2016 Dodge Durango Powertrain (other) Problems

Driving in the left lane of an interstate highway at 75mph, in moderate traffic, in daylight hours, clear weather, with my young son. Sudden, unexpected decrease in engine rpm resulted in unannounced, approximate 40 mph reduction in speed. The instrument cluster illuminated stating “ service transmission continue in D. Do Not Shift or Turn Engine Off”. Such an unforeseen event, without brake light illumination, resulted in several following vehicles to take evasive actions, thus preventing a potential mass casualty accident. I was able steer towards the right shoulder at the greatly reduced speed of 35mph, collect myself, check on my upset son and try to make sense of what had happened. At this point panic began to set in. I called my Father & he was able to provide the next step being to deliver the vehicle to the local Dodge dealership. Those few miles were miserable since the dash was still presenting dismal warnings, there was reduced power and the vehicle acted like it was in a very low gear. The dealership was closed, so the vehicle was parked on lot however, once the engine was turned off the battery power remained on. Unable to lock, turn off or change any electrical device. We returned the following day and spoke to the service advisor who stated, “the vehicle had entered the Limp Mode” Addition research states it is a safety feature that activates when a critical issue is detected by a computer. Well, I guess the engineers never thought about such a radical transformation at highway speeds….without brake lights! Such a device should never allow an automobile to suddenly and without notice, startle the driver with annunciations while simultaneously downshifting and reducing engine rpm.

NHTSA ID

11675495

Incident

Jul 22, 2025

WHILE MOVING THE CAR LOSES POWER, SHIFT TO P THEN DESIRED GEAR AND COMES TO A STOP. NOT ABLE TO STEER.

NHTSA ID

11531768

Incident

Jul 11, 2023

The contact owns a 2016 Dodge Durango. The contact stated that his daughter was in the passenger seat when she activated the push start button and the vehicle rolled backward while in the park position. The contact's daughter got out of the vehicle midway while it was rolling backward and sustained scrapes to her knees and elbows. The vehicle crashed into the neighbor's garage door. The rear windshield was shattered, and the rear fender and liftgate were damaged. No medical attention was received. A police report was filed. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that they would reach out in 4 days. The failure mileage was 77,800.

NHTSA ID

11439842

Incident

Nov 8, 2021

Mileage

77,800 mi

3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on major roadways in traffic. PD was called for last incident. The car has been to the dealer 3 times, dealer is unable to replicate problem and unable to pull codes from computer every single time. Vehicle has been inspected by dealer every single time. No warning lights or lamp or messages have appeared prior to this issue. The last incident - as described on major roadway - my children were in vehicle. This is a complete and dangerous issue, still not being addressed. The car had come to a light, stopped, the auto engine had kicked in, and when time to move, the entire panel lit up and transmission knob locked once again.

NHTSA ID

11433548

Incident

Sep 19, 2021

Very common cylinder 2 misfire. Replaced all spark plugs and the cylinder two ignition coil. Replaced upper and lower intake gasket seals, replaced the fuel injector. Still having issues with misfire. Wiring is all correct - pumps and valves are right. It must be a broken head and this is a known issue with previous years of Chrysler engines that have had recalls. This is an expensive fix and dangerous if not fixed. It is not fair to the consumer that Chrysler has still yet to fix such issues after prior years have been recalled, and yet they don’t recall the 2016 pentastar 3.6L. I am requesting this be looked into and recalled for I am one of many who are encountering this serious issue that will inevitably cause wrecks.

NHTSA ID

11429563

Incident

Aug 18, 2021

WHILE DRIVING MY 2016 DODGE DURANGO LIMITED, MY CHECK ENGINE LIGHT CAME ON, THEN THE (ABS) LIGHT CAME ON AND THEN MY BATTERY LIGHT CAME ON. EVERY LIGHT ON THE DASH AND SYSTEM WARNING WAS LIT UP. THEN THEY STARTED FLICKERING AND THEN THE VEHICLE DIED RIGHT IN THE MIDDLE OF A BUSY CITY ROAD DURING PEAK TRAFFIC. I HAVE REPLACED THE BATTERIES THINKING THAT MAY HAVE SOMETHING TO DO WITH IT. I HAVE HAD THE ALTERNATOR CHECKED AND IT IS GOOD. I HAD TO GET IT TOWED TO MY HOUSE AND HAS BEEN SITTING EVER SENSE WITH NO POWER. I DON'T KNOW WHAT THE ISSUE IS, BUT FOR A CAR TO DIE IN THE MIDDLE OF THE ROAD DURING PEAK TRAFFIC IS COMPLETELY UNSAFE AND UNACCEPTABLE. PLUS I HAD ONLY HAD THE CAR FOR 2 MONTHS

NHTSA ID

11366958

Incident

Sep 12, 2020

Mileage

122,000 mi

VEHICLE TURNS OFF WHILE DRIVING. THE IGNITION BUTTON GOES TO ACC. THE CLUSTER BOARD THEN SAYS TO PRESS BRAKE AND PUT VEHICLE IN PARK. THIS IS HAPPENING MORE OFTEN IT WAS PERIODICALLY BUT NOW HAPPENING ON EVERY TRIP.

NHTSA ID

11362368

Incident

Oct 2, 2020

Mileage

90,000 mi

ON 06/2018 I CAME HOME AND PULLED INTO OUR DRIVEWAY. I PUT OUR DODGE DURANGO 2016 WITH 21110 MILES IN THE PARK POSITION AND I THEN OPENED OUR GARAGE DOOR HALFWAY OPEN. I WALKED UNDER THE DOOR AND WENT INTO THE HOUSE TO GET MY WALLET OUT OF MY PANTS WHICH I WAS WEARING EARLIER. IT WAS A COUPLE MINUTES LATER WHEN MY WIFE AND I HEARD A BIG BANG. WE BOTH RAN OUT TO THE GARAGE AND SAW THE 2016 DODGE DURANGO SUV HALFWAY INTO THE GARAGE. THE GARAGE DOOR WAS STOPPING THE SUV FROM GAINING SPEED AND COMING INTO THE HOUSE. IT DAMAGE OUR GARAGE DOOR SIGNIFICANTLY AND PUT SCRATCHES ON OUR SUV HOOD AND WINDSHIELD. LUCKILY THE GARAGE DOOR STOPPED IT OTHERWISE IT WOULD'VE BROKEN DOWN THE WALL AND COULD'VE RAN OVER ONE OF OUR CHILDREN OR US OR DONE SO MUCH DAMAGE. MY GARAGE DOOR IS DAMAGED IN OUR SUV IS SCRATCHED UP AND FORTUNATELY IT'S NOT OUR LIFE THAT WAS HURT. AS FAR AS THE ENGINE IS CONCERNED WITH YOU A KNOCKING WHEN WE PRESS THE GAS AT FIRST. BETWEEN FIRST AND SECOND GEAR. SOUND LIKE A LIFTER IS GOING OR ARE BAD

NHTSA ID

11341406

Incident

Jun 1, 2018

Mileage

21,110 mi

PARKING AT WALMART PARKING LOT PUT MY CAR ON REVERSE AND THE CAR ROLL FORWARD AND THE SHIFT KNOB WAS BLINKING. THEN PUT THE CAR IN PARK AND THEN REVERSE AND STILL BLINKING AND AT THE SECOND TIME WHEN I PUT IT ON REVERSE IT WORK. THAT THE SECOND TIME THAT SOMETHING LIKE THAT HAPPENED. FIRST AT A RED LIGHT ON A HILL CAR WAS ON DRIVE AND ROLL BACK AND THE SHIFT KNOB WAS BLINK. AND I DID THE SAME THING AT WHEN IT DIDNT GO ON REVERSE. I WHEN TO A DODGE DEALER PAY FOR A DIAGNOSTIC AND THEY DIDN'T FIND ANYTHING THE FIRST TIME THAT HAPPEN.

NHTSA ID

11269751

Incident

Oct 20, 2019

WHEN DOWNSHIFTING FROM 2ND TO 1ST GEAR, TRANSMISSION DOES NOT SHIFT SMOOTHLY. EXHIBITS A JOLT FORWARD, ESPECIALLY WHEN COMING TO A FULL STOP. ISSUE OBSERVED FOR SEVERAL MONTHS. ISSUE WAS RAISED TO THE DODGE DEALERSHIP SERVICE TECHNICIANS OVER THE COURSE OF SEVERAL VISITS AFTER EXPERIENCE THE RECURRING ISSUE. VEHICLE HAS BEEN IN SHOP FOR OVER 4 WEEKS, NO RESOLUTION. SERVICE REPS HAVE OBSERVED THE ISSUE AS WELL. SERVICE TECHNICIAN REFERRED TO IT AS "BUMP STOP". IT IS A CONSISTENTLY NOTICEABLE JOLT MOST TIMES WHEN DOWNSHIFTING TO 1ST GEAR, ESPECIALLY ON CITY STREETS WHEN APPROACHING A STOP SIGN OR RED LIGHT.THE TECHNICIANS CONTINUE TO TRY AND RESET THE COMPUTER PROGRAM AND RUN DIAGNOSTICS BUT NOTHING SEEMS TO BE RESOLVING THE ISSUE.

NHTSA ID

11243436

Incident

Jun 24, 2019

Mileage

25,000 mi

TRANSMISSION HARD DOWNSHIFT FROM 2ND TO 1ST GEAR AND VEHICLE LURCHES FORWARD WHEN COMING TO A STOP AND FROM 4TH TO 5TH GEAR AT TIMES WHILE UP SHIFTS AT SLOW CRUISING SPEED IT FEELS LIKE IT'S BOGGING BEFORE SHIFTING UP TO 5TH. DOWNSHIFTING 5TH TO 4TH FEELS A CLUNK. BROUGHT IT TO THE DEALER 3 RIVER DODGE IN PITTSBURGH PA WHEN I 1ST BOUGHT IT THEY SAID ALL THE SOFTWARE WAS UP TO DATE AND NOTHING THEY CAN DO FOR ME. THIS SEEMS TO BE A ISSUE BUT I CANNOT GET A RESOLUTION FROM DEALER.I BOUGHT IT SEPTEMBER 27 2018 AND PROBLEM STILL THERE.

NHTSA ID

11229995

Incident

Sep 28, 2018

Mileage

45,000 mi

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT ROLLED BACK AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES WHILE RUNNING AFTER THE VEHICLE AND BRUISED BOTH KNEES. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO TRINITY CHRYSLER DODGE JEEP RAM (1550 W SPRINGFIELD RD, TAYLORVILLE, IL 62568, (217) 824-3377) WHERE THE SHIFT KNOB WAS UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000.

NHTSA ID

11202825

Incident

Oct 23, 2018

Mileage

40,000 mi

IT WAS NOTED SHORTLY AFTER PURCHASING THE VEHICLE THAT THE CAR WILL SHIFT REALLY HARD WHEN DOWNSHIFTING FROM 2ND TO 1ST. THE HARD SHIFT WILL SOMETIMES CAUSE A JERKING MOTION IN THE CAR. THIS PROBLEM CONTINUES TODAY. I HAVE TAKEN THE CARE MANY TIMES TO THE DEALERSHIP. THEY HAVE TOLD ME EACH TIME THAT EITHER A SOFTWARE UPDATED WAS NEEDED OR THEY COULD NOT REPLICATE THE ISSUE. PLEASE NOTE THE ISSUE IS NOT EVERY TIME. THE PROBLEM DOES COME AND GO. LAST FRIDAY, 2/15, THE CAR WOULD NOT GO INTO REVERSE. I WOULD PUT THE CAR IN REVERSE AND IT WAS AS IF I WERE STILL IN PARK. AFTER A FEW TRIES, I RESTARTED THE CAR AND IT WENT INTO REVERSE WITH NO PROBLEM. THE NEXT DAY SATURDAY 2/16, AFTER I PLACED THE CAR IN PARK, I TOOK MY FOOT OFF THE BRAKE AND THE CAR LUNGED FORWARD AS IF IT WERE STILL IN GEAR. I AGAIN RESTARTED THE CAR, THIS TIME A FEW TIMES, JUST TO SEE IF THE CAR WOULD DO IT AGAIN. IT DID NOT. YESTERDAY, THIS HAS HAPPENED BEFORE AND WAS TAKEN IN FOR SERVICE, A NOISE WOULD COME FROM THE SHIFTER KNOB AREA EACH TIME THE BRAKE WAS PRESSED. THE KNOW HAS BEEN REPLACED ONCE BEFORE BY BOB BAKER DEALERSHIP. ON TOP OF THESE ISSUE, THE ELECTRONICS HAVE GONE OUT ON THE DASHBOARD WHERE THE CLIMATE CONTROL, RADIO, ETC ARE LOCATED. I HAVE AN APPOINTMENT TO TRY AND GET THIS ISSUES ADDRESS AT BOB BAKER DEALERSHIP. I HAVE 20 PAGES OF SERVICE HISTORY ON THIS CAR, MOST OF IT ARE REGARDING THE VERY HARD DOWNSHIFTING.BELOW I WILL MARK THE DATE THE MOST RECENT ISSUE HAPPENED WITH THE CAR. *TR

NHTSA ID

11183264

Incident

Feb 15, 2019

"TAKATA RECALL" I'VE HAD SEVERAL EXPERIENCES WITH MY 2016 DODGE DURANGO THAT WAS BOUGHT BRAND IN JUNE OR JULY 2016 WITH 23 MILES ON IT FROM A DODGE DEALERSHIP. A COUPLE MONTHS AFTER IT WAS BOUGHT, THE CAR CUT OFF WHILE DRIVING PRESENTING SIGNALS OF "PULL OVER", "CHECK ENGINE", "POWER TRAIN" AND MORE. THE SIGNALS WERE FLASHING NON STOP. ONCE I PULLED OVER, THE CAR WOULDN'T START OR MOVE SO I PUT IT IN PARK AND CONTACTED THE DEALERSHIP. MY CAR WAS TOWED TO THE DEALERSHIP AND THE DEALERSHIP STATED THAT THE REPAIRS LIED WITH THE COMPUTER CHIP(S). IT WAS A SIMPLE UPDATE NEEDED. MY HUSBAND AND I PAID FOR THAT. IN MARCH/APRIL OF 2017, WE EXPERIENCED OUR CAR ROLLING INTO THE NEIGHBORS YARD WHILE ON AND IN PARK. OUR HOME CAMERA TAPED ME GETTING OUT OF THE VEHICLE WHILE IN PARK (ACCORDING TO THE REAR LIGHTS) IN MY FRONT YARD ON THE GRASS AND THEN THE CAR MOVING FORWARD OF WHICH THE CAMERA STOPPED RECORDING AT THIS MOMENT. WHEN I WALKED BACK OUTSIDE TO MY CAR, IT WAS ROLLING ONTO THE NEIGHBORS' PROPERTY. I HAD TO RUN AND CATCH IT. IN THE LATER MONTHS OF 2017, THE GAS LEVER STOPPED WORKING. AFTER PUSHING THE GAS BUTTON, IT WOULDN'T OPEN AND STILL DOESN'T OPEN, SO WE HAVE TO OPEN THE GAS USING THE "STRING" OR PULLEY IN THE TRUNK SPACE OF THE DURANGO BY LIFTING THE LIFT GATE TO GET TO IT. IN DECEMBER 2018, THE CAR WOULDN'T START. DODGE TOWED IT TO THE NEAREST DEALERSHIP AND A NEW BATTERY WAS NEEDED ALONG WITH RECALL UPDATES. JANUARY 2019, THE VEHICLE'S DASHBOARD WENT OUT WITH NO LIGHTING OR ANYTHING SHOWING ALTHOUGH THE CAR WAS OPERABLE. IT IS CURRENTLY STILL IN THE SHOP WHILE MY FAMILY OF 5 IS OPERATING WITH ONE VEHICLE.

NHTSA ID

11166228

Incident

Jan 3, 2019

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THE VEHICLE INTERMITTENTLY FELT LIKE IT WENT INTO ANOTHER GEAR AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TETERBORO CHRYSLER JEEP DODGE RAM (469 US-46, LITTLE FERRY, NJ 07643, 201-440-0222), BUT THE FAILURE COULD NOT BE DUPLICATED OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.

NHTSA ID

11114560

Incident

Dec 1, 2016

Mileage

31,000 mi

WHILE DECELERATING, AT APPROXIMATELY 25 MPH, EXPERIENCED A SEVERE BUMP DURING DOWNSHIFT CAUSING DRIVER TO LOSE TEMPORARY FOOT TO BRAKE PEDAL CONTACT. OCCURRED IN TRAFFIC APPROACHING TRAFFIC LIGHT. MADE DEALER SERVICE DEPARTMENT AWARE OF CONDITION. WHILE ROAD TESTING WITH ADVISOR, I WAS TOLD CONDITION NORMAL TO VEHICLE. ATTEMPTED REPAIR WAS RE FLASH OF TRANSMISSION CONTROL MODULE. SLIGHT IMPROVEMENT WAS SHORT LIVED, NOW WORSE THAN PRIOR TO RE FLASH.

NHTSA ID

11085083

Incident

Jun 10, 2017

Mileage

7,000 mi

WHILE DRIVING THE VEHICLE A MESSAGE CAME UP ON THE CLUSTER "START/STOP SYSTEM DISABLED. SERVICE START/STOP SYSTEM". SHORTLY AFTER THERE WAS ANOTHER MESSAGE "LOW BATTERY MODE. SOME SYSTEMS FUNCTION REDUCED". I LOOKED AT THE SYSTEM HEALTH STATUS AND THE BATTERY VOLTAGE WAS AT 11.2 VOLTS. WHILE DRIVING THE VOLTAGE CONTINUED TO DROP. I CALLED THE DEALER AND THEY ASKED ME TO BRING THE VEHICLE IN TO CHECK DIAGNOSTICS. WHILE DRIVING TO THE DEALER THE VOLTAGE CONTINUED TO DROP AND THE RADIO TURNED OFF AND WOULD NOT TURN BACK ON. WHEN I ARRIVED AT THE DEALERSHIP THE VOLTAGE WAS AT ~10.1 VOLTS. WHEN I PULLED THE VEHICLE INTO THE DEALERSHIP SERVICE BAY THE SERVICE WRITER CAME OVER AND WE AGREED TO NOT SHUT OFF THE VEHICLE AS WE WEREN'T SURE WHETHER IT WOULD RESTART GIVEN THE BATTERY VOLTAGE. AS THE VEHICLE IDLED IN THE SERVICE BAY THE VOLTAGE CONTINUED TO DROP AND THE VOLTAGE WAS JUST OVER 9 VOLTS WHEN I GOT OUT OF THE VEHICLE. THE VEHICLE WAS RUNNING AND WAS IN PARK. PARKING BRAKE WAS NOT ENGAGED. A DEALERSHIP EMPLOYEE GOT INTO THE VEHICLE AND WAS GOING TO MOVE IT BUT THE SERVICE WRITER ASKED HIM TO LEAVE IT WHERE IT WAS UNTIL THEY DETERMINED WHICH TECHNICIAN IT WOULD BE ASSIGNED TO. THE DEALERSHIP EMPLOYEE TOLD ME THAT HE DID NOT MOVE THE VEHICLE AND DID NOT TAKE IT OUT OF PARK. I WENT INTO THE WAITING ROOM INSIDE THE DEALERSHIP AND A FEW MINUTES LATER THE SERVICE MANAGER CAME OUT TO TELL ME THAT THERE WAS AN ISSUE WITH MY VEHICLE AND THAT IT DROVE INTO A WALL IN THE SERVICE BAY WITH NO ONE IN THE VEHICLE. WHEN I WENT OUT INTO THE BAY THE RH FRONT WHEEL HAD CLIMBED A CURB AND THE VEHICLE HAD HIT A WALL. FCA SPECIAL INVESTIGATION TEAM REVIEWED VEHICLE AND DETERMINED THAT THERE WAS NO MECHANICAL ISSUE WHICH WOULD CAUSE THE VEHICLE TO MOVE ON ITS OWN. NO EXPLANATION WAS FOUND FOR LOW VOLTAGE CONDITION. DEALERSHIP HAS VIDEO OF INCIDENT.

NHTSA ID

11084704

Incident

Mar 16, 2018

Mileage

52,000 mi

KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.

NHTSA ID

11040815

Incident

Feb 8, 2017

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE PARKING THE VEHICLE, THE ELECTRONIC ROTARY CONTROL FAILED TO REVERSE THE VEHICLE AND, INSTEAD, IT INDEPENDENTLY SURGED FORWARD. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BEST CHRYSLER DODGE JEEP RAM, 520 COLONY PL, PLYMOUTH, MA 02360), BUT WAS NOT DIAGNOSED OR REPAIRED. ON SEVERAL OCCASIONS, THE VEHICLE PROCEEDED TO ROLL AWAY AFTER THE GEAR SELECTOR WAS PLACED INTO PARK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

NHTSA ID

11019434

Incident

Aug 6, 2017

Mileage

25,000 mi

WHILE REVERSING TO HOOK BOAT TRAILER UP TO VEHICLE, VEHICLE TOOK OFF AT A HIGH RATE OF SPEED IN REVERS. HITTING THE BRAKES DID NOT HELP. THE VEHICLE SLAMMED INTO THE TRAILER WITH BOAT SITTING ON IT AND PUSHED INTO A TREE BEFORE THE VEHICLE WOULD STOP. FURTHERMORE, THIS VEHICLE HAS BEEN INTO THE DEALER'S 5 TIMES FOR HEADLINER ISSUES WHICH INCLUDED INTERIOR LIGHTS NOT WORKING, REAR AC VENTS NOT WORKING, PINCHED WIRES IN THE WIRING HARNESS AND AIRBAG LIGHTS ON.

NHTSA ID

11010515

Incident

Jul 5, 2017

Mileage

26,171 mi

THIS MAY BE A SCENARIO FOR THE ONGOING INVESTIGATION OF ROLLAWAY (NHTSA ACTION NUMBER: PE16014) THE VEHICLE IN THIS SCENARIO WAS STATIONARY. I FOLLOW THE NORMAL PROCEDURE FOR PARKING MY DURANGO BY (1)APPLYING PARKING BRAKE, (2)MOVING THE SHIFTER TO PARK, (3) TURN IGNITION OFF, AND THEN (4)EXITING THE VEHICLE. TODAY, I BROUGHT MY VEHICLE TO STOP FOR PARKING, WHICH TRIGGERED THE STOP-START SYSTEM, TURNING THE ENGINE OFF. AT THIS TIME, BEFORE SHIFTING THE TRANSMISSION TO PARK, I OPENED THE DOOR OF THE VEHICLE. THIS ACTION OF OPENING DOOR MADE THE STOP-START SYSTEM UNAVAILABLE. AFTER THIS WHEN I LIFTED MY FOOT FROM THE BRAKE PEDAL, AND MOVED TRANSMISSION TO PARK (WITH PARK LIGHT LIT), MY THINKING WAS THAT THE VEHICLE WOULD START ITS ENGINE AS IT WOULD BE COMING OUT OF STOP-START SYSTEM. BUT, THIS DID NOT HAPPEN AS THE DRIVER DOOR WAS OPEN AND THE STOP-START SYSTEM WAS DISABLED. AT THIS TIME, WHEN I LIFTED MY FOOT OF THE BRAKE, THE CAR ADVANCED FORWARD WITH NO POWER. EVEN THEN THE ENGINE DID NOT START. THEN I TURNED THE CAR OFF AND TURNED IT BACK ON AND ALL WORKED FINE. WHILE CHECKING THIS SCENARIO AGAIN, I TURNED THE CAR OFF WHILE THE STOP-START WAS DEACTIVATED. THE VEHICLE DID A POWERLESS ROLLING. I STARTED THE VEHICLE AGAIN AND ALL WORKED FINE. IT SEEMS THAT THE OPENING OF THE DRIVER DOOR BEFORE THE VEHICLE EXITS THE STOP-START SYSTEM INITIATED ENGINE-OFF, CAUSES THE VEHICLE TO ENTER A STATE WHERE THINGS ARE NOT PREDICTABLE. MY EXPECTATION WAS THAT THE TAKING FOOT OFF THE BRAKE PEDAL OR CHANGING GEAR SHIFTER, WOULD MAKE THE ENGINE COME BACK TO LIFE. BUT THAT DID NOT HAPPEN. I HOPE THAT THERE COULD BE SOLUTION FOR THIS ISSUE. I ALWAYS APPLY PARKING BRAKE SINCE THE TIME I HAVE LEARNED HOW TO DRIVE, AND THAT SURELY MUST BE HELPING ME HERE.

NHTSA ID

11006483

Incident

Jul 19, 2017

Mileage

14,500 mi

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE THE GEAR SHIFTER WAS PLACED IN PARK, THE OWNER EXITED THE VEHICLE AND LEFT TWO OF THE OCCUPANTS INSIDE. THE VEHICLE ROLLED AWAY AND STRUCK ANOTHER PARKED VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE INSURANCE COMPANY'S COLLISION CENTER STATED THAT THEY DID NOT BELIEVE THE VEHICLE WAS SAFE TO DRIVE. THE MECHANIC FURTHER STATED THAT THEY DID NOT WANT TO SERVICE THE VEHICLE UNTIL AFTER CHRYSLER CONDUCTED AN INVESTIGATION. THE MANUFACTURER HAD NOT CALLED THE CONTACT BACK YET PER CASE NUMBER: 31602871. THE FAILURE MILEAGE WAS APPROXIMATELY 15,240.

NHTSA ID

10985673

Incident

May 10, 2017

Mileage

15,240 mi

I HAVE OWNED THE 2016 DODGE DURANGO SINCE AUGUST OF 2016. IN THAT TIME, THERE HAVE BEEN TWO CASES WHERE I STOPPED THE CAR, THOUGHT I PUT IT IN PARK, THOUGHT I TURNED IT OFF, AND EXITED THE VEHICLE. WHEN I CAME BACK TO IT, I FOUND THAT IT WAS STILL RUNNING AND STILL IN DRIVE. THE ONLY REASON IT WASN'T MOVING WAS BECAUSE I ALWAYS SET THE PARKING BRAKE. I THINK THERE IS A SERIOUS DESIGN FLAW WITH THE TRANSMISSION ON THIS CAR. I HEARD THAT OTHER CHRYSLER CARS HAVE THIS KIND OF PROBLEM AND HAVE BEEN FIXED BY MAKING IT SO THAT THE CAR WILL TURN OFF IF THE DRIVER TAKES OFF THE SEATBELT AND EXITS THE CAR. THIS PROBLEM MOST RECENTLY HAPPENED TO ME YESTERDAY WHEN I WAS GOING TO PICK UP MY DAUGHTER AT SCHOOL. IF THE PARKING BREAK HAD FAILED, IT WOULD HAVE RUN OVER A BUNCH OF KIDS. THIS IS REALLY SCARY AND NEEDS AN IMMEDIATE FIX

NHTSA ID

10970491

Incident

Apr 3, 2017

Mileage

15,000 mi

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHEN THE VEHICLE WAS STARTED AND STILL IN THE PARK POSITION, IT ROLLED DOWN THE DRIVEWAY AND CRASHED INTO THE NEIGHBOR'S HOUSE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER SENT AN INVESTIGATOR WHO COULD NOT DUPLICATE THE FAILURE AND STATED THAT THE VEHICLE WAS FINE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

NHTSA ID

10954479

Incident

Feb 6, 2017

Mileage

18,000 mi

THE VEHICLE WAS RUNNING AND IN PARK, ROLLED INTO ANOTHER PARKED VEHICLE ABOUT 5FT AWAY. DAMAGE TO BOTH VEHICLES DUE TO IMPACT. SEEMS TO HAVE SHIFTED OUT OF GEAR ON ITS OWN.

NHTSA ID

10939092

Incident

Dec 31, 2016