2014 Buick Enclave Steering Problems

For the past month, I had been unable to start the vehicle unless I would turn the key without fully starting the vehicle and having to shift to each gear until I would be able to start it. It would start in any gear, but mostly in neutral. Now, on September 25, 2024, I stopped at a shopping center and I was unable to turn the vehicle on at all and it is now stuck in that parking lot. I had not been able to report it because Hurricane Helene hit (September 26, 2024) and we just got power, but phone lines and internet are not stable and cut off in the middle of calls and we have issues uploading documents. I called GM about the issue yesterday and they said because my VIN is not on the recall list that I have to pay for my car to be towed ($89 hook up fee plus $8 per mile) and I have to pay for any repairs. The airbag needs to be replaced as well because it has not been replaced due to the dealership saying they had not received the part and the appointment would be cancelled, so I quit making an appointment to have the driver's side air bag replaced.

NHTSA ID

11617856

Incident

Aug 30, 2024

The Buick did a hard turn to the left, without any action of the driver, and went into an uncontrollable counterclockwise spin and hit the concrete divider. Prior to the accident the Buick was traveling in the right south bound lane of US 75 with the traffic flow. There was a light rain and no one was changing lanes or speeding. No other vehicle skidded or went out of control. The cause of the accident was not the weather or driver error. Possible causes for the accident are: faulty steering system, faulty antiskid system, or a computer glitch. The dealer would not talk to us. The Buick has not been inspected. No one will inspect it.

NHTSA ID

11424780

Incident

Jun 27, 2021

TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO ACTION BUICK GMC (211 ROSS CLARK CIR, DOTHAN, AL 36303, (866) 926-2457) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.*LN CONSUMER STATED HE HAD ELECTRICAL ISSUES.*JB

NHTSA ID

11396411

Incident

Mar 20, 2020

Mileage

80,000 mi

STEERING STIFFNESS & TIGHTNESS AT LOW SPEED OR HIGH SPEED. STEERING WHEEL TIGHTEN'S UP TO THE POINT WHERE IT'S ALMOST IMPOSSIBLE TO TURN THE WHEEL. EXTREMELY DANGEROUS WHEN DRIVING 50-60 MPH ON THE EXPRESSWAY. JUST PURCHASED THE VEHICLE DEC 19TH 2020. I NOTICED THE PROBLEM WITHIN THE FIRST 2 DAYS CAR DEALER WAS CONTACTED DEC 21ST 2020 IN REGARDS TO THE PROBLEM. CAR WAS DIAGNOSED AT THE DEALER & RETURNED TO ME WITHOUT ANY FINDINGS OF THE ISSUE. STILL THERE IS STIFFNESS THAT COMES & GOES. I'M EXTREMELY CONCERNED ABOUT MY SAFETY AND OR OTHERS. THIS IS A SIGNIFICANT PROBLEM THAT NEEDS ATTENTION ASAP. PLEASE RECALL SOME COULD OR MYSELF COULD BE INJURED OR KILLED. BRAKES MAKE A CRUNCHY CLICKING NOISE & THE DEALER STATED THAT THEY COULDN'T DUPLICATE THE SOUND.

NHTSA ID

11386543

Incident

Dec 21, 2020

Mileage

55,000 mi

TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT STATED THAT THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE STEERING RACK AND POWER STEERING PUMP WERE REPLACED HOWEVER, THE FAILURE RECURRED. KOLAR CHEVROLET BUICK GMC CADILLAC (4770 W. ARROWHEAD RD, HERMANTOWN, MN 55811, (218)727-7481) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED BY WARRANTY OR RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. CONSUMER STATES THAT THE POWER ASSISTED STEERING FAILED WHEN TRYING TO MAKE A RIGHT TURN. CONSUMER STATES THAT THEY SEPARATED THEIR SHOULDER WHILE TRYING TO STEER OUT OF A PARKING SPACE. AFTER SECOND FAILURE VEHICLE HAD ANOTHER RACK AND POWER STEERING PUMP INSTALLED. *DL

NHTSA ID

11329725

Incident

Jun 19, 2020

Mileage

120,000 mi

STEERING STIFFENED UP TO POINT I WAS UNABLE TO CRANK WHEEL IN PARKING LOT TRAVELING 5MPH. WHILE ON FREEWAY ENTER RAMP, COULD FEEL TENSION PULL THEN RELEASE ON THE CURVE AT 40 MPH. GM DEALER CHARGING 1600 TO REPLACE POWER STEERING PUMP... ONLY 45,000 MILES ,,,

NHTSA ID

11171550

Incident

Jan 19, 2019

Mileage

45,000 mi

HARD TO STEER, TURN LEFT OR RIGHT. HEARING A CLENCHING SOUND WHEN TURNING.

NHTSA ID

11151450

Incident

Sep 1, 2018

Mileage

78,000 mi

BUICK WAS IN MOTION AND STEERING LOCKED UP AND ALLMOST HIT ANOTHER CAR. HAPPENED AGAN ON WAY HOME. DEALER FOUND LEAKING STEARING GEAR HAD TO REPLCE RACK ASSY 1941.50 COSTWHICH I HAD DONE FOR SAFTEY. MILAGE AT 45517 MANY OTHER BUICKS SAME PROBLEM OF WHICH GM PAID FOR REPAIR. MY COMPLAINT WAS DENIED AND CLOSED UNSATISFIED, HUNDRES OF COMPLAINTS ON THIS MATTER AND GM NO RECALL.

NHTSA ID

11118088

Incident

Jun 18, 2018

I CANNOT TURN MY STEERING WHEEL WHEN GOING AT SLOW MPH. WHEN TRYING TO PULL INTO PARKING SPACES, DRIVEWAYS, SHARP TURNS OR BASICALLY DOING ANYTHING HAD REQUIRES ME TO DRIVE SLOWLY AND TURN, MY STEERING WHEEL WILL NOT TURN. IT'S EXTREMELY HARD.

NHTSA ID

11090413

Incident

Mar 20, 2018

Mileage

57,000 mi

I BOUGHT MY 2014 BUICK ENCLAVE AT THE END OF MAY AND HAD IT IN THE SHOP AT THE BEGINNING OF DECEMBER, AFTER PUTTING 3000 MILES ON IT, FOR POWER STEERING ISSUES, (NOISE AND VIBRATION) AND IT TURNS OUT THE NEEDED TO REPLACE THE PUMP BUT WERE NOT COMFORTABLE WITH THE DESIGN, WHILE THEY WERE LOOKING AT IT THEY SAID THEY NEEDED TO ALSO REPLACE A BALL JOINT. THEN IN MID JAN. THE NOISE STARTED AGAIN, I HAD IT CHECKED AND THEY SAID IT WAS FROM THE COLD, WELL THAT BECAME UNTRUE AS IT BECAME WORSE IN THE NEXT FEW WEEKS (NOISE AND VIBRATION AS I WAS TURNING) AND I BROUGHT IT IN AGAIN 3-7-2018 AND SURE ENOUGH THE SAME PROBLEM IS THERE!! SO THE MECHANIC HAS TO FIGURE OUT A DIFFERENT SOLUTION BY CALLING THE BUICK DEALER. I AM EXTREMELY DISAPPOINTED WITH THIS AS THIS IS MY FIRST "NEW" VEHICLE I BOUGHT, VERY UNHAPPY!! BUICK NEEDS TO RECALL AND FIND A FIX FOR ALL THESE PROBLEMS!

NHTSA ID

11076877

Incident

Jan 18, 2018

MY WIFE WENT TO LOCAL STORE AND PARKED THE CAR. WHEN BACKING OUT OF PARKING SPOT, SHE WAS UNABLE TO TURN STEERING WHEEL !!!!. IT HAPPENED ON 12JAN2017 WITH ONLY 18,824 TOTAL MILES. CAR HAD TO BE LOADED AND HAULED TO LOCAL DEALER DUE TO STEERING FAILURE. AND THE CAUSE WAS, I QUOTE OR COPY FROM DEALER WORK ORDER INSPECTED AND FOUND BELT HANGING LOOSE ON ENGINE. FOUND IDLER PULLEY BOLT BROKEN AND PULLEY LAYING LOOSE EXTRACTED BROKEN BOLT FROM BLOCK. TAPPED THREADS TO ENSURE NONE DAMAGE {END OF COPY} WHAT HAPPENS HERE IN AZ DRIVING IN THE MT'S AROUND CURVES?? WOULD THEY SAY OH HE'S OLD LOST CONTROL AND WENT OVER THE EDGE AND THE CRASH BROKE THE BOLT. OR LOOKING AT CELL PHONE CROSSED OVER CENTER LINE HITTING A SEMI HEAD ON. THE CRASH BROKE THE BOLT. AND NEVER FIND OUT THEY HAVE BAD BOLTS IN THE STEERING SYSTEM. I TOLD SEVERAL SHOP SUPERVISORS BUT THEY JUST SHOOK THERE HEAD. ARE THE BOLTS NOT HARDEN CORRECTLY? WAS TO MUCH TORQUE USED FOR BOLT SIZE WHEN INSTALLING?? ARE THE BOLTS TO SMALL OF A SIZE FOR THE JOB?? THE BOLT ONLY HAD TO HOLD THE BELT PULLEY TIGHT ON THE SERPENTINE BELT. SO THAT YOU CAN STEER, RUN THE GENERATOR AND OTHER THINGS. T. BUT IT SNAPPED WHILE PARKED OR CAR WAS STARTED. I AM SCARED WHILE I AM DRIVING THE CAR. WHEN CAN IT HAPPEN AGAIN? CAR WAS IN WARRANTY AND FIXED AT NO CHARGE.

NHTSA ID

11064302

Incident

Jan 12, 2017

Mileage

18,824 mi