RoadVitals

2019 Alta Redshift Mxr

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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Latest Jul 31, 2018
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2019 Alta Redshift Mxr. 1 safety recall has been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
18V502000

ELECTRICAL SYSTEM:SOFTWARE

Jul 31, 2018
215 units potentially affected
The defect: Alta Motors (Alta) is recalling certain 2019 Alta Redshift EXR and 2018-2019 Alta Redshift MXR motorcycles. The software for the throttle control may fault if the throttle is rolled forward past the closed position, possibly resulting in a motorcycle stall.
The risk: A motorcycle stall can increase the risk of a crash.
The remedy: Alta will notify owners, and dealers will install an update for the throttle software, free of charge. The recall began August 6, 2018. Owners may contact Alta customer service at 1-415-230-0755. Alta's number for this recall is SVC-ESB-18-004.
Alta MotorsManufacturer number SVC-ESB-18-004View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SVC-TSB-18-001

AIR BAGS

Through our ongoing testing we determined that a small amount of Alta Redshift 5.8 Battery packs was produced with a potentially faulty component. While there is no safety risk, if this component was to fail, there is a small chance the Redshift might become inoperable. A Redshift with this faulty component will occasionally show a "precharge timeout" or "precharge fail" fault message on the display. Cycling the key a few times (up to 20) should clear the faults temporarily, allowing the rider to go back to camp.

SVC-TSB-17-003

ELECTRICAL SYSTEM

With data from field testing we found that the small wiring harness that connects the Charge Port connector (where the charger?s plug is inserted into the bike) and the Direct Current Charge Port (DCCP) might have the ability to wick water from the Charge Port connector down to the DCCP. In this case moisture in the connecrtor is causing a "short" that the Redshift's ECU could sense. This will cause the Redshift to not accept a charge.

SVC-TSB-17-002

LANE DEPARTURE; POWER TRAIN

Through our ongoing testing we have determined that a small amount of Alta Redshift 5.8 Battery packs were produced in such a way that an individual connection between cells might fail. If this failure happens, a loss of overall charge and overall power might be noticed. The machine wouldn?t necessarily throw a fault warning nor would it stop providing forward motion. It is plausible that a customer could be riding the bike and not even notice that this failure mode has occurred.

SVC-TSB-17-004

STRUCTURE:FRAME AND MEMBERS

Skidframe Inspection

SVC-ESB-17-001

ELECTRICAL SYSTEM

Through ongoing testing, Alta has discovered that off-bike chargers shipped with 2017 Redshift MX (VINs below) can exceed the current rating of a standard 15A 120VAC outlet as found in many homes. Exceeding the current rating of the outlet may cause the building wiring or plug to overheat, potentially leading to a fire.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Alta Redshift Mxr by model year
YearComplaintsRecallsInvestigationsIssue Index
2019Viewing010—
2018010—
2017000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.