2005 Buick Lacrosse Steering Problems

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STEERING WHEEL BECAME DIFFICULT TO STEER. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO SMART CHEVROLET CADILLAC BUICK GMC (3 SMART DR, WHITE HALL, AR 71602, (870) 543-2200) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE STEERING COLUMN HAD DETACHED FROM THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF DRIVING THE VEHICLE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 09E005000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.

NHTSA ID

11395565

Incident

Jul 15, 2020

Mileage

24,000 mi

WHILE DRIVING THE CAR DOWN THE ROAD IT WILL "RANDOMLY" SHUT OFF. GIVING NO INDICATION OTHER THEN DIMMING LIGHTS. NEITHER THE DEALERSHIP OR THE GARAGE I WENT TO CAN EXPLAIN IT. THE POWER STEERING DOESNT WORK AND HAS ALMOST CAUSED ME TO CRASH ON THE HIGHWAY AND TOWN ROADS.

NHTSA ID

11206927

Incident

May 6, 2019

Mileage

150,733 mi

MY STEERING SEEMS TO BE LOOSE WAY TO MUCH PLAY I'VE TIGHTENED A BOLT ON BOTTOM OF STEERING ARM THING TWICE STILL IS COMING LOOSE DIFFICULT TO STEER ALSO SEEMS TO BE MISSING RUBBER OR DEFECTIVE PRICES .WILL CRASH CAN'T CONTROL CAR .STABILITY CONTROL ISSUES OVER AND OVER ALSO TC. AND AIR BAGS ARE FAULTY.IN MOTION MAJOR STEERING PROB.

NHTSA ID

11085091

Incident

Mar 23, 2018

Mileage

16,000 mi

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE BACKING OUT OF THE DRIVEWAY AND TURNING THE STEERING WHEEL, THERE WAS AN ABNORMAL NOISE THAT CAME FROM THE STEERING COLUMN WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE KNUCKLE AT THE BOTTOM OF THE STEERING COLUMN WAS NOT EQUIPPED WITH A GREASE FITTING AND WAS THE CAUSE OF THE ABNORMAL NOISE. THE ENTIRE STEERING COLUMN WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ID

10788838

Incident

Jul 15, 2013

Mileage

50,000 mi

SWAY BAR CRACKED BOTH ENDS. THIS REPAIR SHOP CLAIMS THEY REPLACE 2-3 SWAY BARS ON GM VEHICLES PER MONTH.

NHTSA ID

10782199

Incident

Oct 14, 2015

Mileage

89,000 mi

THE POWER STEERING WAS VERY TIGHT AND REQUIRED A LOT OF EFFORT TO TURN THE WHEEL. THE MECHANIC SAID THE CAR NEEDS A NEW RACK AND PINION, HOSE AND ALIGNMENT. VERY COSTLY. ...UPDATED 11/04/15 *BF

NHTSA ID

10762619

Incident

Aug 17, 2015

Mileage

118,500 mi

TL* THE CONTACT OWNED A 2005 BUICK LACROSSE. ON AUGUST 24, 2014, WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING AND BRAKES FAILED. AS A RESULT, THE VEHICLE CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED BACK, KNEE, AND NECK PAIN THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A WRECKAGE YARD BY A PRIVATE TOW COMPANY. THE CONTACT RECEIVED A RECALL NOTIFICATION AFTER THE CRASH OCCURRED FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10716573

Incident

Aug 24, 2014

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE MAKING A RIGHT TURN AT LOW SPEEDS, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

NHTSA ID

10676700

Incident

Jan 18, 2015

Mileage

26,000 mi

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING A VARIOUS SPEEDS, THE POWER STEERING SENSOR LIGHT ILLUMINATED AS THE POWER STEERING MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING WAS FAULTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

NHTSA ID

10643661

Incident

Sep 2, 2014

Mileage

70,000 mi

I WAS ON MY WAY BACK HOME WHICH IS ROCHESTER, NY. I WAS COMING FROM PORSMOUTH, VA. FROM BURYING MY MOTHER WHICH SHE PASS ON JUNE 3, 2014. I HAD A CAR ACCIDENT ON JUNE 22, 2014. A CAR WAS COMING OVER INTO MY LANE FROM THE LEFT LANE CUT ME SHORT, I TRIED NOT TO HIT THE CAR TURN MY CAR TO THE RIGHT BUT THE CAR HIT MY CAR AND MADE MY CAR GO OUT OF CONTROL WENT TO THE LEFT AND HIT THE CENTER CONCRETE BARRIER WITH THE LEFT FRONT PORTION OF MY CAR, THEN I VEERED ACROSS BOTH LANES AND STRUCK THE EAST ROCK EMBANKMENT BEFORE MY CAR COMING TO REST IN THE LEFT LANE OF TRAVEL FACING NORTH. THE CRASH OCCURRED NORTHBOUND ON L-476 PA TURNPIKE AT 0850 HOURS. MY DAUGHTER AND I WAS HURT IN THAT CRASH. WE WENT TO THE HOSPITAL WE HAD TO DO THERAPY AND AS OF SEPTEMBER 25 2014 I AM STILL GOING TO THERAPY. THE CAR THAT I WAS IN THE CRASH WITH WAS MY BUICK LACROSSE 2005. THE CAR KEY JUMP OUT OF THE IGNITION ON TOP OF THE DASHBOARD AND THE KEY WAS BENT INTO THE SHAPE OF A HORSE SHOE AND MY CAR WAS TOTAL IN THAT CRASH. *TR

NHTSA ID

10638984

Incident

Jun 22, 2014

Mileage

97,978 mi

I BROUGHT MY CAR TO MY MECHANIC FOR REGULAR INSPECTION. I HAVE A STRANGE NOISE IN THE STEERING BASE WHEN I TURN THE WHEEL OR APPLY THE BRAKES. HE TOLD ME IT WAS IN THE STEERING COLUMN AND MY AIRBAG LIGHT COMES ON AND WILL NOT GO OFF. I FOUND THAT THERE WAS A RECALL FOR THE BRAKE PEDAL PUSHROD RETAINER AND I WENT TO THE BUICK DEALERSHIP AND THEY TOLD ME THERE WAS NO PROBLEM,YET I HAVE A VEHICLE HISTORY SUMMARY FOR IT. HOW CAN I GET IT FIXED IF THEY DENY IT? *TR

NHTSA ID

10633617

Incident

Sep 6, 2013

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL AND FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE CONTACT ALSO STATED THAT THE VEHICLE VEERED TO THE RIGHT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED, BUT THE REPAIRS WERE UNKNOWN AND THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ID

10630058

Incident

Sep 1, 2012

PULLED INTO PARKING LOT AND LOST POWER STEERING. LOTS OF CLUNKING AND GRINDING JUST PRIOR. MECHANIC SAYS POWER STEERING HOSES, RACK AND PINION AND TIE RODS. YET ANOTHER PROBLEM WITH THIS VEHICLE. GM WAS AWARE ENOUGH OF THE PROBLEM THAT THEY PUT A SUPERVISOR ON THE LINE BUT SAID THAT IT IS OUT OF WARRANTY NOW, SO IT'S NOT THEIR PROBLEM. GOING TO TRY TO WORK WITH LOCAL GUYS TO GET OUT OF IT. NOT SINKING ANOTHER PENNY INTO THIS CAR. IF THIS HAD HAPPENED ON THE HIGHWAY, I'D BE DEAD. *TR

NHTSA ID

10628850

Incident

Aug 26, 2014

Mileage

64,000 mi

BROKEN STABILIZER BAR, SWAY BAR LINKS AND BUSHINGS WERE REPLACED.SEVERAL DAYS LATER THERE WAS LEAKAGE UNDER THE DRIVERS SIDE OF CAR. AFTER CHECKING FLUIDS ALL SEEMED IN ORDER. BUT LEAKAGE CONTINUED UNTIL I ASSUME FLUID WAS LOW OR OUT. NOW I NOTICE A STEERING WHEEL SQUEAL WHENEVER I TURN THE STEERING WHEEL, REGARDLESS OF LOW OR HIGH SPEED. I UNDERSTAND POWER STEERING IS STILL A PROBLEM. WHEN WILL THERE BE A RECALL? *TR

NHTSA ID

10626751

Incident

Aug 14, 2014

Mileage

80,810 mi

A CREAKING SOUND WAS NOTICED USUALLY WHEN TURNING THE STEERING WHEEL OR IN A CONSTANT STATE TURN MOSTLY AT SPEEDS BELOW 40 MPH. CAR WAS TAKEN TO A GM (BUICK ) DEALER GARAGE AND IT WAS DIAGNOSED AS THE RACK AND PINION. DEALER RECOMMENDED REPLACING THE RACK AND PINION, TIE RODS, POWER STEERING PUMP AND HOSE AND ALSO RECOMMENDED REPLACING THE STRUTS. I TOOK THE CAR TO A GARAGE THAT DOES MD STATE INSPECTIONS TO HAVE THE CAR INSPECTED AND THEY QUICKLY FOUND THE ISSUE....THE FRONT STABILIZER BAR WAS FATIGUE CRACKED COMPLETELY THROUGH AT THE ATTACH POINT ON ONE END AND ONLY THE BOLT WAS HOLDING IT TOGETHER. THE STABILIZER BAR WAS REPLACED AND THE NOISE WENT AWAY. IF I HAD TAKEN THE GM DEALER'S ADVICE I WOULD HAVE SPENT AT LEAST $1,850 AND STILL HAD THE PROBLEM. THE MECH. AT THE INSPECTION STATION SAYS THAT THIS IS A CHRONIC PROBLEM WITH CERTAIN GM MAKES/MODELS. *TR

NHTSA ID

10549674

Incident

Oct 1, 2013

Mileage

84,700 mi

THIS IS THE FIFTH (5TH) TIME THE RACK AND PINION HAS GONE OUT ON THIS VEHICLE IN THE PAST THREE MONTHS - MAY 2013 THROUGH JULY 2013. THIS DOES NOT MAKE ANY SENSE - THE VEHICLE WAS REPAIRED WITH "GENUINE GM PARTS" AND STILL CONTINUES TO GO OUT IN ABOUT A WEEK AFTER INSTALL. WHEN IS SOMEONE GOING TO ADDRESS THIS ISSUE? I SEND COMPLAINT AFTER COMPLAINT TO YOU AND TO THE BUICK PEOPLE AND NOTHING IS BEING DONE. WHAT GOOD DOES IT DO TO KEEP SENDING COMPLAINTS TO YOUR AGENCY? WHAT GOOD DOES IT DO TO SEND COMPLAINTS TO BUICK AND GENERAL MOTORS - NOTHING IS GOING TO HAPPEN, NOTHING IS GOING TO BE FIXED. BAH!!!!!!! I WILL DEFINITELY NEVER PURCHASE ANOTHER AMERICAN VEHICLE AGAIN! NOTHING BUT THE RUNAROUND. IF MY NAME WAS SHAQUILLE O'NEAL THEY WOULD BE SENDING ME A BRAND NEW VEHICLE TO SHUT ME UP. *TR

NHTSA ID

10526105

Incident

Jul 14, 2013

Mileage

72,500 mi

CAR WAS REPAIRED THURSDAY, JUNE 27, 2013, PICKED UP ON THURSDAY, JUNE 27, 2013, RACK AND PINION WENT OUT FRIDAY NIGHT, JUNE 28, 2013 FOR THE FOURTH () TIME IN LESS THAN TWO MONTHS. SOMETHING NEEDS TO BE DONE ABOUT THIS DEFECT. THERE WAS NO WARNING, STEERING GOT TIGHT, PULLED OVER AND CHECKED THE FLUID, WAS EMPTY, PUT SOME MORE IN AND IT POURED OUT THE BOTTOM ON THE DRIVER'S SIDE. JUST LIKE THE OTHER THREE TIMES. *TR

NHTSA ID

10522539

Incident

Jun 28, 2013

Mileage

72,500 mi

MY SON WAS DRIVING AND THE RACK AND PINION WENT OUT AGAIN. THIS IS THE THIRD TIME IN TWO MONTHS. SOMETHING NEEDS TO BE DONE ABOUT THIS VEHICLE BEFORE SOMETHING SERIOUS HAPPENS LIKE LOST OF LIFE. *TR

NHTSA ID

10521362

Incident

Jun 23, 2013

Mileage

69,500 mi

SON WAS DRIVING TO PICK UP HIS MOTHER FROM WORK. STEERING BECAME HARD TO TURN (2ND TIME IN ONE MONTH). VEHICLE WAS REPAIRED FOR RACK AND PINION PROBLEMS NOT ONE MONTH AGO. PROBLEM HAS RECURRED. GM IS AWARE THAT THERE IS A PROBLEM WITH THIS PLATFORM (SHARED WITH BUICK LUCERNE) AND CHOOSES NOT TO FIX OR ADDRESS THE PROBLEM UNTIL THERE IS LOSS OF LIFE. THE NHTSA IS AWARE THAT THERE IS A PROBLEM ALSO. *TR

NHTSA ID

10514045

Incident

May 28, 2013

Mileage

67,800 mi

MY WIFE AND SON HAVE COMPLAINED FOR LAST COUPLE OF MONTHS THAT THE POWER STEERING IS BECOMING MORE AND MORE DIFFICULT TO TURN, MAKES FUNNY NOISES, BUMPING/THUMPING SOUND, WHEN TURNING, A LOW SOUNDING SCREECHING NO POWER STEERING FLUID. MY SON WAS DRIVING TO FOOTBALL PRACTICE THE POWER STEERING WENT OUT ON WHILE TURNING A CORNER, IMPOSSIBLE TO TURN. A CLASSMATE WITH HIM, AND TOGETHER THEY HAD TO TURN THE CAR (ALMOST WRECKING THE VEHICLE). I WENT TO GET THE CAR AND CHECKED THE FLUID LEVEL, THERE WAS NONE IN THE PUMP. I PUT SOME IN AND CHECKED UNDER THE CAR. POWER STEERING FLUID WAS POURING OUT UNDER THE DRIVER'S SIDE. AFTER FILLING IT AGAIN, THEY POWER STEERING WORKED FOR ONLY A MOMENT OR SO, SCREECHING AT THE SAME TIME AND SHORTLY THEREAFTER, IT NO LONGER WORKED. I THOUGHT IT WAS A BUSTED POWER STEERING HOSE. MY WIFE TOOK IT TO THE SHOP, THEY PUT IT UPON THE RACK AND WE WERE TOLD IT WAS THE RACK AND PINION THAT WENT OUT. THAT IT WOULD COST AROUND $700 TO REPAIR IT. THE CAR IS IN THE SHOP FOR REPAIRS AS I AM TYPING THIS - MILEAGE IS AROUND 67,500 - PROBLEM INITIALLY BEGAN (PER MY WIFE AND SON) A COUPLE OF MONTHS OR SO AGO. I DO NOT DRIVE THAT VEHICLE, OTHERWISE I PROBABLY WOULD HAVE NOTICED THE PROBLEM MUCH SOONER. THERE ARE SEVERAL BUICK VEHICLES BUILT ON THE SAME TYPE OF PLATFORM AS OUR 2005 BUICK LACROSSE THAT HAVE RECALLS. WHY IS THERE NOT A RECALL ON THIS VEHICLE SINCE THE PROBLEMS APPEARS TO BE ACROSS THE BOARD? ALMOST ALL THE COMPLAINTS I RESEARCHED ABOUT THIS PROBLEM WITH BUICK LACROSSE IS A REPEAT OF WHAT OTHERS HAVE COMPLAINED ABOUT. BUICK (GENERAL MOTORS) SHOULD ASSUME ALL RESPONSIBILITY FOR THIS DEFECT - YES I SAID DEFECT." IT IS MORE COST EFFECTIVE TO IGNORE THE PROBLEM AND WAIT UNTIL THEY ARE FORCED TO ADDRESS IT. MY BOY ALMOST HAD WRECK BEHIND IT AND GENERAL MOTORS/BUICK WON'T FIX IT UNTIL SOMEONE GETS SERIOUSLY INJURED OR KILLED. ENOUGH SAID. *TR

NHTSA ID

10510361

Incident

Apr 30, 2013

Mileage

67,549 mi

MY LOCAL BUICK DEALER REPLACED THE STEERING RACK ON MY 2005 BUICK LACROSSE CXL ON WEDNESDAY, OCTOBER 17, 2012. THE SYMPTOMS INCLUDED A LOUD WHINE WHEN ACCELERATING AFTER A LEFT TURN. A SEAL IN THE STEERING RACK LEAKED, AND THE POWER STEERING FLUID LEAKED INTO THE BOOT, BUT NOT ON TO THE GROUND. GM REFUSES TO PAY FOR THIS PROBLEM, AND I FEEL THAT IT IS A POTENTIAL SAFETY ISSUE. I BELIEVE THAT THIS STEERING RACK MAY BE COMMON TO BUICK REGAL, PONTIAC GRAND PRIX, AND CHEVROLET IMPALA. I AM THE ORIGINAL OWNER OF THIS CAR. *TR

NHTSA ID

10482645

Incident

Oct 17, 2012

Mileage

44,451 mi

MY COMPLAINT IS A DUPLICATE OF ALL THE OTHER STEERING COMPLAINS. IT HAS A CRUNCHING-GRINDING SOUND AND IT IS GETTING WORSE. IT STARTED AT ABOUT 41,000 MILES. I SEE THAT IT STARTED MUCH EARLIER WITH MANY OTHER LACROSSE'S. WHAT IS WRONG WITH YOU GM??? WHY IS THERE NOT A RECALL ON THIS. I JUST PURCHASED THIS VEHICLE FROM A REPUTABLE DEALER AND OF COURSE IT STARTED JUST THREE MONTHS AFTER. I EVEN PURCHASED THE EXTENDED WARRANTY WHICH OF COURSE DOES NOT COVER THIS. I CANNOT AFFORD TO FIX THIS. I HAVE NEVER OWNED A GM BEFORE AND THOUGHT THAT THIS COULD BE MY LUCKY CAR. WRONG. *TR

NHTSA ID

10481009

Incident

Sep 3, 2012

Mileage

41,000 mi

THE STEERING IS BECOMING VERY STIFF. CHECKED POWER STEERING FLUID AND IT'S OK. IS THERE A HISTORY OF THIS? HAVE NOT GOTTEN ANY RECALL NOTICE OR SERVICE BULLETINS. STEERING COLUMN SEEMS TO BE TOO LOOSE AND RATTLES. *TT

NHTSA ID

10445884

Incident

Jan 1, 2011

Mileage

48,000 mi

DATE OF REPAIR 02/16/2011 MILEAGES: 039610 REPLACED LEFT AND RIGHT OUTER TIE RODS, DISCOVERED WORN WHEN THEY BALANCED BOTH SIDES. THERE WAS ALWAYS A CLUCKING NOISE IN THE STEERING WHEN I TOOK IT IN FOR REPAIR. AFTER THE REPAIR IT STILL RETAIN THE CLUCKING NOISE AND SO DECIDED TO GO ON LINE AND MUCH TO MY SURPRISE THERE WERE MANY COMPLAINTS ABOUT THIS CLUCKING NOISE IN THE STEERING COLUMN. WHAT I WANT TO KNOW IS THERE SOMETHING BEING DONE ABOUT THIS DEFECTIVE AND IS IT LIFE THREADING. WILL THE GOVERNMENT FORCE A RECALL TO FIX THE PROBLEM. THANK YOU *TR

NHTSA ID

10439705

Incident

Feb 16, 2011

ON OR ABOUT MAY 8, 2011 AT APPROXIMATELY 3 PM MY SON AND HIS FRIEND WERE DRIVING IN THE BUICK. MY SON TRIED TO TURN THE CAR AT AN INTERSECTION AND THE POWER STEERING WAS GONE. BETWEEN THE TWO OF THEM THEY WERE ABLE TO GET THE CAR TURNED. THEY DROVE THE CAR TO MY HOUSE A FEW BLOCKS AWAY. I WENT OUT AND SAW A LARGE PUDDLE OF FLUID UNDERNEATH THE CAR. I DISCOVERED THAT IT WAS POWER STEERING FLUID. I DID HAVE THIS CAR TOWED TO MY MECHANIC. MY MECHANIC INFORMED ME THAT THE HOUSE FITTING ON THE POWER STEERING FAILED. HE STATED THIS IS A RE-ENGINEERED GM PART ONLY AVAILABLE VIA GM. HE STATED THAT THE RE-ENGINEERED DESIGN DID NOT ALLOW FOR A REPLACEMENT OF THE HOSE SINCE THE PUMP WOULD ALSO NEED TO BE REPLACED ACCORDING TO GM. HE QUOTED ME $650 PARTS AND LABOR. I DID CALL GM ON OR ABOUT MAY 10 2011 AND SPOKE WITH BRIONNA. SHE ASKED ME TO HAVE THE CAR TAKEN TO A GM DEALER AT MY EXPENSE AND I WOULD HAVE TO PAY A DIAGNOSTIC FEE. I DID PAY TO HAVE THIS CAR TOWED A 2ND TIME TO COMMUNITY MOTORS. SHE STATED THEY WOULD COMMUNICATE TO SEE IF THERE WAS ANY ASSISTANCE THEY COULD OFFER. I SPOKE WITH DENNIS FROM COMMUNITY ON MAY 11 2011 AND I WAS TOLD THERE WAS A P/S STEERING FAILURE AND THE HOSE AND PUMP WOULD NEED REPLACED. "AROUND $900." WAS WHAT I WAS QUOTED. I AGAIN SPOKE WITH BRIONNA ON MAY 11 AND SHE TOLD ME THAT SHE WOULD HAVE A DISTRICT REP IN CONTACT WITH ME ONCE HE COMPLETED HIS INVESTIGATION. I SPOKE WITH LARRY ON MAY 11 WHO ASKED SOME QUESTIONS AND TOLD ME THAT HE WOULD BE IN CONTACT WITH ME. THE ENTIRE TIME THE CAR SAT AT THE GM DEALER I RECEIVED 2 CALLS A DAY ASKING ME TO AUTHORIZE THE REPAIR. I STATED THAT GM WAS INVESTIGATING THIS ISSUE AND THEY SHOULD BE IN CONTACT WITH THEM. DENNIS SAID NO ONE FROM GM HAS TOLD US THEY WILL FIX THE CAR. AS SUCH ON 5/12/2011 I DID GO PICK THIS CAR UP. PLEASE NOTE I WAS ABLE TO DRIVE THIS CAR AWAY. THE FAILURE IS NOT A COMPLETED FAILURE.

NHTSA ID

10401861

Incident

May 9, 2011

Mileage

94,496 mi