RoadVitals

2021 Entegra Esteem

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Aug 10, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Apr 2, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2021 Entegra Esteem, most frequently naming the electrical, driver assistance and fuel system categories. 3 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical250.0%
  • Driver assistance125.0%
  • Fuel system125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V245000

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS; STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Apr 2, 2024
1,719 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2020-2022 Entegra Esteem, Odyssey, and Jayco Greyhawk, Redhawk, and Greyhawk Prestige motorhomes. An inadequate connection between the power steering pressure line and the brake hydroboost unit may result in a sudden loss of power steering fluid.
The risk: A sudden loss of power steering fluid can result in a loss of power steering and power brake assist, increasing the risk of a crash.
The remedy: Dealers will replace the power steering pressure line and the hydro boost jumper line, free of charge. Owner notification letters were mailed July 22, 2024. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.Manufacturer number Ford 24V-097View on NHTSA.gov
22V290000

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

May 3, 2022
36 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2021-2022 Jayco Greyhawk, Greyhawk Prestige, Redhawk, Entegra Esteem, and Odyssey recreational vehicles. An inadequate connection between the power steering pressure line and the brake Hydroboost unit may result in a sudden loss of power steering fluid.
The risk: A sudden loss of power steering fluid can result in a loss of power steering and power brake assist, increasing the risk of a crash.
The remedy: Dealers will inspect the connection between the power steering lines and the Hydroboost unit, and replace the power steering lines, as necessary, free of charge. Owner notification letters were mailed June 15, 2022. Owners may contact Jayco customer service at Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 22V-089.
Jayco, Inc.Manufacturer number 22V-089View on NHTSA.gov
20V780000

EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER; EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Dec 15, 2020
3,356 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2020-2021 Greyhawk, Greyhawk Pestige, Redhawk, Redhawk SE, Odyssey, and Esteem motorhomes. The mounting brackets for the leveling system hydraulic pump and reservoir may fail, allowing the components to contact the ground.
The risk: Contact with the ground may cause the pump and reservoir to detach or leak hydraulic fluids, increasing the risk of a crash.
The remedy: Jayco will notify owners, and dealers will install a new support bracket, free of charge. The recall began February 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903528.
Jayco, Inc.Manufacturer number 9903528View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Driver assistanceElectrical
Filed Aug 10, 2024

Service Advance Trac System warning light illuminated while driving about 60 MPH in gusty wind. Cruise Control and Hill Assist became inop. This happened twice on one 500 mile trip, both times in windy conditions. Both times, after shutting off engine for a few minutes, no warning light and all systems functioned normally again. Reading motorhome forums, this seems to be a common problem with Ford E Series and F53 chassis motorhomes of various brands. I haven't read any conclusive fix for the problem. I do see that Ford has a service bulletin, SSM 49349 which describes this exact problem and states that Ford "...engineering is working to implement a solution for this condition...", and advises that the dealer "...schedule a follow-up appointment for service in March 2021". I have not found any additional information from Ford about a fix for the problem....now 3.5 years later.

NHTSA ID
11607752
Incident
Jul 25, 2024
ElectricalFuel system
Filed Nov 5, 2022

The RV had been driven about 20,000 miles and had about 250 accumulated hours on the onboard ONAN 4000 generator. I performed an oil change and did a test run of the generator when I happened to notice major generator tail pipe movement particularly during the start operation but which also continued during normal run operations. So I began to investigate and discovered that the tail pipe suspension mount nearest the exhaust point had become separated from the body of the coach but was still attached to the exhaust pipe. The mount was attached with a single bolt into a blind hole in the body panel. The mount had a very long perforated steel blade which was fastened to the body at only one low location. When the mount became dislodged, the steel blade was moving around significantly causing major abrasion to the generator electrical power line. On further observation, I found shafing abrasions on the fuel line feeding the generator due to interference with cables, bolts and frame elements. So there was a bolt departure from the vehicle at some point and the tail pipe in time would have fatigued and broken off the vehicle. Concurrently, the power lines were being cut to the point that at some point it would have caused an electrical short with the possibility of an electrical fire. The fuel line may have ruptured at some point and caused a fuel related fire. The vibrating blade could have generated sparks to ignite the fuel. If the tail pipe had fatigued off with out notice, exhaust fumes would be released under the vehicle causing carbon monoxide poisoning. The combination of road hazards from departing components, potential electrical fires, potential fuel fires, and carbon monoxide poisoning makes this safety issue particularly dangerous and warrants a recall. I repaired issues cutting the excess blade length down, using silicone wear wraps, tie straps, electrical tape and reinstalling a fastener. Thread sealants should be used on a two bolt mount

NHTSA ID
11492417
Incident
Oct 10, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SRP 25-007

ELECTRICAL SYSTEM

Standard Repair Instruction (SRP) Radio Screen displays “No Camera Input error”. Instruction on how to remove error message from screen.

SRP 22-083

EQUIPMENT; FUEL SYSTEM, GASOLINE

Standard Repair Procedure: 4K & 5.5K Generator Overheating – Fuel Hose Protection. Gas generators overheating while traveling. Adding a heatshield sleeve to the fuel line running from the rear axle to the generator fuel line connection.

INC 22-066

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Process for cleaning soiled carpet. CARPET CLEANING RECOMMENDATIONS

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

21-015

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Install water heater guard when refrigerator exhaust vent is installed above the water heater.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Entegra Esteem by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2025100—
2023010—
2022040—
2021Viewing230—
2020040—
2019030—
2018010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.