2016 BMW X5 Problems

The contact owns a 2016 BMW X5 PHEV. The vehicle was serviced under NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM), but the failure persisted. The contact stated that a month after the repairs were completed, the coolant connector would stay on and drain the battery. The contact stated that after the vehicle was turned off at night, the coolant connector overheated and the battery drained. The contact needs to jump-start the battery every day. The vehicle was taken to the dealer, and the dealer refused to repair the vehicle, stating that it was already repaired. The contact stated that the coolant connector damaged the EME (Electrical Machine Electronics). The dealer confirmed that the problem may be EME. The vehicle remained at the dealer unrepaired. The contact stated that the failure is worsening. The manufacturer was not made aware of the failure. The failure mileage was 114,865.

The component that failed appears to be the hybrid propulsion and charging system, including the high-voltage battery management system and/or integrated charging electronics. The vehicle will not accept a charge from any home or public charging source. The high-voltage battery was replaced approximately one year ago; however, the charging failure persists. The vehicle is available for inspection upon request. In addition to the charging failure, the vehicle displayed drivetrain malfunction and start/stop malfunction warnings. While driving on the highway at normal speed, the vehicle lost power and stopped, creating a hazardous situation in active traffic. This sudden loss of propulsion placed my safety and the safety of other drivers at risk, as surrounding vehicles were traveling at highway speeds. Prior to the failure, warning messages appeared intermittently, including charging system faults and start/stop malfunction alerts. These warnings began approximately one year ago around the time the charging issue started. The vehicle was previously serviced and the high-voltage battery was replaced; however, the underlying issue was not corrected. The root cause is UNKNOWN, but the symptoms suggest a failure within the hybrid control system, charging module, DC-DC converter, or related electrical components. The failure has been persistent and unresolved. I am concerned that defects within the hybrid propulsion system may lead to additional sudden loss of power events.

I am reporting a suspected high-pressure fuel pump safety defect involving my 2016 BMW X5 xDrive35d, VIN [XXX], with approximately 103,186 miles. The check engine light illuminated and BMW Fort Walton diagnosed failed fuel injectors and recommended injector replacement. I subsequently had the vehicle inspected by Techmaster in Fort Walton, Florida, where metallic shavings and debris were discovered within the high-pressure fuel system. After notifying BMW Fort Walton of these findings, I was advised that my VIN is not included in NHTSA Recall 21V-586: High Pressure Fuel Pump. I am concerned because the metallic contamination found in my vehicle appears similar or identical to the high-pressure fuel pump failure conditions addressed by Recall 21V-586. The contamination may also have caused consequential damage to the fuel injectors and other associated fuel-system components. I respectfully request that NHTSA review whether my vehicle, and potentially other BMW X5 xDrive35d vehicles currently excluded from Recall 21V-586, may be experiencing the same or substantially similar high-pressure fuel pump defect. Replacing only the failed injectors without identifying and correcting the source of metallic contamination could leave debris in the fuel system and potentially result in additional fuel-system failure. BMW Fort Walton has advised me that my VIN is outside the current recall population. I am requesting that this case be reviewed as a potential safety defect and possible issue with the scope of the existing recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 BMW X5 PHEV. The vehicle was serviced under NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM), but the failure persisted. The contact stated that a month after the repairs were completed, the coolant connector would stay on and drain the battery. The contact stated that after the vehicle was turned off at night, the coolant connector overheated and the battery drained. The contact needs to jump-start the battery every day. The vehicle was taken to the dealer, and the dealer refused to repair the vehicle, stating that it was already repaired. The contact stated that the coolant connector damaged the EME (Electrical Machine Electronics). The dealer confirmed that the problem may be EME. The vehicle remained at the dealer unrepaired. The contact stated that the failure is worsening. The manufacturer was not made aware of the failure. The failure mileage was 114,865.

2016 BMW X5 xDrive40e. Experiencing intermittent/sudden drivetrain malfunction warnings. Vehicle loses power or enters limp mode while driving. Max eDrive / electric drive becomes disabled even with battery charged. Multiple warning lights appear. Issue appears related to the hybrid system (possible EME, SME, Safety Box, or high-voltage battery faults). This creates a safety risk because power can be lost unexpectedly while moving. Mileage at time of most recent occurrence: 126,500. Problem first noticed 118,000.

The contact owns a 2016 BMW X5. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted, and the contact discovered an unknown liquid leaking underneath of the vehicle. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Vehicle: 2016 BMW X5 xDrive35d VIN: [XXX] My 2016 BMW X5 xDrive35d experienced a failure of the high-pressure fuel pump. The vehicle was inspected and I received a written diagnosis stating: “High pressure fuel pump failed and has contaminated the entire fuel system. Recommend replace all fuel system components.” I am concerned that this failure may be related to the same or a similar defect addressed by NHTSA Safety Recall XXX. That recall included certain 2014–2018 BMW X5 xDrive35d vehicles and concerned failure of the high-pressure fuel pump. BMW's recall documentation submitted to NHTSA states that increased wear of pump components could result in metallic shavings within the pump housing, abnormal fuel-rail pressure, and, in some circumstances, pump shutdown and loss of vehicle propulsion. My repair facility advised me that the contamination in my vehicle's fuel system involves metal associated with the failed high-pressure fuel pump, rather than contaminated/bad fuel. I contacted BMW of North America regarding the failure. BMW informed me that my VIN is not included in the applicable HPFP recall. I also requested assistance because BMW previously issued extended warranty coverage for the high-pressure fuel pump and my vehicle is only approximately two months beyond the applicable time period. BMW declined to provide warranty/goodwill coverage. My primary concern in submitting this complaint is not the warranty decision itself, but that my vehicle appears to have experienced a high-pressure fuel-pump failure similar to the failure described in an existing safety recall involving the same model, engine and component, despite my VIN apparently not being included in that recall population. I am requesting that NHTSA document and evaluate this failure to determine whether vehicles outside the existing Recall [XXX] population may be experiencing the same or a similar high-pressure fuel-pump defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting a suspected high-pressure fuel pump safety defect involving my 2016 BMW X5 xDrive35d, VIN [XXX], with approximately 103,186 miles. The check engine light illuminated and BMW Fort Walton diagnosed failed fuel injectors and recommended injector replacement. I subsequently had the vehicle inspected by Techmaster in Fort Walton, Florida, where metallic shavings and debris were discovered within the high-pressure fuel system. After notifying BMW Fort Walton of these findings, I was advised that my VIN is not included in NHTSA Recall 21V-586: High Pressure Fuel Pump. I am concerned because the metallic contamination found in my vehicle appears similar or identical to the high-pressure fuel pump failure conditions addressed by Recall 21V-586. The contamination may also have caused consequential damage to the fuel injectors and other associated fuel-system components. I respectfully request that NHTSA review whether my vehicle, and potentially other BMW X5 xDrive35d vehicles currently excluded from Recall 21V-586, may be experiencing the same or substantially similar high-pressure fuel pump defect. Replacing only the failed injectors without identifying and correcting the source of metallic contamination could leave debris in the fuel system and potentially result in additional fuel-system failure. BMW Fort Walton has advised me that my VIN is outside the current recall population. I am requesting that this case be reviewed as a potential safety defect and possible issue with the scope of the existing recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am having a high voltage system box fault. I am within warranty but the dealership is denying me. My in service date is 6-2016.

Because of this water intrusion, the following safety systems have malfunctioned or failed: • ABS and DSC (stability control) warnings • Chassis stabilization warning • Frontal collision and pedestrian warning malfunction • Airbag system warning • Loss of audible warning tones • MOST bus communication failure • Electrical modules intermittently shutting down or throwing codes These failures affect braking, stability control, crash avoidance, and driver alerts, creating a significant safety risk while driving. This is not normal wear or maintenance. Many BMW owners have reported the same issue: clogged or poorly designed sunroof drains that route water directly into areas containing critical electronics. Once water reaches these modules, it causes electrical shorts and safety system failures that require expensive repairs. BMW dealerships typically diagnose this as “water damage,” but the location of the drains and the placement of the electronics indicate a design flaw that allows a simple drain issue to disable major safety systems. I am filing this complaint because the water intrusion should not be able to cause total failure of ABS, DSC, collision warning, and airbag-related systems. This is a safety-related design defect, not wear and tear. I request NHTSA review and investigate BMW sunroof drain failures and their impact on essential vehicle safety functions.

The contact owns a 2016 BMW X5. The contact stated that the sunroof drain was faulty, causing water to leak into the dash and damage the interior lights and windshield wiper function. The vehicle was taken to the dealer where it was diagnosed with water damage from the sunroof; however, the dealer informed the contact that water damage was not covered under the warranty. The vehicle was then taken to South Motors BMW (16215 S Dixie Hwy, Miami, FL 33157) where it was diagnosed that the sunroof drain tubes were clogged and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

BMW NA is aware of this problem with the sunroof leaking water on the dashboard and damaging the electrical of the car. BMW NA is colluding with the dealers to inform customers they are clogged to charge them money for a clog that is non existent. The sun roof are not clogged as BMW NA and the dealers are saying I have video of the unclogged drain tubes and have caught the dealers all lying that they are clogged. I have video of this and can reproduce this collusion again again with the dealers lying.

During a recent auto collision my airbags did not deploy. I swerved to avoid another vehicle entering the intersection from my left, he hit my rear left driver's side quarter panel and I subsequently hit a tree. This was noted by the paramedics first on scene as well as by the firemen and police when they arrived. I have notified BMW of North America, USAA insurance (my insurance company), and now you. The vehicle is a total loss and was towed to Leesburg Virginia by roadrunner wrecker service.com

Because of this water intrusion, the following safety systems have malfunctioned or failed: • ABS and DSC (stability control) warnings • Chassis stabilization warning • Frontal collision and pedestrian warning malfunction • Airbag system warning • Loss of audible warning tones • MOST bus communication failure • Electrical modules intermittently shutting down or throwing codes These failures affect braking, stability control, crash avoidance, and driver alerts, creating a significant safety risk while driving. This is not normal wear or maintenance. Many BMW owners have reported the same issue: clogged or poorly designed sunroof drains that route water directly into areas containing critical electronics. Once water reaches these modules, it causes electrical shorts and safety system failures that require expensive repairs. BMW dealerships typically diagnose this as “water damage,” but the location of the drains and the placement of the electronics indicate a design flaw that allows a simple drain issue to disable major safety systems. I am filing this complaint because the water intrusion should not be able to cause total failure of ABS, DSC, collision warning, and airbag-related systems. This is a safety-related design defect, not wear and tear. I request NHTSA review and investigate BMW sunroof drain failures and their impact on essential vehicle safety functions.

WHILE DRIVING ON A HIGHWAY, THE SUNROOF EXPLODED. NOTHING HIT THE CAR TO CAUSE IT TO BUST.

I WAS DRIVING MY BMW X5 AT APPROXIMATELY 9:30PM ON INTERSTATE 93 GOING NORTH IN MASSACHUSETTS, WHEN I HEARD A EXPLOSION ABOVE MY HEAD. I IMMEDIATELY EXITED THE HIGHWAY TO EXAMINE WHAT HAD CAUSE THE EXPLOSION. WHEN I EXAMINED THE ROOF OF THE VEHICLE, I NOTICED A HUGE CRATER IN THE CENTER OF THE SUNROOF WITH SHARDS OF GLASS COVERING MOST OF THE CRATER WHERE THE INTACT SUNROOF WAS LOCATED. I DID NOT NOTICE AND OBJECT THAT MIGHT HAVE CAUSE THE EXPLOSION, NO ICE- IT IS WINTER IN MASSACHUSETTS, NO ROCKS THAT MIGHT HAVE IMPACTED THE SUNROOF TO CAUSE THE EXPLOSION, THE ONLY THING THAT WAS VISIBLE TO ME WERE BROKEN GLASS. PRIOR TO THIS EVENT, I HAD NO REASON TO BE CONCERNED THAT THERE WAS SOMETHING WRONG WITH THE SUNROOF, I HAD NEVER HEARD ANY SOUNDS COMING FROM THE SUNROOF AND I NEVER HEARD OR SAW A ROCK, PIECE IF METAL OR ANY OTHER OBJECT IMPACTING THE ROOF OR SUNROOF.

The contact owns a 2016 BMW X5. The contact stated while driving approximately 20 MPH, the vehicle was making an abnormal banging sound. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact pulled into a parking lot and turned off the vehicle. The contact stated that there was no warning light illuminated. The contact had the vehicle towed to a local dealer who diagnosed and determined that front drive shaft and u-joint had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.

Our 2016 BMW X 5 axle is broken. Can't drive ( very loud noise ) steering and directional control are a safety risk. We purchased new on 9/19/2015 and are the original owners . The car has approximately 60,000. plus miles on it. Living in Ketchum ID we have had all service and Maintenance work done locally because it is 160 miles to Boise ID. We also have a home in Cincinnati OH. where our second car is also a 2016 BMW X5, as was our 2007 and our 2002 X5's. Our local mechanic diagnoses is a broken front axel !! We hope BMW will make a one time exception to tow our 2016 X5 to Boise ID. BMW dealership and have it repaired at no cost to us. We also own presently two Mini Coopers and had one previous Mini also. We hope BMW will make this one time exception to cover the repair. Please advise. Respectfully [XXX]. My e mail is [XXX] my cell is [XXX]. Respectfully[XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2016 BMW X5. The contact stated that while driving at various speeds, the driving stabilization warning message would appear on the instrument panel. The contact also stated that upon start off his vehicle, the power steering assist failed to operate as the power steering warning message appeared on the instrument panel. The contact took the vehicle to an independent mechanic where the battery was replaced; however, the failure persisted. The contact took the vehicle to a dealer who informed him that the failure was related to the electronic power steering assist and was given an estimate for the repair. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 57,000.

Our 2016 BMW X 5 axle is broken. Can't drive ( very loud noise ) steering and directional control are a safety risk. We purchased new on 9/19/2015 and are the original owners . The car has approximately 60,000. plus miles on it. Living in Ketchum ID we have had all service and Maintenance work done locally because it is 160 miles to Boise ID. We also have a home in Cincinnati OH. where our second car is also a 2016 BMW X5, as was our 2007 and our 2002 X5's. Our local mechanic diagnoses is a broken front axel !! We hope BMW will make a one time exception to tow our 2016 X5 to Boise ID. BMW dealership and have it repaired at no cost to us. We also own presently two Mini Coopers and had one previous Mini also. We hope BMW will make this one time exception to cover the repair. Please advise. Respectfully [XXX]. My e mail is [XXX] my cell is [XXX]. Respectfully[XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I am having a high voltage system box fault. I am within warranty but the dealership is denying me. My in service date is 6-2016.

I STOPPED AT THE ENTRANCE OF AN APARTMENT COMPLEX AND WAS WAITING FOR THE SECURITY GATE TO OPEN. ONCE I CAME TO A COMPLETE STOP THE AUTO START STOP FUNCTION TURNED THE ENGINE OFF. WHILE STOPPED, WITH MY FOOT STILL ON THE BRAKE, SUDDENLY AND UNEXPECTEDLY, THE ENGINE STARTED AND THE VEHICLE TOOK OFF STRIKING THE SECURITY GATE AS IT WAS OPENING. THE BRAKES DID NOT WORK. NO AIRBAG DEPLOYED EITHER.

BMW NA is aware of this problem with the sunroof leaking water on the dashboard and damaging the electrical of the car. BMW NA is colluding with the dealers to inform customers they are clogged to charge them money for a clog that is non existent. The sun roof are not clogged as BMW NA and the dealers are saying I have video of the unclogged drain tubes and have caught the dealers all lying that they are clogged. I have video of this and can reproduce this collusion again again with the dealers lying.

DRIVER WAS TRAVELING ON A HIGHWAY AT APPROXIMATELY 55 MPH WHEN THEY HEARD A LOUD NOISE AT THE REAR OF THE CAR AND FELT THE STEERING BECOME UNSTEADY. DRIVER LOOKED AT REAR VIEW MIRROR AND SAW A BLACK OBJECT FLY FROM THE REAR OF THE CAR ONTO THE HIGHWAY. DRIVER PULLED ONTO THE SHOULDER AND FOUND THAT A LARGE PIECE OF THE REAR PASSENGER SIDE TIRE WAS GONE. THE TREAD ON ONE OF THE REAR PIRELLI SCORPION VERDE TIRES HAD PEELED OFF THE TIRE. THE IMPACT FROM THE LOOSE TREAD CAUSED DAMAGE TO THE REAR OF THE CAR. AT NO TIME DID THE TIRE LOSE AIR PRESSURE NOR DID ANY WARNING LIGHTS TURN ON TO INDICATE ANY TIRE TROUBLE. LUCKILY NO OTHER VEHICLES ON THE HIGHWAY WERE HIT BY THE LARGE TIRE TREAD WHICH FLEW FROM THE CAR AND INTO ONCOMING HIGHWAY TRAFFIC.