2009 Dodge Ram 5500 Owner Complaints

7/21/15 TOOK TRUCK TO RAM DEALER FOR RECALL R-16 DEALER STATED IT ALSO HAS R-25 RECALL, TRUCK STILL HAS VIBRATION AT 55 MPH AND NOW IT WILL DRIFT LEFT AND RIGHT CALLED DEALER THE SERVICE MANAGER ADVISED ME TO HAVE MY TIRES CHECKED, 7/30/15 CALLED CHRYSLER HOTLINE WAS TOLD NO OPEN RECALLS I TOLD HER I HAD IT IN FOR REPAIR BUT IT STILL WASN'T RIGHT SHE SAID THEY NEED TO CORRECT PROBLEM ON THEIR DIME. 7/30/15 CALLED DEALER, SERVICE MANAGER HAD QUIT NEED TO CALL ON 8/3/15 TO TALK TO NEW SERVICE MANAGER. 8/3/15 TALKED TO NEW SERVICE MANAGER TOLD HIM WHAT CHRYSLER SAID, HE SCHEDULED TO INSPECT TRUCK FOR 8/11/15 DROPPED TRUCK OFF ON 8/10/15 PUT KEY AND NOTE IN DROP BOX STATING SINCE AIRBAG WAS REPAIRED HORN AND CRUSE NO LONGER WORKED 8/16/15 HAVE NOT HEARD BACK 8/17/15 CALLED DEALER LEFT A MESSAGE TO CALL ME, 8/18/15 CALLED DEALER TALKED TO SERVICE MANAGER HE THOUGHT TRUCK HAD BEEN PICKED UP, SAID HE WOULD CHECK AND CALL ME BACK. DEALER CALLED BACK SAID TECH HAD QUIT AND THEY CANT FIND THE KEY BUT WILL MAKE A NEW ONE AND DRIVE IT AND CALL ME. LATER THAT DAY HE CALLED BACK SAID THE BOARD WAS BROKE BEHIND THE AIRBAG AND THEY WOULD HAVE TO ORDER ONE IF A SALVAGE YARD DIDN'T HAVE ONE, AND ASKED ME TO DESCRIBE PROBLEM WITH THE STEERING. 8/19/15 LEFT A MESSAGE TO CALL ME. 8/20/15 I CALLED TALKED TO SERVICE MANAGER HE SAID TRUCK DROVE ALL OVER THE ROAD JUST AS DESCRIBED AND THAT IT COULD BE SEVERAL THINGS CAUSING THE PROBLEM. HE SAID HE HAS A NEW GUY COMING IN NEXT WEEK AND COULD LOOK AT IT BUT HE DIDN'T KNOW HOW DEEP I WANTED TO GO WITH IT BECAUSE IT HAS 160,000 MILES ON IT AND WHEN ONE THING STARTS WEARING IT WILL CAUSE OTHER THINGS TO WEAR OUT. I TOLD HIM THAT'S WHY THEY HAVE A RECALL HE TOLD ME THEY ARE ONLY REPLACING THE TIE RODS BECAUSE THEY MAY BREAK WEAR HAS NOTHING TO DO WITH IT AND ANY OTHER REPAIRS WOULD HAVE TO BE PAID FOR BY ME. I AM PICKING IT UP ON 8/24/15

NHTSA ID

10750424

Incident

Jul 21, 2015

Mileage

155,741 mi

TL* THE CONTACT OWNS A 2012 (NA) DODGE RAM 5500. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY MADE A SHARP RIGHT TURN CAUSING THE DRIVER TO LOSE CONTROL AND CRASH INTO A PARKED VEHICLE. DURING THE CRASH, THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END, BUT THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE CAUSE OF THE FAILURE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

NHTSA ID

10746039

Incident

Apr 1, 2013

Mileage

20,000 mi

TL* THE CONTACT OWNS A 2009 DODGE RAM 5500. WHILE DRIVING AT 20 MPH, THE STEERING WHEEL SEIZED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE TIE ROD DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TIE ROD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

NHTSA ID

10731201

Incident

Mar 26, 2015

Mileage

21,000 mi

TL*THE CONTACT OWNS A 2009 DODGE RAM 5500. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) HOWEVER, THE PARTS FOR REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10691879

Incident

Dec 1, 2013

TL* THE CONTACT OWNS A 2009 DODGE RAM 5500. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 20 MPH, THE FRONT DRIVER SIDE TIE ROD SUDDENLY FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE PREVIOUSLY EXPERIENCED THE SAME DEFECT AND WAS REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000. ..UPDATED 03-12-14 *BF

NHTSA ID

10562940

Incident

Jan 11, 2012

Mileage

50,000 mi

TL* THE CONTACT OWNS A 2009 DODGE RAM 5500. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE UNEXPECTEDLY IGNITED INTO MASSIVE FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. THE CAUSE OF FAILURE WAS NOT DETERMINED. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A SERVICE CENTER FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

NHTSA ID

10502112

Incident

Mar 6, 2013

Mileage

62,000 mi

TL* THE CONTACT OWNS A 2009 DODGE RAM 5500. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 10V657000 (STEERING: LINKAGES: TIE ROD ASSEMBLY) MAY 2011. THE CONTACT STATED THAT ELEVEN MONTHS LATER, THE FRONT DRIVER SIDE TIE ROD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 58,847.

NHTSA ID

10459256

Incident

May 17, 2012

Mileage

58,847 mi