2014 BMW 528I Owner Complaints

car was brought in for a recall could erupt fire from engine and electrical brought car to bmw 8/2025 have checked list when brought in car was in perfect condition per bmw .pick up car checked engine light was on brought back immediately manager took to shop and cleared light immediately came back on i called them then i drive screen was saying low coolant oil low drivetrain overheating oil leaks burning smell coolant smell etc called bmw na service manager etc waited for appointment 1/26 bmw had for 8 days only to say it had nothing to do with recall car now has no power excessive smoke smell undriveable been in garage for 3 months if ran would catch on fire 🔥

NHTSA ID

11745013

Incident

Aug 20, 2025

See attached document for complaint. Greetings: I am writing pursuant to recalls No. 24V‑608, both remedy unavailable and remedy available, ten months later. During the intervening ten months, I experienced hardship, expense and loss of use of my vehicle. The attached documents represent my correspondence to BMW Customer relations. The docs were submitted on September 22, 2025 and October 14, 2025, by email. I have received no response, to date; not even acknowledgement of receipt. I hereby submit my belief that BMW has some responsibility for failure to cure the smoke condition they knew about for ten months. Please note the BMW service inspection of August 14, 2025 in which it was stated that my warning lights passed the inspection. Meanwhile, the warning lights on my dashboard look like a “xmas tree”. I am being ghosted by BMW and I have no power, unless you say I do. Please help in any way which is fair. Thank You.

NHTSA ID

11708800

Incident

Nov 26, 2025

Incident Description: This complaint concerns both the lack of navigation system support and the unresolved recall status for my 2014 BMW 5 Series. 1.Navigation System: BMW no longer supports map or system updates for this vehicle, and no hardware or retrofit upgrade is available. The outdated GPS system results in inaccurate directions, missing roads, and potentially unsafe routes. BMW dealerships confirm there are no solutions, creating a long-term safety hazard for owners who rely on navigation systems. 2.Recall Incomplete: I have an open recall on this vehicle, but BMW dealerships have only responded with vague statements such as, “it should be coming soon.” There has been no formal notification, letter, or resolution from BMW. This lack of transparency and urgency in addressing safety recalls is unacceptable. 3.Unethical Service Tactics: BMW dealerships are often more focused on convincing customers to upgrade their vehicle than resolving legitimate service issues. Staff push expensive services and frame them as “complaints” on invoices—using high-pressure tactics to imply serious mechanical threats unless those services are purchased. This raises concerns about ethics and misrepresentation. This experience is based on NY but all BMW dealership operate same way overpricing and if you tell them a BMW dealership gives you less than what is on their quote, they want them to show it to you , reflecting their unethical manner to overprice everything when it comes to service or selling. Safety Concern: The combination of an unsupported navigation system and delayed recall resolution undermines vehicle safety and consumer trust. BMW's conduct demonstrates a disregard for long-term customer support and safety compliance. Resolution Requested: •Require BMW to provide retrofit or updated navigation options. •Enforce clear timelines and communication for resolving recalls. •Investigate dealership practices that prioritize upselling over safety and truthfulness.

NHTSA ID

11668430

Incident

Apr 16, 2025

While on [XXX] the car suddenly shows low engine oil. The car was driving from Fremont, CA to Los Angeles on Friday [XXX]. Then, coming back to Fremont, CA from LA on Sat. [XXX] It happened after [XXX] to [XXX] , warning light showed low engine oil. Stopped the car at safe place. Then, contacted the insurance to tow the car as well as my son to bring engine oil. After filled engine oil, then, warning light showed low coolant. Filled 3 gallons of water, but sooner later need to fill coolant again due to disappear. The car has been serviced by BMW Fremont, CA on Nov 30, 2024 with 87751 odometer. At the time of engine break down, odometer is about ~91,500 miles. Less than 4,000 miles driving, engine oil is gone somewhere. Based on initial assessment by mechanic, it needs to replace the engine. The car will be towed on June 19, 25 to the shop to repair. It is serious issues of safety and need your attention. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11667779

Incident

Jun 14, 2025

Electrical water pump cause car to catch fire. Car was on fire.

NHTSA ID

11664247

Incident

Jun 1, 2025

The contact owned a 2014 BMW 528i. The contact stated while driving at an undisclosed speed, the electrical discharge warning light illuminated and the contact noticed fire coming from the rear end of the vehicle. The fire department arrived on the scene and extinguished the fire. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss. The manufacturer was scheduled to perform an inspection of the vehicle. The contact was taken to the local medical center in a family member's vehicle. The contact sustained second-degree burns to his right ankle. The manufacturer was made aware of the failure, and a case was filed. There was an open recall NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), however the contact was unaware of the recall notification. The failure mileage was approximately 54,283.

NHTSA ID

11664013

Incident

May 30, 2025

Mileage

54,283 mi

Dear BMW Customer Service, I am writing to report a serious issue with my 2014 BMW xDrive 528i regarding the malfunction of the door locking system. Component/System Failure: Both the front and rear door actuators have failed simultaneously, causing the door locks to stop working. The door latches are non-functional and require immediate repair. The components are available for inspection upon request. Safety Risk: This malfunction compromises the security of the vehicle, posing a potential safety risk to myself and passengers, as the doors may not lock properly while driving or when parked. Confirmation of Problem: The issue has been inspected and confirmed by an independent repair shop, which diagnosed the door latches as defective and in urgent need of replacement. Manufacturer or Other Inspections: To date, the vehicle has not been inspected by BMW or any official representatives. I have not involved police or insurance representatives but would be willing to do so if necessary. Warning Signs: Prior to the failure, there were no warning lamps or messages displayed on the dashboard indicating a problem. The door lock malfunction occurred suddenly without prior symptoms. Through my research, I learned that similar door actuator issues are being addressed under a recall for newer BMW models. Given that my 2014 vehicle experiences the same problem, I am concerned it has not been included in this recall. I kindly request BMW’s guidance and support to resolve this matter promptly to ensure the safety and proper functioning of my vehicle. Thank you for your attention. I look forward to your prompt response.

NHTSA ID

11662184

Incident

Mar 1, 2025

The contact owns a 2014 BMW 528I. The contact stated that the passenger’s side front and rear door lock actuators were malfunctioning. The contact stated that a passenger seated in the front seat can open the door from inside the vehicle, but while attempting to enter the vehicle from the outside using the door handle, the door failed to open. The contact stated that the rear passenger’s side door could not be opened from inside or outside the vehicle. The contact stated that there were no warning lights illuminated. Additionally, the contact stated that the door lock actuators were locking and unlocking independently. The contact stated the driver's side front and rear doors worked as needed. The contact stated that the key fob only operated the locking mechanism on the driver's side front and rear doors and was no longer locking or unlocking the passenger’s side front or rear doors. The contact had taken the vehicle to an independent mechanic and was referred to a dealer for assistance. The vehicle had not been diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 87,000.

NHTSA ID

11662183

Incident

Mar 10, 2025

Mileage

87,000 mi

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11661874

Incident

May 19, 2025

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The contact stated that upon scanning the vehicle with a scanner, the contact retrieved DTC: P0597. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

NHTSA ID

11658455

Incident

Apr 2, 2025

Mileage

106,000 mi

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine. The check engine warning light was illuminated. The contact drove to the residence and turned off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

NHTSA ID

11653357

Incident

Apr 3, 2025

Mileage

80,000 mi

The contact owns a 2014 BMW 528i. The contact stated that while the vehicle was parked, the contact noticed water build-up in the driver's side headlight housing. The vehicle was taken to an independent mechanic, and the failure was confirmed. The contact was informed that the driver's side headlight housing needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was advised to take the vehicle to the dealer for assistance. The contact was informed that, due to the water build-up, the damage had extended beyond the headlight housing. The vehicle was taken to the dealer; however, a diagnostic test was not performed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

NHTSA ID

11649476

Incident

Mar 20, 2024

Mileage

75,000 mi

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11645593

Incident

Feb 28, 2025

The contact owned a 2014 BMW 528i. The contact stated while the vehicle was parked, the contact stated that a neighbor knocked on the door and informed the contact that the vehicle was on fire. The fire department arrived on the scene and extinguished the fire. The vehicle was towed to a local tow yard. The vehicle was condemned to total loss. The fire caused damage to the asphalt where the vehicle was parked on the street. The contact stated that the HOA charged him an excessive fee for the damages. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 150,000. VIN tool confirms parts not available.

NHTSA ID

11643746

Incident

Oct 13, 2024

Mileage

150,000 mi

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine cooling, Electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms pars not available.

NHTSA ID

11643445

Incident

Feb 18, 2025

The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11640908

Incident

Feb 5, 2025

HAD TO GET ENGINE SERVICED SEVERAL TIMES BEFORE I'VE RECEIVED TO RECALL LETTER. PAID OUT OF POCKET 4 TIMES FOR THE SAME ISSUE.

NHTSA ID

11640820

Incident

Jun 27, 2023

The contact owns a 2014 BMW 528I. The contact stated that while the vehicle was parked, the contact noticed smoke coming from the engine. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

NHTSA ID

11638901

Incident

Jan 27, 2025

Mileage

100,000 mi

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11635732

Incident

Sep 1, 2024

The contact owns a 2014 BMW 528I. The contact stated that while driving 30-35 MPH, the inside of the cabin filled up with smoke and exhaust fumes. The check engine warning light was illuminated. The contact was able to pull over safely. The contact was able to continue driving to the residence and parked the vehicle. The vehicle was taken to an independent mechanic who determined that the failure was related to the engine and engine cooling and electrical system. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA ID

11634623

Incident

May 1, 2024

Mileage

90,000 mi

Subject: Complaint Regarding Transmission Malfunction and Potential Safety Hazard To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring issue with the transmission system of my vehicle. The vehicle has been displaying a transmission error code related to the shift pedal; however, no corresponding error message appears on the dashboard. This lack of clear diagnostic messaging significantly complicates the identification and resolution of the issue. The situation escalates in severity as the transmission malfunction light intermittently illuminates while driving. This behavior is alarming, as it poses a serious safety risk. The malfunction light often appears during traffic, raising concerns about the potential for stalling while the vehicle is in motion. Such an occurrence could lead to hazardous conditions for both the driver and surrounding traffic. I strongly urge the appropriate department to address this matter immediately. Given the critical nature of the transmission system, any malfunctions must be treated as safety-related defects. Please prioritize the investigation and resolution of this issue to ensure driver safety and vehicle reliability. I expect a prompt response outlining the steps being taken to rectify this situation and prevent further risks. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11634612

Incident

Dec 27, 2024

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11634533

Incident

Jan 7, 2025

The contact owns a 2014 BMW 528I. The contact stated that while her husband was driving 13 MPH, there was smoke coming through the vents from the AC unit being activated. The contact stated that there was an abnormal odor coming from through the vents causing nausea. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, however, was unable to confirm when the part would be available. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ID

11634384

Incident

Dec 30, 2023

The manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner

NHTSA ID

11633106

Incident

Aug 13, 2024

The contact owns a 2014 BMW 528i. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH she was hearing an abnormal buzzing sound coming from the dashboard vents. The contact stated that she was also observing white smoke emitted from under the hood. The contact stated that no warning lights were illuminated. The contact was able to drive the vehicle back to her residence and had left the vehicle parked. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

NHTSA ID

11632639

Incident

Dec 14, 2024

Mileage

85,000 mi