2020 Cadillac XT6 Problems

UNACCEPTABLE SAFETY HAZARD: General Motors & Cadillac Need to Take Responsibility I am writing this to urge Cadillac and General Motors to address a critical safety issue before someone gets seriously hurt or dies. While driving my 2020 Cadillac XT6 over an overpass in XXX, the vehicle suffered a complete electrical breakdown. Every dash light flared up, and I instantly lost total control—NO steering assist, NO acceleration. Being stranded in a moving vehicle without control on an elevated roadway was terrifying. This car has under 50,000 miles. It is currently on its 6th service visit at Stevens Creek Cadillac and has been sitting in their shop for 3 full weeks with zero answers or progress. I trusted Cadillac again even after my 2006 SRX had to be donated under 150k miles following 2 transmission replacements and endless issues. But experiencing a sudden, total power failure at highway speeds crosses every line. I am fearful to take this vehicle back. I do not feel safe put back behind the wheel. GM and Cadillac really should not sell these vehicles until their electrical issue is safe. I opened a case with GM and they said that the buy back was denied which is insane to me. this vehicle doesn't even have 50,000 miles on it. I hope someone will help my husband and I. thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

The contact owns a 2020 Cadillac XT6. The contact stated that while reversing at an undisclosed speed, the rear-view camera screen was intermittently dark and inoperable. The camera malfunction warning light was illuminated. The vehicle was taken back to the residence. The failure mileage was approximately 41,000.

The contact owns a 2020 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 22V709000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Cadillac XT6. The contact stated that while idling at a stoplight, the vehicle experienced a loss of motive power. The contact stated that multiple attempts were required to restart the vehicle. During the failure, the transmission failed to shift into neutral, and the check engine warning light illuminated. The contact researched and discovered NHTSA Campaign Number: 20V639000 (Fuel System, Gasoline) and associated the failure with the recall. The vehicle was taken to the dealer; however, the dealer could not determine the cause of the failure because the check engine warning light was no longer illuminated. The manufacturer was notified of the failure, and it was confirmed that the VIN was not included in the recall. The failure mileage was approximately 88,000.

The contact owns a 2020 Cadillac XT6. The contact stated that while accelerating from a complete stop and driving below 30 MPH, the vehicle shuddered, hesitated, and jerked. The vehicle was taken to the dealer, where it was diagnosed with burned transmission fluid and excessive metal shavings inside the fluid. The dealer determined that the transmission needed to be replaced. The vehicle was scheduled to be repaired. The contact associated the failure with NHTSA Campaign Number: 20V668000 (Power Train). The manufacturer was notified of the failure by phone and offered to cover 50 percent of the cost of the repair. The failure mileage was 16,000.

The contact owns a 2020 Cadillac XT6. The contact stated that while idling at a stoplight, the vehicle experienced a loss of motive power. The contact stated that multiple attempts were required to restart the vehicle. During the failure, the transmission failed to shift into neutral, and the check engine warning light illuminated. The contact researched and discovered NHTSA Campaign Number: 20V639000 (Fuel System, Gasoline) and associated the failure with the recall. The vehicle was taken to the dealer; however, the dealer could not determine the cause of the failure because the check engine warning light was no longer illuminated. The manufacturer was notified of the failure, and it was confirmed that the VIN was not included in the recall. The failure mileage was approximately 88,000.

Vehicle has a known condition with many same year make and model that could cause the engine coolant thermostat to open at a lower temperature than intended. This condition has occurred. As a result the Malfunction Indicator Lamp (Check Engine Light) illuminates and a diagnostic trouble code is set and “steering assistance reduced” appear. The engine cooling fans also run after the engine is switched off. A recent bulletin has been posted to the 2021 Cadillac XT6 but is present in our 2020 as well. Upon calling the dealer our VIN was not on said recall/bulletin.

The contact owns a 2020 Cadillac XT6. The contact stated that while idling at a stoplight, the vehicle experienced a loss of motive power. The contact stated that multiple attempts were required to restart the vehicle. During the failure, the transmission failed to shift into neutral, and the check engine warning light illuminated. The contact researched and discovered NHTSA Campaign Number: 20V639000 (Fuel System, Gasoline) and associated the failure with the recall. The vehicle was taken to the dealer; however, the dealer could not determine the cause of the failure because the check engine warning light was no longer illuminated. The manufacturer was notified of the failure, and it was confirmed that the VIN was not included in the recall. The failure mileage was approximately 88,000.

Vehicle stalled while driving on a busy road creating a very dangerous situation. Could not put it in neutral to push it out of the road; it was partially in the road for over an hour. Had to have it towed to replace the fuel pump and fuel pump control unit. Found two recalls after the incident and was told by Cadillac that my VIN was excluded. 1. Fuel Pump Assembly Recall (N202314760 / NHTSA Campaign 20V639) Fuel Pump Power Control Module Recall (N252516900) Out of pocket expense was $1173.97

The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.

The contact owns a 2020 Cadillac XT6. The contact stated while driving approximately 60 MPH, the contact heard an abnormal "popping" sound and seconds later there was a loud bang. The contact pulled over and inspected the vehicle looking for tire damage, then the contact noticed that there was a large concentration of glass on the roof of the vehicle. The contact observed that the rear stationary panel of the panoramic sunroof had disintegrated. The contact stated no warning light was illuminated. The contact took the vehicle to a glass repair shop where the technician advised the contact that there was no evidence of a rock or other object striking the sunroof to cause the glass to shatter. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,500.

UNACCEPTABLE SAFETY HAZARD: General Motors & Cadillac Need to Take Responsibility I am writing this to urge Cadillac and General Motors to address a critical safety issue before someone gets seriously hurt or dies. While driving my 2020 Cadillac XT6 over an overpass in XXX, the vehicle suffered a complete electrical breakdown. Every dash light flared up, and I instantly lost total control—NO steering assist, NO acceleration. Being stranded in a moving vehicle without control on an elevated roadway was terrifying. This car has under 50,000 miles. It is currently on its 6th service visit at Stevens Creek Cadillac and has been sitting in their shop for 3 full weeks with zero answers or progress. I trusted Cadillac again even after my 2006 SRX had to be donated under 150k miles following 2 transmission replacements and endless issues. But experiencing a sudden, total power failure at highway speeds crosses every line. I am fearful to take this vehicle back. I do not feel safe put back behind the wheel. GM and Cadillac really should not sell these vehicles until their electrical issue is safe. I opened a case with GM and they said that the buy back was denied which is insane to me. this vehicle doesn't even have 50,000 miles on it. I hope someone will help my husband and I. thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

Way back rear window leaks in car wash or heavy rain.

The contact owns a 2020 Cadillac XT6. The contact stated that after entering the front passenger’s side of the vehicle, she observed water leaking into the interior. After a visual inspection, the contact discovered water damage to the floorboards. The vehicle was taken to the dealer, who determined that the cabin filter was clogged and needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer after the contact smelled a burning odor in the interior of the vehicle. The dealer determined that water had damaged several electrical components inside the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,000.

UNACCEPTABLE SAFETY HAZARD: General Motors & Cadillac Need to Take Responsibility I am writing this to urge Cadillac and General Motors to address a critical safety issue before someone gets seriously hurt or dies. While driving my 2020 Cadillac XT6 over an overpass in XXX, the vehicle suffered a complete electrical breakdown. Every dash light flared up, and I instantly lost total control—NO steering assist, NO acceleration. Being stranded in a moving vehicle without control on an elevated roadway was terrifying. This car has under 50,000 miles. It is currently on its 6th service visit at Stevens Creek Cadillac and has been sitting in their shop for 3 full weeks with zero answers or progress. I trusted Cadillac again even after my 2006 SRX had to be donated under 150k miles following 2 transmission replacements and endless issues. But experiencing a sudden, total power failure at highway speeds crosses every line. I am fearful to take this vehicle back. I do not feel safe put back behind the wheel. GM and Cadillac really should not sell these vehicles until their electrical issue is safe. I opened a case with GM and they said that the buy back was denied which is insane to me. this vehicle doesn't even have 50,000 miles on it. I hope someone will help my husband and I. thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THE FUEL GAUGE IS INTERMITTENTLY NOT SHOWING THE LEVEL OF FUEL IN THE FUEL TANK. HAD TO DRIVE TO THE DEALERSHIP WHEN THIS OCCURRED TO HAVE THE TECHNICIANS READ THE CODES ON THE COMPUTER. IF YOU SHUT THE CAR OFF, THE FUEL GAUGE RESETS AND THE TECHNICIANS ARE UNABLE TO FIND THE ERROR CODE. THE DEALERSHIP SERVICE DEPARTMENT WILL HAVE TO ORDER A NEW DASHBOARD INSTRUMENT CLUSTER PANEL. THE CAR ONLY HAS 1,948 MILES. THIS CAR HAS SERIOUS ELECTRICAL ISSUES.

The contact owns a 2020 Cadillac XT6. The contact stated that the service stabilitrak warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the power converter failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that after she activated the A.C. unit, the vent blew heat. The vehicle was taken back to the dealer where it was then diagnosed but the contact was unsure of the failure. Additionally, the contact stated that the front passenger side door latch failed to latch closed. The dealer was notified of the failure and the contact was advised to call a tow and bring the vehicle in for diagnoses. The vehicle was not diagnosed or repaired. The contact then stated that after the vehicle was shifted in a parked position and idled, the vehicle loss power. The service stabilitrak warning light illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,800.

TAKATA INFLATORS: JULY 20, 2019 I LEASED THE VEHICLE. ON JULY 22, 2019 THE VEHICLES DASN WARNING INDICATED "SERVICE SAFETY RESTRAINT SYSTEM" ON JULY 25 I TOOK THE VEHICLE IN FOR SERVICE. ON THE AFTERNOON OF JULY 26 IT WAS RETURNED TO ME. THE SERVICE ADVISOR STATED THEY REPLACED A PART IN THE DRIVERS AIRBAG. I DROVE THE VEHICLE HOME WITHOUT AN ISSUE. WITHIN THE DAY THE ISSUE CONTINUED AND AGAIN A SERVICE WARNING. I MADE ANOTHER SERVICE APPOINTMENT AND THE DEALER KEPT THE CAR. AUGUST 5 I WAS NOTIFIED THEY REPLACE THE DRIVERS AIRBAG AND WOULD BE DRIVING THE VEHICLE 100 MILES PRIOR TO RETURNING IT TO ME. AUGUST 7 I THINK THEY RETURNED THE VEHICLE TO ME. I WAS TOLD IT WAS A FACTORY ENGINEERING ISSUE AND A RECALL WOULD BE ISSUED WHEN A FIX WAS FOUND. THE VEHICLE CONTINUES TO FLASH THE WARNING WHEN DRIVEN, TURNING AND DRIVING STRAIGHT.

While driving approximately 15 MPH I noticed a scraping sound and shimmy in the back. I took the car to Capital Cadillac for diagnostic. They found that the tires were separated. I bought the car brand new in 2020 and it has about 21k miles on it. 265/45 R 21 104 V