my vehicle is lifted its hard to find the sound but when on ground you can hear. Then recently I brought up that clunk sound to different mechanic during oil change they found out that my body frame was loose so he tighten the bolts. He said it's rare to have frame loose. after that no more clunking when reversing.