2002 Dodge Ram Van Owner Complaints

TOOK VAN IN FOR INSPECTION AND WAS INFORMED THAT THE ENTIRE FRAME HAD RUST ISSUES. WAS TOLD THE FRONT FRAME WAS SO BAD I SHOULD JUST PARK IT AS THAT ANYTHING FROM THE RADIATOR TO THE ENGINE COULD JUST FALL OUT WITH ONE GOOD JOLT. DID A LITTLE RESEARCH AND FOUND THIS IS A COMMON PROBLEM WITH THESE VEHICLES AS WITH THE TOYOTA TRUCKS. THE BODY SHOP I TOOK IT TO SAID HE HAD 13 OF THEM THIS YEAR ALONE. I CRAWLED UNDER THERE AND THERE ARE LARGE AREAS OF FRAME THAT HAS JUST DISAPPEARED. EITHER POOR QUALITY STEEL OR IMPROPER RUST PREVENTION AT MANUFACTURE POINT COULD CAUSE THIS MUCH DAMAGE. COMPANY SHOULD BE MADE TO STEP UP AND REPLACE THE FRAMES. *TR

NHTSA ID

10682494

Incident

Feb 3, 2015

Mileage

165,000 mi

ON 8/8/14, A LOUD BANGING SOUND OCCURRED WHEN GOING OVER BUMPS AND RAILROAD TRACKS WHILE DRIVING TO WORK. AT THAT TIME, STOPPED DRIVING VAN UNTIL WERE ABLE TO TAKE IT TO BETTENHAUSEN CHRYSLER JEEP IN TINLEY PARK, IL. ON 8/14/14. ON THE SAME DATE, WE WERE INFORMED THE VEHICLE WAS UNSAFE TO DRIVE. THE AREA AROUND THE SWAY BAR IS COMPLETELY RUSTED AWAY. THE OTHER AREAS OF THE FRAME SHOW RUST AND CORROSION WHICH WILL EVENTUALLY CAUSE THE STEERING MECHANISM TO FAIL MAKING THE VEHICLE VERY UNSAFE TO DRIVE. THE PROPER PROCEDURES WERE FOLLOWED TO DETERMINE IF CHRYSLER WOULD WARRANTY THE REPAIR OF THIS VEHICLE SINCE THEY HAVE EXPERIENCED THIS SAME PROBLEM WITH SOME OF THEIR OTHER VEHICLES. VAN WAS TRANSPORTED TO RIVERDALE BODY SHOP, TINLEY PARK, ILLINOIS, TO DETERMINE THE COST OF REPAIRS. CHRYSLER WAS CONTACTED. ON 8/27/14 WERE INFORMED CHRYSLER WOULD NOT WARRANTY THIS VEHICLE. A TELEPHONE CALL WAS MADE TO THEIR CUSTOMER CARE CENTER WHEREIN A CASE WAS PRESENTED TO GET THEM TO WARRANTY THE WORK. A LETTER WAS ALSO SENT OUT TO DIFFERENT CHRYSLER PEOPLE ON THIS SAME DATE.

NHTSA ID

10629261

Incident

Aug 8, 2014

Mileage

110,000 mi

TL* THE CONTACT OWNS A 2002 DODGE RAM 2500 VAN. THE CONTACT STATED WHILE DRIVING 2 MPH THE STEERING MOUNT BROKE FROM THE FRAME CAUSING A FAULTY WHEEL ALIGNMENT. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE CONTACT INSPECTED THE FRAME AND NOTICE EXCESSIVE RUST ON THE FRAME. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FRAME AND THE MANUFACTURER STATED THERE WERE NO RELATED RECALLS. THE CONTACT STATED IF HE WAS DRIVING ON THE HIGHWAY AT HIGH SPEEDS A CRASH COULD HAVE OCCURRED. THE FAILURE MILEAGE WAS 140,000.

NHTSA ID

10408489

Incident

Jun 2, 2011

Mileage

140,000 mi

TOTAL LOSS OF STEERING DUE TO SEVERE FRAME ROT, WHICH LED TO THE DETACHMENT OF THE STEERING MOUNTS ON THE PASSENGER SIDE. LUCKILY IT HAPPENED AT A SLOW SPEED, AT THAT POINT HAD TO BE TOWED. HAD JUST EXITED HIGHWAY AT SPEEDS OF 65 MPH. I INFORMED DODGE OF THIS PROBLEM APPROXIMATELY 6 MONTHS AGO, BASICALLY THEY DON'T CARE. VEHICLE IS ONLY 8 YEARS OLD. IF IT IS HAPPENING TO MY VAN IT IS HAPPENING TO ALL VANS. ACTION NEEDS TO BE TAKEN QUICKLY IN ORDER TO SAVE LIVES. *TR

NHTSA ID

10397262

Incident

Apr 15, 2011

Mileage

140,000 mi

ALL POWER STOPS TO VEHICLE, SHUTTING ENTIRE ENGINE, POWER BRAKES, STEERING OFF. IT OCCURS DAILY, WHIL EDRIVING ON ROADS/FREEWAYS, CREATING A SERIOUSLY HAZARDOUS SITUATION. DEALER PREVIOUSLY REPLACED THE POWER CONTROL MODULE. PROBLEM RECENTLY STARTED AGAIN. DEALER WANTS TO REPLACE THE PCM AGAIN AT HUGE COST, BUT CANNOT REPLICATE PROBLEM AND INST SURE THE PCM IS THE PROBLEM. MIGHT BE FAULTY WIRING, BUT DEALER CANNOT TELL. *TR

NHTSA ID

10329756

Incident

May 7, 2010

Mileage

88,000 mi

TL*THE CONTACT OWNS A 2002 DODGE RAM VAN 3500. WHILE THE VEHICLE WAS PARKED THE STEERING WIRES BROKE IN HALF AND THE STEERING BOX SNAPPED OFF. HE ATTEMPTED TO FILE A CLAIM WITH THE MANUFACTURER AND WAS DENIED; HOWEVER, A SUPERVISOR ADVISED HIM TO HAVE THE STEERING BOX DIAGNOSED BY THE DEALER. HE HAS NOT TAKEN THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 56,000.

NHTSA ID

10289935

Incident

Oct 20, 2009

Mileage

56,000 mi

THIS VEHICLE BELONGS TO VERIZON COMMUNICATIONS. THE VAN HAD AN UNDER HOOD FIRE THAT ORIGINATED IN THE ABS MODULE AREA. THE DRIVER NOTICED SMOKE COMING FROM UNDER THE HOOD OF THE VAN WHILE IT WAS PARKED AT A JOBSITE WHERE HE WAS WORKING. HE CALLED 911 AND EXTINGUISHED THE FIRE WITH A FIRE EXTINGUISHER. HE DISCONNECTED THE BATTERY CABLES. DAIMLERCHRYSLER ISSUED SAFETY RECALL D20 IN 2004 TO ADDRESS THIS PROBLEM BUT THE RECALL REPAIR HAS NOT CORRECTED THE PROBLEM. VERIZON HAS HAD 29 INCIDENTS THAT OCCURRED AFTER THE RECALL WAS PERFORMED. THIS IS AN UNSAFE CONDITION THAT WARRANTS FURTHER INVESTIGATION AND ACTION. *TR

NHTSA ID

10243799

Incident

Mar 28, 2005

Mileage

56,059 mi

TL* THE CONTACT OWNS A 2002 DODGE 1500 RAM VAN. DURING A ROUTINE TUNE UP ON THE VEHICLE THE CONTACT WAS LYING ON FLOOR WITH HIS BACK FACING THE DRIVER'S SEAT WHEN THE POWER SEAT BUTTON WAS ACCIDENTALLY ENGAGED. THE CONTACT WAS PINED BETWEEN THE SEAT AND THE PEDAL WELL. THE CONTACT WAS UNABLE TO REACH THE SWITCH TO PULL THE SEAT BACK. SOMEONE WAS UNSUCCESSFUL AT ATTEMPTING TO ASSIST HIM DUE TO THE SEAT BEING PUSHED FORWARD. THE FIRE DEPARTMENT'S ONLY OPTION WAS TO USE THE JAWS OF LIFE TO CUT THE DRIVER SEAT OUT OF THE VEHICLE. THE CONTACT STATED THAT THE FRONT SEAT LOCATION OF THE SWITCH WAS THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WERE 15,385. *AK THE CONSUMER HAS PROVIDED A COPY OF INCIDENT REPORT FROM WATERFORD TOWNSHIP FIRE DEPARTMENT. UPDATE 05/10/07*TR

NHTSA ID

10185044

Incident

Mar 10, 2007

Mileage

15,385 mi

ON 11/07/05 I WAS DRIVING NORTH BOUND ON WESTERN AVE AT APPROX 4:30 PM,TRAVELING AT 40 MPH APPROACHING A RED LIGHT IN THE RIGHT LANE WITH 4 CARS IN FRONT OF ME ALL READY STOPPED,UPON MY DE PRESSING OF THE BRAKE PEDAL THERE WAS NO BRAKES, I TRIED AGAIN ,I DOWN SHIFTED ,AT THE LAST SECOND I SWERVED VIOLENTLY TO MISS THE CARS IN THE FIRST TWO RIGHT LANES,THEN COUNTERED CORRECTED TO MISS THE LEFT TURN LANE CARS ,FINALLY STRIKING A PICK UP TRUCK ,THAT WAS STOPPED AT THE RED LIGHT,THAT WAS OCCUPIED BY A FATHER, AND HIS TWO CHILDREN. A SHERIFFS OFFICER ALSO CHECKED THE BRAKES AND STATED IT WAS A MECHANICAL FAILURE ,HE ALSO STATED THAT WITH SUCH AN IMPACT THE AIR BAGS SHOULD HAVE DEPLOYED. MY VEHICLE IS A 2002 DODGE RAM 1 TON MAXI CARGO VAN WITH ONLY 36600. MILES . THE VERY NEXT DAY MY PASSENGER AND I LOOKED AT THE DAMAGE TO THE FRONT END AND TOOK PICTURES AND VIDEO TAPED THE DASH BOARD, THAT DID NOT INDICATE ANY SIGNS OF BRAKE, NOR AIR BAG FAILURE. THE RIGHT FRONT BRAKE LINE APPEARED TO HAVE BEEN RUBBING AGAINST THE UPPER FRAME CAUSING THE LINE TO RUB THROUGH. I HAVE PICTURES OF BOTH RIGHT AND LEFT BRAKE LINES TOUCHING CHASSIS AND BOTH SHOW SIGNS OF WEAR IN THE SAME PLACE BOTH HOSE AND CHASSIS. I HAVE ALL PARTS AND PICTURES. THERE IS MUCH MORE TO EXPLAIN . I HAVE JUST RECEIVED THE VAN BACK ON 01,10,06 AND STILL NOTICE SOME SORT OF BRAKING PROBLEM. I ALSO HAD LOOKED TO SEE NEW BRAKE LINES AND NOTICED THE UPON DEPRESSING THE BRAKE PEDAL THAT THE LINES MOVE UNDER PRESSURE AND THAT JUST MAYBE AFTER 36000 MILES THAT THIS PROBLEM MIGHT,CAUSE THE METAL BRAKE TUBE TO BEND TOWARDS THE FRAME. AS TO THE AIR BAG SENSORS I HAVE ASKED THE DEALER ,AUTO BODY SHOP, AND INSURANCE INVESTIGATOR WERE ARE THEY NO ONE COULD ANSWER THIS NOR DID IT CONCERN THEM. *JB

NHTSA ID

10147400

Incident

Nov 7, 2005

Mileage

36,600 mi

I HAVE A PROBLEM WITH THE GAS TANK ON MY FULL SIZE VAN. AFTER COMING TO A STOP A THUD CAN BE FELT COMING FROM UNDER THE VAN. IT ONLY HAPPENS WHEN THE FUEL LEVEL REACHES 3/4 TO 1/2. THE DEALER TOLD ME THERE ARE NO BAFFLES IN THE TANK AND REPLACING THE TANK MAY NOT CURE THE PROBLEM. I AM CONCERNED THAT THIS MAY BECOME WORSE.

NHTSA ID

10118657

Incident

Mar 24, 2005

WINDOWS FOG OVER DANGEROUSLY, OBSTRUCTING VISION. DEALER REPORTS THAT AIR BLEND DOOR OF HEATER/DEFROSTER IS RUSTED SOLID PREVENTING THE ADMISSION OF FRESH AIR TO THE CABIN, AND THUS THE DEFROSTERS. ACCORDING TO THE DEALER THE DOOR IS RUSTED SOLID IN THE RECIRCULATE POSITION. I SUPPOSE THIS COULD RESULT IN EXCESS CARBON MONOXIDE BUILDUP AS WELL AS OBSTRUCTED VISION.*AK

NHTSA ID

10105684

Incident

Jan 3, 2005

Mileage

28,000 mi

MY 2002 DODGE CONVERSION VAN WOULD SIT OVERNIGHT THEN START THE NEXT DAY BUT STALL RIGHT AFTER STARTING. HAPPENED TWICE IN 3 WEEKS.*AK

NHTSA ID

10078668

Incident

May 27, 2004

Mileage

3,100 mi

FIRE IN DASHBOARD

NHTSA ID

10056172

Incident

Jan 25, 2004

CONSUMER WAS DRIVING AND SUDDENLY VEHICLE QUIT. MECHANIC DETERMINED THAT A CAM BEARING BROKE, BRINGING VEHICLE TO A COMPLETE STOP. VEHICLE HAD TO BE TOWED TO DEALER. *AK

NHTSA ID

10056146

Mileage

38,000 mi