UNPERFORMED RECALL : NHTSA CAMPAIGN #91V004000. THE SERV. MGR. AT NEVADA AUTO MALL TOLD ME HE NEEDED TO VOID THE WORK ORDER BECAUSE HE DID NOT HAVE TIME TO WORK ON MY CAR BUT IT WOULD BE OKAY TO DRIVE. I WAS AT THAT TIME EMPLOYED BY NEVADA AUTO MALL, BUT IN THE INTERIM, I WAS FIRED FROM MY JOB, AND MY CAR RELEASED TO ME WITHOUT THE SAFETY RECALL BEING PERFORMED. MY CAR'S ELECTRICAL SYSTEM HAS NOW SHORTED OUT, DIRECTLY RESULTING FROM THIS UNPERFORMED RECALL, AND I AM UNABLE TO DRIVE IT. I CONTACTED CHRYSLER CUSTOMER ASSISTANCE AND SPOKE TO CAMERON. HE SAID THAT NEVADA AUTO MALL REPORTED THE RECALL BEING PERFORMED ON MY CAR JUNE 14, 2004. THIS IS FRAUD!! NOT ONLY DID THEY NOT PERFORM THE RECALL (THEY NEVER HAD MY CAR IN THEIR SHOP THIS ENTIRE YEAR!), BUT THEY ALSO CHARGED CHRYSLER FOR A RECALL THEY NEVER PERFORMED! I SPOKE WITH SEAN AT CUSTOMER SERVICE TODAY AND HE SAID THAT CHRYSLER HAD SENT ME AN E-MAIL ON NOV. 9 STATING THIS IS BASICALLY NOT THEIR PROBLEM AND THAT I SHOULD TAKE IT UP WITH THE DEALERSHIP. SINCE THE DEALERSHIP IS AN "AUTHORIZED REPRESENTATIVE" OF CHRYSLER, I BELIEVE IT TO BE AS MUCH THEIR PROBLEM AS IT IS THE DEALERSHIP'S. I NEVER RECEIVED THE E-MAIL THEY SUPPOSEDLY SENT ME AND WHEN I ASKED "SEAN" TO RE-SEND IT, HE SAID HE WOULD HAVE TO FIND SOMEONE WHO COULD RE-SEND IT TO ME AS HE COULD NOT DO IT. NOR COULD HE PRINT IT OUT AND FAX IT TO ME. "SEAN" ALSO TOLD ME THAT THIS WAS NOT A SAFETY RECALL, JUST A REGULAR RECALL. ANOTHER LIE!! I PRINTED OUT A COPY OF THE ORIGINAL LETTER SENT TO THE DIR. OF AUTOMOTIVE SAFETY PLANNING AND COMPLIANCE WITH CHRYSLER CORP. FROM THE CHIEF OF DEFECTS INVESTIGATION ENFORCEMENT WHICH CLEARLY STATES SAFETY RECALL. *JB
- NHTSA ID
- 10098666
- Incident
- Nov 8, 2004