RoadVitals

2009 Eldorado Aerotech

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Apr 28, 2009
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
10
Latest Nov 12, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2009 Eldorado Aerotech, most frequently naming the fuel system category. 10 safety recalls have been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

10 campaigns cover this model year

View all 10

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V750000

EQUIPMENT ADAPTIVE/MOBILITY

Nov 12, 2015
2,978 units potentially affected
The defect: Eldorado National- Kansas (Eldorado) is recalling certain model year 2006-2015 Aerotech, AeroElite, Aerolite, Advantage, Transtech, and Krystal shuttle buses and model year 2006-2014 VersaShuttle shuttle buses manufactured January 1, 2006, to August 25, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by the Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk: If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
The remedy: Eldorado will notify owners, and Ricon will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on December 15, 2015. Owners may contact Eldorado customer service at 1-785-827-1033, or Ricon Customer Service at 1-800-322-2884. Note: These buses and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.
Eldorado National- KansasView on NHTSA.gov
14V610000

EQUIPMENT ADAPTIVE/MOBILITY

Sep 30, 2014
178 units potentially affected
The defect: Eldorado National-Kansas (Eldorado) is recalling certain model year 2006-2014 Aerotech, Aerolite, Aero Elite, Transtech, and Advantage coaches manufactured January 1, 2006, to September 26, 2014, and built on Ford E-350, E-450 and E-550 chassis, and Chevrolet 3500 and 4500 chassis, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.
The risk: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
The remedy: Eldorado will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on October 20, 2014. Owners may contact Eldorado customer service at 1-800-955-9086 or Ricon customer service at 1-800-322-2884.
Eldorado National- KansasView on NHTSA.gov
12V356000

EQUIPMENT ADAPTIVE/MOBILITY

Jul 25, 2012
2,215 units potentially affected
The defect: Eldorado National - Kansas (Eldorado) is recalling certain model year 2007 through 2011 Aerotech, Aerolite, Aero Elite, and Transtech buses equipped with Braun Century-2 and Vista-2 wheelchair lifts. Over time, and with frequent use, the roll stop latches on the outer barrier may become bent or misaligned.
The risk: A wheelchair occupant may defeat or ride over the insufficiently latched roll stop. If this occurs when the lift platform is in an elevated position, the wheelchair's occupant could fall and sustain injury.
The remedy: Eldorado will notify owners, and dealers will repair vehicles free of charge. The safety recall began on September 14, 2012. Owners may contact Eldorado at 1-800-955-9086 ot Braun at 1-800-488-0359.
THOR INDUSTRIESView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Fuel system
Filed Apr 28, 2009

THE FUEL SYSTEM INSTALLED ON CUMMINS 5.9L NATURAL GAS ENGINES EASILY FOULS WITH COMPRESSOR CARRY OVER OIL AND THE VEHICLE STALLS, SPUTTERS, AND CAN NOT OBTAIN MINIMUM ROAD SPEED. BUSES SO EQUIPPED WITH THIS ENGINE HAVE STALLED REPEATEDLY IN DANGEROUS INTERSECTIONS AND OTHER HAZARDOUS AREAS. CUMMINS CORPORATION HAS DENIED ANY RESPONSIBILITY FOR WARRANTY REPAIRS OR CORRECTION OF THIS DEFECT. THIS PROBLEM IS WIDE SPREAD IN THE TRANSIT INDUSTRY RUNNING THESE ALTERNATE FUELED ENGINES. IN THIS TIME WHEN CLIMATE CHANGE AND GOING GREEN IS THE POLICY OF THE FEDERAL GOVERNMENT WE BELIEVE THAT IT IS TIME CUMMINS CORPORATION STEPPED FORWARD AND CREATED A NATURAL GAS FUEL SYSTEM THAT IS CAPABLE OF OPERATING IN A REAL WORLD SITUATION. OUR OIL CARRY OVER SITUATION HAS BEEN REVIEWED BY THE ENGINEERS AT PARKER- HANNIFIN FILTRATION AND THEY DETERMINED THAT WE ARE SUPPLYING OUR VEHICLES WITH THE CLEANEST POSSIBLE FUEL OBTAINABLE. THIS MAKES CUMMINS CORPORATION 'S POSITION ALL THE MORE OBJECTIONABLE. WE WANT THE FEDERAL GOVERNMENT TO FORCE CUMMINS CORPORATION TO REPAIR THE EXISTING DEFECTS AT THEIR OWN COST AND ALL NEW ENGINES SHALL BE CAPABLE OF USING FUELS MANUFACTURED IN REAL WORLD SITUATIONS. WE HAVE BEEN EXPERIENCING THIS DEFECT SINCE THE 1999 MODEL YEAR THROUGH OUR MOST CURRENT 2009 ENGINES. ( NOTE: BUS MODEL IS AN ELDORADO NATIONAL EZ-RIDER II, 30 FOOT, LOW FLOOR TRANSIT BUS. MODELS LISTED ON SITE WERE NOT CURRENT FOR THIS MANUFACTURER). *TR

NHTSA ID
10267072
Incident
Mar 15, 2009
Mileage
1,323 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

2011-0303_V1

STRUCTURE

THIS TECHNICAL SERVICE BULLETIN (TSB) OUTLINES THE REPAIR/REPLACEMENT OF THE ROOF INTERIOR PLY-LAYER OF VERTICEL MATERIAL DUE TO WATER LEAKS, AND THE VERTICELL PLY-LAYER BECOMES DAMAGED. THIS TECHNICAL SERVICE BULLETIN (TSB) OUTLINES THE REPAIR/REPLACEMENT OF THE ROOF INTERIOR PLY-LAYER OF VERTICEL MATERIAL DUE TO WATER LEAKS, AND THE VERTICELL PLY-LAYER BECOMES DAMAGED.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Eldorado Aerotech by model year
YearComplaintsRecallsInvestigationsIssue Index
2018030—
2017030—
2016040—
2015030—
2014040—
2013030—
2012030—
2011040—
2010080—
2009Viewing1100—
20080120—
20070130—
20061110—
2005030—
2004010—
2003010—
2002010—
1999100—
1998010—
1997010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.