2025 Acura TLX Problems

I was driving in heavy traffic when the steering on my 2025 Acura TLX AWD froze up. Several codes were displayed. I managed to direct the vehicle to the right shoulder where I turned the engine off. I restarted the engine but the steering was still inoperable and the codes were still displayed. I turned the engine off again. When I restarted it the second time the codes were gone and I was able to drive the car back home.

Description of Safety Defect: While starting car up, the digital instrument cluster (speedometer and all primary driver instrumentation) goes completely black with no warning. The infotainment system continues to operate normally. After driving a short distance (sometimes only a few miles), the vehicle then experiences a complete loss of power steering, making the car extremely difficult or impossible to control. This creates an immediate risk of a crash, especially at speed or during turning. In multiple instances, after this failure occurs, the vehicle also becomes difficult to shut off, remaining in accessory or powered states despite attempts to turn the vehicle off. This defect involves simultaneous failure of: •Driver instrumentation display •Electric power steering assistance •Normal ignition shutdown behavior The loss of steering assist results in a sudden and unexpected loss of vehicle control. This appears to be an electronic or control-module failure affecting multiple safety-critical systems. Safety Impact: This defect poses a serious risk of crash, injury, or death due to sudden loss of steering assistance and lack of speed/vehicle status information while driving. Frequency: Has occurred twice - each time requiring roadside assistance to get the car to the dealer Warning Lights or Messages: None - just complete loss of instrumentation cluster Dealer Response (if applicable): Dealer initially claimed it had fixed, but it occurred again within 24 hours of retrieving from dealer. Dealer has now had car go over a week claiming that it needs to generate the fault state more than once before it will make any warranty repairs

I was driving in heavy traffic when the steering on my 2025 Acura TLX AWD froze up. Several codes were displayed. I managed to direct the vehicle to the right shoulder where I turned the engine off. I restarted the engine but the steering was still inoperable and the codes were still displayed. I turned the engine off again. When I restarted it the second time the codes were gone and I was able to drive the car back home.

Description of Safety Defect: While starting car up, the digital instrument cluster (speedometer and all primary driver instrumentation) goes completely black with no warning. The infotainment system continues to operate normally. After driving a short distance (sometimes only a few miles), the vehicle then experiences a complete loss of power steering, making the car extremely difficult or impossible to control. This creates an immediate risk of a crash, especially at speed or during turning. In multiple instances, after this failure occurs, the vehicle also becomes difficult to shut off, remaining in accessory or powered states despite attempts to turn the vehicle off. This defect involves simultaneous failure of: •Driver instrumentation display •Electric power steering assistance •Normal ignition shutdown behavior The loss of steering assist results in a sudden and unexpected loss of vehicle control. This appears to be an electronic or control-module failure affecting multiple safety-critical systems. Safety Impact: This defect poses a serious risk of crash, injury, or death due to sudden loss of steering assistance and lack of speed/vehicle status information while driving. Frequency: Has occurred twice - each time requiring roadside assistance to get the car to the dealer Warning Lights or Messages: None - just complete loss of instrumentation cluster Dealer Response (if applicable): Dealer initially claimed it had fixed, but it occurred again within 24 hours of retrieving from dealer. Dealer has now had car go over a week claiming that it needs to generate the fault state more than once before it will make any warranty repairs

While driving in humid, rainy conditions for over five hours, I experienced a sudden and dangerous loss of acceleration. Moisture appears to have built up, resulting in a misfire and a flashing MIL/Check Engine light. This occurred while I was overtaking another vehicle just before entering a restricted-width construction zone, making the situation extremely hazardous. The complete loss of acceleration lasted for about a minute. Afterward, I was only able to maintain minimal speed by flooring the accelerator. I continued in this limited-power mode until I could safely exit the highway. After shutting off the vehicle for 10 minutes, I restarted it, and it operated normally. After researching this issue, I found active recalls and service bulletins describing this exact behavior, including: NHTSA Recall Number: 25V-031 Acura Campaign Number: EL1 Service Bulletin Number: 25-010 Additionally, an earlier bulletin describes identical symptoms: Service Bulletin Number: 20-053 (Version 4, dated March 12, 2024) Despite these matches, my VIN does not show any active recalls or bulletins. When I brought the car into the dealership to address this issue under the bulletin, they informed me they could not perform any service since my VIN was not listed. Given the severity of what occurred, I am requesting urgent assistance in updating or reviewing the recall eligibility for my vehicle. I would like to prevent this issue from recurring, especially in dangerous conditions. Thank you for your attention, and I look forward to your prompt response.