Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
10
Latest May 21, 2012
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Apr 8, 2003
What this page shows
Our database holds 10 NHTSA owner-reported complaints for the 2002 Cadillac Eldorado. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–10 of 10
Body & structure
Filed May 21, 2012
TL* THE CONTACT OWNS A 2002 CADILLAC ELDORADO. THE CONTACT STATED THE OVERHEAD EYEGLASS COMPARTMENT DETACHED AND BLOCKED THE VIEW OF THE REAR VIEW MIRROR. THE VEHICLE WAS TAKEN THE DEALER WHO STATED THE LATCH FOR THE OVERHEAD EYE GLASS COMPARTMENT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 87,757. UPDATED 07/19/12 *BF UPDATED 07/23/12
NHTSA ID
10459074
Incident
May 17, 2012
Mileage
87,757 mi
Body & structure
Filed Apr 7, 2008
I WAS AT DON MACKEY CADILLAC SHOWING THE SERVICE ADVISER A PROBLEM UNDER THE HOOD WHEN I NOTICED THAT THE FIREWALL HAD A HOLE IN IT. IN THE PRESENCE OF THE ADVISED I POINTED OUT THE OPENING AND WHEN I TOUCHED THE FIREWALL A PIECE OF THE PL ASTIC BROKE OFF IN MY HAND. I ASKED THE SERVICE ADVISER IF THIS WAS TYPICAL AND HE STATED THAT IT WAS NOT. HE ALSO STATED THAT TO REPLACE THE PART WOULD BE PROHIBITIVELY EXPENSIVE. I FEEL THAT THIS IS A SAFETY HAZARD. THE FIREWALL IS SUPPOSED TO PROTECT THE PASSENGER COMPARTMENT IN THE EVENT OF A FIRE OR ACCIDENT. *TR
NHTSA ID
10223608
Incident
Mar 13, 2008
Mileage
38,752 mi
EngineTransmission
Filed Dec 10, 2007
TL*THE CONTACT OWNS A 2002 CADILLAC ELDORADO. WHILE DRIVING 60 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE CONTACT HEARD A CLINKING NOISE UNDERNEATH THE VEHICLE. THE DEALER STATED THAT THE VALVE SOLENOID AND TORQUE CONVERTER CAUSED THE FAILURE AND THEY MADE THE REPLACEMENT. APPROXIMATELY FOUR MONTHS LATER, WHILE DRIVING 35 MPH, THE VEHICLE EXPERIENCED DIFFICULTY SHIFTING GEARS. THE DEALER STATED THAT THE SWITCH ASSEMBLY AND LOWER VALVES CAUSED THE FAILURE AND THEY MADE THE REPLACEMENT. APPROXIMATELY ONE MONTH LATER, THE CONTACT STATED THAT THE TRANSMISSION WOULD NOT UPSHIFT. THE DEALER STATED THAT THE SPACER PLATE AND GASKET ASSEMBLY CAUSED THE FAILURE AND MADE THE REPLACEMENT. APPROXIMATELY A YEAR AND A HALF LATER, THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALER STATED THAT THE SOLENOID CAUSED THE FAILURE AND THEY REPLACED THE SOLENOID, VARIABLE PRESSURE SOLENOID, AND FILTERS. THE FAILURE MILEAGE WAS 26,215 AND CURRENT MILEAGE WAS 60,500. UPDATED 12/27/07 *TR
NHTSA ID
10211331
Incident
Oct 1, 2004
Mileage
26,215 mi
Brakes
Filed May 16, 2005
DT CONSUMER STATES WHEN THE BRAKES ARE PRESSED, IT DOESN'T STOP THE VEHICLE. IT HAPPENS WHEN THE VEHICLE IS MOVING SLOWLY. THE SERVICE DEPARTMENT SAYS THEY CAN'T FIND OUT WHAT IS WRONG WITH THE BRAKES. *TT
NHTSA ID
10121097
Incident
May 11, 2005
Driver assistance
Filed Jul 24, 2004
CAR INTO CAR DEALERSHIP FOR THE FIFTH TIME DUE TO SAME SAFETY PROBLEM--CAR, WITHOUT WARNING GOES INTO PASSING GEAR CAUSING LOSS OF CONTROL, WITH RPM'S GOING TO 6000 & SPEEDOMETER GOING TO 0-- HIGH PROBABILITY OF A CRASH. *AK
NHTSA ID
10082585
Incident
Jul 22, 2004
Mileage
51,000 mi
Electrical
Filed Jan 23, 2004
WHILE DRIVING THE CRANKSHAFT SENSOR FAILED WHICH CAUSED THE ENGINE TO TURN OFF. *PH THE DEALER REPLACED BOTH CRANK SENSORS. *NM (NAR)
NHTSA ID
10057180
Incident
Dec 29, 2003
Mileage
30,361 mi
SteeringTires & wheels
Filed Jan 16, 2004
WARRANTY AND SAFETY ISSUE * CADILLAC MARKET IMAGE.*MR (NAR) THE CONSUMER EXPERIENCED STEERING PROBLEMS CAUSED BY FAULTY VOGUE TIRES. *CB
NHTSA ID
10055324
Incident
Apr 1, 2003
Mileage
12,108 mi
Tires & wheels
Filed Oct 16, 2003
FRONT TIRES WORE OUT PREMATURELY, CAUSING THE SIDEWALL TO CRACK. DEALER RECOMMENDED TIRE REPLACEMENT. *AK
NHTSA ID
10044110
Incident
Jun 1, 2002
Airbags
Filed Oct 1, 2003
Crash reported1 injury reported
VEHICLE HIT SEVERAL OBJECTS BEFORE HITTING A TREE HEAD ON AND AIR BAGS DID NOT DEPLOY.*MR THE CONSUMERS VEHICLE HIT THE BACK OF A CONCRETE TRUCK, A DITCH AND A TREE. THE DEALER STATED THE CONSUMER DIDN'T HIT THE OBJECTS AT THE RIGHT ANGLE, WHICH CAUSED THE AIR BAGS NOT TO DEPLOY. *PH *JB
NHTSA ID
10042076
Airbags
Filed Apr 8, 2003
Crash reported
THE VEHICLE WAS INVOLVED IN A HEAD-ON ACCIDENT. UPON IMPACT THE AIR BAGS FAILED TO DEPLOY. *AK *NLM
NHTSA ID
10012401
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.