Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
16
Latest Sep 27, 2022
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Feb 13, 2007
What this page shows
Our database holds 16 NHTSA owner-reported complaints for the 2007 Cadillac Escalade Ext. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–16 of 16
Airbags
Filed Sep 27, 2022
Takata recall. The contact owns a 2007 Cadillac Escalade EXT. The contact received notification of NHTSA Campaign Number: 21V052000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that several appointments were scheduled with the dealer and the vehicle was taken to the dealer for recall repair; however, after the vehicle had remained at the dealer for a long period of time, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA ID
11486660
Incident
Sep 27, 2022
Powertrain (other)
Filed Dec 13, 2021
The contact owns a 2007 Cadillac Escalade EXT. The contact stated that on three separate occasions while driving at highway speeds, the vehicle shut off without warning. The contact stated that on each occasion, he had the vehicle towed back to his residence. The vehicle had yet to be serviced or diagnosed for the failure. The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 225,000. The VIN was not available.
NHTSA ID
11443665
Incident
Nov 13, 2021
Mileage
225,000 mi
Airbags
Filed Apr 21, 2018
RECIEVED NOTICE LAST YEAR INVOLVING TAKATA INFLATORS AND WAS DIRECTED TO CONTACT MY LOCAL VEHICLE MANUFACTURER (JOHNSON MOTORS OF AUGUSTA) FOR RECALL AND REPAIR. IT HAS BEEN OVER A YEAR WITH NO REPAIRS OR REPLACEMENT SCHEDULED OF THE RECALLED TAKATA INFLATOR.
NHTSA ID
11089207
Incident
Apr 13, 2017
Body & structureBrakesOther / unspecified
Filed Mar 2, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. WHILE OPERATING THE VEHICLE, THE SERVICE PARKING ASSIST AND SERVICE TRACTION CONTROL SENSOR INDICATORS REMAINED ILLUMINATED. IN ADDITION, THE FRONT DRIVER SIDE DOOR KNOB FRACTURED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (MCLAUGHLIN CADILLAC IN EAST MOLINE, IL) AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 140,000.
NHTSA ID
11075815
Incident
Oct 1, 2017
Mileage
140,000 mi
Driver assistanceElectrical
Filed Oct 24, 2017
AFTER DRIVING THE TRUCK FROM WORK ONE DAY, ALL THE LIGHTS ON THE DASH STARTS FLICKERING, THERE WAS A LOSS OF POWER, NO ACCELERATION AND SPEED GAUGE DROP COMPLETELY. I HAD NO IDEA OF THE SPEED THAT I WAS DRIVING PLUS THE DOORS STARTED LOCKING AND UNLOCKING. I HAVE LOOKED ONLINE AND THERE ARE MANY PEOPLE WITH THE SAME ISSUE WITH GM PRODUCTS.
NHTSA ID
11039249
Incident
Oct 10, 2017
Mileage
123,450 mi
Airbags
Filed Aug 28, 2017
JUST PURCHASED AND FOUND OUT THIS RECALL HAS NEVER BEEN COMPLETED.
NHTSA ID
11020220
Incident
Aug 27, 2017
Airbags
Filed Jun 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE TWO RECALL NOTICES FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID
10993371
Incident
May 27, 2016
Airbags
Filed Dec 7, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ID
10930351
Incident
Jul 18, 2016
Body & structure
Filed Nov 14, 2016
CRACKED DASH- DRIVER'S SIDE, COMPLETELY CRACKED AND SEPARATED, FROM STEERING WHEEL SIDE TO WINDSHIELD. THE DASH CRACKED IN SECOND PLACE A FEW DAYS AGO, ALONG SIDE OF THE MAIN CRACK. VERY FLIMSY MATERIAL AND CREATES A NOISE WHEN DRIVING. THE DASH HAS STARTED TO LIFT AND SEPARATE AT THE LARGER CRACK AND THIS IS CAUSING A GLARE IN THE WINDSHIELD WHEN THE SUN IS OUT WHILE DRIVING(VERY DANGEROUS!). THIS IS A SAFETY HAZARD BECAUSE OF THE GLARE AND THE POTENTIAL OF BROKEN DASH FRAGMENTS THAT COULD CAUSE INJURY OR EVEN A FATALITY IF THE AIRBAGS ARE DEPLOYED. THIS IS A POOR DESIGN THAT COULD CAUSE SERIOUS INJURIES AND EVEN DEATH!
NHTSA ID
10925728
Incident
Jan 3, 2016
Mileage
130,000 mi
Airbags
Filed Aug 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID
10895164
Incident
May 27, 2016
BrakesDriver assistanceOther / unspecified
Filed Nov 8, 2011
Fire reported
FAILURE OF THE WHEEL HUB AND BEARING ASSEMBLY. CAUSED LOSS OF VEHICLE CONTROL, LOSS OF ABS, WHEEL DETACHMENT AND WHEEL FIRE. *TR
NHTSA ID
10434918
Incident
Nov 1, 2011
Airbags
Filed Dec 23, 2010
IN AUGUST OF 2009 I NOTICED WHEN I HAD A FRONT SEAT PASSENGER I WOULD GET AN INSTRUMENT PANEL INDICATOR WARNING LIGHT OF "AIRBAG READINESS". ALSO, THE PASSENGER AIRBAG STATUS INDICATOR IN THE OVERHEAD CONSOLE WAS REGISTER AS BEING "OFF". THIS FAILURE WAS NEVER INTERMITTENTLY -- IT JUST FAILED. I WENT THROUGH THE PROCEDURES OF THE OWNER'S MANUAL FOR POSSIBLE CORRECTIONS: 1. HAVE FRONT PASSENGER ADJUST WEIGHT WHILE SEATED, MOVE OR POSITION SEAT IN A UPRIGHT POSITION, THEN TURN VEHICLE "ON AND OFF". 2. CHECK FOR ITEMS UNDER THE SEAT FOR ITEMS AND ADJUST SEAT BELTS. THE LAST WEEK OF NOVEMBER I TOOK THE VEHICLE INTO THE DEALERSHIP FOR RECALL OF NHTSA ID#10V2400000. AT THAT TIME I ADDRESSED THE PROBLEM OF THE FAILURE OF THE AIRBAG SYSTEM TO THE CADILLAC REPRESENTATIVE. HE STATED " HE HAD CHECKED THE SYSTEM FOR A RECALL OF THIS NATURE AND THERE WAS NONE". THIS COULD BE TRUE BECAUSE, I JUST LUCKED UPON SEEING AN ARTICLE ON THE INTERNET CONCERNING THE RECALL OF GM VEHICLES. HOWEVER, THE RECALL OF NHTSA ID# 10V644000 IS FOR CADILLAC/CTS 2005-2007. MY VEHICLE IS A CADILLAC/EXT 2007 HOWEVER, THIS MODEL VEHICLE IS EXPERIENCING THE EXACT SAFETY HAZARD AS THE CADILLAC/CTS 2007 MODEL. I DO NOT FEEL THIS IS A RANDOM COINCIDENCE RATHER, SOMETHING THAT SHOULD BE SERIOUSLY BROUGHT TO THE ATTENTION OF CAR MANUFACTURER. *LN
NHTSA ID
10372248
Incident
Aug 25, 2010
Other / unspecified
Filed Oct 18, 2010
ALL 4 FACTORY RIMS ARE DETERIORATING AND ARE CAUSING THE TRIES TO LOOSE AIR AND GO FLAT IN TRAFFIC. *TR
NHTSA ID
10361038
Incident
Aug 10, 2009
Mileage
30,000 mi
Tires & wheels
Filed Nov 4, 2009
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE VEHICLE HAS BRIDGESTONE HT684 II TIRES (NA), TIRE SIZE 265/65/18. WHILE PARKED HE NOTICED THAT THE FOUR TIRES MOUNTED ON THE VEHICLE EXHIBITED CRACKS AND SEPARATION OF THE TREAD. THE VEHICLE WAS TAKEN TO THREE AUTHORIZED TIRE REPAIR SHOPS ON SEPARATE OCCASIONS FOR TIRE INSPECTION. THE TECHNICIANS STATED THAT THE FOUR TIRES WERE DEFECTIVE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE TIRES HAVE NOT BEEN REPLACED. THE FAILURE MILEAGE WAS 33,000. THE CURRENT MILEAGE WAS 36,200. UPDATED 01/12/10. *LJ UPDATED 01/13/10.*JB
NHTSA ID
10290904
Incident
Sep 6, 2009
Mileage
33,000 mi
Electrical
Filed Jan 8, 2009
Fire reported1 injury reported
I WAS DRIVING MY 07 EXT ESCALADE ON JAN. 3RD 11;50 AT NIGHT WHEN I NOTICED THAT IT WAS UNUSUALLY HOT IN THE TRUCK AND A BLOCK LATER IT SMELT LIKE HOT PLASTIC OR BURNING HAIR AND THEN I SAW SOME SMOKE FROM INSIDE THE CAB SO I SLOWED DOWN AND THEN IT GOT WORSE SO I JUMPED OUT OF THE TRUCK WILL IT WAS STILL MOVING IT RAN INTO A SNOW BANK I GOT UP AND RAN OVER TO THE TRUCK AND SHUT THE DOOR HOPPING TO SMOTHER OUT THE FLAME OF ITS AIR BUT THE TRUCK WAS RUNNING AND THE HEATER WAS STILL ON CALLED THE POLICE NOT TO LONG AFTER I SAW THE DASH ONFIRE THEN A WINDOW BLEW OUT AND THE WHOLE THING WAS ON FIRE AFTER 15 MIN. THE FIRE DEPT. SHOWS UP AND BUY 1;00 AM THEY PUT THE FIRE OUT. *TR
NHTSA ID
10254316
Incident
Jan 3, 2009
Mileage
12,900 mi
Airbags
Filed Feb 13, 2007
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2007 CADILLAC ESCALADE EXT 1500 ON A CLEAR DAY WITH GOOD ROAD CONDITIONS AT 70 MPH AND HIS AIRBAGS DEPLOYED. T HE CALLED JERRY'S CADILLAC IN WEATHERFORD, TEXAS TO TOW HIS VEHICLE. THE CONTACT STATED THAT THE GM INVESTIGATOR INFORMED HIM THAT THEY WOULD COME OUT AND REMOVE A BLACK BOX FROM THE VEHICLE. THE CONTACT STATED THAT THEY DID INFORM HIM THAT THE BOX HAD BEEN REMOVED AND THEY FOUND NO INFORMATION ON THE BOX THAT INDICATED ANYTHING WAS WRONG WITH THE AIRBAGS OR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HIM THAT HE COULD PAY TO HAVE THE AIRBAGS REPAIRED, AND IF THEY FOUND ANY FAULT TO DUE TO THE MANUFACTURING OF THE AIRBAGS, THEN THEY WOULD REIMBURSE HIM FULLY. THE CONTACT STATED THAT THE VEHICLE HAS BEEN AT JERRY CADILLAC SINCE 12/12/06, AND HE HAS BEEN GIVEN NO ANSWERS ABOUT THE VEHICLE THAT HE ONLY DROVE FOR 1 MONTH. THE FAILURE MILEAGE WAS 1999.*AK
NHTSA ID
10182466
Incident
Dec 12, 2006
Mileage
1,999 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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