EXTERIOR HEATED MIRRORS WITH DIMMING HAVE TURNED A DARK BROWN COLOR. AFTER SEARCHING THE INTERNET I HAVE DISCOVERED THAT THIS IS A LARGE PROBLEM WITH VARIOUS MODELS/YEARS BMW'S. I CONTACTED THE LOCAL BMW DEALER AND WAS TOLD THEY HAVE SEEN THIS PROBLEM OFTEN BUT BMW NORTH AMERICA WILL NOT DEAL WITH IT. I CALLED BMW NORTH AMERICA AND WAS TOLD BY BOTH A CUSTOMER SERVICE AND A SUPERVISOR THAT THEY DO NOT CONSIDER THE EXTERIOR MIRRORS A SAFETY ISSUE. (KATRINA EMPLOYEE # 8936 AND RENZO EMPLOYEE # 7647.) IT IS IMPOSSIBLE TO DRIVE WITH THESE DEFECTIVE MIRRORS AND I HAVE HAD TO ORDER REPLACEMENT OF THE MIRROR GLASS FOR BOTH DRIVER AND PASSENGER SIDES. I AM ATTACHING PHOTOGRAPHS TO SHOW THE ISSUE.
- NHTSA ID
- 11195275
- Incident
- Mar 18, 2019
- Mileage
- 100,000 mi