2000 Dodge Ram 2500 Body & structure Problems

DASH CRACKED AND SHATTERED TO PIECES, WITH NO REASON APPARENT REASON AND/OR WITHOUT OPERATOR'S CONTROL. PART OF IT HAPPENED WHEN I WAS DRIVING.

NHTSA ID

11061455

Incident

Dec 20, 2017

Mileage

173,190 mi

TL* THE CONTACT OWNS A 2000 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED. THE DASHBOARD WAS PREVIOUSLY REPLACED TWICE FOR THE SAME FAILURE. THE CONTACT WAS AFRAID THAT THE AIR BAGS WOULD DEPLOY WITHOUT WARNING. THE DEALER WAS NOT NOTIFIED OF THE FAILURE AND NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 90,000.

NHTSA ID

10898072

Incident

Aug 1, 2011

Mileage

90,000 mi

THE DASHBOARD AROUND THE INSTRUMENT CLUSTER, RADIO, AND HEAT/AC CONTROLS IS BREAKING INTO PIECES. I AM CONCERNED THAT THIS WILL BE A SAFETY ISSUE IN THE EVENT OF AN ACCIDENT. THIS IS BECAUSE OF THE SHARP AND JAGGED EDGES AND LOOSE MATERIAL ALL THROUGHOUT THE DASH AREA. CURRENTLY I HAVE ZIP TIES HOLDING MY HEAT/AC CONTROLS IN PLACE AND 2 REMAINING FACTORY SCREWS HOLDING MY RADIO IN PLACE. THE TOP PORTION OF THE DASH ALSO HAS FAILED AND FALLEN APART OVER THE YEARS AND DUE TO SAFETY CONCERNS, I HAVE ALREADY REPLACED IT. I HAVE BEEN UNSUCCESSFUL IN FINDING A SUITABLE REPLACEMENT LOWER DASH ASSEMBLY TO REPLACE MINE WITH.

NHTSA ID

10897050

Incident

Aug 19, 2016

Mileage

96,000 mi

THE METAL SURROUNDING THE DOOR LATCH HAS RIPPED IN HALF LEAVING A GAPING SEAM AND THE DOOR LATCH WILL NOT KEEP THE DRIVER'S SIDE DOOR SAFELY CLOSED. THEREFOR, BECAUSE THIS IS A DAILY DRIVER FOR ME, I HAVE TO USE A 1,000 LB CARGO STRAP TO KEEP THE DOOR SHUT UNTIL I CAN FIND A WAY TO GET IT FIXED.

NHTSA ID

10896153

Incident

Aug 6, 2016

Mileage

178,000 mi

THE DASH JUST STARTED TO CRACK AND FALL APART INTO SMALL AND LARGE VERY SHARP PIECES. WHAT WOULD HAPPEN IN AN ACCIDENT? THESE SHARP PLASTIC PARTS COULD FLY RIGHT INTO THE DRIVER AND PASSENGERS FACES. *TR

NHTSA ID

10683817

Incident

Apr 2, 2012

Mileage

160,000 mi

THE FRONT DASH BOARD CRUMBLED BEHIND THE FRONT PANEL ACCORDING TO MY MECHANIC WHILE PUT ON A FACING DASH COVER TO PATCH A CRACK IN THE INSTRUMENT PANEL.. THE DASH THAT IS PROTECTED WITH COVER IS GROSSLY CRACKED. I ALSO DRIVE 52 YEAR OLD VW BUG THAT HAS STARTED TO HAVE SOME PLASTIC FAILURE AROUND THE STEERING WHEEL, BUT NOT A SINGLE CRACK IN THE DASH AFTER 52 YEARS IN THE CALIFORNIA SUN. THE DODGE ON THE OTHER HAND FAILED AFTER JUST 9 YEARS, AND FAILED CATASTROPHICALLY. THE CRACKING MOST LIKELY HAPPENED SOONER AS I HAD A DASH COVER ON IT AND DIDN'T THINK TO CHECK UNTIL THE COVER NEED TO BE SECURED WITH VELCRO AGAIN. *TR

NHTSA ID

10576509

Incident

Jun 1, 2009

DASHBOARD CRACKED AND HAS SUNK IN. FUMES ARE NOW COMING THROUGH THE DASHBOARD. I WONDER IF THE AIRBAG WILL WORK NOW. I THOUGHT THIS WAS A INDIVIDUAL INCIDENT BUT NOW I AM FINDING OUT THAT MANY CUSTOMERS ARE EXPERIENCING THIS SAME PROBLEM. I NEED TO GET A DASHBOARD REPLACEMENT BUT THAT IS GOING TO COST OVER $300 JUST FOR THE PART AND $300 TO INSTALL. DODGE IS NOT ISSUING A RECALL BUT SHOULD SINCE THIS CAN GO INTO A SAFETY ISSUE. *TR

NHTSA ID

10563973

Incident

Mar 1, 2004

POSSIBLE DEFECTIVE DASHBOARD, HAS MULTIPLE BIG CRACKS AND IS FATIGUED MATERIAL, SEEMS TO BE GETTING WORSE AND POSING A SAFETY HAZARD. IF VEHICLE WERE TO BE INVOLVED IN A CRASH, SHARP PLASTIC SHARDS WILL BE PROJECTED THRU CAB OF TRUCK. I DO HAVE A FAMILY AND THEIR SAFETY IS A MAJOR CONCERN. PLEASE GET BACK TO ME IN REFERENCE TO THIS MATTER. *TR

NHTSA ID

10536214

Incident

Aug 19, 2013

DASH IS FALLING APART. IF THE AIRBAG DEPLOYS PLASTIC SHARDS ARE GOING TO FLY ALSO PLASTIC SHARDS ARE FALLING INTO MY VENTS AND BLOWING OUT MY A/C VENTS AND HITTING ME IN THE FACE. *TR

NHTSA ID

10512458

Incident

Nov 4, 2004

Mileage

34,500 mi

STARTED TRUCK UP AND COMMENCED TO TRAVEL TO MY DESTINATION. DURING THAT TRIP THERE WAS A LOUD SNAP AND THE DASH PAD DEVELOPED A CRACK WHICH HAS SINCE TURNED INTO MANY CRACKS WITH A PIECE OF THE PAD FALLING DOWN INSIDE THE DASH. ALSO THE INSTRUMENT BEZEL HAS SINCE BROKE ON THE TOP EDGE WHERE ONE OF THE PAD CRACKS IS. WHEN I SHOWED IT TO THE SERVICE DEPT. AT A LOCAL DEALER RIGHT AFTER THE INITIAL CRACK THEY SAID THERE WAS NOTHING THAT COULD BE DONE BECAUSE IT WAS OFF WARRANTY. THE MAIN CRACKS SEEM TO HAVE STARTED AT SCREW MOUNTING HOLES. I HAVE ALSO HAD SMALL PIECES OF PLASTIC FLY OUT OF THE DEFROST HOLES AT TIMES WITH SOME HITTING ME IN THE FACE. THIS ISSUE SHOULD BE A RECALL ESPECIALLY SINCE MINE STARTED AT AROUND 24 TO 25 K MILES AND I ONLY HAVE APPROX. 76K ON IT NOW. ALSO THIS HAS BEEN A MAJOR PROBLEM WITH A WHOLE LOT OF PEOPLE. ALSO THE SEAT CUSHIONS ARE JUNK. I HAD MINE REPLACED UNDER WARRANTY AND WITHIN 60 DAYS THE BASE SUPPORT WAS RIGHT BACK WHERE IT WAS AND I WAS TOLD THEY COULDN'T REPLACE THEM AGAIN. *TR

NHTSA ID

10504401

Incident

Jun 15, 2004

I CLEANED THE DUST OFF THE DASH BOARD AND NOTICED A CRACK FORMING FROM ONE OF THE VENTS, ON THE PASSENGER SIDE, AT THE WINDSHIELD MOVING TOWARD THE INTERIOR. TODAY, 4/20/2012, I NOTICED ANOTHER CRACK, ON THE DRIVER'S SIDE, COMING FROM THE VENT UP OVER THE TOP. IT IS 10-12" LONG ALREADY. I DID AN INTERNET SEARCH AND IT SEEMS THAT THERE ARE MANY OTHERS WITH THE SAME PROBLEM. IT APPEARS THAT ONCE THIS STARTS, THE ENTIRE DASH BEGINS TO SELF-DESTRUCT. THIS IS VERY DANGEROUS AS PIECES CAN GO FLYING IN THE EVENT OF AN ACCIDENT AND AIR-BAG DEPLOYMENT. *JS

NHTSA ID

10455897

Incident

Apr 10, 2012

Mileage

200,170 mi

TL* THE CONTACT OWNS A 2000 DODGE RAM 2500. THE CONTACT STATED THAT THE ENTIRE DASHBOARD WAS FRACTURED AND SOME PIECES HAD DETACHED. THE FAILURE BEGAN IN 2004 AND WORSENED OVER TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILE. THE MANUFACTURER ADVISED THAT THEY WOULD CONTACT HIM AT A LATER DATE FOR POSSIBLE ASSISTANCE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 67,313.

NHTSA ID

10433779

Incident

Nov 1, 2004

Mileage

10,000 mi

DASH IS CRACKED COMPLETELY IN TWO PIECES AND UNSAFE. I FOUND THAT IT IS A FACTORY FLAW AND FEEL THAT DODGE SHOULD REPLACE AT NO CHARGE. *KB

NHTSA ID

10425990

Incident

May 5, 2005

Mileage

40,000 mi

THE DASHBOARD IS CRACKED AND BROKEN IN SEVERAL PLACES.

NHTSA ID

10422250

Incident

Aug 1, 2011

FIRST OF ALL, DOES ANYONE AT THE NHTSA EVEN READ THESE COMPLAINTS? MUCH LESS, DO THEY EVEN ACT ON THESE COMPLAINTS? AND WHAT DOES IT TAKE FOR THEM TO ACT? I TOO HAVE A 2000 DODGE RAM 2500 TRUCK THAT HAS A DASHBOARD THAT'S BEEN FALLING APART FOR THE LAST FIVE YEARS. I HAVE A FOOTBALL SIZE HOLE IN MINE. IT TOO, IS SO BRITTLE I DARE NOT TOUCH IT. I HAVE READ DOZENS OF COMPLAINTS ON THIS PROBLEM FROM MULTIPLE SOURCES, YET NOTHING IS BEING DONE BY THE NHTSA TO FORCE DODGE/CHRYSLER TO CORRECT IT. WHY IS THAT? DO THEY NEED TO WAIT UNTIL A SERIOUS INJURY OR DEATH OCCURS BEFORE ACTING.......OR DO YOU NEED TO HAVE MULTIPLE SERIOUS INJURIES OR DEATHS? *KB

NHTSA ID

10413325

Incident

Jan 1, 2000

Mileage

85,000 mi

I OWN A 2000 DODGE RAM 2500 SPORT. THE DASH IS CRACKED AND FALLING APART. THE PLASTIC IS SHARP AND SOMETIMES THE SMALL PIECES FLY OUT AND STRIKE PEOPLE. IT'S ALSO DISTRACTING BECAUSE IT LOOKS HORRIBLE. *KB

NHTSA ID

10413251

Incident

Jul 17, 2011

Mileage

65,000 mi

I AM A OWNER OF A 2000 DODGE RAM TRUCK (2500, 4X4, EXT CAB 104,000K MILES). MY COMPLAINT IS ABOUT THE DASH BOARD CRACKING OR BETTER YET BECOMING BRITTLE. RIGHT NOW I HAVE COUNTLESS CRACKS AND A SOFTBALL SIZE HOLE ON THE PASSENGER SIDE OF THE DASH. I DON?T DARE TOUCH THE DASH AS I FEAR OF IT COLLAPSING. WHILE OWNING THE TRUCK I LIVED IN BUFFALO NY AND NOW SOUTH CAROLINA. THROUGHOUT MY OWNERSHIP OF THE VEHICLE I HAVE USED SUN SHADES TO PROTECT THE INTERIOR OF MY VEHICLE. I HAVE OWN COUNTLESS VEHICLES AND LIVE IN AZ FOR 9 YEARS AND HAVE NEVER SEEN A DASH BREAK DOWN LIKE MINE HAS. I WILL HAVE TO GO TO THE DEALERSHIP AND HAVE THEM REPLACE IT AT MY EXPENSE AS IT IS A SERIOUS SAFETY ISSUE. ONE COULD SPEND HOURS EVEN DAYS READING ABOUT ALL THE COMPLAINTS ABOUT DODGE DASH BOARDS CRACKING AND SHATTERING. CHRYSLER/DODGE NEEDS TO BE HELD ACCOUNTABLE FOR THEIR UNSAFE PRODUCT DESIGNS AND RECALL ALL DEFECTIVE MODELS. THE MOST UPSETTING PART OF THIS IS I HAVE TO PAY A HIGH PRICE TO REPLACE A FAULTY COMPONENT FOR ANOTHER FAULTY COMPONENT. IT'S A WIN WIN FOR CHRYSLER/DODGE. (VIN # [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10409077

Incident

Mar 20, 2010

Mileage

104,000 mi

TL* THE CONTACT OWNS A 2000 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS SEVERELY CRACKED WHICH CAUSED SHARP EDGES OF THE DASHBOARD TO BE EXPOSED. THE FAILURE HAD BEEN ON GOING FOR FOUR YEARS. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE FAILURE AND HE WAS ADVISED THAT THE DASHBOARD NEEDED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000 AND THE CURRENT MILEAGE WAS 96,000.

NHTSA ID

10389727

Incident

Jun 15, 2007

Mileage

56,000 mi

I HAVE A 2000 DODGE RAM 2500 WITH THE DASHBOARD CRACKING AND LARGE SECTIONS FALLING OUT. THIS COULD CREATE FLYING SHARDS OF SHARP PLASTIC SHOULD I BE IN AN ACCIDENT. *TR

NHTSA ID

10375398

Incident

Jan 1, 2011

Mileage

142,000 mi

MY 2000 DODGE 2500 DASHBOARD HAS SHATTERED AND COMPLETELY FALLEN IN. THE PIECES RANGE IN SIZE FROM SOFTBALL TO SLIVERS. I HAVE COVERED THE GAPING HOLE WITH CARPET. THE LACK OF A DASHBOARD HAS EXPOSED WIRING TO THE ELEMENTS, THE AIRFLOW TO THE DEFROSTER AND DASH VENTS IS DISRUPTED, AND CREATED A SHRAPNEL HAZARD. THERE IS NOT ENOUGH STRUCTURE LEFT FOR INSTALLATION OF A GLUE OVER DASH CAP AND WILL REQUIRE THE ENTIRE DASH TO BE REPLACED; THERE IS A PROBLEM WITH THE DASHBOARDS DODGE SHOULD BE TAKING RESPONSIBILITY FOR THIS. *TR

NHTSA ID

10373675

Incident

Oct 28, 2009

Mileage

53,000 mi

DASH TOP CRACKED AND BROKE INTO DOZENS OF PIECES FALLING INTO DASH. THE DASH TOP IS NO LONGER USABLE AND MUST BE REPLACED AT A COST OF OVER A $1000. THE LOOSE PARTS COULD CAUSE WIRING TO BE DAMAGED AND OTHER PARTS NOT TO FUNCTION, DEFROST VENTS ARE NOT BEING HELD IN PLACE. THE NEW FACTORY PART WILL BE NO BETTER AFTER THE SUN AND HEAT GET TO IT! DODGE NEED TO BE RESPONSIBLE AN REPLACE THE PART WITH A BETTER PART! *TR

NHTSA ID

10372073

Incident

Aug 10, 2010

Mileage

120,000 mi

I HAVE A 2000 DODGE RAM 2500 WITH APPROX. 58K MILES. THE DASH BOARD DEVELOPED A COUPLE CRACKS A FEW YEARS INTO OWNERSHIP. AT THIS POINT THE DASH IS LITERALLY FALLING TO PIECES. LARGE HOLES HAVE DEVELOPED EXPOSING WIRES AND VERY SHARP EDGES. PIECES WILL SIMPLE BREAK OFF WITHOUT EVER TOUCHING THE DASH. I AM UNABLE TO DRIVE THE VEHICLE BECAUSE I FEEL IT IS UNSAFE TO HAVE ALL THE EXPOSED WIRING. I WOULD REPLACE THE DASH HOWEVER I AM TOLD IT WILL DO IT AGAIN AS CHRYSLER HAS NOT CORRECTED THE MANUFACTURING PROCESS OF THE DASH OR THAT THE NEW DASH I WOULD GET WOULD BE OLD STOCK OF THE SAME MATERIAL. *TR

NHTSA ID

10370838

Incident

Dec 1, 2010

TL*THE CONTACT OWNS A 2000 DODGE RAM 2500 QUAD. THE CONTACT STATED THAT THE DASHBOARD IN HIS VEHICLE WAS BROKEN, EXPOSING THE AIR BAG AND WIRING. THE DEALER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 103,800. THE FAILURE MILEAGE WAS APPROXIMATELY 103,500.

NHTSA ID

10369636

Incident

Nov 20, 2010

Mileage

103,500 mi

CRACKED DASH. *TR

NHTSA ID

10360332

Incident

Oct 12, 2010

Mileage

65,000 mi

2000 DODGE RAM 2500 DASH PANEL BROKE OFF WHILE DRIVING AND BECAME WEDGE BETWEEN STEERING WHEEL AND METAL FRAMEWORK. *TR

NHTSA ID

10357466

Incident

Sep 25, 2010

Mileage

125,000 mi