Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 1997 Dodge Stratus submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 19 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
CONSUMER'S VEHICLE EXPERIENCED THE SAME PROBLEM AS MENTIONED IN RECALL 97V201000 CONCERNING LEFT CONTROL ARM. CONSUMER HEARD A CLICKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. TOOK VEHICLE TO THE DEALER. HOWEVER, THE DEALER DID NOT WANT TO DO THE REPAIRS AT THEIR EXPENSE.*AK
WHEN TURNING THE TIRES MAKE A NOISE DUE TO PREMATURE WEAR OF THE UPPER BALL JOINTS. *AK
THE DEALERSHIP IS PROVIDING INCORRECT INFORMATION ABOUT THE RECALL FOR THE LOWER CONTROL ARM 97 V 201 000. THE DEALERSHIP IS INDICATING THAT IF THEY REPAIR THE CONTROL ARM AS STATED IN THE RECALL, IT WILL CAUSE DAMAGE TO THE SWAY BAR. THERE ALSO SOME DISCREPANCY ABOUT WHETHER OR NOT THE VIN IS PART WITHIN THE REMEDY SCOPE. *PH THE VEHICLE'S BALL JOINTS WERE REPLACED AT THE CONSUMER'S EXPENSE. THE CONSUMER REQUEST REIMBURSEMENT. *NLM
AFTER THE RECALL REGARDING THE LOWER BALL JOINT WAS REPAIRED, IT THEN FAILED. RECALL # 97 V 201 000. *JB
THE LOWER CONTROL ARMS AND BALL JOINTS WERE REPLACED DUE TO CORROSION, HOWEVER UPON LEAVING DEALERSHIP, CONSUMER WAS INFORMED BY A SERVICE MANAGER THAT PART WAS UNDER RECALL(#750) THE SERVICE MANAGE ADVISED CONSUMER TO REQUEST REIMBURSEMENT FROM CHRYSLER, CONSUMER CONTACTED CHRYSLER AND WAS INFORMED THAT THE PART WAS KNOW TO BE DEFECTIVE AND TO SEND IN ALL DOCUMENTATION, CONSUMER THEN RECEIVED A LETTER STATING THAT HE HAD NOT MET THE REQUIRED CONDITIONS OF THE RECALL, CONSUMER STATES HE COMPLIED THE WITH CONTROL ARMS INSPECTION PER RECALL ON DEC 15, 1998 BUT AT THAT TIME THERE WAS NO IMMEDIATE PROBLEM.*JB
BOTH THE RIGHT AND LEFT SIDE LOWER CONTROL ARM AND BALL JOINT ASSEMBLIES HAD TO BE REPLACED. THIS PROBLEM WAS ADDRESSED BY RECALL #750. THE REPAIR WORK WAS PERFORMED AT THE DEALER AND PAID FOR BEFORE CONSUMER WAS ADVISED OF THE RECALL. I HAVE ATTEMPTED TO OBTAIN REIMBURSEMENT FOR THE $633.00 COST AND THE $49.95 PLUS 8% SALES TAX WITH NO LUCK. REQUEST WAS DENIED FOR THE REASON THAT "ALTHOUGH THE RECALLED PARTS FAILED THEY DIDN'T FAIL FOR THE RECALL REASON." CONSUMER WAS ALSO NOT GIVEN THE OLD PARTS FOR AN INDEPENDENT INSPECTION. *AK DAIMLER CHRYSLER DENIED REIMBURSEMENT STATING THAT THIS CASE FELL INTO GENERAL MAINTENANCE. *SLC
HEAD GASKET BLEW AT 60,000 MILES. BALL JOINT REPLACED./ REAR OIL SEAL REPLACED.*AK
THE HEAD GASKET FAILED TWICE RESULTING IN ENGINE AND TRANSMISSION PUMP FAILURE. NLM
LOUD NOISE COMING FROM RIGHT SIDE UNDER HOOD, CONSUMER AFRAID TO DRIVE VEHICLE. *AK
REPLACED ONCE DUE TO RECALL. MAKING SAME NOISE WHEN ORIGINAL FAILURE OCCURRED. WORRIED FAILURE WILL OCCUR AGAIN DUE TO NOISE. *AK
BALL JOINTS WENT OUT AND BRAKES WOULD NOT WORK. HAD TO USE EMERGENCY BRAKES TO STOP VEHICLE. *AK
PREMATURE HEAD GASKET FAILURE AND ONGOING BODY IDLE VIBRATION
WHEN COMING TO A STOP VEHICLE VIBRATES. VIBRATION GET WORSE WHEN THE AIR CONDITIONER IS BEING USED. VEHICLE HAS BEEN SERVICED FOR THIS PROBLEM 6 TIMES. THE PROBLEM STILL EXISTS. PLEASE PROVIDE ANY FURTHER INFORMAITON. *AK
VEHICLE IS MAKING LOUD HUMMING OR ROTATIONAL NOISE IN THE FRONT OF THE CAR WHEN DRIVING DOWN THE ROAD. THE NOISE GETS LOUDER THE FASTER THE CAR IS GOING AND IT ALSO GETS VERY LOUD AND CHANGES TONE WHEN YOU ARE GOING AROUND A CURVE.
CONSUMER EXPERIENCING ONGOING PROBLEM WITH NOISE COMING FROM THE FRONT AREA OF THE VEHICLE; WHENEVER CONSUMER MAKES A TURN OR ROLLS OVER A BUMP, THE VEHICLE WOULD MAKE A GRINDING SOUND. VEHICLE BEEN IN/OUT DEALER SHOP ON FOUR OCCASIONS. VEHICLE HAS BEEN INSPECTED /REPAIRED, BUT PROBLEM STILL OCCURS. *AK
CONSUMER STATES THAT THE RECALL REMEDY DID NOT CORRECT THE PROBLEM WHICH HAS REOCCURRED. RECALL NUMBER 97V210000. PLEASE GIVE ANY FURTHER DETAILS. *AK
DEALERSHIP HAS NO PARTS FOR LOWER CONTROL ARM AFTER BEING NOTIFIED BY OWNER OF RECALL 97V201000. *AK
DEALERSHIP FAILED TO COMPLY WITH RECALL REPAIR NOTICE OF THE BALL JOINTS.
RECALL WORK ON THE LOWER CONTROL ARM DENIED TO CONSUMER FROM DEALERSHIP.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .