Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2003 Dodge Grand Caravan submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 15 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I PURCHASED A DODGE GRAND CARAVAN IN 2012, AND IT CAME WITH THE BUILT IN CAR SEAT. AFTER USING THIS CAR SEAT FOR MY YOUNGEST SON, WE CAME TO REALIZE THAT THE SEAT IS BROKEN. THE ONE PLACE THAT IT CLIPS TO WAS BROKEN. THIS WAS NOT SAFE FOR MY SON, AND NOW THE SEAT WILL NOT EVEN FOLD DOWN TO GET TO THE BACK. ALL DODGE COULD SAY TO ME WAS THEY WERE SORRY BUT BASICALLY WAS NOT THEIR PROBLEM. *TR
I PURCHASED THE VEHICLE IN SEPTEMBER OF 2004. THE POWER DOOR LOCK FAILURE OCCURRED FOR THE 1ST TIME 3 WEEKS AGO. THROUGH TRITHE INTERNET, I DISCOVERED THAT THE REMOVAL AND REPLACEMENT OF THE 20AMP FUSE IN THE IOD SLOT CORRECTED THE PROBLEM, BUT ONLY ONE TIME. I DISCUSSED THIS AT THE DEALER'S SERVICE DEPARTMENT AND THEY ARE NOT AWARE OF ANY SUCH PROBLEM WITH THE 2003 GRAND CARAVAN. I CERTAINLY FIND THAT DIFFICULT TO BELIEVE. I WILL BE APPROACHING THE DEALERSHIP AGAIN CONCERNING THE DOOR LOCKS VERY SOON. MAYBE THEY WILL RESOLVE THIS PROBLEM WITHOUT CHARGE SINCE IT IS AN INHERENT TROUBLE WITH THEIR AUTOMOBILE. *TR
THE SENSOR HAS STOPPED WORKING IN MY 2003 DODGE GRAND CARAVAN DRIVER'S SIDE BACK DOOR. THIS SENSOR ALLOWS FOR THE DOOR TO STOP IF ANYTHING GETS IN THE WAY OF THE DOOR. ONE DAY I WAS CARRYING IN MY 1 YEAR OLD SON AND ALL HIS THINGS. I WENT TO SHUT THE DOOR, THINKING THAT EVERYTHING WAS REMOVED OUT OF THE WAY. I HADN'T PULLED HIS WALK-BEHIND TOY COMPLETELY OUT OF THE WAY. THE DOOR BROKE THE TOY. THE NEXT DAY MY OLDER SON WAS GETTING SOMETHING OUT OF THE CAR. HE HAD ACCIDENTALLY HIT THE BUTTON TO CLOSE THE DOOR. IT DIDN'T STOP AGAIN. I PULLED HIM OUT OF THE WAY BEFORE IT CRUSHED HIS HAND. THE DOOR MISSED HIM BY A COUPLE INCHES. I HAVE TALKED TO MY WARRANTY COMPANY AND ALSO CUSTOMER SERVICE THROUGH DODGE AND THEY ARE BOTH SAYING THEY CAN'T FIX THIS ISSUE. I DON'T WANT IT TO GET TO THE POINT WHERE ONE OF MY CHILDREN IS INJURED BY A FAULTY POINT. THIS IS A HUGE SAFETY ISSUE. THE VAN WAS PURCHASED USED IN 2008. *TR
ALL OF MY VEHICLE LIGHTS CONTINUOUSLY FLICKER. A VERY NOTICEABLE CHANGE IN THE INTENSITY OF THE HEADLIGHTS, MARKER LIGHTS, TAIL LIGHTS, INTERIOR LIGHTS AND INSTRUMENT LIGHTS OCCURS WHENEVER THE ENGINE IS RUNNING.*AK
MY WIFE AND 3 CHILDREN, IN A 2003 DODGE GRAND CARAVAN WERE HIT IN THE REAR WHILE STOPPED AT A RED LIGHT. THE DRIVER SEAT BROKE, AND COLLAPSED TO THE FULL RECLINE POSITION DURING THE WRECK. THIS HAS CAUSED MY WIFE TO HAVE BACK, NECK, HEAD, AND A LEFT KNEE INJURY. I TOLD DODGE ABOUT THIS SEAT, SO THEY SENT AN INVESTIGATOR OUT, THEN WROTE ME BACK SAYING THE SEAT WAS NOT BROKE BUT BENT, AND THAT I HAD NO CLAIM. WHEN I WENT TO PICK THE CAR UP FROM THE BODY SHOP, THE OWNER SHOWED ME THE SEAT, PULLED THE COVER DOWN TO SEE THAT THE METAL TUBE WAS SPLIT IN TWO. I TOOK THE SEAT TO THE LOCAL DODGE DEALERSHIP, AND THEY TOO AGREED THE SEAT BROKE. NOW, I HAVE THE SEAT AND PICTURES. THE ONLY WAY TO ACTUALLY SEE THE SEAT BACK IS BROKEN, IS TO PULL THE CLOTH MATERIAL AWAY TO SEE IT. THE BODY SHOP OWNER SAID THE DODGE INVESTIGATOR NEVER LOOKED INSIDE THE SEAT. ALTHOUGH, I COULD TELL IT WAS BROKEN WHEN I ARRIVED AT THE ACCIDENT, BY THE WAY THE SEAT BACK WAS KIND OF TWISTED, AND TWEAKED OVER TO ONE SIDE. THERE HAVE BEEN LAWSUITS IN THE PAST ON CHRYSLER/DODGE BECAUSE THESE SEAT HAVE KILLED BABIES IN A BABY CARRIER BEHIND THE DRIVER SEAT BECAUSE OF THESE SEAT RECLINING BACK, AND YET DODGE IS IN DENIAL. *JB
REAR HATCH DOOR NOT OPENING/CLOSING/LOCKING CORRECTLY. THIS IS A DAILY PROBLEM. *JB
AUTOMATIC DOOR LOCKS STOPPED WORKING. THE INTERIOR LIGHTS WORKED INTERMITTENTLY WHEN DOOR OPENED. CONSUMER TOOK VEHICLE TO THE DEALER FOR REPAIRS, BUT THE PROBLEM RECURRED. *AK
WHILE STRAPPED INTO A 2003 DODGE CARAVAN'S MIDDLE CAPTIANS SEAT,MY SON WAS IN HIS CAR SEAT THAT WAS USING THE LATCH SYSTEM. THE MIDDLE SEAT OF THE VAN PIVOT TO GIVE ACCES TO THE REAR SEATS. IN DUING SO THE MIDDLE SEAT COULD SIT BACK IN THE PROPER POSITION WITHOUT LOCKING DOWN INTO THE FLOOR. IT WILL LOOK LIKE IT IS LOCKED BUT COULD NOT BE. SINCE THE ANCOR AND TETHER FOR THE LATCH CARSEAT ARE ATTACHED TO THE SEAT AND NOT TO THE FLOOR OR ROOF OR CAR. WHEN THE MIDDLE SEAT PIVOTS THE CARSEAT GO WITH IT. SO WHEN MY SON WAS STRAPPED INTO HIS CAR SEAT AND THE MIDDLE SEAT POVITTED DURING A STOP. MY SON WAS THRUSTED INTO THE BACK OF THE DRIVERS SEAT. HIS FACE WAS CUT AND BADLY BRUISED DUE TO THE DRIVERS SEAT'S HARD PLASTIC BACK. MY COMPLAINT IS WHY DONT THEY HAVE THE LATCH SYSTEM ATTACHED TO THE CAR AND NOT THE SEAT AND WHY DOES THE MIDDLE SEATS SIT LIKE THEY ARE LOCKED DOWN EVEN THOUGH THEY MIGHT NOT BE. I DID CONTACT DODGE THEY WERE NOT INTERESTED IN THE PROBLEM.*AK
ERRATICALLY, THE REAR TAILGATE DOES NOT LOCK PROPERLY AND OPENS WHILE DRIVING. NO AJAR WARNING LIGHT SHOWN ON THE DASH EITHER BEFORE OR AFTER THE INCIDENTS. THE MECHANISM SOUNDS LIKE IT HAS CLOSED BUT IT IS NOT BECAUSE THE LOCK IN THE TAILGATE HAS ALREADY CLOSED BEFORE IT HAS REACHED THE LATCH, THEREFORE PREVENTING PROPER CLOSURE. I HAVE DUPLICATED THIS ISSUE ON SEVERAL OCCASIONS WITH BOTH KEYLESS ENTRY REMOTE AND ROOF CONSOLE CONTROL. DEALER REPEATEDLY REPORTS THAT THEY CANNOT DUPLICATE ISSUE, DENIES REPAIR/REPLACEMENT EVEN THOUGH THE TAILGATE HAS BEEN PREVIOUSLY REPLACED BECAUSE OF DAMAGE INCURRED BY THE TAILGATE POPPING OPEN WHILE DRIVING.*AK
WHEN USING THE KEYLESS ENTRY TO OPEN THE REAR TAILGATE, THE GATE LOCKS SOMETIMES WHILE IT IS OPENED. WHEN YOU THEN CLOSE IT USING THE KEYPAD, THE DOOR LOWERS AND THE INSTRUMENT PANEL WARNING LIGHT SAYS DOOR IS CLOSED, BUT IT IS NOT REALLY LOCKED AND CAN OPEN WHOLE DRIVING. ALSO HAPPENS WHEN USING OVERHEAD CONSOLE SWITCH. DODGE WAS NOT CONCERNED WHEN I BROUGHT IT FOR WARRANTY AND JUST PUT ON REPAIR ORDER THAT THEY COULD NOT DUPLICATE IT ALTHOUGH I SHOWED THEM THE SAME FAILURE AFTER OPENING AND CLOSING 3 TIMES. *LA
WHILE DRIVING, THE TAILGATE LOOSENED AND FLEW OPEN. DRIVER DROVE VEHICLE TO THE DEALERSHIP FOR ANALYSIS AND THE MECHANIC TOLD HIM THAT THE TIMING INSIDE OF THE LOCK MECHANISM WAS OFF AND CAUSED THE DOOR TO LOCK PREMATURELY. *AK *PH *JB
ON A 2003, GRAND, CARAVAN JUST ABOVE BOTH SLIDING DOORS ON THE DRIP RAIL SHEET METAL WAS RAISED ,AND THE CHALKING WAS CRACKED WHICH PERMITTED WATER TO ENTER THE INTERIOR SHEET METAL. THIS CAUSED CORROSION. DODGE CORPORATION STATED THEY WOULD ONLY CHALK IT AGAIN, AND WOULD GIVE NO FURTHER WARRANTY FOR CORROSION OTHER THEN WHAT WAS OFFERED. THESE WERE OBVIOUS STRESS POINTS. ALSO, RIGHT SIDE DOOR DID NOT AUTOMATICALLY CLOSE ALL THE TIME. IT CYCLED 3/4 OF THE WAY AND OPENED AGAIN. DRIVER'S DOOR IF CLOSED AFTER USING THE AUTOMATIC LOCK BUTTON WOULD UNLOCK WHEN CLOSED.*AK
ON SEVERAL OCCASIONS THAT THE LIFT GATE DOES NOT PROPERLY LOCK AND OPENS WHILE DRIVING. IF THE REAR LIFT IS UNLOCKED AND OPENED USING THE KELSEY ENTRY, IT MAY CLOSE THE LOCK WHILE ITS BEING OPENED AND WHEN YOU CLOSE USING THE KEYPAD, IT WILL APPEAR TO CLOSE AND YOU HEAR THE MECHANISM CLOSING THE DOOR BUT IT DOES NOT CLOSE BECAUSE THE LOCK IS ALREADY CLOSED. THE WARNING LIGHT ON THE INSTRUMENT PANEL EXTINGUISHES BECAUSE IT BELIEVES THE DOOR IS CLOSED. ON ONE OCCASION I FOUND MYSELF DRIVING DOWN THE HIGHWAY WITH AND OPENED BACK. ALSO THE INTERIOR PASSENGER DOME LIGHT TURNS ON BY ITSELF. I HAVE BEEN ABLE TO DUPLICATE THIS PROBLEM NUMEROUS TIMES. *LA
EVERY DODGE VEHICLE ON MY STREET, INCLUDING MY BRAND NEW DODGE GRAND CARAVAN THAT I HAVE OWNED FOR LESS THAN 3 WEEKS, WAS BROKEN INTO AND BURGLARIZED. APPARENTLY THIS VEHICLE IS VERY EASY TO BREAK INTO AND NOW THE VEHICLE IS TOTALLY UNSECURED UNTIL IT IS REPAIRED. *NLM
NO LIGHT IN THE LEFT SIDE OF THE INSTRUMENTAL PANEL MAKE SIT DIFFICULT TO SEE AT NIGHT TIME. DEALER HAS INSPECTED VEHICLE, AND COUDL NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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