RoadVitals

2021 Cruiser Twilight Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Dec 8, 2023
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Dec 8, 2023

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2021 Cruiser Twilight. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Suspension
Filed Dec 8, 2023

My family took a trip from Colorado to Yellowstone National Park in Wyoming. I began feeling a strange sway in the trailer about half-way through Grand Tetons National Park. When we arrived at our campground in Yellowstone, I noticed that I was unable to level the camper properly and began looking at potential causes. The I-Beam type frame broke at and around where the rear axle mount shackle is welded to the frame. The frame itself is what broke, and not the welds of the shackle. I have been trying to work with the dealership that I purchased the camper-trailer form in 2021, since August of 2023, but the manufacturer of the camper (Heartland) and the manufacturer of the frame and axles (Lippert) have so far refused to honor the 3 year structural warranty. Multiple RV owner forums have discussed and provided photos of very similar as well as identical issues involving Lippert RV Frames and Heartland Trailers dating back to 2019/2020. Several of those forums suggest that everyone experiencing the problems should file a complaint with the NTSB.

NHTSA ID
11559189
Incident
Jul 14, 2023

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .