2022 BMW Ix Driver assistance Problems

I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.

NHTSA ID

11573819

Incident

Nov 15, 2023

Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3

NHTSA ID

11558995

Incident

Aug 28, 2023

The contact owns a 2022 BMW IX. The contact stated that the wife started the vehicle while parked in the garage. The wife exited the vehicle to retrieve an item and left the front driver's door open. Moments later the vehicle drove in reverse out of the garage and across the street and crashed into the neighbor's parked vehicle. The contact indicated that during the failure the collision avoidance system did not activate. No injuries were reported. The vehicle was later taken to the local dealer who was unable to determine the cause of the failures. The manufacturer was contacted regarding the failure. The failure mileage was 16,000.

NHTSA ID

11557082

Incident

Nov 3, 2023

Mileage

16,000 mi

I just had the software update for this recall and it did not fix the problem.

NHTSA ID

11529213

Incident

Jun 27, 2023

1. The rear wiper has a frame made of plastic, with a simple T shaped connector. I have found it laying in my driveway 4 times now, and have only owned this 2022 BMW iX since November. If there is any resistance at all when you turn the wiper on, like some snow or frost, the T shaped connector will un-click, the wiper will tip sideways, and fall off the car. This could happen at speed if you engage the wiper with ANYTHING on your back window and could fly into the car behind you (have not experienced this yet...). 2, The Adaptive Braking can engage in very weird situations. Driving south on Rt 3 in New Hampshire (the Everett Turnpike, I think it's called) after dark between exit 5 and exit 4, I was in the middle of Rt 3's three lanes with NO traffic around me at all. The iX decelerated suddenly by about 15-20 mph, so thank god no vehicles behind me! Realized at that point what had happened - Rt 3 curves left at this point as you are heading south. At this spot, the Exit 4 ramp goes straight off the road at an angle. The ramp is short and quickly comes to a set of traffic lights. This traffic light is right at the height of Rt 3, as the ramp dips somewhat for this exit, so the traffic lights are at the height of car brake lights at this point. The traffic lights were red and there were 6 or 7 cars braked showing red brake lights. I believe the BMW iX adaptive braking incorrectly engaged at this point, thinking this was traffic that was on Rt 3 and that the BMW iX needed to stop for it. This traffic was actually 300 - 400 yards down the ramp, but the adaptive braking engaged strongly to 'avoid a collisioin'.

NHTSA ID

11513324

Incident

Jan 15, 2023

This vehicle was involved in a collision, none of the safety features worked. The front end collision warning did not go off. The automatic emergency braking did not engage. The Car jolted forward after the collision and did not stop, potentially risking another collision. The SOS or emergency collision BMW assist was not activated, there was no call from anyone from BMW after the accident. No warning lights or collision indicators went off prior to collision as they should have. This vehicle is puts the safety of others at risk if it fails to stop after a collision (regardless of the speed of impact) as well as quick acceleration post collision.

NHTSA ID

11500520

Incident

Dec 6, 2022

What component or system failed or malfunctioned, and is it available for inspection upon request? The rear parking assist function malfunctioned. How was your safety or the safety of others put at risk? The car was expected to reverse park itself. Instead it never stopped going backwards an crashed into the wall at the end of the parking area. It was not able to recognize the presence of a wall (approx height 3 feet) and crashed into it. Has the problem been reproduced or confirmed by a dealer or independent service center? The BMW engineers stated that the were not able to reproduce the problem in their tests. I was told the 'black box' in the car was not able to show that there was any malfunction and it might be possible that I had pressed the accelerator manually resulting in the crash. However, I know this is not true. So in the end it became my word against theirs. No engineer ever called me to get more details about the crash - like how high the wall was, how much distance was there between the car and the wall when I engaged the auto-park feature etc. It appears to me that they were not really interested in investigating the incident but simply wanted to put it as a user error. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The BMW engineers have claimed that they have inspected the car and its park assist systems. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warnings. The reverse parking system worked perfectly fine when the parking lot had a full wall at the rear. It only malfunctioned when the wall height was partial (3 feet in this case)

NHTSA ID

11494297

Incident

Oct 19, 2022

I have had 6-8 instances where the car "takes off" and accelerates without my touching the accelerator. It is not full-acceleration but strong enough that if a car was immediately in front of me - I might hit it. Hitting the brakes stops the acceleration and the car then drives normally. In all cases - the cruise control has been "off" and the unintended acceleration has occurred just after first starting up.

NHTSA ID

11488676

Incident

Oct 10, 2022

Under "B" drive mode which is the "one pedal driving" with automatic regenerative braking, occasionally when I release the pedal completely expecting the vehicle to slow down/stop, the vehicle instead will lunge forward. This has happened twice, thankfully at low speeds in a parking lot where I was able to slam on the brakes. On BMW forums, there are also others with the same issue so I figure it's not a fluke and I hope BMW addresses it as it is a bit scary and I have an infant in the car most of the time.

NHTSA ID

11485538

Incident

Sep 16, 2022

When the car is being driven in B mode (one pedal driving for EVs) and is going around a turn, the car rapidly randomly accelerated. This has happened 2 times.

NHTSA ID

11481896

Incident

Aug 29, 2022

Cruise control malfunction. Multiple times brining you to dealership.

NHTSA ID

11476515

Incident

Jul 28, 2022