2013 BMW 550I Problems

The contact owned a 2013 BMW 550I. The contact stated while driving 15 MPH, the vehicle lost motive power and stalled without warning. The contact was able to coast into the driveway. The contact attempted to restart the vehicle and there was an abnormal sound coming from the engine. No warning lights were illuminated prior to the failure; however, several unknown warning lights illuminated when the vehicle failed to restart. The contact's husband checked the vehicle and became aware of smoke coming from the vehicle. The vehicle was towed to the dealer where it was diagnosed and determined that the battery had failed and needed to be replaced. The battery was replaced. The contact insisted that the dealer check the vehicle again, and it was diagnosed and determined that there were metal fragments found in the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The vehicle remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 126,000.

AFTER HAVING MY BMW AT THE DEALERSHIP FOR TWO WEEKS I HAD THE LOW BATTERY DISCHARGING MESSAGE COME ON WHEN I TOOK THE CAR HOME. THE DEALER ALSO PERFORMED AN OIL CHANGE LESS THAN 1K MILES PRIOR TO THIS PROBLEM. MY BATTERY DIED, LUCKILY AT EXACTLY THE TIME, I DROVE ONTO MY DRIVEWAY. THE CAR JUST STOPPED. I'M JUST GLAD I WASN'T ON THE HIGHWAY OR GOING FASTER SPEEDS. I ATTEMPTED TO JUMP IT AND CHARGE IT BUT IT WOULDN'T START. I HAD THE CAR TOWED TO THE DEALERSHIP AND WAS TOLD MY ENGINE HAD LOCKED UP AND THERE WERE METAL SHAVINGS IN THE OIL FILTER AND I NEED A NEW ENGINE ($13,000). I DON'T KNOW HOW THIS HAPPENED AND THE DEALER CAN'T TELL ME WHAT CAUSED THIS. I DIDN'T GET ANY WARNINGS, CAR DROVE FINE OTHER THAN THE BATTERY DISCHARGING AND YOUR USUAL DRIVETRAIN MALFUNCTION MESSAGE AFTER THE CAR WOULDN'T START. I'M TRYING TO WORK WITH THE DEALERSHIP BUT I HAVEN'T GOTTEN ANYWHERE YET. THIS IS A 2013 550I M SPORT WITH 72,343 MILES ON THE CAR. THE CAR HAS BEEN KEPT UP AND IS UP TO DATE ON MAINTENANCE. I'VE READ ABOUT ISSUES WITH THE N63 ENGINE BUT I CAN'T BELIEVE A CAR WITH 72K MILES WILL JUST DIE. A CAR STALLING OUT AND STOPPING IS NOT A GOOD THING. *TR

The contact owns a 2013 BMW 550i. The contact stated while driving 50 MPH, the warning message illuminated on the instrument panel stating, “Driving moderately and drive pit not available”. The vehicle was taken to the dealer and the high-speed fuel pump on the passenger’s side was replaced but the failure continued. The vehicle was taken back to the dealer and the high-speed pressure sensor was replaced. The manufacturer was not contacted. The failure mileage was 96,280.

AFTER HAVING MADE SEVERAL REPLACEMENTS TO PARTS (E.G. ALL THREE FUEL PUMPS) TO THIS VEHICLE OVER THREE, THE VEHICLE NOW REQUIRES A NEW ENGINE DUE TO THE FAILURE OF A ROD RING. THE ROOT CAUSE FOR THIS FAILURE REMAINS UNIDENTIFIED, HOWEVER BMW IS REFUSING TO IDENTIFY AND/OR ACCEPT ACCOUNTABILITY TO ADDRESS THIS FAILURE WHICH REQUIRES AN ENGINE REPLACEMENT (>$13000). ANY VEHICLE OF THIS AGE (~7 YEARS OLD) AND MILEAGE (~80,000 MI.) SHOULD NOT REQUIRE AN ENGINE REPLACEMENT. FORTUNATELY THIS ISSUE OCCURRED WHILE TRAVELING ON URBAN ROADS AT SPEEDS LESS THAT 50 MPH. HAD THIS OCCURRED AT HIGHWAY SPEEDS, THIS FAILURE COULD HAVE BEEN CATASTROPHIC FOR ME, MY LOVED ONES AND OTHERS. ADDITIONALLY EACH FAILURE (E.G. OF FUEL PUMPS AND ROD RING) HAS CAUSED ME TO INCREASINGLY QUESTION THE SAFETY RESULTING FROM BMW'S VEHICLES USING THESE COMPONENTS. AT THIS POINT IN THE ABSENCE OF A REMEDY FROM BMW I AM LEFT WITH NO CHOICE BY TO FILE THIS COMPLAINT AS I HAVE TRIED EVERYTHING POSSIBLE WITH BMW.

GUIBO FLEXIBLE DISC FAILED DURING ROUTINE PA INSPECTION. TECHNICIAN SAID IT WAS CRACKED AND FAILED THE INSPECTION. MY VEHICLE ONLY HAS 62000 MILES ON IT AND THE CV JOINT FAILED. I BELIEVE THEIR WAS A RECALL FOR 2011 AND 2012 MODELS FOR THE SAME ISSUE.I WAS CHARGED MORE THAN 1000 DOLLARS FOR THE REPAIR OF THE FLEXIBLE DISK AT THE DEALERSHIP AND HAD NO CHOICE BUT TO FIX IT SO IT WOULD PASS STATE INSPECTION. I DID NOT WANT THE DRIVE AXLE TO FALL OFF THE CAR. THIS IS RIDICULOUS FOR A CAR WITH SUCH LOW MILEAGE.

WHILE DRIVE BELOW 30 MPH, THE FRONT DRIVESHAFT BROKE AND RUPTURED A HOLE IN THE ENGINE'S UPPER OIL PAN. THE FLEXIBLE JOINT OR UNIVERSAL JOINT SEIZED AND BROKE THE FRONT PART OF THE FRONT DRIVESHAFT. THEN THE VEHICLE HAD METAL IN THE ENGINE OIL AND THAT HAS DAMAGED THE ENGINE AND THE TURBOCHARGERS. THE VEHICLE IS GOING TO NEED A NEW ENGINE, NEW TURBOCHARGERS, AND A NEW FRONT DRIVESHAFT. THE REPAIR ESTIMATES ARE: NEW ENGINE - $3800.00 TURBO CHARGERS - $1100.00 FRONT DRIVESHAFT - $1500.00 AUXILIARIES PARTS - $1200.00 LABOR/REPAIR COST - $7000.00 TOTAL COST - $14,600.00

PULLED A NHTSA REPORT ON THIS VEHICLE AND SAW NOTHING DANGEREOUS ABOUT THIS VEHICLE UNTIL WE GOT IT INSPECTED. WE TOOK THE VEHICLE TO ATHENS BMW IN ATHENS,GEORGIA AND THE SERVICE ADVISOR TOLD US THAT THEY DO NOT KNOW HOW THE VEHICLE MADE IT TO THEIR SHOP. THERE WERE OVER 30 BOLTS AND SCREWS MISSING FROM THE ENGINE AND IN THEIR WORDS, "THE ENGINE WAS RAISING UP LIKE A HEART BEATING OUT OF ITS CHEST." WE GOT A 2ND OPINION FROM, EURO AUTO PRO IN LILBURN, GEORGIA AND THEY CONFIRMED THE VEHICLE NEEDED VALVE SEALS AND THE VEHICLE HAD BEEN WRECKED IN THE FRONT. NEITHER WAS DISCLOSED TO US FROM THE NHTSA NOR THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE. WE WERE TOLD BY ATHENS BMW THAT THIS VEHICLE SHOULD HAVE NEVER BEEN SOLD TO THE GENERAL PUBLIC IN THAT CONDITION. THE VEHICLE IS SITTING IN OUR DRIVEWAY. WE JUST PURCHASED IT ON DECEMBER 13, 2018. THE OWNER OF THE DEALERSHIP IS REFUSING TO TAKE THE VEHICLE BACK.

I STARTED THE CAR AND TURNED ON THE HEATED SEATS AND WENT INSIDE. I CAME BACK OUT A FEW MINUTES LATER AND SAT DOWN. I SMELLED BURNING PLASTIC AND COULDN'T FIGURE IT OUT UNTIL MY BACKSIDE WAS BURNED BY THE HEATING ELEMENT. I HAD SECOND DEGREE BURNS FROM THE SEAT.

CAR WILL NOT RISE DUE TO AIRBAG MALFUNCTION. CAR IS A CPO STILL UNDER WARRANTY. BMW HAS NOT AGREED TO REPLACE THE AIRBAG COMPONENT OF THE SUSPENSION ALTHOUGH IT'S NOT LISTED UNDER THE ITEMS THAT ARE NOT COVERED. THE CAR IS INOPERABLE WITH THIS PART MALFUNCTIONING.

PULLED A NHTSA REPORT ON THIS VEHICLE AND SAW NOTHING DANGEREOUS ABOUT THIS VEHICLE UNTIL WE GOT IT INSPECTED. WE TOOK THE VEHICLE TO ATHENS BMW IN ATHENS,GEORGIA AND THE SERVICE ADVISOR TOLD US THAT THEY DO NOT KNOW HOW THE VEHICLE MADE IT TO THEIR SHOP. THERE WERE OVER 30 BOLTS AND SCREWS MISSING FROM THE ENGINE AND IN THEIR WORDS, "THE ENGINE WAS RAISING UP LIKE A HEART BEATING OUT OF ITS CHEST." WE GOT A 2ND OPINION FROM, EURO AUTO PRO IN LILBURN, GEORGIA AND THEY CONFIRMED THE VEHICLE NEEDED VALVE SEALS AND THE VEHICLE HAD BEEN WRECKED IN THE FRONT. NEITHER WAS DISCLOSED TO US FROM THE NHTSA NOR THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE. WE WERE TOLD BY ATHENS BMW THAT THIS VEHICLE SHOULD HAVE NEVER BEEN SOLD TO THE GENERAL PUBLIC IN THAT CONDITION. THE VEHICLE IS SITTING IN OUR DRIVEWAY. WE JUST PURCHASED IT ON DECEMBER 13, 2018. THE OWNER OF THE DEALERSHIP IS REFUSING TO TAKE THE VEHICLE BACK.

I HAVE GOODYEAR 245/40R19 RUN FLATS ON MY VEHICLE. A HUGE BUBBLE CAME UP AND I TOOK IT TO THE DEALERSHIP. THEY SAID IT WAS DUE TO IMPACT AND NOT COVERED ON MY WARRANTY. I KNOW, THERE HAS BEEN NO IMPACT. SINCE THEN ANOTHER BUBBLE ON ANOTHER TIRE HAS MANIFESTED. IT IS A COST OF OVER $1000 TO REPLACE THE TWO TIRES. VERY FRUSTRATING WHEN READING ALL THE COMPLAINTS ONLINE; CLEARLY THERE IS AN ISSUE. *TR

I have soft closing doors on my vehicle. My doors won’t unlock/open, the only way I can get the driver side door open is using the physical key. When trying to unlock the door with the key fob, it makes the sound but none of the doors unlock. The unlock button inside doesn’t work and when trying to open the other doors (passenger side and rear doors) manually, it won’t open! Thank goodness I didn’t have anyone in the backseat, otherwise I would have to call the fire department and they would probably have to end up breaking the glass if they couldn’t crawl through the front. I feel this is a major safety issue. The dealer said it maybe a fuse or actuator issue. To replace one actuator is $1300, and I may need to replace all four! The car is like a death trap currently, again I’m just thankful no one was in the back seat.

Water resistant

I HAVE GOODYEAR 245/40R19 RUN FLATS ON MY VEHICLE. A HUGE BUBBLE CAME UP AND I TOOK IT TO THE DEALERSHIP. THEY SAID IT WAS DUE TO IMPACT AND NOT COVERED ON MY WARRANTY. I KNOW, THERE HAS BEEN NO IMPACT. SINCE THEN ANOTHER BUBBLE ON ANOTHER TIRE HAS MANIFESTED. IT IS A COST OF OVER $1000 TO REPLACE THE TWO TIRES. VERY FRUSTRATING WHEN READING ALL THE COMPLAINTS ONLINE; CLEARLY THERE IS AN ISSUE. *TR