2012 Cadillac Srx Steering Problems

There was a recall in this vehicle in 2022 it states the recall has been serviced for toe link, hub bearing, front strut and sway bar link. Well I put my car in the shop and had to replace same parts that had a recall that was serviced already! $1,886.00 it cost me to have these services done again. Well the issue is back and it’s affecting the steering of my vehicle. I need to know what the next step is to have this resolved so I can make sure my vehicle is safe to drive

NHTSA ID

11568280

Incident

Jan 2, 2024

In Nov 2021 we had the recommended recall repairs done at a Cadillac dealership which replaced the rear toe links with a non-adjustable bar. 2 months later we installed new tires at Big O Tires but they were unable to perform a rear alignment due to the stationary toe bar. We went back to the Cadillac dealership days later but were assured the alignment was fine. Just over one year later (approx 15K miles driven) we have significant wear on our inner tires. Last week we had Big O run an ExpressAlign report and the rear tires have severe negative values. The value even with the toe bar should be +0.020. I contacted Hunter Machine Alignment and they confirmed our concerns. They said Cadillac solve this problem immediately. At this time Cadillac is only agreeing to inspecting the installation of the recall repair however this does not resolve the safety concerns with this vehicle. Why would a stationary bar be installed if the customer would not be able to get their wheels properly aligned? This recall repair seem to have increased the safety and reliability of this vehicle further. From CR Reports https://www.consumerreports.org/car-recalls-defects/general-motors-recalls-suvs-for-rear-suspension-problem-a8620817999/ According to GM, certain SRX and 9-4X SUVs were recalled in 2014 (NHTSA No. 14V571) because part of the rear suspension called a toe link hadn’t been properly tightened during the assembly process. After that initial recall, the company received further reports that some toe links were still loose, and it revised the procedures outlined in the initial recall. In 2020 GM continued to receive field reports about suspension-related issues. These included traction control, electronic stability control (called Stabilitrak by GM), or "service rear axle" warnings, malfunctioning taillights, swaying or wandering at highway speeds, uneven rear tire wear, or loud clunking noises over bumps. NHTSA’s campaign number is 21V473. The initial recall number was 14V571.

NHTSA ID

11511351

Incident

Jan 1, 2023

the alternator keep going out! also power steering pump keep having leaks.

NHTSA ID

11497940

Incident

Aug 22, 2022

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the headlights were very dim, making it difficult to see the roadway. The vehicle was taken to the dealer where it was diagnosed that the headlamps assembly needed to be replaced. The vehicle was not repaired. In addition, the contact stated that while turning the steering wheel, there was a grinding noise coming from the steering wheel. The vehicle was not taken to the dealer nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 117,000.

NHTSA ID

11457982

Incident

Sep 15, 2021

Mileage

117,000 mi

While driving on the highway my car suddenly went sideways five times. I had no control over my vehicle and luckily did not hit another vehicle. Once I was safely on the shoulder, I saw that my rear driverside wheel was sticking out. I had it towed to the dealership and then found out that there was a recall on the rear toe end link adjuster. They kept my car for weeks and kept sending me assessments of damage and assuring me it would be good as new when returned. After I declined their offer to fix my front struts for about $4,000 they said it was ready, but still needed to be aligned. I drove it home and immediately called bc it was not fixed and swayed dangerously on the road. They said bring it Monday (this was a Friday) it sat in my driveway then I noticed all the oil that leaked. I took it back (couple more weeks) they said oil changed (cost to them) leak caused by gasket not sealed properly. Also the washer fluid kept just pouring out and they had to fix that which they said was my fault but I'd never had trouble before. Then they said my car was ready and they had fixed the recall by making the adjuster NON adjustable. My car still swayed all over the road and now makes a loud clanking noise in the front. After a month my rear tires both on the inside of the tire closest together are wore out showing wires. I paid for two used tired. Two weeks later it's happening again. Another shop checks the tires and is amazed that I made it to have him check the tires because the toe link but was so loose that my wheel was about to fall off again! He tightened the nut that IS undoubtedly ADJUSTABLE. My tires are now wearing out again and I've yet to receive any news on how to get the national recall fixed. No concern for safety at all.

NHTSA ID

11445211

Incident

Jul 1, 2021

I received a recall from GM as to the toe links in my vehicle. On November 4th it went into the dealership to have the parts replaced and the following morning my car lost control when something happened between the tires and the steering which caused my car to swerve all over the road, lose control, flip and go into a ditch. There were 3 warning lights on, ABS, traction, and Stabilitrak. The car has not yet been inspected but will be. Thank God it happened around 5:30 a.m. when there were not a lot of cars out yet on the highway.

NHTSA ID

11439775

Incident

Nov 5, 2021

The contact owns 2009 Ford F-30 Supercab. The contact stated that the vehicle experienced violate shaking without warning when accelerating past 50 mph The contact stated when driving over an object the failure occurs. The contact would have to released his foot off the accelerator in order for the vehicle to resumes back to normal. The vehicle was taken to the dealer where it was diagnosed that the steering dapper needed to be replaced in order for the failure not to recur. The vehicle was not repaired the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.

NHTSA ID

11429869

Incident

Jul 5, 2021

Mileage

133,000 mi

REF: NHTSA CAMPAIGN #: 14V571000 - MY VIN DOES NOT COME UP AS AFFECTED BY THIS RECALL. HOWEVER, ON 2/10/2020, DRIVING 35 MPH ON TOWN STREETS, THE CAR WAS A LITTLE DIFFERENT TO CONTROL (ALMOST 'LIGHTER'). AFTER MY STOP, I RESTARTED THE CAR, TURNED A CORNER AND FOUND IT NEARLY IMPOSSIBLE TO STAY IN MY OWN LANE. EVEN AFTER SLOWING TO 20 MPH AND FIGHTING TO CONTROL THE CAR, IT FELT LIKE THE REAR OF MY CAR WAS DRAGGING ME IN TO THE RIGHT LANE AFTER PARKING, I NOTICED MY REAR PASSENGER SIDE TIRE WAS AT AN ANGLE OF ABOUT 30-45 DEGREES FROM THE REST OF THE CAR. I HAD THE CAR TOWED TO MY REPAIR GARAGE. THEY SHOWED US THE TOE NUT (JAM NUT?) UNDER THE REAR SUSPENSION , HAD APPROXIMATELY 1/2" BEFORE IT COULD CAME OFF COMPLETELY. BEFORE AGREEING TO THE REPAIRS WE CALLED THE LOCAL CADILLAC DEALERSHIP. THEY DID NOT ASK FOR A VIN, BUT INFORMED US THAT THE "RECALL HAD BEEN CLOSED" FOR THIS ITEM SO WE WERE ON OUR OWN FOR REPAIRS.

NHTSA ID

11342134

Incident

Feb 10, 2020

Mileage

90,571 mi

REAR TIE ROD FAILED, CAME APART CAUSING STEERING TO BE VERY HAZARDOUS VEHICLE SHIFTED INTO ONCOMING LANE. TIE ROD DIDN'T BREAK IT WAS RUSTED FROM INSIDE, THE THREADS WERE WORN. WHILE THE VEHICLE WAS IN MOTION IT WAS ON A SECONDARY ROAD AND THE ROAD IS IN GOOD CONDITION, NO POT HOLES SOME PATCHES HERE AND THERE BUT NOTHING TO WARRANT DISLODGING THE TIE ROD. AS STATED BEFORE TIE ROD DIDN'T BREAK SOMEHOW WATER GOT IN THE SLEEVE PART OF THE TIE ROD,CAUSING IT TO WEAR. I HAVE KEPT THE PARTS THAT THE DEALERSHIP FIXED JUST IN CASE THEY ARE IN NEED.

NHTSA ID

11081710

Incident

Mar 23, 2018

Mileage

57,000 mi

FREEHOLD COLLISION REPAIRED MY 2012 CADILLAC SRX AFTER BEING SENT TO THEM FROM GOLD COAST CADILLAC IN OAKHURST. NEW JERSEY ON FEBRUARY 4,2016. THEY FORGED MY NAME ON REPAIR PAPERWORK STATING THAT I ACCEPTED THE CAR BACK AND WAS SATISFIED WITH THE REPAIRS. THIS IS NOT TRUE.

NHTSA ID

10928695

Incident

Feb 4, 2016

Mileage

84,000 mi

MY CAR WAS T-BONED WHILE BEING SERVICED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE CAR WAS WAS SENT TO FREEHOLD COLLISION TO BE REPAIRED AT A COST OF $11,622.15. THE CAR WAS NOT REPAIRED CORRECTLY. THE GAS CAP IS LOOSE AND THE REAR DOOR IS MISALIGNED. THE CAR ISN'T SAFE TO DRIVE. BUT YET THE DEALERSHIP FORGED MY SIGNATURE ON THE DOCUMENTS THE REPAIRS WERE SATISFACTORY TO MY LIKING AND I ACCEPTED THE CAR BACK. THAT IS NOT TRUE.

NHTSA ID

10928477

Incident

Feb 4, 2016

Mileage

84,000 mi

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING THE VEHICLE AT LOW SPEEDS, THE STEERING COLUMN JAMMED. THE CONTACT STATED THAT THE VEHICLE RESUMKED TO NORMAL AFTER THIRTY SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.

NHTSA ID

10861433

Incident

Mar 26, 2016

Mileage

58,000 mi

STEERING SCREECHES AND SHUDDERS WHEN TURNING WHEN TEMPERATURES ARE BELOW 40 F. I'VE TAKEN IT IN TO BE CHECKED AT LEAST SIX TIMES. I AM REPEATEDLY TOLD THERE IS NOTHING WRONG WITH IT. THIS HAS BEEN AN ISSUE FROM THE GET GO AND NOW WITH 55,000 MILES ON THE CAR IT IS NO LONGER UNDER WARRANTEE.

NHTSA ID

10846272

Incident

Dec 4, 2013

Mileage

27,854 mi

DRIVING AND MAKING A TURN WHEN MY STEERING WHEEL AND BRAKES LOCKED UP.

NHTSA ID

10762840

Incident

Sep 10, 2015

Mileage

86,000 mi

WE STARTED THE CAR, AND WAS BACKING UP AND THERE WAS A GRINDING IN THE STEERING WHEEL WHEN TURNING IT RIGHT AND LEFT. WE TOOK IT TO THE DEALER AND THE POWER STEERING FLUID WAS LEAKING OUT OF THE POWER STEERING PUMP INTO THE STEERING. THEY CLEANED IT ALL OUT, AND ADDED A THICKER FLUID ON 3/ 25/2014, WE STARTED THE CAR IT HAPPENED AGAIN WE TOOK IT DIRECTLY TO DEALER AND THEY AGREED SOMETHING WASN'T RIGHT. THEY PUT IN A NEW PUMP. WE PICKED IT UP HAD IT TWO DAYS AND IT HAPPENED AGAIN. WE TOOK IT BACK,AND WAS TOLD THE DEALER CALLED GM AND THEY COULDN'T DO ANYTHING ELSE BECAUSE THEY DIDN'T HAVE THE PARTS. WE WERE TOLD IT WASN'T DANGEROUS, BUT I'M THINKING IF THE POWER STEERING FAIL WORKING WHILE DRIVING, WE COULD CRASH. *TR

NHTSA ID

10577463

Incident

Mar 14, 2014

Mileage

34,478 mi

WE STARTED THE CAR, AND WAS BACKING UP AND THERE WAS A GRINDING IN THE STEERING WHEEL WHEN TURNING IT RIGHT AND LEFT. WE TOOK IT TO THE DEALER AND THE POWER STEERING FLUID WAS LEAKING OUT OF THE POWER STEERING PUMP INTO THE STEERING. THEY CLEANED IT ALL OUT, AND ADDED A THICKER FLUID ON 3/ 25/2014, WE STARTED THE CAR IT HAPPENED AGAIN WE TOOK IT DIRECTLY TO DEALER AND THEY AGREED SOMETHING WASN'T RIGHT. THEY PUT IN A NEW PUMP. WE PICKED IT UP HAD IT TWO DAYS AND IT HAPPENED AGAIN. WE TOOK IT BACK,AND WAS TOLD THE DEALER CALLED GM AND THEY COULDN'T DO ANYTHING ELSE BECAUSE THEY DIDN'T HAVE THE PARTS. WE WERE TOLD IT WASN'T DANGEROUS, BUT I'M THINKING IF THE POWER STEERING FAIL WORKING WHILE DRIVING, WE COULD CRASH. *TR

NHTSA ID

10577461

Incident

Mar 14, 2014

Mileage

34,478 mi

SEVERE GRINDING OR SCRAPPING NOISE FROM FRONT PASSENGER SIDE WHEEL AREA WHEN TURNING AT LOW SPEEDS. PROBLEM IS ONLY PRESENT DURING COLD WEATHER. SEEMS TO DIMINISH AS VEHICLE IS USED BUT SOMETIMES REMAINS FOR LONG PERIODS. CAN BE HEARD BY BYSTANDERS AND VERY WELL INSIDE VEHICLE. HAVE HAD NO LUCK WITH DEALER .FIRST FEW TIMES SAID COULD NOT HEAR THEN NEXT TIME SAID UNSURE OF CAUSE. *TR

NHTSA ID

10484068

Incident

Dec 23, 2011

Mileage

300 mi

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHEN SHE EXITED THE VEHICLE, SHE LOCKED THE DOORS WITH THE RKE AND WENT INSIDE THE HOUSE. APPROXIMATELY 20-30 MINUTES LATER SHE WALKED BACK OUTSIDE TO FIND HER VEHICLE IN HER NEIGHBOR'S YARD ACROSS THE STREET FACING THE OTHER DIRECTION. IT WAS THEN DISCOVERED, THE VEHICLE WAS STILL IN DRIVE AND WAS LOCKED. THE CONTACT ALSO STATED THE POWER STEERING LOCK, WHICH ALSO CAUSED THE ACCIDENT. THE RKE ALLOWED THE CONTACT TO GET OUT OF THE VEHICLE AND LOCK IT, WITHOUT BEING IN PARK.

NHTSA ID

10461634

Incident

May 31, 2012

Mileage

500 mi