2017 Cadillac Xts Owner Complaints

In 2019, GM released service bulletin 18-NA-358 that confirms the company's knowledge of of defective parts in transmissions. I have a 2017 Cadillac XTS experiencing these symptoms and GM should be responsible for parts failing due to metal shavings. This needs to be a recall. The transmissions are not getting gas, shuddering, and stalling when accelerating. This shuddering has almost caused me to be in many accidents. The vehicle owner should not be responsible for replacing expensive parts and entire transmissions due to metal shavings stalling transmissions.

NHTSA ID

11654116

Incident

Feb 1, 2025

The contact owns a 2017 Cadillac XTS. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal became stuck, and the vehicle accelerated excessively. The contact stated that the failure had occurred several times. The contact stated that the failure occurred once while the contact was driving in a shopping store parking lot and the vehicle crashed into five staged shopping carts. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The vehicle was inspected by an inspector sent by the manufacturer; however, the failure could not be duplicated. The failure mileage was approximately 125,000. The VIN was unavailable.

NHTSA ID

11636228

Incident

Jul 16, 2024

Mileage

125,000 mi

Numerous problems for a year have been: engine dies while driving, car totally dead with new battery, display partially black randomly or totally black along with radio display black, park assist is turned off. Headlights turn off and on by themselves; The latest is driving up a hill @ 25 mph, the steering wheel jerked hard to the right at 2 different times. Had I not had a solid grip on the wheel, it would have taken down a 500 foot drop and we wouldn't be here today. This last episode is the first time their OBD was able to read anything. It read "no communication to steering, no communication to brakes, radio, dash display" and other no communications. This car is unsafe to drive and should be recalled or taken off the road. It has been to 2 dealerships and so far have not identified anything that gives me faith in the reliability in the vehicle.

NHTSA ID

11537429

Incident

Aug 5, 2023

Rear suspension not holding air. Rear suspension went flat while driving in highway. Had to pull over due to sudden rough ride

NHTSA ID

11521451

Incident

May 1, 2023

THE MAJOR COMPONENT OF THIS CAR IS THE CUE SCREEN. THE CUE SCREEN IS CONNECTED TO THE ABILITY TO DEFROST AND COOLING/HEATING SYSTEM IN THE VEHICLE. CURRENTLY, THE CUE SCREEN IS FROZEN AND THE OPERATIONS OF VARIES SYSTEMS ARE AT A HALT. THIS IS A SAFETY ISSUES. CURRENTLY DUE TO LEATHER SEATS UNABLE TO COOL IN EXTREME HEAT AND HAVE HAD SOME MINOR BURNS ALSO, THE COOLING SYSYEM IS NOT WORKING DUE TO THE FREEZING OF THE CUE SCREEN, THERE ARE MANY COMPLAINTS OF THIS MATTER SINCE 2013. THERE SHOULD BE A RECALL ON THIS ISSUE FOR SAFETY.

NHTSA ID

11519534

Incident

Jan 1, 2023

With no warning and only 45000 miles on car rear air suspension motor failed on expressway! I quickly noticed my steering anti red seemed out of control! I quickly pulled over not knowing what was wrong. My husband came to meet me and immediately asked what was in my trunk! I told him nothing he said my back tires were 1/4 inch from hitting wheel well. The rear end was so low if I did not pull over and hit a bump or rock my tire would of hit top of body of car! I would of lost control of car! Thank god I pulled over when I did it could of killed me or someone else in road! I contacted GM within hrs of it happening! As I looked it up on line it said some of my make and model were recalled and safety admin was looking into it! Went back and forth with Gm and dealer and 2 1/2 weeks later still pursuing GM! There is now a claim in for full reimbursement and still have not heard back! My car was out of warranty but this is a huge safety issue! I could of been killed in that car! It will kill someone’s if they do not address this! Lots of calls on my end where it seemed like they were concerned and eager to help! Turned out to be lots of waiting for non returned calls and them not doing anything at this point! Last call was Friday last week when they put in for full reimbursement and a promise to call me by Tuesday! No call so I called today where again I was promised to hear back by end of today! I will attach service receipt! The rear end was so low that tow truck damaged bottom of my bumper! Somebody again is going to be injured or killed from this! Hopefully they don’t deny my reimbursement from this complaint and dealer west Herr Chevy of Rochester wanted nothing to do with any help GM was going to do not sure if that is why I was getting run around from GM! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11491014

Incident

Oct 8, 2022

The CUE system freezes up and is unusable. It is intermittant.

NHTSA ID

11430908

Incident

Aug 26, 2021

$70k for a vehicle and the screen spidered. Cadillac says not under recall. Not usable.

NHTSA ID

11428831

Incident

Apr 11, 2021

The cue system on my Cadillac cracked and it’s affecting my screen. No music no navigation. No air nothing and an annoying beep every 60 seconds.

NHTSA ID

11426754

Incident

Jun 23, 2021

TL* THE CONTACT OWNS A 2017 CADILLAC XTS. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE HUMAN MACHINE INTERFACE MODULE MALFUNCTIONED CAUSING THE BACK UP CAMERA NOT TO DISPLAY WHILE THE VEHICLE WAS IN REVERSE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FINDLAY CADILLAC LOCATED AT 993 AUTO SHOW DR, HENDERSON, NV 89014 WHO DIAGNOSED THAT THE HUMAN MACHINE INTERFACE MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE MODULE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.*DT CONSUMER STATED SAME FAILURE HAPPENED IN 2013 CADILLAC XTS.*JB

NHTSA ID

11377520

Incident

Jan 1, 2020

Mileage

70,000 mi

LAST YEAR, WE BOUGHT OUR CAR FROM A DEALERSHIP USED. WE NOTICED THE CADILLAC CUE WAS VERY GLITCHY. WE TOOK IT INTO THE DEALERSHIP AND THEY CALIBRATED THE SYSTEM. WE WERE ON A TRIP USING THE GPS AND IT GLITCHED SEVERAL TIMES. HAD TO PULL OVER AND SET UP OUR PHONES. NOTHING WORKS IN THE CADILLAC CUE WHEN THIS HAPPENS. CLIMATE CONTROL, GPS, APPS, WIFI, AND MUSIC. TOOK IT BACK, TOLD IT WAS NO LONGER UNDER WARRANTY AND GM WAS AWARE OF ALL THE ISSUES YET REFUSE TO DO A RECALL. DEALERSHIP SAID EVENTUALLY IT WOULD SHATTER. WELL, YESTERDAY, WE GOT IN OUR CAR AND NOTICED IT HAD IN FACT SHATTERED. TOP RIGHT CORNER AND BOTTOM LEFT CORNER. THIS IS A HUGE HAZARD AS IT WOULD CUT SOMEONE. THE SYSTEM GLITCHES WHETHER THE CAR IS MOVING OR SETTING STILL IN PARK. CALLED GM TODAY AND THEY BASICALLY SAID IT WAS ON US.

NHTSA ID

11338006

Incident

Jul 6, 2020

Mileage

64,000 mi

2017 XTS, REAR SUSPENSION AIR BAGS FAIL WHILE DRIVING, STOPED AND EVEN PARKED. WHILE DRIVING AT HIGHWAY SPEEDS OR JUST PARKED REAR END WILL DROP UNEXPECTEDLY. THE REAR END WILL START TO BOUNCE WITH JUST THE SLIGHTEST UNEVEN ROAD. THIS CAUSE THE DRIVER TO HAVE TO FIGHT TO STAY IN CONTROL OF CAR AND SLOW DOWN VERY FAST. WITH TRAFFIC BEHIND IT CAN CAUSE SOMEONE TO HIT YOU FROM REAR. CAR HAS BEEN TO DEALER SEVERAL TIMES AND CADILLAC SAY EVERYTHING IS NORMAL. HOWEVER AFTER LEAVING DEALER IT CONTINUES TO HAPPEN. CADILLAC HAS KNOW ABOUT THIS FOR MANY YEARS AND IGNORES THE PROBLEM ON THE XTS. THE REAR END WILL DROP TO A LEVEL THE YOU CAN NOT EVEN TOUCH THE TOP OF THE TIRE OR EVEN THE MIDDLE. ALMOST TOUCHING THE GROUND AT REAR. FIRST TIME WAS APRIL 2019 RIGHT AFTER WARRANTY WAS OUT. THE SAID I NEEDED SHOCKS 1500.00 DID NOT DO ANYTHING BUT DRAIN MY WALLET. CADILLAC NEEDS TO OWN UP TO THE PROBLEM AND FIX IT.

NHTSA ID

11287412

Incident

Apr 15, 2019

Mileage

52,000 mi

THE CUE SCREEN LOCKS UP AND BECOMES INOPERABLE SEVERAL TIMES A DAY. IT CAUSES THE HEAT OR A/C TO NOT WORK PROPERLY AND I AM UNABLE TO USE ANY FUNCTION. THE FAILURE PREVENTS ME FROM PROPERLY HEATING OR COOLING THE VEHICLE, USE THE NAV FUNCTION, AND THE SCREEN WILL AUTOMATICALLY REPROGRAM MY SETTINGS, MAKE BEEPING NOISES, AND BECOME A SIGNIFICANT DISTRACTION WHILE DRIVING. SAFETY RELATED ISSUE.

NHTSA ID

11254677

Incident

Jul 16, 2019

Mileage

53,000 mi

WHILE I'M DRIVING EVEN LIKE 50 MILE HIT THE BREAK FOR A REASON CAR COMPLETELY STALLED NO POWER FOR BREAK OR STEERING OR ANYTHING YOU CANNOT MOVE THE CAR ANYPLACE I ALMOST HIT THE PERSON IN FRONT OF ME AND I ALMOST GOT HIT IN THE BACK IT HAS BEEN THE END OF LAST YEAR AND IT KEEPS HAPPENING. RECENTLY I TOOK IT TO THE TAILOR FIVE TIMES HE HAD NO IDEA WHAT IS THAT.

NHTSA ID

11252769

Incident

Dec 5, 2018

Mileage

50 mi

ON 4 SEPARATE OCCASIONS OVER THE LAST FEW MONTHS THE POWER STEERING HAS QUIT WORKING WHILE DRIVING. HAS HAPPENED WHILE TURNING AND WHILE DRIVING STRAIGHT. HAS HAPPENED WHILE ACCELERATING AND WHILE DRIVING CONSTANT SPEED. AFTER STOPPING, TURNING ENGINE OFF AND THEN RESTARTING THE PROBLEM GOES AWAY. I DO GET A MESSAGE THAT POWER STEERING IS OUT ON THE DASH BUT IT IS VERY EVIDENT WHEN IT GOES OUT. INTERNET SEARCH SAYS THIS IS A PROBLEM ON OTHER MODELS AND RECALL ISSUED. DEALER SAYS NO SUCH RECALL ON MY VEHICLE.

NHTSA ID

11241125

Incident

Aug 1, 2019

Mileage

55,000 mi

THE MAJOR COMPONENT OF THIS CAR IS THE CUE SCREEN. THE CUE SCREEN IS CONNECTED TO THE ABILITY TO DEFROST AND COOLING/HEATING SYSTEM IN THE VEHICLE. CURRENTLY, THE CUE SCREEN IS FROZEN AND THE OPERATIONS OF VARIES SYSTEMS ARE AT A HALT. THIS IS A SAFETY ISSUES. CURRENTLY DUE TO LEATHER SEATS UNABLE TO COOL IN EXTREME HEAT AND HAVE HAD SOME MINOR BURNS ALSO, THE COOLING SYSYEM IS NOT WORKING DUE TO THE FREEZING OF THE CUE SCREEN, THERE ARE MANY COMPLAINTS OF THIS MATTER SINCE 2013. THERE SHOULD BE A RECALL ON THIS ISSUE FOR SAFETY.

NHTSA ID

11234769

Incident

Mar 1, 2019

THE CADILLAC CUE SCREEN FREEZES WHILE I AM DRIVING THE CAR (VEHICLE IN MOTION - OR COULD BE STOPPED AT RED LIGHT, BUT ENGINE IS ON). THIS HAS HAPPENED DOZENS OF TIMES DURING THE PAST 1 YEAR THAT I HAVE OWNED THE CAR. I AM SUDDENLY UNABLE TO INCREASE/DECREASE VOLUME, CHANGE RADIO STATION, CANNOT USE GPS, CANNOT ADJUST ANYTHING ON THE CUE SCREEN -- IT IS COMPLETELY FROZEN. THE ONLY WAY TO GET IT WORKING AGAIN - PULL OFF TO SIDE OF ROAD. SHUT ENGINE OFF; GET OUT OF CAR; LOCK THE CAR DOORS; RE-ENTER THE CAR; START THE VEHICLE ENGINE - USUALLY THE CUE SCREEN IS ONCE AGAIN RESPONSIVE AT THIS POINT. THIS IS A MAJOR PAIN AS DURING A RECENT 1 HOUR DRIVE TO PENNSYLVANIA, IT HAPPENED 4 TIMES AND I HAD TO PULL OVER TO THE SHOULDER OF INTERSTATE HIGHWAY I-195. EXITING ANY VEHICLE ON AN INTERSTATE HIGHWAY IS SOMEWHAT NERVE-RACKING.

NHTSA ID

11228579

Incident

Jun 22, 2019

Mileage

33,500 mi

PROBLEM #1 - TRUNK OPENS BY ITSELF (SOMETIMES WHILE VEHICLE IS STATIONARY & LOCKED (I.E., PARKED FOR THE NIGHT - ENGINE OFF); OTHER TIMES THE TRUNK OPENS BY ITSELF WHILE I AM DRIVING/MOVING (ENGINE OBVIOUSLY ON); OTHER TIMES WHILE THE ENGINE IS ON AND THE VEHICLE IS STATIONARY (I.E., VEHICLE IS AT IDLE). I KNOW FOR A FACT THAT THESE EPISODES OCCURRED WITHOUT ME PRESSING THE TRUNK BUTTON - WHETHER IT BE THE INSIDE/DOOR TRUNK BUTTON; KEY FOB TRUNK VUTTON; OR THE TRUNK RELEASE ON THE TRUNK ITSELF. IT IS A SAFETY HAZARD TO HAVE THE TRUNK SUDDENLY OPEN WHILE DRIVING AT 70 MPH OR WHILE DRIVING AT 35 MPH (CAN HAPPEN AT ANY SPEED, INCLUDING 0 [ZERO]). IT IS A SECURITY MATTER AS WHEN PARKED AND THE TRUNK OPENS BY ITSELF, IT LEAVES ME VULNERABLE TO THEFT OF MY PROPERTY. PROBLEM #2 - DRIVER DOOR LOCK. THE DRIVER'S DOOR MYSTERIOUSLY UNLOCKS AT TIMES (ONLY THE DRIVER'S DOOR UNLOCKS -- THE OTHER 3 DOORS REMAIN LOCKED) - . SO FAR, THIS ONLY OCCURS WHILE THE ENGINE IS OFF AND THE VEHICLE IS STATIONARY AND PARKED. I HAVE NOTICED BY NOW THAT ON OVER 10 OCCASIONS, MY DRIVERS DOOR (ONLY) IS ALREADY UNLOCKED WHEN I APPROACHED THE VEHICLE. THE "PASSIVE LOCK" FEATURE IS ON, SO THE CAR AUTOMATICALLY LOCKS ITSELF AS I WALK AWAY FROM IT (AND I ALWAYS LISTEN FOR HORN CHIRP WHILE WALKING AWAY INDICATING THAT THE CAR HAS LOCKED ITSELF). OTHER TIMES, I DOUBLE-CHECK THE LOCKING BY EITHER USING THE KEY FOB OR DEPRESS THE INSIDE POWER LOCK POWER DOOR LOCK SWITCH OR PRESS THE UNLOCK/LOCK SMALL BUTTON ON THE EXTERIOR DRIVER DOOR HANDLE. WHEN I FIND THE DRIVER'S DOOR UNLOCKED, IT IS IMPOSSIBLE FOR ME TO MANUALLY RE-LOCK THE CAR. IF I PRESS THE INTERIOR POWER DOOR LOCK BUTTON, ALL 4 DOOR LOCKS LOCK MOMENTARILY, THEN ALL 4 DOORS UNLOCK THEMSELVES - (SO NOW ALL 4 DOORS ARE UNLOCKED). THE ONLY WAY FOR ME TO LOCK THE CAR AT THIS POINT IS TO USE THE KEY FOB.

NHTSA ID

11228574

Incident

Jun 29, 2019

Mileage

33,500 mi

TL* THE CONTACT OWNED A 2017 CADILLAC XTS. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, THE ENTIRE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. NO ONE WAS INJURED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 19,563. *JS

NHTSA ID

11186837

Incident

Mar 12, 2019

Mileage

19,563 mi

THE LANE DEPARTURE AND LANE KEEP ASSIST, BOTH SAFETY FEATURES, DO NOT WORK WITH ANY DEGREE OF CONSISTENCY. THEY ONLY WORK OCCASIONALLY. 2 DEALERS CONFIRMED THE PROBLEM BUT WITHOUT A FACTORY FIX THEY ARE UNABLE TO REMEDY THE PROBLEM.

NHTSA ID

11046515

Incident

Sep 13, 2017

PURCHASED MY 2017XT5 9/13/2017. WHILE DRIVING DOWN A MAIN STREET, I STOPPED FOR A LIGHT. WHEN THE LIGHT TURNED GREEN, THE CAR WOULD NOT MOVE. COULD NOT TURN IT OFF NOR COULD I TRY TO PUT IT IN ANOTHER GEAR. A KIND GENTLEMAN, WHO WAS BEHIND ME, GOT OUT OF HIS CAR AND ASKED IF I WAS OKAY. I TOLD HIM THE CAR WOULD NOT MOVE. HE TRIED. NO LUCK.. I GOT BEHIND THE WHEEL AGAIN AND TRIED TO SHUT IT OFF, AGAIN. EVENTUALLY, IT SHUT OFF. I PRESSED THE STARTED AGAIN AND IT REBOOTED. VERY SCARY... PRAYED THAT I WOULD MAKE IT HOME. NEXT AT, CALLED THE DEALER. EVEN AFRAID TO DRIVE IT IN FOR FEAR OF IT STOPPING BUT I WAS CLOSE TO HOME. THE DEALER KEPT IT FOR 3 DAYS. COULD NOT FIND OUT WHAT WAS WRONG BUT WAS TOLD THAT THEY COULD NOT DIAGONOSE IT UNLESS IT STOPPED. MY BROTHER TOOK HIS CAR IN FOR REPAIRS AND TOLD HIS MECHANIC THAT MY CAR STOPPED, JUST IDLED, IN THE MIDDLE OF A MAIN STREET AND STARTED LAUGHING. BUT HIS MECHANIC SAID "WAS IT A CADILLAC"? MY BROTHER SAID YES. THE MECHANIC SAID THAT THE COMPANY WAS HAVING TROUBLE WITH THE ELECTRIC SYSTEM AND HAVE NOT BEEN ABLE TO FIND THE TROUBLE. BESIDES THAT, I HAD TO HAVE THE SPRAY FOR THE WIPERS ADJUSTED. NOW, MY SUN ROOF DOES NOT WORK. I AM AFRAID TO DRIVE THIS CAR. I WANT TO GIVE IT BACK. WHAT SHOULD I DO????

NHTSA ID

11040698

Incident

Sep 25, 2017

Mileage

400 mi

XT5 HAS A TRANSMISSION SHUDDER, BETWEEN 16MPH AND 50MPH, WITH THE AISIN AF50-8 TRANSMISSION. GM REPORTS NO PROBLEM WITH THE AISIN. CADILLAC TECHNICIAN DROVE VEHICLE AND DID NOTICE SHUDDER. NEXT STEP, INVOLVE GM ENGINEER. IF HE DOESN'T FIND AN ISSUE, I HAVE TO LIVE WITH THE SHUDDER.

NHTSA ID

11033158

Incident

Feb 28, 2017

Mileage

4,500 mi

PULLED INTO PARKING SPACE. VEHICLE WENT TO AUTO STOP/START. WIFE THOUGHT ENGINE WAS OFF AND PRESSED PARK ON SHIFT LEVER. ENGINE RESTARTED AND VEHICLE LUNGED INTO POST.

NHTSA ID

10968270

Incident

Mar 20, 2017

Mileage

4,900 mi

ALAMO RENTAL CAR PUT MY WIFE AND SON AND ME IN A 2017 CADILLAC XTS AT DENVER INTERNATIONAL AIRPORT ON THURSDAY 2 FEBRUARY 2017. WHILE DRIVING TO BOULDER ON A 75-MPH HIGHWAY I HAD TO ADJUST THE DRIVER'S SEAT. ADJUSTING THE DRIVER'S SEAT MEANT ALSO HAVING TO ADJUST THE MIRRORS. I KNEW I COULD ADJUST THE MIRRORS BY FEELING FOR BUTTONS WITH MY LEFT HAND. UNFORTUNATELY, ONE OF THE BUTTON OPTIONS WAS DESIGNED TO COLLAPSE THE SIDE MIRRORS; THIS I DID NOT KNOW. IMAGINE MY SURPRISE WHEN, AT HIGHWAY SPEEDS, BOTH SIDE MIRRORS DISAPPEARED. I TRIED TO UNDO MY UNEXPECTED ERROR BUT COULD NOT SUCCEED BY TOUCH. MY WIFE AND SON HAD TO SERVE AS "HUMAN SIDE MIRRORS" UNTIL, AFTER MANY MILES WITH NO EXIT, I COULD MAKE A SERIES OF RIGHT-HAND TURNS, STOP IN A PARKING LOT, AND CONSULT AN OWNER'S MANUAL ONLINE. WHY WOULD GENERAL MOTORS HAVE DESIGNED THE SIDE MIRRORS TO BE COLLAPSABLE WHILE THE CAR WAS IN MOTION? I MIGHT IMAGINE WANTING TO COLLAPSE THE MIRRORS WHILE ROLLING SLOWLY INTO A TIGHT PARKING SPACE OR GARAGE, BUT I CAN THINK OF NO EXCUSE FOR ALLOWING THE COLLAPSE FUNCTION TO OPERATE WHILE DRIVING AT HIGHWAY SPEEDS. WE COULD HAVE BEEN KILLED. ANYONE COULD HAVE BEEN KILLED.

NHTSA ID

10956412

Incident

Feb 2, 2017