2019 Cadillac XT5 Problems

The computer or electrical box to steer keeps shorting out and the vehicle us unable to turn.

We got the message that our steering may be impacted and then our temperature gauge wasn’t working nor the stop/start feature. Trip to service dealer resulted in a $1,186.14 repair for the replacement of the thermostat. This car only has 37,269 miles. We were told by service tech this is a common issue in GM models and this year of car. This was a financial hardship on us and our well maintained, and rarely used, vehicle. How can GM know this is an issue and not offer remedy thru a recall?

The contact owns a 2019 Cadillac XT5. The contact stated that while leaving the driveway, there was an abnormal sound coming from the vehicle. The contact stated that while driving at 65 MPH, there was an abnormally loud squeaking sound coming from the vehicle. The check engine warning light was illuminated. The contact thought that the catalytic converter had been stolen. The vehicle was taken to an independent mechanic who determined that the catalytic converter was severed at the connection point and cracked, and removed. The contact stated that coils were damaged, and the thermostat housing was cracked. The vehicle was repaired, but the failure recurred. The local dealer was contacted, who determined that the catalytic converter had been replaced, but the failure persisted. The dealer informed the contact that the parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 100,000. The VIN was not available.

The contact owns a 2019 Cadillac XT5. The contact stated that while driving on the highway at 25 MPH, the vehicle lost motive power. There were no warning lights illuminated. The contact was able to coast the vehicle to a stop and park on the side of the highway. The contact waited for a while before restarting the vehicle. The contact continued to drive the vehicle; however, the failure reoccurred. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,800.

The contact owns a 2019 Cadillac XT5. The contact stated that while his wife was driving approximately 20 MPH, the brake warning light illuminated. A message "Steering Power Reduced" was displayed before the steering wheel became difficult to turn in either direction. The contact stated that one day prior to the failure, the low power steering fluid warning light was illuminated, and the brake fluid was refilled. The contact stated after picking their children from school, the failure occurred. The contact who is an independent mechanic, was able to replicate the failure. The vehicle was taken to the local Auto Zone where the brake fluid was refilled only days after the brake fluid had been refilled. The vehicle was towed to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle remained at the dealer for further investigation. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,300.

The contact's wife owned a 2019 Cadillac XT5. The contact stated that while the wife was driving at various speeds, the brake pedal would vibrate upon depression without warning. The vehicle was taken to a dealer however the failure was unable to be duplicated. The contact then stated that while his wife was driving at 55 MPH, the brakes failed to operate upon depression without warning. The contact wife stated that a loud, grinding sound emitted from the vehicle during the failure. To avoid crashing into another vehicle, the contact's wife intentionally drove into the highway's side guardrail. After the vehicle hit the guardrail, the vehicle spun into oncoming traffic before coasting into a ditch by the highway median. The air bags deployed upon impact as the front driver-side tire detached from the vehicle; the rear driver-side tire was left dangling off the vehicle. The contact's wife was taken to the hospital via an ambulance where she was kept overnight for observation. Several test were performed but no major injuries were discovered, the contact's wife was treated for soreness around the chest and a scratch to the left shoulder. A police report was filed. The guardrail was damaged as a result of the accident. The vehicle was towed to an independent tow yard where it remained in their possession. The vehicle was deemed a total loss as a result of the accident. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 64,000.

The contact owns a 2019 Cadillac XT5. The contact stated that the vehicle was parked in a parking lot. The contact then shifted the transmission into drive (D), and the engine revved loudly. The contact slightly depressed the accelerator pedal, and the vehicle experienced unintended acceleration. The steering wheel inadvertently veered to the left. No warning light was illuminated. The vehicle then drove on top of another vehicle that was parked in front. The contact stated that he was unable to control the vehicle until after the crash. The air bags did not deploy. The contact was unharmed, but his wife's hand was injured in the crash. Medical attention was not received. A police report was filed. The vehicle was able to be driven away from the crash site, but it sustained damage, and the front driver’s side door was jammed. The vehicle was taken to a body shop. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

I keep getting a warning to service the Safety Restraint System. I have taken my car in several times to be fixed and have paid a lot of money and it is still not fixed. The dealership says they fixed it but then it happens again. This has been going on for about 3-4 months now. At this point I do not know what else to do. I feel this is a safety concern because I cannot drive down the road without the alerts going off in the car.

TL* THE CONTACT OWNS A 2019 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 65 MPH, A LOUD NOISE SUDDENLY OCCURRED. AFTER STOPPING TO INSPECT THE VEHICLE, IT WAS DISCOVERED THAT THE FRONT SECTION OF THE GLASS SUN ROOF HAD EXPLODED AND SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO RITCHEY CADILLAC(932 N. NOVA RD, DAYTONA BEACH, FL), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 9,500.*PM* CONSUMER STATED DEALER WAS NOTIFIED OF THE LOSS.*JB

WE BOUGHT XT5 ON 12/04/18, ON 02/19/19, BROUGHT IN FOR TRANSMISSION AND CHECK ENGINE LIGHT. 06/10/19, BROUGHT IN FOR ROUTINE MAINTENANCE AND SERVICE. 06/16/19, ON THE WAY BACK FROM KNOXVILLE ON FREEWAY I-40, WHILE IT WAS RAINING HARD, ALL LIGHTS INSIDE AND OUT AND WINDSHIELD WIPERS DIDN'T WORK. WIPERS WERE STANDING UP RIGHT IN FRONT OF DRIVER AND STOP, NEVER MOVE BACK DOWN. WE WERE SURROUNDED WITH HIGH SPEED CARS AND TRUCKS, AND SEMIS, IN THE RAIN AND COULDN'T SEE THE FRONT WITH NO WIPERS, AND INSIDE THE CAR WAS PIT BLACK. WE MUST DRIVE FOR AROUND A MILE BEFORE GETTING TO A NEXT EXIT. GOT OFF EXIT, CALL ONSTAR FOR HELP, THEY SAID WAIT 90 MINUTES FOR TOW TRUCK AND WE MUST FIND OUR OWN TRANSPORTATION TO GET HOME, SINCE IT WAS SUNDAY, NO ONE WAS OPEN AT THAT TIME. WE DIDN'T KNOW WHERE WE WERE SO WE WAITED OUT THE RAIN, AND DROVE SLOWLY BACK IN TOWN, WITH WIPERS STICKING UP IN FRONT OF DRIVER, TO MEET UP WITH SALES REP. TIM MARCUM FOR HELP, HE LOAN US A CAR TO GET HOME AND CAME THE NEXT DAY, MONDAY, TO SEE JAYSON TAYLOR, CADILLAC MANAGER. WE ASKED THEM TO BUY BACK THE CAR SINCE WE ARE SO SCARE NOW WHAT WOULD HAPPEN NEXT TIME WITH THE CAR. THEY SUGGESTED US CALLING GM DIRECTLY. WE DID, AND JAYDA, SENIOR CASE MANAGER SAID SHE WOULD ONLY PAY FOR FIXING BUT NOT BUYING BACK, UNLESS SOMETHING MAJOR HAPPENED, LIKE TRANSMISSION, ENGINE, BRAKES,.. WE TOLD HER THAT THIS WAS SERIOUS, WE WE WERE IN DANGER OF LOOSING OUR LIVES THERE, BUT OBVIOUSLY IT WAS NOT SERIOUS TO HER, WE SAID WHAT IF THE SAME THING HAPPENED, ON FREEWAY, FAST SPEEDING CARS AND TRUCKS, RAINING HARD, BUT INSTEAD OF NO LIGHTS AND NOW WIPERS, THIS TIME NO BRAKES OR SUDDEN STOP AND ENGINE NOT STARTING. WHAT WOULD HAPPENED? IN 6 MONTHS PERIOD, 2 INCIDENTS ALREADY, THE LATER IS MORE SERIOUS THAN THE FIRST, WE RATHER PREVENT PROBLEMS THAN HAVING TO DEAL WITH IT, WHAT IF THE PROBLEMS GETTING BIGGER OR SOMEONE GET HURT

The passenger interior side door at the bottom towards the back near the backseat, beginning driver seat caught fire. A small tiny hole began melting, and there was flames coming out of it. Within minutes. My entire car was engulfed in flames when the fire department came they said it seemed like it was fuses that began the Fire. I bought this car used from Carmax literally only two weeks ago and had only driven it. maybe 100 miles it’s a 2020. I don’t understand how this happened and I’m concerned about other Cadillacs of this model having the same issue.

Service stability track light came on. Brought to Mechanic hooked up to computer. No code shown. Mechanic says car is fine. Keep it off for 15 minutes and the computer will reset. Driving on the highway Emergency brake came on by itself and stopped the vehicle all caution lights lit up on on the dashboard. Service engine light came on brought it back to the mechanic again no codes shown drove it for three days has been running fine and on the fourth day vehicle will not start.

The passenger interior side door at the bottom towards the back near the backseat, beginning driver seat caught fire. A small tiny hole began melting, and there was flames coming out of it. Within minutes. My entire car was engulfed in flames when the fire department came they said it seemed like it was fuses that began the Fire. I bought this car used from Carmax literally only two weeks ago and had only driven it. maybe 100 miles it’s a 2020. I don’t understand how this happened and I’m concerned about other Cadillacs of this model having the same issue.

TL* THE CONTACT OWNS A 2019 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 65 MPH, A LOUD NOISE SUDDENLY OCCURRED. AFTER STOPPING TO INSPECT THE VEHICLE, IT WAS DISCOVERED THAT THE FRONT SECTION OF THE GLASS SUN ROOF HAD EXPLODED AND SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO RITCHEY CADILLAC(932 N. NOVA RD, DAYTONA BEACH, FL), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 9,500.*PM* CONSUMER STATED DEALER WAS NOTIFIED OF THE LOSS.*JB

The contact owns a 2019 Cadillac XT5. The contact stated that the vehicle was parked in a parking lot. The contact then shifted the transmission into drive (D), and the engine revved loudly. The contact slightly depressed the accelerator pedal, and the vehicle experienced unintended acceleration. The steering wheel inadvertently veered to the left. No warning light was illuminated. The vehicle then drove on top of another vehicle that was parked in front. The contact stated that he was unable to control the vehicle until after the crash. The air bags did not deploy. The contact was unharmed, but his wife's hand was injured in the crash. Medical attention was not received. A police report was filed. The vehicle was able to be driven away from the crash site, but it sustained damage, and the front driver’s side door was jammed. The vehicle was taken to a body shop. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

MY VEHICLE HAS SHOWN THE SERVICE STABILITRAK, TCS OFF, AND TRANSMISSION UNABLE TO SHIFT SOON WHILE DRIVING. THIS HAPPENS SEVERAL TIMES; AND AFTER CERTAIN TIMES THE CAR WILL NOT SHIFT AND I AM NOT ABLE TO GO PAST 50-60 MPH.

Went to Genesis Cadillac for oil change and they recommended the replacement of both my rear toe links. As stated on their service bill Caused by loose rear toe links. GM has been selectively recalling certain makes, models and model years recalling toe link for replacement. Most recently March 10, 2026 Buick Regals 2012 and 2013. Seems GM is aware of rear toe link issues but doesnt want to have a mass recall. Selects vehicles that are low quantity still driven. Everyone else needs to pay for defective rear toe links Even my brothers 2020 XT5 was recommended to replace rear toe links on his vehicle when he went for an oil change.

AS I WAS DRIVING I SMELLED A BURNING SMELL. A FEW SECONDS LATER SAW A FIRE/SMOKE COMING FROM THE FRONT RIGHT SIDE OF MY CAR. I PULLED OVER AND TOOK A LOOK. CONFIRMED MY CAR WAS ON FIRE. I CALLED 911 WHO CONNECTED ME TO THE FIRE DEPARTMENT. I THEN RAN TO THE GAS STATION AND GOT A FIRE EXTINGUISHER. I THEN USED THE FIRE EXTINGUISHER AND EXTINGUISHED THE FIRE. I MADE A CLAIM WITH MY INSURANCE COMPANY WHO ORDERED A TOW TRUCK TO TRANSPORT THE VEHICLE TO AN AUTO REPAIR SHOP.

WE BOUGHT XT5 ON 12/04/18, ON 02/19/19, BROUGHT IN FOR TRANSMISSION AND CHECK ENGINE LIGHT. 06/10/19, BROUGHT IN FOR ROUTINE MAINTENANCE AND SERVICE. 06/16/19, ON THE WAY BACK FROM KNOXVILLE ON FREEWAY I-40, WHILE IT WAS RAINING HARD, ALL LIGHTS INSIDE AND OUT AND WINDSHIELD WIPERS DIDN'T WORK. WIPERS WERE STANDING UP RIGHT IN FRONT OF DRIVER AND STOP, NEVER MOVE BACK DOWN. WE WERE SURROUNDED WITH HIGH SPEED CARS AND TRUCKS, AND SEMIS, IN THE RAIN AND COULDN'T SEE THE FRONT WITH NO WIPERS, AND INSIDE THE CAR WAS PIT BLACK. WE MUST DRIVE FOR AROUND A MILE BEFORE GETTING TO A NEXT EXIT. GOT OFF EXIT, CALL ONSTAR FOR HELP, THEY SAID WAIT 90 MINUTES FOR TOW TRUCK AND WE MUST FIND OUR OWN TRANSPORTATION TO GET HOME, SINCE IT WAS SUNDAY, NO ONE WAS OPEN AT THAT TIME. WE DIDN'T KNOW WHERE WE WERE SO WE WAITED OUT THE RAIN, AND DROVE SLOWLY BACK IN TOWN, WITH WIPERS STICKING UP IN FRONT OF DRIVER, TO MEET UP WITH SALES REP. TIM MARCUM FOR HELP, HE LOAN US A CAR TO GET HOME AND CAME THE NEXT DAY, MONDAY, TO SEE JAYSON TAYLOR, CADILLAC MANAGER. WE ASKED THEM TO BUY BACK THE CAR SINCE WE ARE SO SCARE NOW WHAT WOULD HAPPEN NEXT TIME WITH THE CAR. THEY SUGGESTED US CALLING GM DIRECTLY. WE DID, AND JAYDA, SENIOR CASE MANAGER SAID SHE WOULD ONLY PAY FOR FIXING BUT NOT BUYING BACK, UNLESS SOMETHING MAJOR HAPPENED, LIKE TRANSMISSION, ENGINE, BRAKES,.. WE TOLD HER THAT THIS WAS SERIOUS, WE WE WERE IN DANGER OF LOOSING OUR LIVES THERE, BUT OBVIOUSLY IT WAS NOT SERIOUS TO HER, WE SAID WHAT IF THE SAME THING HAPPENED, ON FREEWAY, FAST SPEEDING CARS AND TRUCKS, RAINING HARD, BUT INSTEAD OF NO LIGHTS AND NOW WIPERS, THIS TIME NO BRAKES OR SUDDEN STOP AND ENGINE NOT STARTING. WHAT WOULD HAPPENED? IN 6 MONTHS PERIOD, 2 INCIDENTS ALREADY, THE LATER IS MORE SERIOUS THAN THE FIRST, WE RATHER PREVENT PROBLEMS THAN HAVING TO DEAL WITH IT, WHAT IF THE PROBLEMS GETTING BIGGER OR SOMEONE GET HURT

Tech pulled seat cover and found the seat heater had gotten too hot and cooked the heater element, cushion, and seat cover.