Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2008 Buick Lacrosse submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 20 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED OR WHILE DRIVING, THE DRIVER'S DOOR FAILED TO LOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE'S DOORS WERE NOT LOCKING CORRECTLY. THE CONTACT WOULD HAVE TO MANUALLY LOCK THE DOORS AND THEN ACTIVATE THE LOCKS WITH THE KEY IN ORDER TO SECURE THE DOOR LOCKS. THE DEALER DIAGNOSED THAT THE FAILURE WAS COMMON AND THE ACTUATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE FAULTY DOOR LOCKS AND REMOTE KEY MALFUNCTION. *SMD THE CONSUMER STATED THREE OUT OF THE FOUR DOORS, DID NOT OPEN OR CLOSE WHEN USING THE REMOTE OR THE KEY. *JB UPDATED 02/01/16.8JB
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE PTS WARNING INDICATOR ILLUMINATED AND THE SEATS OVERHEATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE SEAT SENSOR AND THE PTS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE PTS MODULE WAS REPLACED ON TWO OTHER OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THE FRONT DRIVER SIDE LOCK FAILED TO LOCK AND UNLOCK INTERMITTENTLY. THE CONTACT ALSO MENTIONED WHEN ACTIVATING THE KEY FOB TO CHECK IF THE DOOR WAS LOCKED, THE REAR DOOR ALARM SOUNDED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER DOOR LOCK ACTUATOR AND THE DOOR HANDLE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER SHORTLY AFTER THE REPAIR, THE PASSENGER AND BOTH REAR DOOR LOCKS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,078.
THE CAR'S AIR BAG LIGHT BY THE SPEEDOMETER HAS BEEN ILLUMINATING INTERMITTENTLY AT VARIOUS SPEEDS WHETHER THERE IS A PASSENGER IN THE PASSENGER SEAT OR NOT. THE PASSENGER SEAT AIR BAG ON/OFF LIGHT NEAR GLOVE COMPARTMENT TURNS TO OFF WHEN THE SPEEDOMETER AIR BAG LIGHT ILLUMINATES. IN JUNE, I TOOK THE CAR INTO AN INDEPENDENT MECHANIC TO GET THE PROBLEM FIXED. UNFORTUNATELY, THE COMPUTER DOESN'T STORE A CODE FOR THIS PROBLEM. THE MECHANIC TRIED TO IMPROVE THE CONNECTION TO THE PASSENGER SEAT AND "RELEARNED" THE COMPUTER; HOWEVER, THE PROBLEM STILL OCCURS. MECHANIC SAID IT "MIGHT" BE A $1,000 FIX WHICH INVOLVES PART OF THE PASSENGER SEAT CUSHION ITSELF! IT COST ME $100 TO FIND OUT THIS MUCH AND ATTEMPT A CORRECTION, BUT $1,000 IS RIDICULOUS; ESPECIALLY FOR A "MAYBE" FIX. I SEE OTHERS ARE HAVING THIS PROBLEM, TOO. I'VE ALREADY HAD THE IGNITION SWITCH KEY FIX AT THE DEALERSHIP. I ALSO ALREADY HAD THE PROBLEM WITH THE HEADLIGHTS TURNING OFF AS WE WERE DRIVING DOWN THE ROAD; OUR INDEPENDENT MECHANIC FIXED THAT AND I'M STILL WAITING FOR THE GM REIMBURSEMENT ON THAT. HOPING WE CAN GET GM TO FIX THIS AIR BAG PROBLEM BEFORE IT CAUSES INJURIES.
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE KEY FOB FAILED TO OPERATE THE DOOR LOCKS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT ALL DOOR LOCKS AND THE KEYLESS ENTRY MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE REAR PASSENGER AUTOMATIC DOOR LOCK FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
VEHICLE WAS STOPPED FOR TRAFFIC AND REAR ENDED BY ANOTHER VEHICLE TRAVELING APPROXIMATELY 30 TO 35 MPH. DRIVER AND PASSENGER SEATS WERE OCCUPIED AND FAILED. FRONT OF BOTH SEAT CUSHIONS WAS RAISED AND SEAT BACKS CONTACTED REAR SEAT. POWER SEAT MECHANISMS WERE INOPERATIVE AFTER INCIDENT AND SEATS COULD NOT BE MOVED. LUCKY NO ONE WAS IN REAR SEAT AS KNEE/LEG INJURIES MAY HAVE OCCURRED. PICTURES OF SEATS AVAILABLE IF REQUESTED. DRIVER AND PASSENGER WERE UNINJURED. *TR
DOOR LOCKS WILL NOT OPERATE WITH FOB REMOTE PASSENGER REAR DOOR WILL NOT LOCK/ UNLOCK AT ALL , OTHER DOORS MAY OR MAY NOT LOCK/UNLOCK WHEN PUT IN DRIVE OR PARK. FOB WILL SOUND HORN FLASH LIGHTS. *JS
THE PASSENGER POWER DOOR LOCK FAILS TO UN-LOCK OR LOCK WHEN ACCESSED WITH THE KEY FOB. THE MALFUNCTION RECURRED SPORADICALLY. WHEN PUTTING VEHICLE INTO DRIVE (OR WHEN VEHICLE IS TURNED OFF) THE DOOR DOESN'T LOCK OR UNLOCK ON THE PASSENGER SIDE. OTHER DOOR LOCKS ARE STARTING TO HAVE SAME PROBLEM. THE MILEAGE OF VEHICLE WAS 27,000 AND DOOR LOCK PROBLEMS BEGAN MARCH 17, 2014. HAVE READ OTHER REPORTS ON INTERNET WEBSITES STATING THIS IS A COMMON PROBLEM ON 2005 TO 2012 BUICK LACROSSE VEHICLES AND POSSIBLY OTHER GM VEHICLES. THIS IS A POTENTIAL SAFETY HAZARD IF DOORS FAIL TO UNLOCK IN THE EVENT OF A WRECK, ETC. *TR
PASSENGER AIR BAG OFF INDICATOR LIGHT COMES ON AT TIMES WHEN SEAT OCCUPIED. *TR
AIR BAG REGISTERED AS OFF WHEN A PERSON WAS SEATED IN THE FRONT PASSENGER SEAT. SENSOR WAS REPLACED AND AFTER 18 MONTHS THE SAME PROBLEM IS RECURRING. THE AIR BAG WILL BE ON THEN SWITCH OFF AND ON ALL WHILE A PERSON IS SITTING IN THE SEAT AND NOT DOING ANYTHING OTHER THAN SITTING. CURRENT MILEAGE FOR 2ND RECURRENCE IS 46,150. ALSO THE LOW BEAM HEADLIGHTS ARE GOING OFF FOR NO APPARENT REASON AT NIGHT WHILE DRIVING DOWN THE ROAD. HIGH BEAMS MUST BE USED WHEN THIS OCCURS. THE PASSENGER DOOR LOCK WILL NOT OPEN OR LOCK WHEN THE REMOTE IS USED OR THE DOOR LOCK BUTTON ON THE DOOR. THE HOOD WILL ALSO NOT STAY UP AS THE HYDRAULIC LIFTERS DO NOT HOLD. *TR
I HAVE HAD TWO ISSUES INVOLVING THE NEED TO REPLACE WHAT I UNDERSTAND TO BE THE PASSENGER PRESENCE AIRBAG SENSOR. THIS ITEM CONSISTS OF A COMPLETE ASSEMBLY, THE ACTUAL SEAT PASSENGER SENSOR/SCALE ASSEMBLE AND THE ASSOCIATED COMPUTER. AT ABOUT 18,500 WHILE DRIVING, THE PASSENGER AIR BAG LIGHT WOULD COME ON AND THEN GO OFF. THERE WAS A PASSENGER SETTING ON THE SEAT IN EXCESS OF 125 POUNDS WEARING A SEAT BELT. AFTER SEVERAL COMPLAINTS AND TESTS ,AT 24,008 MILES THE BUICK DEALER REPLACED AN ITEM LISTED ON THE WORK ORDER AS THE INFLATABLE RESTRAINT PASSENGER SEAT SUPPRESSION MODULE 19124100 MODULE KIT. AT ABOUT 42,600 MILES A SIMILAR PROBLEM DEVELOPED IN THAT THE AIRBAG READINESS ICON LIGHT, ON THE INSTRUMENT PANEL CAME ON, INDICATING A COMPLETE AIRBAG SYSTEM MALFUNCTION. I SOON DISCOVERED THAT POUNDING ON THE SEAT WOULD MAKE THE LIGHT GO OUT UNTIL ANOTHER MALFUNCTION OCCURRED, USUALLY WHEN THE PASSENGER GOT OUT OF THE CAR. AGAIN AFTER REPEATED COMPLAINTS AND TESTS AT 46,713 MILES THE BUICK DEALER INSTALLED AN ITEM LISTED ON THE WORK ORDER AS THE A PPS MODULE 19258127 REMANUFACTURED MODULE KIT. BY WHATEVER NAME THIS THE SECOND TIME A COMPLETE PASSENGER PRESENCE AIRBAG SENSOR ASSEMBLY HAD TO BE REPLACED IN THE PASSENGER SEAT. I CONSIDER THIS TO BE A SAFETY ISSUE. IN THE FIRST INSTANCE WHEN THE MALFUNCTION OCCURRED THERE WAS NO AIR BAD PROTECTION FOR THE PASSENGER. IN THE LATTER CASE THERE WAS A COMPLETE AIRBAG SYSTEM FAILURE. THE FIRST REPLACEMENT WAS COVERED UNDER WARRANTEE BUT THE SECOND REPLACEMENT I HAD TO PAY FOR MYSELF. INTERNET SEARCHES HAVE DISCLOSED THAT THERE ARE OTHER 2008 BUICK LACROSSE OWNERS WITH SIMILAR COMPLAINTS ABOUT THE AIRBAG MODULE FAILURE AND COST OF REPLACEMENT. IF BUICK USES PARTS SUBJECT TO REPEATED FAILURE THEIR REPLACEMENT SHOULD BE PAID FOR BY BUICK.
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE FOUR POWER DOOR LOCKS FAILED TO UNLATCH OR LATCH WHEN ACCESSED THEM WITH THE KEY FOB. THE MALFUNCTION RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH REAR DOOR LOCKS WERE REPLACED AT THE MANUFACTURER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
THE POWER DOOR LOCKS DO NOT WORK EITHER WITH DOOR SWITCHES OR THE REMOTE FAB. ONLY WAY TO LOCK OR UNLOCK DOORS IS TO MANUALLY LOCK OR UNLOCK DOORS, EXCEPT ONE DOOR WHICH WILL LOCK AND UNLOCK WITH KEY. REMOTE START DOESN'T WORK BECAUSE DOOR CAN'T BE LOCKED WITH FAB. TOOK TO DEALER AND WAS TOLD THAT 3 DOORS NEEDED TO HAVE THE ACTUATORS REPLACED. PRICED OVER $750.00. DEALER, EMERSON CHEVY-BUICK OFFERED NO ASSISTANCE. IT SEEMS TO ME THAT THERE ARE PROBLEMS WITH THE CONTROL UNIT THAT SENDS SIGNALS TO ACTUATORS, BOTH BY DOOR SWITCHES AND THE FAB. BASED ON THE COMPLAINTS FILED I AM NOT ALONE. THIS VERY EXPENSIVE PROBLEM, BUT A SEVERE SAFETY ISSUE AS DRIVER'S DOOR DOES NOT UNLOCK WHEN KEY REMOVED AFTER STOPPING.-[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THE POWER DOOR LOCKS DO NOT WORK EITHER WITH DOOR SWITCHES OR THE REMOTE FAB. ONLY WAY TO LOCK OR UNLOCK DOORS IS TO MANUALLY LOCK OR UNLOCK DOORS, EXCEPT DRIVERS DOOR WHICH WILL LOCK AND UNLOCK WITH KEY. REMOTE START DOESN'T WORK BECAUSE DOOR CAN'T BE LOCKED WITH FAB. TOOK TO DEALER AND WAS TOLD THAT ALL 4 DOORS NEEDED TO HAVE THE ACTUATORS REPLACED. PRICED OVER $1000.00. THEY OFFERED TO PAY $350.00. IT SEEMS TO ME THAT THERE ARE PROBLEMS WITH THE CONTROL UNIT THAT SENDS SIGNALS TO ACTUATORS, BOTH BY DOOR SWITCHES AND THE FAB. BASED ON THE COMPLAINTS FILED I AM NOT ALONE WITH, NOT ONLY, THIS VERY EXPENSIVE PROBLEM, BUT A SEVERE SAFETY ISSUE. *TR
WE HAVE A PROBLEM WITH OUR AUTOMATIC POWER DOOR LOCKS AND THE REMOTE START FEATURE. THEY DON'T WORK, EITHER BY KEY FOB OR THE POWER DOOR LOCK BUTTONS IN THE CAR. THE ONLY WAY WE CAN LOCK OUR DOORS IS MANUALLY. WE TOOK TO THE DEALER BELIEVING IT TO BE JUST THE DRIVERS DOOR BUT THEY TOLD US ALL OUR DOOR LOCK ACTUATORS NEEDED TO BE REPLACED, CLOSE TO $1000.00 REPAIR WITH NO GUARANTEE THAT THE ACTUATORS ARE THE TRUE PROBLEM. AFTER GOING ON THE NHTSA SITE I SEE THAT WE ARE NOT ALONE WITH THESE PROBLEM. I CAN UNDERSTAND A ACTUATOR GOING BAD, BUT NOT ALL OF THEM AT ONE TIME. I AM A FORMER DEALERSHIP GSM AND VERY AWARE OF "NORMAL WEAR AND TEAR" AND "DEFECTS". I'VE NEVER IN MY 35 YEARS IN THE BUSINESS SEEN THIS WITH DOOR LOCKS. I WAS INSULTED BY THEIR OFFER TO REPAIR THEM. *TR
TL* THE CONTACT OWNS 2008 BUICK LACROSSE. THE CONTACT STATED THAT ALL THE DOORS HAD BECOME INOPERABLE AND AS A RESULT, THE DOOR LOCKS FAILED TO UNLOCK OR LOCK. THE CONTACT MENTIONED THAT IN ONE OCCASION THE DOORS FAILED TO UNLOCK WHICH PREVENTED HER FROM EXITING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. UPDATED 10/3/12 *CN THE CONSUMER STATED THE VEHICLE WAS TAKEN TO BUICK HOUSE. THE CONSUMER'S SON REPAIRED THE VEHICLE. THE CONSUMER COULD NOT AFFORD THE COST FOR THE DEALER TO REPAIR THE LOCKS. UPDATED 10/09/2012 *JS
REMOTE, REMOTE STARTER (RKE) FOB FOR CAR STOPPED WORKING PROPERLY. REPLACED BATTERIES EVEN THOUGH DIC DID NOT SHOW BATTERIES NEEDED CHANGING. THIS MAYBE A PROBLEM ALSO. SOMETIMES IT WORKS, SOMETIMES IT DOESN'T. WORKED PERFECTLY FINE, THEN PROBLEMS STARTED. 99% OF THE TIME IT WILL NOT START THE CAR. 50% OF THE TIME IT WILL OR WILL NOT, LOCK OR UNLOCK CAR. I HAVE TRIED RESETTING AND/OR PERSONALIZING KEYS & FOB THROUGH DIC CENTER. CAR WILL SOUND HORN TO SHOW IT HAS BEEN RESET PROPERLY, BUT ISN'T. STILL DOES NOT WORK PROPERLY ALSO WHEN USING RKE, THE DOOR LOCK KNOB WILL NOT COME UP ALL THE WAY AND THE DOOR IS NOT UNLOCKED. ALSO, THE DOOR LICK KNOW WILL NOT GO DOWN ALL THE WAY IF I USE THE RKE FOB. IF I USE THE KEY TO UNLOCK THE DOOR, THE DOOR KNOB WILL COME UP ALL THE WAY AND THE DOOR WILL UNLOCK. IF I USE THE RKE FOB TO LOCK THE DOOR, THE DOOR KNOB WILL NOT GO DOWN ALL THE WAY AND THE DOOR WILL NOT BE LOCKED. I HAVE TRIED USING THE FOB AWAY FROM ALL POSSIBLE INTERFERENCE WHICH I DO NOT THINK IS THE PROBLEMS, IT STILL ONLY WORKS SOMETIMES. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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