RoadVitals

1999 Excelsior-Henderson Super X

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest May 22, 2000
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Oct 28, 1999
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 1999 Excelsior-Henderson Super X, most frequently naming the transmission category. 1 safety recall has been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Transmission1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
99V299000

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

Oct 28, 1999
857 units potentially affected
The defect: VEHICLE DESCRIPTION: MOTORCYCLES. THE FUEL HOSE DISCONNECTS BETWEEN FUEL PUMP REGULATOR AND FUEL TANK OUTLET NOZZLE. THE FUEL PUMP AND HOSE ARE LOCATED INSIDE THE FUEL TANK ASSEMBLY.
The risk: THIS CONDITION COULD CAUSE THE ENGINE TO STOP WITHOUT WARNING AFFECTING THE HANDLING OF THE MOTORCYCLE.
The remedy: EXCELSIOR-HENDERSON HAS GONE OUT OF BUSINESS. THE CORRECTION WAS TO INSTALL A PLASTIC SAFETY TIE TO SECURE THE FUEL HOSE.
EXCELSIOR-HENDERSONView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Transmission
Filed May 22, 2000

DEALER CHANGED C LUTCH SPOKES & FINDS IT TO BE A PROBLEM.*AK

NHTSA ID
862316
Incident
May 19, 1999

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

S9906

ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

SUBJECT REGARDING POSITIVE BATTERY CABLE ROUTING. *TT

W9906

POWER TRAIN:CLUTCH ASSEMBLY

SUBJECT REGARDING HYDRAULIC CLUTCH SEAL. *TT

S9905

SUSPENSION:MULTIPLE AXLE:TORQUE ARM

NEW TORQUE FIGURE FOR TOP CROWN 11/6 ACCORN NUT. THE CROWN NUT TORQUE SHOULD BE RECHECKED AT EACH SERVICE.

W9902

ENGINE AND ENGINE COOLING:ENGINE

CONCERNS WITH OIL DIPSTICK LEVEL MARKS NOT ACCURATE TO ACTUAL OIL LEVEL. *TT

W9904

ENGINE AND ENGINE COOLING:ENGINE

SUBJECT REGARDING IMPROPER PURGE VALVE ORIENTATION. *TT

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.