Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 65 NHTSA owner-reported complaints for the 2002 Chrysler Concorde. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 65 · page 1 of 3
THIS CAR HAS AN ONGOING RECALL FOR SEAT RECLINER BOLTS. I WAS DRIVING AND ALL OF THE SUDDEN THE SEAT BACK WENT FLAT AND I FELL BACKWARDS WHILE DRIVING. THIS WILL BE THE 4TH TIME THE SEAT BELT RECLINER BOLT BROKE. I BELIEVE I AM DUE FINANCIAL RESTITUTION EVEN THOUGH I DID NOT GET INJURED OR WORSE I COULD HAVE KILLED SOMEONE AT HIGHWAY SPEEDS. I WAS ON A CITY STREET AT 40MPH WHEN THIS HAPPENED.
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING AT ANY SPEED, A FUEL ODOR WAS NOTICED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS CONTACTED (FREMONT AUTO MALL IN FREMONT, CA) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 216,000.
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
FROM THE TIME OF PURCHASE WE NOTICED THE INTERIOR LIGHTS FLICKERING. THIS COULD OCCUR WHILE DRIVING, WHILE PARKED, AND EVEN WHILE THE CAR WAS TURNED OFF AT NIGHT. THE CAR'S ALARM WOULD ALSO CHIRP WHEN THE CAR WAS OFF. THIS HAS CONTINUED, AND PROGRESSED TO THE BATTERY DRAINING IF UN-DRIVEN FOR OVER 12 HOURS. WE COULDN'T GET ANY OF OUR MECHANICS TO TAKE AN INTEREST IN THE ISSUE. THEY COULDN'T OFFER ANY SUGGESTIONS. WHEN HAVING A MINOR ACCIDENT REPAIRED, A MECHANIC SUGGESTED A PROBLEM WITH THE WIRING HARNESS. *TR
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DECELERATED AS THE RPM READING INCREASED. THE CONTACT STATED THAT AFTER SHUTTING THE ENGINE OFF AND RESTARTING, HE WAS ABLE TO DRIVE WITHOUT FAILURE. THE FAILURE LATER RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TR
AFTER BACKING OUR CAR OUT OF THE CARPORT, WE NOTICED A LONG THIN PIECE OF CORRODED METAL LAYING ON THE GROUND. I GOT UNDER THE CAR AND FOUND THAT THE FUEL TANK RETAINING STRAPS WERE SEVERELY CORRODED, THE ONE ON THE LEFT SIDE OF THE CAR HAD HOLES COMPLETELY CORRODED THROUGH. THE SUSPENSION COMPONENTS HAVE HEAVY SURFACE CORROSION AS WELL. I FEEL THAT IF THE AUTOMOTIVE MANUFACTURES CONTINUE TO USE METAL FUEL TANK RETAINING STRAPS THEY SHOULD ENCASE THEM IN A NON CORROSIVE MATERIAL. THIS WOULD REDUCE THE EFFECTS OF CORROSION AND CHAFING OF THE FUEL TANK, THIS IS A HIGH VIBRATION AREA. I CONTACTED CHRYSLER VIA E-MAIL, THEIR RESPONSE WAS,( UNFORTUNATELY WE ARE UNABLE TO DIAGNOSE THE SITUATIONS YOU HAVE OUTLINED IN YOUR E-MAIL). I THEN CONTACTED CHRYSLER BY PHONE AND TOLD THE REPRESENTATIVE ABOUT MY SITUATION. HE TOLD ME DUE TO THE AGE OF THE CAR AND THE MILEAGE THAT THERE WAS NOTHING THEY COULD DO. AT THAT POINT I ASKED HIM IF I COULD SPEAK TO A SUPERVISOR, HE TOLD ME AT THAT TIME THEY WERE NOT AVAILABLE AND THAT THEY WOULD CALL ME BACK. I NEVER RECEIVED A CALL BACK, HOWEVER I DID RECEIVE A CUSTOMER SURVEY ON MY E-MAIL ACCOUNT. WITH THIS BEING A DANGEROUS SAFETY ISSUE I COULD NOT WAIT FOR CHRYSLER'S RESPONSE. I REPLACE THE FUEL TANK STRAPS MYSELF, I FOUND REPLACEMENT STRAPS AT A LOCAL AUTO PARTS STORE. I HAVE REVIEWED THIS DOT WEB SITE ON PREVIOUS COMPLAINTS WITH THIS MODEL, MAKE AND YEAR AUTOMOBILE. FOUND NOTHING IN REGARDS TO THE FUEL TANK STRAPS. I DID FIND A SERVICE BULLETIN ISSUED BY CHRYSLER ON THE TRANSMISSION CONTROL MODULE WHICH WE HAD REPLACED A FEW YEARS AGO. THIS WAS AN VERY EXPENSIVE REPAIR, WE WERE NEVER NOTIFIED OF THE SERVICE BULLETIN. ANOTHER COMPLAINT FROM A CUSTOMER ABOUT LOSS OF TIRE PRESSURE A SAFETY ISSUE AS WELL. WE ALSO EXPERIENCED THIS, THE TIRES HAD TO BE REMOVED FROM THE RIM AND THE MATING SURFACE OF THE RIM TO TIRE CLEANED. *TR
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT WAS DRIVING 50 MPH HE DROVE OVER BLACK ICE AND CRASHED INTO ANOTHER VEHICLE. A PASSENGER SUSTAINED INJURIES TO THE NECK AND BACK, AND WAS TRANSPORTED TO THE HOSPITAL. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS AVAILABLE. THE MANUFACTURER ADVISED THE CONTACT THAT ALTHOUGH THE VEHICLE WAS DESTROYED, BECAUSE THE FRAME WAS UNDAMAGED THE AIR BAGS DID NOT DEPLOY. THE FAILURE MILEAGE WAS 99,000.
2002 CHRYSLER CONCORDE 2.7L ENGINE. ENGINE NOISE DUE TO EXCESS SLUDGE BUILD UP IN ENGINE EVEN THOUGH SUGGESTED MAINTENANCE ROUTINE WAS FOLLOWED PERFORMING OIL CHANGES AT PROPER INTERVALS. CLIO MICHIGAN CHRYSLER DEALERSHIP MAINTENANCE TECHNICIAN SUGGESTED A TOTAL ENGINE REBUILD OR A USED ENGINE REPLACEMENT AT A COST OF MORE THAN 3000.00 DOLLARS EVEN THOUGH THE ENGINE HAS ONLY 73774 MILES OF NORMAL DRIVING USE. UPON FURTHER INVESTIGATION IT WAS DISCOVERED THAT THERE HAVE BEEN NUMEROUS COMPLAINTS AND SUBSEQUENT CLASS ACTION LAWSUITS FILED AGAINST DAIMLER CHRYSLER CORPORATION AS A RESULT OF PREMATURE FAILURE OF THE 2.7L ENGINE MANUFACTURED BY THE CHRYSLER CORPORATION. I THEN FILED A FORMAL COMPLAINT WITH THE CHRYSLER CORPORATION IN REGARD TO THE ENGINE NOISE AND POSSIBLE PREMATURE FAILURE AND SUGGESTED REPAIR COST AND AS OF HIS DATE HAVE NOT BEEN CONTACTED BY THE SAID CORPORATION. *TR
BEGINNING IN 2005, THE AIRBAG LIGHT ON OUR CHRYSLER CONCORDE DASHBOARD BEGAN INTERMITTENT ON/OFF WHILE DRIVING. THE PROBLEM PERSISTED, BUT KNOWING IT WAS OUT OF WARRANTY AND HOW DIFFICULT ELECTRICAL PROBLEMS ARE, WE IGNORED IT. FINALLY IT REMAINED ON IN 2006 AND IN 2010 WE HAD THE AIRBAG MODULE REPLACED BY OUR DEALER. THE REPAIRED FAILED AND NOW SEEMS TO BE A DEFECTIVE WIRING HARNESS. THE CAR REMAINS AT THE DEALER. THE PARE IS UNAVAILABLE AND THE COST COULD BE THOUSANDS FOR A CAR WORTH 7K. HAS CHRYSLER HAD PROBLEMS WITH THIS MODULE OR HARNESS THAT COULD HAVE BE A SAFETY RECALL? *TR
2002 CHRYSLER CONCORDE. DRIVER'S SEAT BACK SUDDENLY RECLINED. THE SEAT BACK WILL NOT STAY UP. CHRYSLER RECALL C04 (NHTSA CAMPAIGN NUMBER 03V035000 HAD ALLEGEDLY BEEN PERFORMED ON THIS VEHICLE BY THE SELLING DEALER, LAFLAM CHRYLER IN RUNNEMEDE, NJ, ON FEB 20, 2007. THIS RECALL IS SUPPOSED TO ENTAIL REPLACEMENT OF THE SEAT BOLT ASSEMBLY TO PREVENT THIS PROBLEM. I AM THE ORIGINAL OWNER. *TR
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING AND BEGAN SMOKING. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP. THE TECHNICIAN STATED THAT THE TIMING CHAIN AND HEAD GASKET FAILED. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 92,500.
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT STATED THAT THE 2.7 LITER ENGINE IN HIS VEHICLE WAS MALFUNCTIONING. HE HEARD A LOUD KNOCKING NOISE AND OIL WAS NOT BEING PUMPED INTO THE ENGINE. THE CONTACT HAD THE VEHICLE SERVICED FOR AN OIL CHANGE AND ROUTINE MAINTENANCE IN HOPES THAT THE FAILURE WOULD BE CORRECTED. THE MECHANIC INFORMED HIM THAT THE OIL WAS NOT THE ISSUE; HOWEVER, THE ENGINE WAS MALFUNCTIONING. THE MANUFACTURER ADVISED HIM TO GET A WRITTEN ESTIMATE AND SEND IT TO THEM. THE FAILURE MILEAGE WAS 48,000.
I WAS DRIVING MY CONCORDE HOME FROM WORK A WEEK BEFORE CHRISTMAS AND AS I TURNED ON THE RAMP TO GET OFF THE HIGHWAY AT THE BOTTOM OF THE RAMP MY CAR JUST QUIT RUNNING, NO SIGN OF A PROBLEM AT ALL WITH IT BEING SUCH A LARGE VEHICLE IT IS VERY HARD TO CONTROL THE STEERING. I WAS REALLY THANKFUL THAT IT DID NOT HAPPEN ON THE MAIN HIGHWAY BECAUSE I WAS IN THE MIDDLE LANE MOST OF THE WAY HOME AND COULD HAVE BEEN REAR ENDED AND SERIOUSLY HURT. I WOULD LIKE TO KNOW WHAT THE CUSTOMERS CAN DO TO GET REIMBURSED FULLY OR PARTIALLY FOR THE REPAIRS SINCE THEY KNOW THAT THEY HAVE A BIG PROBLEM WITH THE ENGINES. I HAD TO HAVE MY ENGINE REPLACED AND SO I PAID FOR AN ENGINE & LABOR. ALSO THIS PAST SUMMER MINE AND A FRIEND OF MINES AIR CONDITIONER WENT OUT, ANOTHER PROBLEM THAT THEY HAVE SWEPT UNDER THE RUG. PLEASE E-MAIL ME AND LET ME KNOW WHAT WE AS THE CUSTOMERS CAN DO TO GET REIMBURSED FOR THE PARTS AND LABOR TO GET OUR VEHICLES FIXED. THANKS FOR YOUR HELP IN THIS MATTER. *TR
1. SINCE I PURCHASED THE VEHICLE ALL LIGHTING, INTERIOR DASH, HEADLAMPS, ETC. HAVE A "FLICKERING" OR "PULSING" EFFECT. OVER TIME, THIS HAS INCREASED. THE VEHICLE, AN 02 CHRYS CONCORDE, HAS ONLY 26K MI AND WAS PURCHASED NEW. THIS FLICKERING OF LIGHTING HAS WORSENED TO THE POINT THAT IT BOTHERS OTHER MOTORISTS. 2. THIS CONDITION IS CONSTANT. THE VEHICLE WILL NOT START WHEN LEFT 24 HRS WITHOUT RUNNING. VEHICLE STALLED ON AN INTERSTATE, IMMEDIATELY PUT IN NEUTRAL AND ATTEMPTED TO START, NEGATIVE. ALL LIGHTING CEASED TO FUNCTION PRIOR TO BEING ABLE TO FULLY STOP THE VEHICLE. 4-WAY-FLASHERS FAILED TO FUNCTION WHILE ON SHOULDER AND MY VEHICLE WAS NEARLY STRUCK BY ANOTHER MOTORIST. 3. THIS IS CLEARLY A FACTORY DEFECT WITH THE ELECTRICAL SYSTEM. NOT SURE WHAT THE PROBLEM IS. DIAGNOSIS OF THE ALL SYSTEMS WERE NORMAL WITH THE EXCEPTION OF "EXCESSIVE RIPPLE" NOTED FOR THE RECHARGING SYSTEM. PERSONS TESTING VEHICLE DID NOT HAVE AN ADEQUATE EXPLANATION FOR THIS "EXCESSIVE RIPPLE" BUT WERE WILLING TO SELL ME A NEW ALTERNATOR THAT MAY OR MAY NOT FIX THE PROBLEM. BATTERY (ORIGINAL) WAS REPORTEDLY STILL GOOD BUT NEEDED RECHARGING. I FOUND THE GROUND FROM ENGINE TO REMOTE NEGATIVE TERMINAL SEVERED IN HALF--IT RUNS RIGHT OVER THE CATALYTIC CONVERTER. I THINK ORIGINALLY, IT MAY HAVE BEEN TOUCHING THE CONVERTER. IT WAS BRITTLE AND GREENISH OXIDIZED COLOR (I STILL HAVE A PIECE OF IT). I AM PLANNING TO TRY A NEW ALTERNATOR IN THE VERY NEAR FUTURE AND I WILL HANG ONTO THE OLD ONE. *TR
REAR SEAT BELTS (3) DO NOT CATCH WHEN I PULL ON THEM SUDDENLY. I DID NOT HAVE ANY INCIDENT THAT CAUSED ME TO CHECK THEM. I UNDERSTAND SEAT BELTS ARE WARRANTED FOR THE LIFE OF THE CAR SO THAT THEY CAN BE REPAIRED WITHOUT COST. THE CAR IS 2002 CHRYSLER CONCORDE. IT HAS APPROX. 64,000 MILES AND I AM THE ORIGINAL OWNER. *TR
ENGINE FAILURE ON 2002 CHRYSLER CONCORDE WITH 2.7L ENGINE. VEHICLE ONLY HAS 40,500 MILES ON ODOMETER. ENGINE FAIL WITH NO WARNING. CURRENTLY VEHICLE IS AT CHRYSLER DEALER FOR DIAGNOSE AND POSSIBLE REPAIR UNDER EXTEND WARRANTY STILL IN AFFECT (7 YRS. OR 100,000 MILES). AT THIS TIME I DO NOT KNOW IF THE DEALER IS GOING TO MAKE GOOD ON WARRANTY OR NOT. *TR
I GOT TO WORK THIS MORNING 4/18/2008 8:15 AND TURNED IN THE PARKING LOT AND COULDN'T STEER THE ...WHEEL. ENOUGH IS ENOUGH. THIS IS MY 3RD CAR I HAVE BOUGHT FROM CHRYSLER AND I AM FED UP. THE THIRD TIME HAS NOT BEEN THE CHARM. *TR
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 55 MPH, THE VEHICLE JERKED AND THEN SHUT OFF WITHOUT WARNING. APPROXIMATELY TEN MINUTES LATER, THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT SHUT OFF AGAIN. THE DEALER STATED THAT A DEFECTIVE PART IN THE ENGINE CAUSED THE VEHICLE TO OVERHEAT. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. AS OF NOVEMBER 21, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 88,000 AND CURRENT MILEAGE WAS 90,000.
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 40 MPH, THE VEHICLE OVERHEATED AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE THERMOSTAT AND RADIATOR CAP CAUSED THE FAILURE. THE MECHANIC REPLACED THE PARTS; HOWEVER, THE FAILURE CONTINUED. THE DEALER STATED THAT THE HEAD GASKET FAILED. AS OF NOVEMBER 9, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 81,900 AND CURRENT MILEAGE WAS 82,224.
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE ACCELERATING FROM A STOP, THE BACK OF THE DRIVER SEAT RECLINED TO THE FLOOR WITHOUT WARNING. THE CONTACT PULLED OFF THE ROAD AND NOTICED THAT THE ENTIRE SEAT FAILED. CHRYSLER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 03V035000 (SEATS:FRONT ASSEMBLY:RECLINER). THE MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE SEAT AGAIN FOR FREE AND WOULD NOT PROVIDE REIMBURSEMENT FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 53,000. UPDATED 01-14-08. *KB A LOCAL MECHANIC REPLACED THE SEAT TRACK AND TIE ROD END. UPDATED 12/12/07. *JB
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE IDLING AT A TRAFFIC LIGHT, THE DRIVER'S SEAT UNEXPECTEDLY RECLINED. THE CONTACT STATED THAT THE SEAT COULD NOT BE RAISED. THE CONTACT TOOK THE VEHICLE TO THE MECHANIC AND THEY STATED THAT THE CAUSE OF FAILURE WAS THE FRONT SEAT POWER ASSEMBLY. THE MECHANIC REPAIRED THE VEHICLE. THERE IS A RECALL FOR THE FRONT SEAT POWER ASSEMBLY (NHTSA CAMPAIGN ID NUMBER: 03V035000). THE CURRENT AND FAILURE MILEAGES WERE 52,000.
I JUST GOT OFF THE HIGHWAY. WHILE I WAS PARKING THE VEHICLE I HEARD POPPING NOISE UNDER THE HOOD AND I COMPLETELY LOST STEERING. THE BOLTS HOLDING THE INNER RODS AND RACK AND PINION BROKE OFF. AFTER SOME RESEARCH I FOUND OUT THAT THIS IS VERY COMMON PROBLEM FOR THIS LINE OF CHRYSLER VEHICLES. I CALLED CHRYSLER CUSTOMER SERVICE. THEY CLAIM THAT THIS IS NOT THEIR PROBLEM BECAUSE THE CAR IS NOT UNDER MANUFACTURE WARRANTY.. *TR
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 60 MPH, THE CONTACT HEARD A LOUD RATTLING SOUND COMING FROM THE ENGINE. THE VEHICLE IS NO LONGER ABLE TO BE DRIVEN. THE FUEL SYSTEM WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 108,780.
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE FAILS TO START OCCASIONALLY. THE DEALER PERFORMED A TUNE-UP ON THE VEHICLE. APPROXIMATELY THREE WEEKS LATER, THE VEHICLE BEGAN TO OVERHEAT. THE MECHANIC STATED THAT THE VEHICLE NEEDED A TRANSMISSION FLUSH, BELTS, AND A NEW WATER PUMP AND PERFORMED THE REPAIR. APPROXIMATELY TWO DAYS LATER, THE ENGINE COMPLETELY FAILED WITHOUT WARNING. THE MECHANIC STATED THAT THE ENGINE WAS BLOWN, BUT WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 75,000 AND FAILURE MILEAGE WAS 70,000.
ABS AND TRACTION CONTROL SYSTEM FAILED. *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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