2010 Acura RL Owner Complaints

TAKATA RECALL - WE RECEIVED AN "IMPORTANT SAFETY RECALL" NOTICE, INFORMING US OF THE DEFECTS IN PASSENGER-SIDE AIRBAG INFLATORS. NEEDLESS TO SAY, THE NATURE OF THE DEFECT IS SUCH THAT I WOULD NOT FEEL SAFE HAVING MYSELF OR A FAMILY MEMBER RIDE IN THE VEHICLE IN THE PASSENGER-SIDE FRONT SEAT. A SIMILAR RECALL NOTICE CAME OUT ABOUT THE DRIVER-SIDE AIRBAGS A COUPLE OF MONTHS AGO. THAT PART WAS AVAILABLE QUICKLY, AND THE REPAIR WORK FOR THE RECALL DONE EXPEDITIOUSLY. I HAVE TO ASSUME THAT IS BECAUSE MY DEALERSHIP (OR AMERICAN HONDA MOTOR CORPORATION) WAS PAYING FOR MY RENTAL CAR IN THE INTERIM. I THINK IT HAS BEEN TOO LONG FOR THIS REPAIR/RECALL TO BE ADDRESSED, AS I RECEIVED THE NOTICE AND CONTACTED MY DEALERSHIP TO HAVE THE REPAIR DONE TWO MONTHS AGO. IT IS DECIDEDLY INCONVENIENT TO HAVE TO USE TWO VEHICLES TO TRANSPORT MY FAMILY PLACES, AS NO ONE CAN RIDE IN THE FRONT SEAT AND BE ENSURED THAT IN THE EVENT OF AN ACCIDENT AND AIRBAG DEPLOYMENT, THE RISK OF DEATH OR GREAT BODILY INJURY WOULD NOT OCCUR. PLEASE TELL ME HOW I CAN GO ABOUT GETTING THIS REPAIR DONE AS SOON AS POSSIBLE, AS I THINK THAT THE PRICE OF A RENTAL VEHICLE TO USE IN THE INTERIM SHOULD ABSOLUTELY BE COVERED BY THE DEALER, BASED ON THE NATURE OF THE DEFECT.

NHTSA ID

10908600

Incident

Jul 1, 2016

TAKATA RECALL--FIRST CALLED TO ORDER PARTS IN RECALL ( DRIVER AND PASSENGER AIRBAG INFLATORS) ON JULY 7. JUST CALLED ( SEPTEMBER 12) AND PARTS STILL NOT AVAILABLE. I DO NOT FEEL SAFE DRIVING MY CAR SINCE THE DRIVER'S AIRBAG IS AFFECTED BY THIS RECALL. I DO NOT FEEL THEY ARE RESPONDING IN AN APPROPRIATE AMOUNT OF TIME TO RECTIFY THIS ISSUE. DEALER HAD NO IDEA WHEN PARTS WOULD BE AVAILABLE. IT'S BEEN WELL OVER 60 DAYS SINCE I FIRST CALLED TO HAVE PARTS REPLACED.

NHTSA ID

10905880

Incident

Jul 7, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V061000 (AIR BAGS) AND 16V344000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.

NHTSA ID

10897734

Incident

May 4, 2016

TAKATA RECALL TRYING TO GET A REPLACEMENT RENTAL NO ONE RETURNS CALLS HAVE CALLED ON SEVERAL OCCASIONS JUST GET A RUN AROUND NAPLETONS PALM BEACH ACURA DOES NOT WANT TO HELP THEY TOLD ME TO CALL ANOTHER DEALER..VERY UNPROFESSIONAL ..I REQUESTED NEW AIR BAG IN MAY 2016 AND THEY SAID NO LATTER THAN JULY...THIS IS TRUELY A POOR ORGANIZATION

NHTSA ID

10897719

Incident

Aug 22, 2016

Mileage

40,000 mi

TL* THE CONTACT OWNS A 2010 ACURA RL. THE CONTACT RECIEVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V344000 (AIR BAGS) AND 16V061000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.

NHTSA ID

10895395

Incident

Aug 12, 2016

TAKATA RECALL: I WAS JUST NOTIFIED ON WEDNESDAY AUGUST 3, 2016 BY TELEPHONE BY ACURA EXECUTIVE CUSTOMER RELATIONS THAT MY PASSENGER AIRBAG REPLACEMENT HAS BEEN ORDERED. THIS WOMAN NOTIFIED ME ADDITIONALLY THAT I SHOULD NOT HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT. I PURCHASED THIS CAR AS A FAMILY CAR, A FAMILY SEDAN. I MUST HAVE AVAILABILITY OF MY FRONT PASSENGER SEAT; IT CANNOT GO EMPTY. I STATED THIS TO ACURA AND REQUESTED THEY TAKE SPECIFIC ACTION BECAUSE THEY NEED TO GET ME A RENTAL VEHICLE IF NO ONE CAN SIT ON MY FRONT PASSENGER SEAT WITHOUT RISKING THEIR LIFE BECAUSE OF PROFIT DRIVEN MOTIVES BY TAKATA AND ACURA. THIS IS MY SECOND 2010 ACURA RL; THE FIRST ONE WAS TOTALED IN AN FRONT-TO-REAR-END COLLISION WHERE MY AIRBAG DEPLOYED. FORTUNATELY, THIS DEPLOYMENT DID NOT RESULT IN THE RELEASE OF METAL SHARDS. FURTHERMORE, I DROVE MY CURRENT RL AT RISK OF LOSING MY LIFE BECAUSE OF METAL SHARDS IN THE AIRBAG FOR THE DURATION UNTIL REPLACEMENT UNDER RECALL. I HAVE ALREADY TAKEN ENOUGH RISK OF LOSING MY LIFE AND/OR HEALTH AND THIS CANNOT CONTINUE. I DEMAND ACURA TAKE IMMEDIATE (I MEAN IMMEDIATE) STEPS TO GET ME A COMPARABLE RENTAL CAR. IF THEY DON'T RESPOND WITH AN IMMEDIATE SOLUTION, I WILL RENT A CAR MYSELF AND WILL SUBMIT THE BILL TO ACURA FOR CHARGES INCURRED. SINCE THAT TELEPHONE CALL, I WENT THROUGH MY UNOPENED MAIL AND DISCOVERED THE RECALL NOTICE; THE LETTER IS DATED "JULY 2016". IT IS INTERESTING THIS COMPANY IS NOT CAPABLE OF INSTALLING AN ACTUAL DATE ON THE LETTERHEAD AND IS ALLOWED TO SIMPLY STATE AN ENTIRE MONTH. IN THAT LETTER, COMPLAINT PROCEDURES ARE EXPLAINED TO INCLUDE THAT I MAY FILE A COMPLAINT AFTER 60 DAYS. I SPOKE WITH MY OAKLAND ACURA DEALER WHO HAS MY RECALL PART ON ORDER AND HE SAID IT WOULD BE 3-4 WEEKS AT LEAST AND LIKELY MORE UNTIL A REPLACEMENT AIRBAG IS AVAILABLE FOR INSTALLATION. AN IMMEDIATE SOLUTION IS REQUIRED.

NHTSA ID

10893687

Incident

Jul 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V344000 (AIR BAGS) AND 16V061000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/28/16*LJ *TR

NHTSA ID

10889031

Incident

Mar 1, 2016

2010 ACURA RL. CONSUMER STATES FAULT WITH LOW BEAM HEADLIGHT DESIGN WHICH RESULTS IN A SERIOUS LACK OF VISION BEYOND 30 YARDS *TGW THE CONSUMER STATED HE NEARLY HAD AN ACCIDENT ON A RURAL ROAD AS HE WAS UNABLE TO SEE A DETOUR SIGN DUE TO ROAD FLOODING UNTIL IT WAS ALMOST TOO LATE TO STOP. IT APPEARED AS THOUGH THE TOP OF THE FENDER DESIGN SEEMED TO ACT AS A HOOD WHICH OBSCURED ALL OF THE ROADWAY BEYOND THIRTY FEET. *JB

NHTSA ID

10366295

Incident

Nov 1, 2010

TL*THE CONTACT OWNS A 2010 ACURA RL. WHILE PARKING THE VEHICLE, IT ACCELERATED OVER A CURB AND CRASHED INTO A TREE. THERE WAS MINOR VEHICLE DAMAGE. THE CONTACT HAS REPORTED THE FAILURE TO THE DEALER BUT NOT THE MANUFACTURER. THERE WERE NO INJURIES. THE CONTACT IS CONCERNED THAT IF THE BRAKES WERE NOT APPLIED A FATALITY COULD HAVE OCCURRED. THE FAILURE MILEAGE WAS 200.

NHTSA ID

10297711

Incident

Dec 3, 2009

Mileage

200 mi