2008 Dodge Sprinter 3500 Airbags Problems

Dodge was not able to replace the passenger airbag. No dealers could replace it. I had the passenger airbag replaced by a Mercedes Sprinter dealership and was reimbursed by Dodge. The problem is they can not remove the recall from NHTSA. I still get email and mail telling me to replace the passenger airbag. I've called 4 times over 2 years. Each time they say they'll fix it. It still shows the recall is not complete. How can I remedy this? Dodge has been no help.

NHTSA ID

11648837

Incident

May 1, 2023

THE DODGE DEALER IN BELLEVUE WASHINGTON REFUSED TO PERFORM THE RECALL REPAIRS. THEY CLAIMED IT WAS BECAUSE THEY COULDN'T PUT THE VEHICLE ON THEIR LIFT, EVEN THOUGH AIRBAG REPLACEMENT DOESN'T REQUIRE THAT. THEY REFERRED ME TO SEATTLE MERCEDES, WHICH ALSO REFUSED TO DO THE RECALL.

NHTSA ID

11222013

Incident

Jun 17, 2019

TAKATA RECALL. THE DRIVERS SIDE AIR BAG WAS REPLACED OCT 12 2017. IN 01/2018 I GET A RECALL FOR THE PASSENGER SIDE AIR BAG. I CALLED FREIGHTLINER BUT WAS TOLD THEY CAN NO LONGER REPLACED THE AIRBAG IN NEW YORK STATE AND THEY WOULD GET BACK TO ME. THEY NEVER DID. NY DMV SENT ME A NOTICE SO I CALLED FREIGHTLINER AND THEY SHOW NO RECALLS SAME AS YOUR WEBSITE. WHAT HAPPENED? HOW CAN I GET THE AIRBAG REPLACED NOW? *DT *DT

NHTSA ID

11221561

Incident

Jan 1, 2018

TAKATA RECALL I MADE 2 ATTEMPTS TO CONTACT WEST VALLEY DODGE IN CA IN WHICH DIDN'T GET A CALL BACK. I MADE APPT ON 11/9 AT SIMI DODGE IN CA. I TOLD THEM I HAD A DODGE SPRINTER ON A B CLASS RV. I WAS TOLD NO PROBLEM. WHEN I SHOWED UP FOR APPT THEY TOLD ME THEY COULDN'T DO IT BECAUSE OF TOOLS NEEDED. I LOOKED ON LINE AND NO SPECIAL TOOLS ARE NEEDED. AS I SUSPECTED THEY JUST DIDN'T WANT TO DO THE WORK. A COMPLETE WASTE OF MY TIME.

NHTSA ID

11150329

Incident

Nov 9, 2018

TAKATA RECALL WE HAVE EXPERIENCED A TOTAL OF 3 RECALLS ON THIS VEHICLE. THE FIRST RECALL WAS 2016 ON THE PASSENGER SIDE. THE SECOND RECALL IN 2017 ON THE DRIVERS SIDE. THE THIRD MOST IMPORTANTLY WAS A RECALL ON THE 2016 RECALL THE PASSENGER SIDE. FOR ALMOST 2 YEARS THE U.S. RECALL CENTER KEPT SENDING OUT WARNINGS BUT NEVER CLEARLY STATED IT WAS A RECALL ON A RECALL. AS CONSUMERS, WE WOULD CALL TO ASK QUESTIONS TO CLARIFY THIS.. ONLY TO HAVE THEM TAKE DOWN INVOICES AND DATES ON WHEN THE AIR BAGS WERE REPLACED AND PROMISING THIS WAS NOTED AND FULFILLED THEIR NEED TO SEND US A NOTICE. SOON AFTER, WE WOULD GET MORE NOTICES VIA MAIL AND ALSO PHONE MESSAGES. WE HAD 2 DIFFERENT CONFERENCE TELEPHONE CALLS WITH DODGE/RECALL CENTER/AND US, THE [XXX]'S... AND WERE TOLD THE PROBLEM WAS RESOLVED. HAVING SAID THAT IT WAS NOT. FINALLY A SMART SERVICE DEPT. MANAGER AT DODGE FOUND THE ERROR AND RECTIFIED IT. HE SAID. HERE IN LIES THE PROBLEM, YOU HAVE ANOTHER RECALL ON THE 2016 RECALL. REALLY? SINCE FIXING THIS, I HAVE NOTIFIED THE CALL CENTER, VIA PHONE TO BRING TO THEIR ATTENTION. I THINK IT NEEDS TO BE DOCUMENTED NOW. IT IS IMPARATIVE THAT WHEN IT IS A RECALL OF A PREVIOUS RECALL. SOMEONE NEEDS TO PAY ATTENTION. MANY CONSUMERS, LIKE WE ALMOST DID, WILL JUST IGNORE THESE SECOND NOTICES. WE THROW AWAY THE NOTICES BECAUSE WE ARE TOLD AND BELIEVE THIS IS ALREADY REPAIRED. IT WAS NOT. SO PLEASE, FOR YOUR OWN SAKE, MAKE ADJUSTMENTS TO THIS PROBLEM BEFORE YOU ARE ADDRESSING LIVES LOST DUE TO MISINFORMATION. RECALL ON PREVIOUS RECALLS ARE INDEED HAPPENING AND ARE VERY DANGEROUS IF LEFT UNANSWERED. YOU CAN THANK ME NOW OR JUST PAY FOR NEEDLESS DEATHS LATER. YOUR WELCOME. [XXX] VANCOUVER, WASHINGTON. [XXX] CALL ONLY IF YOU HAVE A TRUE, VALID QUESTION. IF NOT, NO NEED TO CALL AT ALL. HAVE A GOOD DAY. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11141588

Incident

Jun 15, 2016

TAKATA RECALL, I TOOK THE VEHICLE TO GOSS DODGE IN S. BURLINGTON FOR THE NHTSA#15V-354 #R49 PASSENGER AIRBAG MODULE RECALL AND THE NHTSA #16V-077 #S14 DRIVER AIRBAG MODULE. WHEN THE RECALL WAS COMPLETED I STARTED THE VEHICLE AND THE SRS LIGHT REMAINED ON. I TOLD THE SERVICE PEOPLE ABOUT THIS AND THEY ATTEMPTED TO FIND THE PROBLEM. THEY STATE IT IS A BROKEN WIRING HARNESS. THEY HAVE NOW KEPT THE VEHICLE FOR A WEEK AND TELL ME THAT THE PART IS NOT AVAILABLE. I TOOK A PHOTO OF THE PART AND GOT THE PART NUMBER FROM THEM AND ATTEMPTED TO FIND ONE. THE DODGE FACTORY PARTS TOLD ME THAT THE PART WAS DISCONTINUED IN 2016. THE VEHICLE WILL NOT PASS STATE INSPECTION WITH THE SRS LIGHT ON IT IS NOW SITTING AT THE DEALERSHIP WITH THE DASHBOARD TAKEN APART

NHTSA ID

11124679

Incident

Aug 29, 2018

Mileage

47,574 mi

TAKATA RECALL. RECEIVED RECALL NOTICE BUT DODGE DEALERS WILL NOT REPAIR. THEY EITHER ARE UNAUTHORIZED OR THE VEHICLE IS TO BIG FOR THEM. ALSO CONTACTED THE FCA RECALL ASSISTANCE CENTER. FCA TRANSFERRED ME TO MERCEDES WHO DOES NOT KNOW ANYTHING ABOUT DODGE RECALLS.

NHTSA ID

11047775

Incident

Nov 21, 2017

Mileage

55,000 mi

TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER RAINBOW CHRYSLER DODGE JEEP LLC LOCATED AT 301 RIVER HIGHLANDS BLVD, COVINGTON, LA 70433; (985) 892-9165 WAS CONTACTED AND STATED THAT THEY 'DO NOT HAVE ANY TECHNICIANS WHO KNOW HOW TO WORK ON THE VEHICLE.' THE MANUFACTURER WAS CONTACTED AT 800-853-1403. THE MANUFACTURER ALSO STATED THAT THEY WERE UNABLE TO ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11006541

Incident

Jan 12, 2015

TAKATA INFLATORS: IN REPLY TO PREVIOUS COMPLAINT10986163 FORGOT TO MENTION THIS RV WAS PURCHASED IN 2013 IN FLORIDA SO IT WAS EXPOSED FOR MANY YEARS TO HIGH HUMIDITY

NHTSA ID

10986165

Incident

May 17, 2017

TAKATA INFLATORS: CALLED FAIRBANKS AND ANCHORAGE DEALERSHIPS AND THEY ARE NOT DOING REPAIRS AT ALL. THE ANCHORAGE DEALERSHIP SENT ME TO TRAILER CRAFT OF ANCHORAGE AND THEY DO NOT HAVE PARTS YET AS THEY SAY THAT ALASKA IS LAST ON THE LIST FOR PARTS SINCE WE ARE A LOW HUMIDITY AREA. I AM MOVING TO A HIGH HUMIDITY (TENN) AREA IN SEPT AND I AM WORRIED TO TRAVEL 5000 MILES WITH A COMPROMISED AIR BAG. I DO NOT THINK THIS IS FAIR FOR US TO HAVE TO WAIT BECAUSE WE LIVE IN ALASKA.

NHTSA ID

10986163

Incident

May 17, 2017

TL* THE CONTACT OWNS A 2008 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/11/17*LJ THE CONSUMER STATED AFTER 2 YEARS THE VEHICLE STILL HAD NOT BEEN REPAIRED. UPDATED 07/14/2017 *JS

NHTSA ID

10986051

Incident

Jun 12, 2015

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE DEALER REFUSED SERVICE DUE TO NOT HAVING THE TECHNOLOGY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT WOULD NEED TO CROSS THE STATES TO HAVE THE VEHICLE REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.

NHTSA ID

10985986

Incident

Feb 9, 2016

TAKATA RECALL.... THE RECALL WENT OUT A YEAR AGO, AND STILL NO PARTS! THIS IS PUTTING OUR DRIVERS IN POSSIBLE JEOPARDY.

NHTSA ID

10969264

Incident

Mar 23, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10930255

Incident

Jul 13, 2015

I HAVE CONTACTED FIAT CHRYSLER AUTOMOBILES AND THEY STATED THAT I WOULD TO CONTACT MERCEDES BENZ. I CONTACTED A MERCEDES DEALER AND THEY STATED THAT THE REPLACEMENT PART WOULD NOT BE AVAILABLE UNTIL 2017. THE INFORMATION THAT I RECEIVED VIA MAIL STATES THAT THE PART IS AVAILABLE.

NHTSA ID

10927166

Incident

Nov 17, 2016

TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10919187

Incident

Oct 26, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER SCHEDULED AN APPOINTMENT, BUT LATER STATED THAT THE PART WAS ON A NATIONAL BACK ORDER. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/16/17*LJ

NHTSA ID

10916868

Incident

Aug 21, 2015

TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 12/13/16*LJ THE CONSUMER THE PART WAS FINALLY INSTALLED. UPDATED 12/20/16.*JB

NHTSA ID

10913909

Incident

Oct 5, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10905881

Incident

Sep 12, 2016

TAKATA RECALL RECEIVED SAFETY RECALL IN JULY 2015 AND HAVE NOT HEARD ANYTHING FURTHER.

NHTSA ID

10896543

Incident

Jul 20, 2015

Mileage

20,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR LONGER THAN A YEAR. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10892548

Incident

Aug 21, 2015

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE DEALER UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME THAT THE PARTS WOULD BE SENT TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10882031

Incident

Jul 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10865418

Incident

Jul 16, 2015

2008 DODGE SPRINTER 3500. CONSUMER WRITES IN REGARDS TO PASSENGER AIRBAG INFLATOR AND DRIVER AIRBAG MODULE RECALLS HAS NOT BEEN COMPLETED WITHIN A REASONABLE TIME FRAME. *SMD

NHTSA ID

10862869

Incident

Aug 1, 2015

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REMEDY THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10861721

Incident

May 30, 2015