2011 BMW 550I Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2011 BMW 550I, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Engine3425.6%
- Electrical2015.0%
- Fuel system1612.0%
- Powertrain (other)1410.5%
- Tires & wheels129.0%
- Driver assistance75.3%
- Other / unspecified64.5%
- Airbags53.8%
- Brakes43.0%
- Seat belts43.0%
- Visibility32.3%
- Body & structure32.3%
- Steering21.5%
- Exterior lighting21.5%
- Suspension10.8%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
My 2011 BMW 550i experienced an unexpected fire in my driveway while my wife and I were sleeping. The fire nearly caused our house to catch fire and also resulted in damage to my BMW Z4. I would appreciate the opportunity to speak with someone regarding this matter. For your reference, the last seven digits of my VIN are [XXX] . You can reach me at [XXX] or via email at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2011 BMW 550I. The contact stated that oil was leaking from the vehicle. The engine warning light was illuminated. The vehicle was taken to the local dealer, who declined to service the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle. No additional assistance was provided. The failure mileage was approximately 70,000.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
My 2011 BMW 550i experienced an unexpected fire in my driveway while my wife and I were sleeping. The fire nearly caused our house to catch fire and also resulted in damage to my BMW Z4. I would appreciate the opportunity to speak with someone regarding this matter. For your reference, the last seven digits of my VIN are [XXX] . You can reach me at [XXX] or via email at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle displays Transmission Malfunction & DSC and xDrive malfunction, this vehicle is available upon request for inspection. Currently been to two dealerships and all I got from the first dealership is to replace transmission at 59k mile. I purchased a used transmission same problem exist in the replacement transmission. As I was driving on highway, the transmission began displaying message above and caused the vehicle suddenly slow down without warning lights causing me to avoid an accident by pulling over to avoid being rear ended. The problem has been reproduced by dealer: tech and service advisors manager( authorized to drive) and he charge me for a tow even after I mention to him I have AAA if he needs it. Service manager stated that it may need the mechatronics unit which $4k for part but they’re unsure because they didn’t take it apart but it’s a known issue. They mention that it’s a known problem for the TCM (mechatronic valve throttle body control module to go bad). Manufacturer has not inspected vehicle. So currently it’s at BMW of Owings Mills get a second opinion.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
SINCE JAN 2014 THE FUEL INJECTORS FAILED AND REPLACED 2 TIMES AND THE VEH IS CURRENTLY AT THE POSITION OF CRTIZ BMW DEALERSHIP IN GA SINCE FEB 12/2015 TO REPLACE THE FUEL INJECTORS FOR THE 3RD TIME AND ALSO TO REPAIR THE SEAT BELT MALF ON THE FRONT PASSENGER SIDE THAT WERE FAILED TO WORK SINCE FEB OF 2014. ON FEB OF 2014 I HAVE REACHED OUT TO CRITZ BMW SERVICE DEPARTMENT AND EXPLAINED THE ISSUE TO [XXX] AND ALSO CONTACTED BMW IN JUNE OF 2014 TO CUST CARE INDIVIDUALS AND [XXX], [XXX]THE CUSTOMER RELATION MGR MANY TIMES FROM OVER 6 MONTHS ABOUT THE SEAT BELT MALF SAFETY ISSUE SINCE THEN TO HAVE THIS ISSUE FIXED BUT I WAS TOLD THAT BMW COULDN'T DUPLICATE OR REPAIR THE SEAT BELT. 3 PASSENGERS INCLUDING MY WIFE WERE AT RISK AND SAW THE LIGHT FOR SEAT BELT MALF WARNING LIGHT TURNED ON IN THIS VEH WHILE SETTING ON THE FRONT PASSENGER SEAT AND I ALSO HAVE PHOTOS DATED SINCE FEB 2014. THE WARNING INDICATED THAT THE AIR BAG WON'T DEPLOY IN CASE OF ANY ACCIDENT AND I HAD TO STOP THE VEH WHILE DRIVING ON THE HIGHWAY FOR THE PASSENGER'S SAFETY AND I ALSO CONTACTED BMW EMERGENCY ASSISTANCE AND I WAS TOLD TO TAKE THE VEHICLE TO THE DEALERSHIP FOR INSPECTIONS. [XXX] AT CRITZ BMW MENTIONED THAT THE SERVICE DEPT AND BMW ARE AWARE OF THE ISSUE WITH THE SEAT BELT AND THAT THEY ARE IN CONTACT TO REPLACE THE SEAT MAT ON THE PASSENGER SIDE AND THAT THERE IS AN ISSUE WITH THE SENSOR. I WAS OFFERED BY BMW TO TRADE THIS VEHICLE AND I TOLD [XXX] THAT I WILL NOT TRADE THIS VEHICLE UNTIL ITS FIXED SINCE I DON'T WANT TO PUT SOMEONE'S LIFE IN DANGER DUE TO THE SEAT BELT ISSUE THAT BMW COULDN'T FIX AND I TOLD THEM THAT THEY CAN SIMPLY REPURCHASE, REPLACE OR REPAIR THIS VEHICLE. ON MARCH 12/2015 [XXX] TOLD ME OVER THE PHONE THAT THE BMW COULDN'T DUPLICATE OR REPAIR THE SEAT BELT MALFUNCTION ON THE PASSENGER SIDE SEAT. I TOLD [XXX] OVER THE PHONE THAT I WILL NOT RISK THE LIFE OF MY WIFE OR ANY OTHER PERSON DRIVING THIS VEHICLE. BMW SIMPLY TOLD ME THAT THEY COULDN'T DO ANYTHING ELSE ABOUT IT AND THAT THEY WILL BE CLOSING MY CASE. I WAS TOLD BY BMW
I RECEIVED A CARD IN THE MAIL FROM BMW OF NORTH AMERICA INFORMING ME THAT THERE WAS A RECALL ON THE FUEL PUMP OF MY 2011 BMW 550I. WHEN WE CALLED THE DEALERSHIP IN AMARILLO TEXAS, AUTOPLEX BMW, WE WERE TOLD BY THE SERVICE MANAGER [XXX] THAT WE ARE WELCOME TO BUY NEW CARS FROM THEM BUT THEY WILL NO LONGER HONER WARRANTY OR RECALL WORK FOR ANYONE WITH THE LAST NAME [XXX] OR WHO IS RELATED TO OR AFFILIATED WITH [XXX] IS THERE ANY ASSISTANCE YOU CAN GIVE WITH THIS MATTER? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
Vehicle displays Transmission Malfunction & DSC and xDrive malfunction, this vehicle is available upon request for inspection. Currently been to two dealerships and all I got from the first dealership is to replace transmission at 59k mile. I purchased a used transmission same problem exist in the replacement transmission. As I was driving on highway, the transmission began displaying message above and caused the vehicle suddenly slow down without warning lights causing me to avoid an accident by pulling over to avoid being rear ended. The problem has been reproduced by dealer: tech and service advisors manager( authorized to drive) and he charge me for a tow even after I mention to him I have AAA if he needs it. Service manager stated that it may need the mechatronics unit which $4k for part but they’re unsure because they didn’t take it apart but it’s a known issue. They mention that it’s a known problem for the TCM (mechatronic valve throttle body control module to go bad). Manufacturer has not inspected vehicle. So currently it’s at BMW of Owings Mills get a second opinion.
I started my car to drive to an appointment and noticed that the car was jerking/bucking as I pulled out of my driveway onto the main road. I was unable to accelerate appropriately for oncoming traffic behind me because the car was jerking violently and it was a bit scary since this had not happened before. This continued for several days, primarily when I would attempt to drive the car in the morning. On one occasion the drive train malfunction light illuminated as I was making my way to an appointment at the Veterans Administration and I had to gingerly turn the car around and head back home. Someone could have ran into me because the car didn't have much power. What followed next was the inability to get my car to move when it was placed in reverse. I took the car to the dealership and was told that the car's transmission needs to be replaced ($11,000) because the car is trying to drive in reverse and first gear at the same time. What?!! In over 20 years of servicing BMW's, they have never seen a situation like this. I don't believe I should bear the cost for this when I bought a pretty expensive car in good faith, which has only 80,000 miles.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
I WAS DRIVING MY 2011 BMW 550X M SPORT ON THE OHIO TURNPIKE IN JULY 2014 WHEN TWO BUBBLES STARTED TO FORM ON THE GOODYEAR LS-2 245/40R19 FRONT LEFT TIRE. GIVEN I ONLY HAD 70 MILES TO MY DESTINATION I CONTINUED AT THE 65 MPH. WELL, NEEDLESS TO SAY, AS I EXITED THE TURNPIKE THE FRONT LEFT TIRE FAILED. LOST ALL PRESSURE. THIS WASN'T EVEN THE TIRE I THOUGHT MIGHT FAIL. I WAS FORCED TO DRIVE 30 MILES ON THE HIGHWAY ON TWO DANGEROUS TIRES SO I COULD GET TO A SAFE PLACE TO CALL FOR A TOW. THE CAR WAS TOWED TO THE BMW DEALERSHIP 70 MILES AWAY. THESE WERE NEWLY REPLACED TIRES WITH ABOUT 5K MILES ON THEM. I'M ATTEMPTING TO GET THE TIRES REPLACED AT NO COST EVEN GIVEN THE UNSAFE TIRE RESULTS BUT IT'S MY ONLY OPTION AT THIS POINT GIVEN MY LOCATION. THE DEALER IS TRYING TO CHARGE FULL PRICE FOR THE REPLACEMENT TIRES. I FIND THIS UNACCEPTABLE. *TR
DRIVING MY 69 YEAR OLD WIFE'S 2011 BMW 550IX WITH M SPORT PKG. WITH GOODYEAR RUN FLAT'S O.E.M. GERMAN TIRE'S WHEN THE LEFT FRONT TIRE SIDE WALL RUPTURED FOR NO REASON. CAR ALWAYS GARAGED AND 4900 MILES ON CAR. *TR
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
I started my car to drive to an appointment and noticed that the car was jerking/bucking as I pulled out of my driveway onto the main road. I was unable to accelerate appropriately for oncoming traffic behind me because the car was jerking violently and it was a bit scary since this had not happened before. This continued for several days, primarily when I would attempt to drive the car in the morning. On one occasion the drive train malfunction light illuminated as I was making my way to an appointment at the Veterans Administration and I had to gingerly turn the car around and head back home. Someone could have ran into me because the car didn't have much power. What followed next was the inability to get my car to move when it was placed in reverse. I took the car to the dealership and was told that the car's transmission needs to be replaced ($11,000) because the car is trying to drive in reverse and first gear at the same time. What?!! In over 20 years of servicing BMW's, they have never seen a situation like this. I don't believe I should bear the cost for this when I bought a pretty expensive car in good faith, which has only 80,000 miles.
I OWN MY BMW 550I GRAN TURISMO SEDAN 2011 F10(N63). THERE IS A RECALL ON MY EXACT MODEL. NHTSA NUMBER: 18V248000/ ENGINE AND ENGINE COOLING. I AM HAVING THE SAME EXACT ISSUES THAT THE RECALL SHOWS. I HAVE PROOF OF DOCUMENTS SHOWING MY WATER PUMP FAILING, GETTING SERVICE WATER PUMP AND ALTERNATOR REPAIR. AUGUST 24, 2019 SHOWS SMALL EVAPORATIONS LEAK, CYLINDER MISFIRES AND HAS BAD HEAD GASKET. WATER PUMP FAILURE CAUSED MY ENGINE TO OVER HEAT AND BAD HEAD GASKETS.I ALSO HAD SIMILAR PROBLEM AS OTHER CUSTOMERS WITH THE TURBO COOLANT HOSES, MY HOSES CRACKED LIKE GLASS, EJECTING COOLANT ALL OVER THE ENGINE AND ALTERNATOR, WHICH CAUSED SMOKE REALLY BAD ALMOST LEADING TO AN CAR CRASH BECAUSE I COULDN'T SEE ON THE HIGHWAY, WHEN I PULLED OVER ON THE SIDE OF THE ROAD THE ALTERNATOR WAS BURNING UP. I HAVE CONTACTED MANUFACTURER BMW OF NORTH AMERICA AND MY VIN NUMBER IS NOT ON THE RECALL LIST AND I HAVE THE SAME EXACT ENGINE THAT IS RECALLED(N63/F10) I AM NEEDING MY CAR ADDED TO THE RECALL LIST, THIS MISTAKE NEARLY COST ME AND MY FAMILY LIFE. APRIL 12TH, THE CAR WAS IN MOTION, IN KANSAS CITY,MO ON THE HIGHWAY 435, BIG CLOUDS OF WHITE SMOKE, ENGINE LOSS POWER, CAUSING A CAR TO ALMOST CRASH INTO THE REAR OF THE CAR. I AM NOW LOCATED IN KANSAS CITY, MO. I CAN BE CONTACTED BY EMAIL: [XXX] OR CELL: [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
TIRES - AS WITH ALL OTHER COMPLAINTS REGARDING THE GOODYEAR "RUN FLAT" TIRES, I HAVE HAD NO LESS THAN 7 BULGES REQUIRING 7 NEW TIRES. I DID PURCHASE AN EXTENDED TIRE WARRANTY SO BMW COVERED THE TIRES. THE ALARMING THING IS THAT BMW OF NORTH HOUSTON REFUSES TO ADMIT THERE ARE ANY ISSUE WITH THESE TIRES. FROM READING ALL OF THE COMPLAINTS, I HAVE A HARD TIME BELIEVING IT IS THE DRIVER OR POTHOLES AS I HAVE BEEN TOLD. REPLACED THE REAR TIRES WITH COMPARABLE FIRESTONE TIRES AND I HAVE NOT HAD ONE ISSUE. I STILL HAVE THE GOODYEAR TIRES ON THE FRONT AND JUST TWO MONTHS AGO HAD TO HAVE IT REPLACED. MY TIRE WARRANTY EXPIRES NOVEMBER 2015, WILL REPLACE THEM WITH FIRESTONE THEN. PLEASE DO SOMETHING BEFORE SOMEONE IS KILLED.
I HAVE HAD TO REPLACE 3 RIGHT FRONT TIRES AND 3 LEFT FRONT TIRES BECAUSE THEY ARE CONSTANTLY GETTING BUBBLES ON THE TIRES. THE LAST TIRE WAS REPLACED ON 8/20/15 AND HAD ONLY 204 MILES. THE FIRST TIRE WAS REPLACED ON 6/10/13 AND IT HAS NOT STOPPED. AVERAGE MILES FOR THE TIRES ARE 6,000 TO 8,000. THEY ARE GOOD YEAR EXCELLENCE 245/40 R 19. TWO TIMES I HAVE HAD BLOW-OUTS. I HAVE HAD 5 BMW'S AND NEVER EXPERIENCED THIS BEFORE. THEY JUST TOLD ME THIS CAR IS TO GO TO THE STORE, ETC., NOT FOR LONG TRIPS. I HAVE NOT USED THIS CAR FOR A LONG TRIP YET. BUT I FEEL SOMETHING IS WRONG AND SHOULD BE CORRECTED. THE TIRES ARE UNSAFE. THE TIRES ARE $ 500 EACH, WHICH I SPENT $ 3,000. SO FAR. ARE THIS TIRES IN A RECALL? PLEASE GET BACK TO ME WITH A SUITABLE ANSWER.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
COMES UP DAYS DRIVER RESTRAINT MALFUNTION
SINCE JAN 2014 THE FUEL INJECTORS FAILED AND REPLACED 2 TIMES AND THE VEH IS CURRENTLY AT THE POSITION OF CRTIZ BMW DEALERSHIP IN GA SINCE FEB 12/2015 TO REPLACE THE FUEL INJECTORS FOR THE 3RD TIME AND ALSO TO REPAIR THE SEAT BELT MALF ON THE FRONT PASSENGER SIDE THAT WERE FAILED TO WORK SINCE FEB OF 2014. ON FEB OF 2014 I HAVE REACHED OUT TO CRITZ BMW SERVICE DEPARTMENT AND EXPLAINED THE ISSUE TO [XXX] AND ALSO CONTACTED BMW IN JUNE OF 2014 TO CUST CARE INDIVIDUALS AND [XXX], [XXX]THE CUSTOMER RELATION MGR MANY TIMES FROM OVER 6 MONTHS ABOUT THE SEAT BELT MALF SAFETY ISSUE SINCE THEN TO HAVE THIS ISSUE FIXED BUT I WAS TOLD THAT BMW COULDN'T DUPLICATE OR REPAIR THE SEAT BELT. 3 PASSENGERS INCLUDING MY WIFE WERE AT RISK AND SAW THE LIGHT FOR SEAT BELT MALF WARNING LIGHT TURNED ON IN THIS VEH WHILE SETTING ON THE FRONT PASSENGER SEAT AND I ALSO HAVE PHOTOS DATED SINCE FEB 2014. THE WARNING INDICATED THAT THE AIR BAG WON'T DEPLOY IN CASE OF ANY ACCIDENT AND I HAD TO STOP THE VEH WHILE DRIVING ON THE HIGHWAY FOR THE PASSENGER'S SAFETY AND I ALSO CONTACTED BMW EMERGENCY ASSISTANCE AND I WAS TOLD TO TAKE THE VEHICLE TO THE DEALERSHIP FOR INSPECTIONS. [XXX] AT CRITZ BMW MENTIONED THAT THE SERVICE DEPT AND BMW ARE AWARE OF THE ISSUE WITH THE SEAT BELT AND THAT THEY ARE IN CONTACT TO REPLACE THE SEAT MAT ON THE PASSENGER SIDE AND THAT THERE IS AN ISSUE WITH THE SENSOR. I WAS OFFERED BY BMW TO TRADE THIS VEHICLE AND I TOLD [XXX] THAT I WILL NOT TRADE THIS VEHICLE UNTIL ITS FIXED SINCE I DON'T WANT TO PUT SOMEONE'S LIFE IN DANGER DUE TO THE SEAT BELT ISSUE THAT BMW COULDN'T FIX AND I TOLD THEM THAT THEY CAN SIMPLY REPURCHASE, REPLACE OR REPAIR THIS VEHICLE. ON MARCH 12/2015 [XXX] TOLD ME OVER THE PHONE THAT THE BMW COULDN'T DUPLICATE OR REPAIR THE SEAT BELT MALFUNCTION ON THE PASSENGER SIDE SEAT. I TOLD [XXX] OVER THE PHONE THAT I WILL NOT RISK THE LIFE OF MY WIFE OR ANY OTHER PERSON DRIVING THIS VEHICLE. BMW SIMPLY TOLD ME THAT THEY COULDN'T DO ANYTHING ELSE ABOUT IT AND THAT THEY WILL BE CLOSING MY CASE. I WAS TOLD BY BMW
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
1. TICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: Ticking noise coming from front wheel while cornering without brakes applied, noticeable at low speeds. The vehicle must be moving. 2. CRACKING NOISES FROM THE FRONTAXLE AREA WHILE TURNING THE WHEELS, WHEN STATION: Cracking noises are heard from the front axle area while maneuvering at low speeds (e.g., parking lot maneuvers) or when turning the steering wheel while stationary. I am reporting safety issues that were never addressed by BMW North America, and for which I received no notification. Although I purchased my vehicle used, I registered it with BMW USA. The vehicle is out of warranty, but it is affected by the conditions described in SIB 34 05 17 and SIB 31 01 12. BMW USA is refusing to correct these defects, despite their clear safety implications. I was never informed of these issues by BMW USA.
MY 2011 BMW 550I HAS THRICE HAD THIS WEIRD RESPONSE IN THE PAST 6 MONTHS. AFTER DRIVING FOR 30M-1H SUDDENLY GOT MULTIPLE DIFFERENT WARNING LIGHTS BEFORE I LOST CONTROL OF STEERING (STIFF LIKE A DEAD BODY) AND BRAKES FOLLOWING WHICH THE CAR STALLED. IT WAS TOWED TO THE DEALERSHIP WHO SAID THIS WAS A BAD BATTERY WHICH DID NOT MAKE SENSE BUT THE CAR WAS RUNNING THEREAFTER SO I TOOK IT HOME. THE SECOND TIME THE DEALERSHIP WAS CLOSED - I WAS ABLE TO START THE CAR A FEW MINUTES LATER AND TOOK THE RISK OF DRIVING HOME. THE DEALERSHIP SAID SINCE THE CAR WAS RUNNING THEY COULD NOT RUN ANY DIAGNOSIS. THEREAFTER THE CAR RAN FINE FOR 3 WEEKS AND THEN IT HAPPENED AGAIN. THIS TIME I COULD RESTART IT BUT THE CAR WOULD ONLY MOVE A FEW FEET BEFORE STALLING. AFTER TOWING IT TO THE DEALER THEY TELL ME THAT THE BATTERY AND ALTERNATOR BOTH ARE BAD. I CAN UNDERSTAND THAT BUT THERE SHOULD NEVER BE A TOTAL LOSS OF CONTROL ON STEERING AND BRAKES. THAT TO ME IS A SAFETY ISSUE AND BMW NEEDS TO FIX IT BUT THE DEALERSHIP DOES NOT SEEM TO KNOW WHAT TO DO. THEY JUST WANT TO FIX THE BATTERY AND ALTERNATOR AND CALL IT "PROBLEM RESOLVED" WITHOUT DIGGING FURTHER. I HAVE NOT SEEN ANY RECALLS EITHER. I AM NOW AFRAID TO DRIVE THE CAR BECAUSE IT COULD GET ME KILLED.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
DRIVETRAIN MALFUNCTION COMES ON DASH, DUE TO TIMING CHAIN BEING OUT OF "TIME" MEANING THAT THE CRANSHAFT AND CHAIN HAS MOVE OUT OF PLACE, THIS REPAIR IS ESTIMATED TO COST ABOUT 10K, OTHER VEHICLES OF THE THIS TYPE ARE ALSO INCLUDED, THE RECALL FROM BMW IS CALL THE "N63 CUSTOMER SERVICE PACKET", N63 IS THE KIND OF ENGINE THAT THIS CAR AND OTHER IN SIMILAR SERIES AND YEARS ARE KNOWN AND INNEVIDATABLE TO PREVENT SINCE ITS A MANUFACTURER MISTAKE. I PERSONALLY LOST OUT ON A LOT OF MONEY DUE TO THE PROBLEM THAT LANDED IN MY HANDS.
SINCE JAN 2014 THE FUEL INJECTORS FAILED AND REPLACED 2 TIMES AND THE VEH IS CURRENTLY AT THE POSITION OF CRTIZ BMW DEALERSHIP IN GA SINCE FEB 12/2015 TO REPLACE THE FUEL INJECTORS FOR THE 3RD TIME AND ALSO TO REPAIR THE SEAT BELT MALF ON THE FRONT PASSENGER SIDE THAT WERE FAILED TO WORK SINCE FEB OF 2014. ON FEB OF 2014 I HAVE REACHED OUT TO CRITZ BMW SERVICE DEPARTMENT AND EXPLAINED THE ISSUE TO [XXX] AND ALSO CONTACTED BMW IN JUNE OF 2014 TO CUST CARE INDIVIDUALS AND [XXX], [XXX]THE CUSTOMER RELATION MGR MANY TIMES FROM OVER 6 MONTHS ABOUT THE SEAT BELT MALF SAFETY ISSUE SINCE THEN TO HAVE THIS ISSUE FIXED BUT I WAS TOLD THAT BMW COULDN'T DUPLICATE OR REPAIR THE SEAT BELT. 3 PASSENGERS INCLUDING MY WIFE WERE AT RISK AND SAW THE LIGHT FOR SEAT BELT MALF WARNING LIGHT TURNED ON IN THIS VEH WHILE SETTING ON THE FRONT PASSENGER SEAT AND I ALSO HAVE PHOTOS DATED SINCE FEB 2014. THE WARNING INDICATED THAT THE AIR BAG WON'T DEPLOY IN CASE OF ANY ACCIDENT AND I HAD TO STOP THE VEH WHILE DRIVING ON THE HIGHWAY FOR THE PASSENGER'S SAFETY AND I ALSO CONTACTED BMW EMERGENCY ASSISTANCE AND I WAS TOLD TO TAKE THE VEHICLE TO THE DEALERSHIP FOR INSPECTIONS. [XXX] AT CRITZ BMW MENTIONED THAT THE SERVICE DEPT AND BMW ARE AWARE OF THE ISSUE WITH THE SEAT BELT AND THAT THEY ARE IN CONTACT TO REPLACE THE SEAT MAT ON THE PASSENGER SIDE AND THAT THERE IS AN ISSUE WITH THE SENSOR. I WAS OFFERED BY BMW TO TRADE THIS VEHICLE AND I TOLD [XXX] THAT I WILL NOT TRADE THIS VEHICLE UNTIL ITS FIXED SINCE I DON'T WANT TO PUT SOMEONE'S LIFE IN DANGER DUE TO THE SEAT BELT ISSUE THAT BMW COULDN'T FIX AND I TOLD THEM THAT THEY CAN SIMPLY REPURCHASE, REPLACE OR REPAIR THIS VEHICLE. ON MARCH 12/2015 [XXX] TOLD ME OVER THE PHONE THAT THE BMW COULDN'T DUPLICATE OR REPAIR THE SEAT BELT MALFUNCTION ON THE PASSENGER SIDE SEAT. I TOLD [XXX] OVER THE PHONE THAT I WILL NOT RISK THE LIFE OF MY WIFE OR ANY OTHER PERSON DRIVING THIS VEHICLE. BMW SIMPLY TOLD ME THAT THEY COULDN'T DO ANYTHING ELSE ABOUT IT AND THAT THEY WILL BE CLOSING MY CASE. I WAS TOLD BY BMW
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
I WAS DRIVING ON A BACK ROAD ABOUT 40 MPH. NO OTHER CARS AND NOTHING BUT BUSHES AROUND ME. I HEARD A HUGE LOUD BANG AND MY SUNROOF JUST ABRUPTLY SHATTERED. I KNOW NOTHING HIT IT AND IF IT DID IT SHOULDN'T HAVE SHATTERED LIKE THAT. I READ ANOTHER VEHICLE ON HERE, SAME MODEL, YEAR AND MILEAGE HAD THE SAME ISSUE! RECALL THIS! *TR
TL* THE CONTACT OWNS A 2011 BMW 550I. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE SUN ROOF SHATTERED AND EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE ENTIRE SUN ROOF NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 37,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
My 2011 BMW 550i experienced an unexpected fire in my driveway while my wife and I were sleeping. The fire nearly caused our house to catch fire and also resulted in damage to my BMW Z4. I would appreciate the opportunity to speak with someone regarding this matter. For your reference, the last seven digits of my VIN are [XXX] . You can reach me at [XXX] or via email at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
VEHICLE STATIONARY FOR OVER 3 HOURS, PARKED IN A PARKING LOT (WORK LOCATION) AND BURST INTO FLAMES UNDER THE ENGINE COMPARTMENT. 8-22-18; 12:30 PM. BEAVERTON, OREGON FIRE DEPARTMENT RESPONDED AND PUT FIRE OUT. SEE FIRE DEPARTMENT REPORT
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
THIS CAR HAVE BEEN N GREAT MAINTENANCE ALWAYS, AND SUDDENLY STARTED TO THROW WHITE SMOKE AS CRAZY... (75K MILES ONLY) I DID MY SEARCH AND TURNS OUT THAT IS A BIG PROBLEM THAT MANY BMW V8 ENGINE THAT THEY HAVE .... BIG HEADACHE TO SEE THIS KIND OF LUXURY CAR SMOKING LIKE THAT
MY 2011 BMW 550I HAS THRICE HAD THIS WEIRD RESPONSE IN THE PAST 6 MONTHS. AFTER DRIVING FOR 30M-1H SUDDENLY GOT MULTIPLE DIFFERENT WARNING LIGHTS BEFORE I LOST CONTROL OF STEERING (STIFF LIKE A DEAD BODY) AND BRAKES FOLLOWING WHICH THE CAR STALLED. IT WAS TOWED TO THE DEALERSHIP WHO SAID THIS WAS A BAD BATTERY WHICH DID NOT MAKE SENSE BUT THE CAR WAS RUNNING THEREAFTER SO I TOOK IT HOME. THE SECOND TIME THE DEALERSHIP WAS CLOSED - I WAS ABLE TO START THE CAR A FEW MINUTES LATER AND TOOK THE RISK OF DRIVING HOME. THE DEALERSHIP SAID SINCE THE CAR WAS RUNNING THEY COULD NOT RUN ANY DIAGNOSIS. THEREAFTER THE CAR RAN FINE FOR 3 WEEKS AND THEN IT HAPPENED AGAIN. THIS TIME I COULD RESTART IT BUT THE CAR WOULD ONLY MOVE A FEW FEET BEFORE STALLING. AFTER TOWING IT TO THE DEALER THEY TELL ME THAT THE BATTERY AND ALTERNATOR BOTH ARE BAD. I CAN UNDERSTAND THAT BUT THERE SHOULD NEVER BE A TOTAL LOSS OF CONTROL ON STEERING AND BRAKES. THAT TO ME IS A SAFETY ISSUE AND BMW NEEDS TO FIX IT BUT THE DEALERSHIP DOES NOT SEEM TO KNOW WHAT TO DO. THEY JUST WANT TO FIX THE BATTERY AND ALTERNATOR AND CALL IT "PROBLEM RESOLVED" WITHOUT DIGGING FURTHER. I HAVE NOT SEEN ANY RECALLS EITHER. I AM NOW AFRAID TO DRIVE THE CAR BECAUSE IT COULD GET ME KILLED.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
light assembly has became compromised with moisture , casued a total light failure ! repair cost is $4000.00
DOOR OPENING DEFECT. THE DRIVER SIDE DOOR WOULD LOCK AND NOT OPEN FROM INSIDE AND OUTSIDE POSING A SERIOUS SAFETY HAZARD AS ONE CANNOT GET OUT OF VEHICLE IN EMERGENCY. THIS IS NOTED WHEN VEHICLE IS IN STATIONARY OR PARKED POSITION.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
MY 2011 BMW 550I X GRAN TURISMO WAS PURCHASED IN 3/11. IN 10/11 I HAD THE TIRES CHECKED AND TOPPED OFF WITH NITROGEN. THE CAR HAD ABOUT 10,500 MILES. ON SATURDAY, 3/17/12 THE IPM SYSTEM SAID THE TIRES HAD LOW PRESSURE. ALL TIRES. I TOOK THE CAR TO THE DEALERSHIP, DROP IT OFF AND, WITH A LOAN CAR, DID SOME RUNNING. I RECEIVED A CALL FROM THE DEALERSHIP THAT MY RIGHT REAR TIRE WAS DOWN TO THE CORDS ON THE UPPER INSIDE SIDEWALL. IN ADDITION, THE LEFT REAR WAS ALMOST DOWN TO THE CORDS ON THE SAME PLACE ON THE TIRE. THE FRONT LEFT AND RIGHT WERE NOT AS BAD BUT SHOWED WEAR AT THE SAME SPOTS ON THE TIRES AS THE REAR TIRES. THE DEALERSHIP TOLD ME TO REPLACE ALL TIRES. AT THAT TIME, I CHOSE TO JUST REPLACE THE REAR. THE DEALERSHIP ALSO TOLD ME THAT IT WAS PROBABLY CAUSED BY A THE CAR BEING BADLY OUT OF ALIGNMENT. THEREFORE, I HAD MY 2011 BMW 550I X GT GIVEN AN ALIGNMENT. WHEN I LOOKED CLOSELY AT THE TIRE THAT WAS SHOWING THE CORDS I COULD SEE THAT THE TREAD WAS SEPARATING FROM THE BODY OF THE TIRE. IF THAT TIRE OR ANY OF THE OTHERS WOULD HAVE HAD THE CORD SEPARATE IT COULD HAVE CAUSED A VERY BAD ACCIDENT. THE ALIGNMENT WAS OK, ONLY THE FRONT RIGHT TIRE OUT BY 0.01 DEGREE. I CALLED GOODYEAR AND I TOLD THEM WHAT HAD HAPPEN. WHEN I TOLD THEM THE TREAD WAS TRYING TO SEPARATE THE AGENT PUT ME ON HOLD, CAME BACK, TOLD ME TO TAKE THE CAR TO A LOCAL TIRE COMPANY AND LET THEIR REPRESENTATIVE LOOK AT THE TIRES. THE TIRES WERE LOOKED AT, THE REP CALL GOODYEAR, CAME BACK AND TOLD ME GOODYEAR WOULD BE REPLACING THE FRONT TIRES. GOODYEAR WOULD ALSO SEND ME A REBATE FOR THE BACK TIRES, NOTHING ELSE. I WONDER IF THIS IS PART OF THE SAME PROBLEM THAT PEOPLE ARE HAVING WITH BMW 5 SERIES AND GOODYEAR RUNFLATS. LASTLY, I STILL HAVE THE TIRE WITH THE CORDS SHOWING AND THE TREAD SEPARATING. THE DEALERSHIP GAVE THEM BACK TO ME SINCE I PAID FULL PRICE FOR THE TIRES AT THE TIME OF REPLACEMENT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .