2024 Chrysler Pacifica Plug-In Hybrid Problems

A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will Shut Off Soon." Within moments, the van lost power and the steering wheel locked - fortunately while I was already stopping at a stop sign. The vehicle became completely unresponsive. After researching online, I found this was a known issue requiring a specific reset procedure: exiting the vehicle, multiple attempts with the start/stop button, and then restarting. While this eventually worked, both the Check Engine and battery warning lights remained illuminated during my careful drive home. My attempts to get assistance through Chrysler Assist were unsuccessful, with their only recommendation being to visit a dealer. At the dealership, they identified three diagnostic codes: B1945-13 B10EB-00 P0A78-00 While they performed a recall-related firmware update, the underlying concern remains: What if this failure had occurred on a freeway, in adverse weather conditions, or with my family aboard? More concerning is the discovery that this isn't an isolated incident. Similar reports are appearing across owner forums and social media, suggesting this is a widespread issue affecting Chrysler's hybrid vehicles. Despite apparent awareness of the problem, Chrysler has yet to implement a comprehensive fix. As a new hybrid vehicle owner, this experience raises serious questions about vehicle safety and manufacturer responsibility. While the automotive industry pushes toward electrification, ensuring basic safety and reliability should remain paramount.

I was driving at a speed of about 60 KM per hour .(The vehicle is just 8000 km on it.) The vehicle suddenly gave some sort of warning and engine shut down on the road.,and vehicle stalled in the centre of the road causing a serious safety issue for my baby and toddler in the vehicle. Luckily a tow truck was behind us who gave us some protection by stopping behind us. I turned on and off and after 10,15 minutes the vehicle started again. I am really nervous to drive this vehicle after this incident especially with my kids with me . Please advise. Thank you.

The contact owns a 2024 Chrysler Pacifica Plug-In Hybrid. The contact stated that on several occasions while the vehicle was stopped, the gear selector was twisted to select a different gear; however, the response was significantly delayed, or failed to shift into gear as intended. The contact stated that after approximately two attempts, or after waiting for several seconds, the transmission would shift into the intended gear. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

We picked up a new 2024 Pacifica Hybrid Pinaccle with 85 mile on it on the evening of [XXX]. During rush hour on [XXX] in Atlanta on [XXX], the vehicle alerted "Stop Safely Vehicle Will Shut Off In < 2 Minutes". This caused the driver (my wife) to panic as this is Atlanta rush hour. Thankfully she made it to the shoulder from the far left lane before the vehicle shut down - thanks to some friendly drivers who acknowledged her sudden use of hazard flashers and loss of speed. She was able to restart the vehicle after a delay and get it off the interstate. This could have caused a major accident. During her 3.5 mile drive after she was able to get off of [XXX] in downtown Atlanta, the vehicle alerted and shut down another 3 times. When she finally got it home, it had 160 miles (total) on it. The dealer service department would not pick it up and advised we had to call Chrysler roadside assistance to come get it as we did not feel it was safe to drive to the the dealership. We were forced to pay $82.50 to have this towed as it exceeded the 4 mile radius Chrysler roadside assistance is authorized to tow a vehicle. Our dealer is the closest one to our house... The vehicle is displaying a code of P0A78. The vehicle is set to be towed to the dealer tomorrow for evaluation. I have photos documenting the warning message and error codes if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will Shut Off Soon." Within moments, the van lost power and the steering wheel locked - fortunately while I was already stopping at a stop sign. The vehicle became completely unresponsive. After researching online, I found this was a known issue requiring a specific reset procedure: exiting the vehicle, multiple attempts with the start/stop button, and then restarting. While this eventually worked, both the Check Engine and battery warning lights remained illuminated during my careful drive home. My attempts to get assistance through Chrysler Assist were unsuccessful, with their only recommendation being to visit a dealer. At the dealership, they identified three diagnostic codes: B1945-13 B10EB-00 P0A78-00 While they performed a recall-related firmware update, the underlying concern remains: What if this failure had occurred on a freeway, in adverse weather conditions, or with my family aboard? More concerning is the discovery that this isn't an isolated incident. Similar reports are appearing across owner forums and social media, suggesting this is a widespread issue affecting Chrysler's hybrid vehicles. Despite apparent awareness of the problem, Chrysler has yet to implement a comprehensive fix. As a new hybrid vehicle owner, this experience raises serious questions about vehicle safety and manufacturer responsibility. While the automotive industry pushes toward electrification, ensuring basic safety and reliability should remain paramount.

Got “Stop Safely Vehicle Will shut off soon” message twice. Vehicle shut off both times.

While traveling at highway speeds, the vehicle cut the engine and displayed a message that the vehicle would shut-down in 2 min. The message was inaccurate, as the vehicle immediately cut the engine. The first time it happened, the vehicle coasted to a stop in the middle of HOV lane. The second time it happened, I was in the right lane and the vehicle was able to coast to the shoulder.

We were driving on a 2 lane stretch of highway under construction. There were concrete barriers at the edge of the left and right lanes. There were no shoulder pull off areas or highway exits. We had been driving at highway speeds for 30 minutes. For about the next 10 minutes, there was heavy traffic congestion. Traffic was periodically stopped in both lanes and generally moving at less than 30 MPH. We were in the left lane when we got an audible chime followed by a dash board message, “Stop Safely - Vehicle will Shut Off Soon”. I was hoping the warning would give me enough time to get off the highway. I used my turn signal to change lanes but the traffic in the right lane would not let me in. I pushed on the gas and there was no engine response and the check engine light was on. I put my hazard lights on and rolled to a stop. The vehicle was blocking the entire left lane and there was no where else to go. We needed a tow. Roadside assistance instructed us to call 911. The vehicle is being repaired under warranty. The engine and transmission are available for inspection upon request to the rental car owner. My family and the other highway drivers safety was put at risk. It is my understanding that over 60,000 HEV Pacifica vehicles were recalled between 2017-2023 for this issue. The corrective action was not to mechanically engineer the problem out of the vehicle but to install a software update to provide the dash board audible and verbal warnings. The 2024 models come with the software mod and so there is no current recall for this years model. I would argue the recall fix is inadequate. There are many roadways where it is not possible with the warning time provided to “Drive to a safe location” and safety continues to be compromised. Verbally filed with NHTSA, ID11598224 due to not having a VIN for the web site entry. My intent is not to duplicate the report, but to provide a more accurate 1st hand account with this submission.

I just purchased my 2024 Chrysler Pinnacle Hybrid on May 8 on Monday the 13th I was driving and the Lane Sense and Service Lane Sense went off telling me to keep both hands on the wheel they were it pulled the car to the left and then stopped it was scary, yesterday while driving with cruise control, nothing around us coming back from an appointment on with granddaughter all the sudden cruise control stopped working and the symbol AEB turned off, also Service Automatic Emergency braking needed servicing, adaptive cruise control (ACC) Fault I do not have pictures of the first incident as I was driving I had my granddaughter take the picture of the second incident.

•What component or system failed or malfunctioned, and is it available for inspection upon request? The engine shut off and I lost the ability to accelerate. The issue only resolved when I turned off the vehicle and opened my car door while on the highway and had oncoming cars driving next to me at 55+ MPH. After shutting the car door and turning the vehicle back on, I was able to continue to drive home. The check engine light remains on while the vehicle is powered on, now. This vehicle is available for inspection upon request. •How was your safety or the safety of others put at risk? The engine lost power as my wife, two children, mother, and I were going down a ramp attached to the highway. We lost momentum and ability to accelerate and I had to stop on the side of the highway as cars had to drive around us as we were forced to stop half on the right highway shoulder and half in the right-most lane. •Has the problem been reproduced or confirmed by a dealer or independent service center? Not that I am aware of. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not as of 06May2924, I reached out to the Bachman Jeffersonville Indiana dealer that I purchased this vehicle from to collect the vehicle’s issue code(s). •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? “Stop Safety Vehicle Will Shut Off Soon” appeared when the vehicle first had the issue occur. Now the check engine light remains on when the vehicle is powered on.

dash reads Stop safely engine will shut off soon. Just before that the driver will loose power steering and brakes for a second. no acceleration or ability to stop safely have to just role and pray.

Two children and I were put in a very dangerous situation when our Avis rental car (2024 Chrysler Pacifica) stopped suddenly, with hardly any notice, while in motion. As the driver, mid Uturn off a busy offramp near [XXX] in CA, I had a moment's notice before I lost all power to the vehicle. The engine light, battery light both went on and I lost all ability to move the car despite having 1/2 tank of gas. The car ended up in a precarious angle across a lane of traffic and put us at very serious risk of being hit from behind by other cars moving at high speed. The responding CHP officer stated in no uncertain terms was that vehicle to be driven on the freeway more that day. The tow truck operator remarked that I was the second driver of a Chrysler Pacifica that he picked up that week to report the exact same problem with the car stopping while in motion and leaving the driver with little time/space to maneuver the car to a safe position. It is commonly reported that these vehicles "reset" often soon after, with all warning lights back to normal, and so the next unsuspecting rental car customer would have no idea that they are at serious risk of rear end collision at high speeds if they are driving on the freeway in one of these vehicles. Please recall the 2024 Chrysler Pacifica to avoid serious injuries or fatalities. Repair techs should believe customers when they report this dangerous spontaneous shut down, regardless of how the car later presents at a maintenance visit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)