2013 Dodge Grand Caravan Airbags Problems

The contact owns a 2013 Dodge Grand Caravan. The contact’s son stated while driving at an undisclosed speed, the driver's head restraint became inoperable. There was no warning light illuminated. The contact’s son stated that the head restraint inadvertently imploded. No injuries were sustained, and no medical attention was needed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 13V282000 (Electrical System, Air Bags) The contact was referred to the NHSTA Hotline for assistance. The approximate failure mileage was 121,887.

NHTSA ID

11627292

Incident

Nov 25, 2024

Mileage

121,887 mi

Active front seat headrests deployed without an accident for the second time. Had them replaced and paid for myself the first time years ago. Was compensated by FCA as part of special coverage after the fact. When they deployed again I brought it in and had it diagnosed at Hopkins dodge, it was covered under the special policy. They ordered parts. It took forever for the parts to come off back order. They just arrived in August 2024, I verified with their parts department. I am now told that I am out of the special coverage window and they won’t cover unless I pay the dealership over $200 to diagnose the same problem again. It has not changed. They already said it was covered and now they are trying to back out because it took forever for them to supply the required parts. I need this repaired like they said they would two years ago when I got it first diagnosed and the parts ordered.

NHTSA ID

11616802

Incident

Sep 27, 2024

While I was driving, the passenger seat headrest exploded forward. Chrysler calls this the "Front Seat Active Head Restraint." This is a safety mechanism supposed to be triggered in a crash, but the plastic holding back the force of the strong springs gave out and the plastic broke. This is a known issue that has caused others concussions, neck injuries, etc. As of yet the person who was sitting in the seat has not shown adverse symptoms, but his safety was put at risk. Chrysler is aware of this issue and had sent out a letter extending the warranty to 10 years, but this vehicle is just past the 10-year mark. No dealer, police, or insurance representatives have inspected this specific incident. There were no warning lamps, messages, or other symptoms of the problem prior to failure.

NHTSA ID

11580516

Incident

Mar 31, 2024

My passenger headrest deployed at night. There was a recall but I did not get the notice. The recall is expired.

NHTSA ID

11550563

Incident

Oct 12, 2023

The contact owns a 2013 Dodge Grand Caravan. The contact stated while driving approximately 65 MPH, the ignition turned off and the vehicle coasted. The contact stated that power steering and the brakes failed to function. The contact coasted to a parking lot and was able to restart the vehicle after several attempts. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed that the ignition switch needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The failure mileage was approximately 160,000.

NHTSA ID

11541487

Incident

Aug 28, 2020

Mileage

160,000 mi

The contact owned a 2013 Dodge Grand Caravan. The contact stated while driving at 25-35 MPH with someone in the front passenger seat a semi-truck crashed into the rear of the vehicle. The vehicle spun seven times and continuously hit the concrete barriers on each side of the highway. The contact stated that the body of the vehicle shifted 5 inches away from the frame. The air bags were deployed but were deflated. The contact became unconscious temporarily and upon regaining consciousness, he noticed that he was laying flat in the front driver's seat as the seat had fractured into two. The contact also noticed that the driver's seatbelt had snapped. The contact was able to exit the vehicle with the assistance of emergency units and the fire department. The contact was transported to the hospital by the emergency unit. The contact sustained consistent middle back pain that would sometimes cause him to crawl instead of walking, numbness in both legs, consistent headaches, and Impaired vision. The other passenger sustained a seatbelt mark and trauma. A police report was filed. The vehicle was towed to a tow yard where it was totaled. The contact referenced NHTSA Campaign Number: 13V291000 (Air Bags). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 69,000.

NHTSA ID

11500170

Incident

Oct 17, 2022

Mileage

69,000 mi

The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at approximately 30 MPH, another vehicle crashed into the rear driver’s side moving the vehicle approximately 5ft. The air bags failed to deploy. As a result, the contact and his son sustained soreness in the neck. Medical attention was required. A police report was filed. The vehicle was damaged and towed to a tow yard. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was not notified of the failure. The failure mileage was 68,000.

NHTSA ID

11498263

Incident

Dec 19, 2022

Mileage

68,000 mi

On 12/10/22 the passenger side curtain and squib airbags deployed with no collision of any kind. I was picking up my disabled partner, who is under 5' and under 90 lb. I believe she would have been at significant risk of harm were she already in the van. On 12/12/22, I took the van to where we purchased it. The van is BraunAbility modified with an accessible ramp, the back seats removed, and it sits much lower to the ground than the unmodified van. First, I was told that they found evidence of a collision. I had long known of that damage: I had ran over a curb several years before, and, because of the modifications, the van tends to scrape on acute inclines, a problem they said at the time of purchase would sounds scary but was harmless. I was told that the tiny hole in the metal frame under the van "exposed the sensor" and that deployed the airbags. I knew this false, but since that indicates a defect, I wanted it explicitly on their report. Instead, a manager came out and said she had completely misunderstood what the BraunAbility rep had said. He calmed that riding up a curb was sufficient to deploy the curtain and thorax airbags, but conceded that they couldn't say when the rusted-over damage occurred. Still, I did not run over a curb: I was in the left lane of a two-lane, one-way road and the old damage was on the passenger's side. They suggested filing an insurance claim, but that would put others at risk if the defect isn't limited to our van. There were no warning lights, messages, discernible symptom before the failure. I'm uncertain how to proceed. Should I go to a Chrysler dealership?

NHTSA ID

11497257

Incident

Dec 10, 2022

WELL I WAS DRIVING THE AIRBAG LIGHT CAME ON AND KEEPS GIVING ME A WARNING SIGNAL. CRUISE CONTROL WON'T WORK

NHTSA ID

11375125

Incident

Nov 17, 2020

AIRBAGS LIGHTS KEEP GOING ON AND OFF. THE VEHICLE STALLED OUT DURING MOVING AND THE STEERING LOCKED UP.

NHTSA ID

11366946

Incident

Oct 1, 2020

Mileage

200,000 mi

THE FOLLOWING HAS HAPPENED TO MY CAR. THE AHR HEADREST WENT OFF, AND I WASN'T IN AN ACCIDENT. HOWEVER, DODGE CHRYSLER IS NOT WANTING TO ISSUE A RECALL SINCE A PERSON IS NOT AT RISK FOR INJURY. HOWEVER, COST TO FIX THIS HEADREST RUNS IN THE $500-$900 CATEGORY. AND IT'S A KNOWN ISSUE. SO WHY ISN'T DODGE CHRYSLER ACKNOWLEDGING IT? THE 'ACTIVE HEAD RESTRAINT' (AHR) HEADRESTS FOUND IN CERTAIN CHRYSLER VEHICLES AND MANUFACTURED BY GRAMMER AG SUFFER FROM A DEFECT. THE 65-PAGE LAWSUIT OUT OF FLORIDA ALLEGES THAT ALTHOUGH FCA US AND GRAMMER AG'S ACTIVE HEAD RESTRAINT IS MEANT TO SPRING FORWARD IN THE EVENT OF A REAR-END COLLISION TO CATCH A VEHICLE OCCUPANT'S HEAD TO PREVENT WHIPLASH, THE FEATURE CAN 'DEPLOY WITHOUT WARNING OR EXTERNAL FORCE FROM A COLLISION, AND FORCEFULLY STRIKE THE BACK' OF A DRIVER OR PASSENGER'S HEAD. DESCRIBING THE APPARENT DEFECT AS COMMON AND UNIFORM, THE CASE CLAIMS THE FORCE OF THE IMPACT TO THE BACK OF A VEHICLE OCCUPANT'S HEAD AND NECK CAN CAUSE SERIOUS INJURY AND CREATES AN ADDITIONAL ACCIDENT RISK SHOULD THE DEFECT MANIFEST SUDDENLY WHILE A VEHICLE IS IN OPERATION. ACCORDING TO THE LAWSUIT, THE CAUSE OF THE DEFECT IS THE FAILURE OF A 'CHEAP PLASTIC COMPONENT' INSIDE THE DEFENDANTS' AHR. SPECIFICALLY, THE FEATURE CONTAINS A PLASTIC BRACKET THAT ACTS AS THE TRIGGERING MECHANISM AND HOLDS THE FEATURE'S SPRING-LOADED RELEASE IN PLACE UNTIL A SENSOR SIGNALS THAT THE VEHICLE HAS BEEN HIT IN ITS REAR, THE CASE EXPLAINS. AS A 'COST-SAVING MEASURE,' THE PLAINTIFFS SAY, CHRYSLER AND GRAMMER AG DESIGNED THE AHR BRACKET WITH 'AN INFERIOR AND INEXPENSIVE FORM OF PLASTIC' THAT CAN CRACK AND BREAK DOWN PREMATURELY DUE TO THE 75 POUNDS OF CONSTANT PRESSURE APPLIED BY THE AHR'S SPRINGS ONTO THE BRACKET.

NHTSA ID

11349794

Incident

Jul 30, 2020

Mileage

71,000 mi

THE SAFETY HEADREST DEPLOYED IN OUR 2013 GRAND CARAVAN. THE VEHICLE WAS NOT IN USE, STATIONARY AND PARKED IN DRIVEWAY, NOR WAS IT HIT BY ANOTHER VEHICLE. IN LOOKING AT THE HISTORY OF THIS MAKE AND MODEL, IT APPEARS THAT THIS IS A KNOWN ISSUE WITH THIS VEHICLE. SUCH OCCURRENCES ARE DANGEROUS AND NOT SURE WHY A RECALL HAS NOT BEEN ISSUED ALREADY?

NHTSA ID

11337056

Incident

Jun 19, 2020

Mileage

98,000 mi

THE LIGHT FROM AIR BAG PASSERGER IS ON VERY TIME .FOR 6 TIME REPORT TO DE DEALER ,DONT D/E

NHTSA ID

11282676

Incident

Nov 27, 2019

2013 DODGE CARAVAN DRIVER SIDE HEAD TEST DEPLOYED FOR NO REASON WHILE STOPPED AT A RED LIGHT ON THE MORNING OF SEPTEMBER 8TH, 2019. MY VEHICLE WAS STATIONARY. NO ACCIDENT OR REAR COLLISION OCCURRED. PHOTOS OF FRONT AND BACK OF VEHICLE WILL PROVE NO DAMAGE. IT APPEARS THE PLASTIC RETAINER WHICH HOLDS THE COMPONENT TOGETHER FAILED AND SNAPPED ON ITS OWN ACCORD. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED BY DODGE/CHRYSLER.

NHTSA ID

11256200

Incident

Sep 8, 2019

Mileage

116,000 mi

VIE OWNED THE VAN FOR A YEAR NOW . AND THEN WITHOUT BEING INVOLVED IN ANY KIND OF A BUMP OR ACCIDENT. NO DAMAGE SHOWN ON THE OF ANY .THE AIR BAG LIGHT STATED BLARING ON THE DASH .IM VERY CONCERNED THAT IF I WAS INVOLVED IN A FUTURE ACCIDENT. THEY WOULD FAIL.

NHTSA ID

11255889

Incident

Aug 19, 2019

Mileage

125,733 mi

TL* THE CONTACT OWNED A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, ANOTHER VEHICLE FAILED TO OBEY A RED LIGHT AT 35 MPH AND CRASHED INTO THE FRONT OF THE CONTACTS VEHICLE. DURING THE CRASH THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A RIGHT HIP AND AN ANKLE INJURY ALONG WITH A CONCUSSION. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT WAS TAKEN AT THE SCENE. THE MANUFACTURER WAS CONTACTED AND AN INSPECTION WAS PERFORMED ON THE VEHICLE BUT NO PROBLEM WAS FOUND. THE LOCAL DEALER WAS NOTIFIED. THE CONTACT MENTIONED THAT THERE WAS A RECALL RELATED TO THE AIR BAGS ASSOCIATED WITH HER VEHICLE BUT THE RECALL INFORMATION WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 190,000.*DT *DT*JB CONSUMER STATED AIRBAG RECALL IN MY VEHICLE DUE TO DEFECTIVE SOFTWARE BEING INSTALLED AT THE FACTORY, WHICH WOULD CAUSE AIRBAG FAILURE IN AUTO ACCIDENT. CONSUMER WOULD LIKE TO REQUEST A VEHICLE EXAMINATION AND REVIEW OF AN AIRBAG SYSTEM FAILURE, IN AN AUTO ACCIDENT THAT TOTALED MY 2013 DODGE GRAND CARAVAN. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TR*JB

NHTSA ID

11233008

Incident

Jun 1, 2019

Mileage

190,000 mi

THE AIRBAG LIGHT GOES ON AND OFF EVERY SO OFTEN ALSO BLINKS WHEN GOING A CERTAIN SPEED.

NHTSA ID

11205451

Incident

Mar 20, 2019

Mileage

150,000 mi

AIR BAG LIGHT COMES AND GOES WHEN CORNER IS TURNED.

NHTSA ID

11115462

Incident

Jul 26, 2018

Mileage

94,000 mi

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S WIFE SUFFERED A WHIPLASH. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. DUE TO THE SPEED (WHICH WAS UNKNOWN) OF THE COLLISION, THE DOOR PILLARS WERE DENTED. THE VEHICLE WAS DRIVEN TO A BODY SHOP AND WAS DEEMED OPERABLE. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.*TT THE CONSUMER STATED THE VEHICLE HAS SINCE BEEN DEEMED A TOTAL LOSS DUE TO A WIRING ISSUE CAUSED BY THE ACCIDENT. *JS *DT*JB AUDIO AVAILABLE *TR

NHTSA ID

11111723

Incident

Jun 4, 2018

Mileage

96,000 mi

I HAVE INSTALLED A BLUE DRIVER DIAGNOSTICS TOOL TO MY VEHICLE AND REPORTED THAT I HAVE A RECALL FOR MY VEHICLES AIRBAG (PLEASE SEE ATTACHMENT), BUT WHEN I CALLED CHRYSLER/DODGE HELP DESK AND SAID THAT I DON'T HAVE ANY RECALL LISTED IN MY FILE. WHEN I CALLED BLUE DRIVER COMPANY THEY SAID THAT INFORMATION IS CAME FROM CHRYSLER. IT'S SAYS IN THE RECALL INFO (BLUE DRIVER) THAT ITS FREE OF CHARGE, BUT WHEN I CALLED CHRYSLER HELP DESK, THE DEALER WILL CHARGE ME FOR DIAGNOSTICS. I JUST WANT TO KNOW IF THIS RECALL FROM BLUE DRIVER CAR DIAGNOSTIC COMPANY'S RECALL REPORTS AN ACCURATE RECALL INFORMATION, THIS IS A SAFETY ISSUE INFORMATION SO THAT IS WHY I'M CONCERN ABOUT IT. HOPE YOU CAN HELP ME. THANKS!

NHTSA ID

11083427

Incident

Apr 5, 2018

DRIVING ON HIGHWAY CAR IN MOTION WHEN PASSENGER HEADREST DEPLOYED HITTING PASSENGERS HEAD PUSHING THEM INTO DASHBOARD. TAKEN TO ADDYS DODGE AND WAS TOLD IT WAS BROKE AND NEEDED A NEW HEADREST FOR $790.00 THAT HEADREST WAS NOT UNDER WARRANTY AND ASKED FOR $ 98.00 FOR THERE INSPECTION

NHTSA ID

11034590

Incident

Sep 9, 2017

Mileage

37,783 mi

I DO NOT HAVE A TAKATA BUT MY VEHICLE HAS THE TAKATA RECALL ISSUE PLUS I ONLY HAD MY VEHICLE FOR ALMOST 2YRS BUT I HAVE 5 KIDS AND IT WORRIES ME TO DRIVE WITH THAT LIGHT ON AND SOME WEIRD NOISE THAT JUST STARTED IN MY DRIVER BACK TIRE BUT THIS AIRBAG LIGHT THATS ON WORRIES ME IM SCARED TO DRIVE AND MY KIDS HAVE TO GET BACK AND FOURTH TO SCHOOL, WHAT AM I SUPPOSE TO DO. OH MY CAR HAS NOT BEEN IN ANY ACCIDENT

NHTSA ID

11033531

Incident

Oct 15, 2017

TL* THE CONTACT OWNED A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER WAS DRIVING AT 45 MPH WHEN THE FRONT PASSENGER TIRE BLEW OUT CAUSING HER TO DRIVE UP A DIRT HILL FLYING 20 FEET IN THE AIR THAT LANDED THE VEHICLE UPSIDE DOWN. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER DID RECEIVE MEDICAL ATTENTION THAT REQUIRED HER TO BE MEDEVAC TO THE HOSPITAL, WHERE IT WAS DETERMINED THAT SHE FRACTURED HER T12 BONE LOCATED WITHIN HER BACK. IN ADDITION, THERE WAS TWO OTHER PASSENGERS ONE REFUSED TO RECEIVE MEDICAL ATTENTION. THE THIRD PASSENGER HOWEVER SUSTAINED UNDETAILED INJURIES OF A FRACTURED NOSE, FRACTURED BACK, AND SHATTERED HIP. THE VEHICLE WAS TOWED TO A LOCAL TOW YARD WHERE THE INSURANCE COMPANY WOULD REVIEW IT. THE INSURANCE COMPANY DECLARED THAT THE VEHICLE WAS DESTROYED. THE LOCAL DEALER (ANDERSON CHRYSLER DODGE JEEP RAM) WAS CONTACTED AT 928-764-5153 AND MADE AWARE OF THE FAILURE AND INFORMED THE OWNER TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS ALSO CONTACTED AND MADE AWARE OF THE FAILURE. THE MANUFACTURER SENT A FINAL LETTER THAT STATED AFTER THE INVESTIGATION THAT THE RATE OF DECELERATION TO ACTIVATE THE AIR BAG WAS NOT PRESENT, NO FURTHER ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 09/19/17 *BF ..UPDATED 09/25/17 *BF UPDATED 09/20/2017*JS ..UPDATED 09/21/17 *BF *JS *TR

NHTSA ID

11020063

Incident

Jul 6, 2017

Mileage

100,000 mi

DRIVER ACTIVE HEADREST CONTROL CIRCUIT SHORT , I CALL CHRYSLER GROUP RECALL ASSISTANCE CENTER THEY APPROVE THE PARTS TO BE REPLACE BUT THE DEALER THEY WANT TO CHARGE ME IN THESE IS THE DEFECTIVE HEADREST CONTROL......

NHTSA ID

11006781

Incident

Jun 30, 2017

Mileage

31,697 mi

TL* THE CONTACT OWNED A 2013 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, ANOTHER VEHICLE STRUCK THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE FRONT DRIVER'S SIDE AIR BAGS FAILED TO DEPLOY; HOWEVER, THE PASSENGER SIDE AIR BAGS DEPLOYED. THE CONTACT SUFFERED BRUISING AND KNEE PAIN. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE AND THE CONTACT'S INSURANCE COMPANY CONFIRMED THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V283000 (ELECTRICAL SYSTEM, AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

NHTSA ID

10985071

Incident

Apr 1, 2016

Mileage

55,000 mi