Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 50 NHTSA owner-reported complaints for the 2013 Ford C-Max Energi. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 50 · page 1 of 2
The contact owns a 2013 Ford C-Max Energi. The contact stated while reversing, the back over prevention camera displayed the image upside down. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000.
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving 30 MPH, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the front axle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there were no recalls for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 73,000.
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated after contacting NHTSA, the dealer was able to locate the parts and repair the recall.
The contact owns a 2013 Ford C-Max Energi. The contact stated that while driving 60 MPH, the transmission inadvertently downshifted. The vehicle was taken to the dealer, where it was determined that the rear bearings needed to be replaced. The dealer replaced the rear bearings; however, the failure recurred. The vehicle was then taken to Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879) where it was diagnosed with transmission failure. The contact related the failure to Technical Service Bulletin: 14B07. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 350,000.
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving approximately 30 MPH, the steering wheel locked up. The contact stated that it was difficult to turn the steering wheel. The contact received help from her passenger to pull off the road. The contact stopped and turned off and restarted the vehicle and the power steering functionality returned. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent. The contact stated that she had stopped driving the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a message appeared on the screen indicating an unknown fault. The contact stated that while driving, the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic however, the mechanic declined to diagnose the vehicle and advised the contact to take the vehicle to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified. VIN tool confirms part not available. The failure mileage was unavailable.
The contact owns a 2013 Ford C-MAX Energi. The contact stated that while driving at various speeds, a message to Stop Safely was displayed. The contact stated that the vehicle would slow independently and lose motive power. The contact stated that the failure occurred approximately every 6-months. The contact stated that during the failure, the contact would pull over and restart the vehicle after a few minutes before resuming normal driving. The contact took her vehicle to the dealer and was informed that the mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure and the contact was referred to the NHTSA for assistance. The failure mileage was 121,000.
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40-50 MPH, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT BEFORE OR AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC STATED THAT THE TRANSMISSION BEARING FAILED, WHICH CAUSED THE TRANSMISSION FLUID TO LEAK FROM THE VEHICLE. THE CONTACT PERFORMED HIS OWN INSPECTION AND NOTICED THE BEARING HAD CREATED A HOLE IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000.
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED WHILE DRIVING AT 10 MPH AND MAKING A TURN, WATER CAME IN CONTACT WITH THE BATTERY. THE VEHICLE STOPPED AFTER THE BATTERY WAS SATURATED. THE VEHICLE WAS TAKEN TO ROSWELL FORD (821 N MAIN ST, ROSWELL, NM 88201: (888 881-7087)) WHERE IT WAS CONFIRMED THAT EH BATTERY NEEDED REPLACEMENT BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
CONSISTENT ROLLING NOISE HEARD WHILE DRIVING. WHEEL BEARINGS ON BOTH REAR WHEELS NEEDED REPLACED AT 57,500 MILES.
POWER STEERING WENT OUT WHILE IN MOTION IN A PARKING LOT. CAR WAS LESS THAN 2,000 MILES OUTSIDE OF WARRANTY. POOR DESIGN OF COLUMN THAT HAD BEEN RECALLED ON SIMILAR VEHICLES CAUSED SHORTS THROUGHOUT THE ELECTRICAL SYSTEM. THIS RESULTED IN THREE PAGES WORTH OF SYSTEM ERRORS WHEN CHECKED. $2,000 TO REPAIR. NO SHORTS SINCE REPLACEMENT OF FAULTY PART.
I CHARGER WAS RECALLED IN AUGUST 2018. THE REPLACEMENT PART IS NOY AVAILABLE. I CANNOT CHARGE MY CAR WITHOUT RISKING A FIRE.
2013 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO FAILED CHARGING CABLE. CONSUMER IS SEEKING REIMBURSEMENT FOR CABLE PURCHASED PRIOR TO RECALL. *LD *JS
WHILE DRIVING THE CAR TO THE GROCERY STORE, A WARNING LIGHT APPEARED ON THE DASHBOARD THAT STATED POWER STEERING SYSTEM FAILURE. THE STEERING INTERMITTENTLY LOCKED UP BUT WITH SIGNIFICANT EFFORT, I WAS ABLE TO STEER THE VEHICLE.
RE: POWER CORD FOR HYBRID CHARGING SYSTEM. IT IS FAULTY AND DANGEROUS! SAFETYRECALL #: 18S24. NHTSA RECALL: 18V-592 I PURCHASED A VEHICLE (USED) LOCALLY FROM A FORD DEALERSHIP-MULLINAX FORD IN NORTH PALM BEACH FL. UNFORTUNATELY THE POWER CORD WAS NOT WITH THE VEHICLE AND THEY HAD TO CONTACT THE DEALERSHIP IT CAME FROM, AND GEORGIA, TO SEND A POWER CORD. AS IT TURNS OUT THAT POWER CORD IS FAULTY FROM DAY ONE. IT OVERHEATS IN JUST MINUTES. I COMPLAINED TO THE DEALERSHIP MANY TIMES, BROUGHT THE VEHICLE IN AND THEY CONFIRMED THE POWER CORD WAS INDEED FAULTY. THEY HAD FIRST SAID THEY WOULD CONTACT FORD AND WOULD COVER IT. WELL THEY LIED AND DID NOT COVER IT. AND I'M STUCK WITH PAYING FOR AN EXPENSIVE VEHICLE THAT I CANNOT CHARGE, PAID EXTRA TO HAVE A FORD CERTIFIED, SO I THEN COULD PAY EVEN MORE TO HAVE AN EXTENDED WARRANTY. NONE OF WHICH COVERS THIS FAULTY POWER CORD THE ONE THAT PROBABLY DID NOT EVEN COME WITH THE VEHICLE. THEN, I HAVE RECEIVED NOT ONE BUT TWO NOTICES FROM THE FORD CORPORATION STATING THERE'S A RECALL ON THE CORDS, GREAT I THOUGHT. WELL, THEY STILL ARE NOT PROVIDING ME WITH A NEW SAFE AND FUNCTIONING CORD! NOTHING FROM FORD, AND NOTHING FROM THE DEALERSHIP WHO, ACCORDING TO A PERSON I SPOKE WITH AT FORD, I WAS TOLD THAT THEY HAD ALREADY REPAIRED MY VEHICLE. THAT IS A BLATANT LIE! I TOOK IT IN A SECOND TIME PER THEIR REQUEST, AND HE STILL WOULD NOT REPAIR OR REPLACE MY CORD. I SPENT EXTRA MONEY HAVING AN ELECTRICIAN TO MY HOUSE AND RAN ANOTHER POWER LEAD OUT TO WHERE MY CAR IS AND FOUND THAT INDEED IT WAS THE CORD. THROUGH MY ONLINE RESEARCH I HAVE FOUND THAT MANY HOMES AND GARAGES HAVE BEEN BURNT DOWN BECAUSE OF THESE FAULTY CORDS! CAN YOU PLEASE EXPLAIN TO ME HOW FLORIDA CAN GET AWAY WITH THIS, AND THE LOCAL DEALERSHIPS CAN SCREW THE PUBLIC LIKE THIS? PUTTING US IN DANGER? SELLING EXTENDED WARRANTEES ARE NOT HONORING THEM?
I WAS DRIVING TO WORK ONE NIGHT DOWN A RESIDENTIAL STREET AND SUDDENLY LOST POWER STEERING. THE WRENCH LIGHT CAME ON AND A MESSAGE DISPLAYED ABOUT THE POWER STEERING. LUCKILY I WASN'T ON A BUSY STREET SO I COASTED TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK. WHEN THE TOW TRUCK ARRIVED I TURNED THE CAR BACK ON AND THE POWER STEERING WAS WORKING LIKE NOTHING HAPPENED. THE SERVICE LIGHT AND MESSAGE WERE NO LONGER THERE. I STILL HAD THE CAR TOWED TO THE FORD DEALER AND WAS TOLD THERE IS NO PROBLEM WITH THE POWER STEERING. THAT IF IT HAPPENS AGAIN TRY AND GET TO A SHOP WHILE THE SERVICE LIGHT IS ON SO THEY CAN SEE WHAT CODE POPS UP. I WAS LUCKY THAT I WAS THE ONLY PERSON TRAVELING ON THAT ROAD AND MY RATE OF SPEED WASN'T THAT HIGH. IF THE PROBLEM WOULD HAVE HAPPENED ON A HIGHWAY OR A BUSIER INTERSECTION IT COULD HAVE BEEN FATAL.
THE CAR IS COMPLETELY DEAD. NO LIGHTS AND WILL NOT START. THIS IS THE FORTH TIME AND THE DEALER DOES NOT KNOW HOW TO FIX THE PROBLEM
FORD ISSUED A RECALL IN AUGUST 2018 WITH STILL NO REMEDY AVAILABLE. THIS IS A LONG TIME AND I'D LIKE A FIX SOON.
STEREO SYSTEM FAILS INTO AN UNRESPONSIVE STATE. THE RADIO WILL REMAIN ON AND EMIT SOUND EVEN WHEN CAR IS SHUT OFF. THIS PUTS A DRAINS THE BATTERY AND WILL MAKE IT IMPOSSIBLE TO START AFTER SITTING FOR A DAY OR TWO.
HELLO MY 12V BATTERY IS DISCHARGING SUDDENLY AND WITHOUT REASON. THE BATTERY HAS BEEN REPLACED AND THE FAULT RETURNS. ACCORDING TO TSB 15-0089, WHEN REPLACING THE BATTERY IN THE 2013 CAR, THE ELECTRONIC MODULE SHOULD BE REPLACED. THE DEALER NEVER PERFORMED THIS STEP, THE FORD MOTOR COMPANY DOES NOT TAKE RESPONSIBILITY FOR THE DEALER. I'M AFRAID THAT EVENTUALLY MY CAR WILL BURN. THIS FAULTY ELECTRONIC MODULE (MODEM OR TELEMETRICS) IS LOCATED NEAR THE HIGH VOLTAGE LION BATTERY. PLEASE HELP . I MENTION THAT FORD RECOMMENDS NOT TO CONNECT THE CHARGING CABLE DUE TO THE POSSIBILITY OF FIRE. GREETINGS (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE CONVENIENCE CHARGE CORD OVERHEATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HANSEL FORD (3075 CORBY AVE, SANTA ROSA, CA 95407, (707) 623-1426) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BY THE DEALER. THE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB
POWER STEERING WARNING LIGHT CAME ON AND POWER STEERING QUIT WHILE DRIVING IN THE MIDDLE OF TURN. IT CAME BACK ON AFTER STOPPING THE CAR AND TURNING OFF THE IGNITION. IT ALMOST CAUSED A WRECK. THIS IS VERY DANGEROUS.
I STARTED THE CAR AND THE POWER STEERING WAS NOT FUNCTIONING. I COULD BARELY MOVE THE STEERING WHEEL. THE POWER STEERING MESSAGE APPEARED AND STEERING WHEEL REMAINED IMPOSSIBLE TO TURN. I TRIED TO DRIVE IT IN MY DRIVEWAY, BUT THE POWER STEERING WOULD NOT RESET ITSELF. I TURNED CAR OFF AND THEN IT RESET. IT HAPPENED SEVERAL TIMES OVER A FEW MONTHS. TOOK IT TO DEALER AND THEY INDICATED THE STEERING GEAR FAILED THEIR TEST. THE ELECTRONIC STEERING GUIDE HAD TO BE REPLACED AT THE COST OF $2200 FOR A CAR WITH 70,000 MILES. SEARCHED ONLINE COMPLAINTS AND OTHER CMAX OWNERS HAVE REPORTED A SIMILAR PROBLEM.CONTACTED THE FORD EXECUTIVE OFFICE AND THEY HELPED COVER SOME OF THE COST. THIS PROBLEM SHOULD BE RECALLED SINCE IT IMPACTS THE SAFETY OF DRIVER WHILE OPERATING THE CAR. I AM LUCKY IT DID NOT OPEN WHILE I WAS DRIVING ON THE HIGHWAY.
CAR WAS PLUGGED IN TO CHARGE OVERNIGHT IN THE GARAGE. EARLY THE NEXT MORNING, THE GARAGE WAS ON FIRE. CAR BURNED TO THE GROUND. INVESTIGATION POINTS TOWARDS THE CHARGING CAR AS THE CAUSE OF THE FIRE.
WE HAVE USED THE SUPPLIED UTILITY 120V CHARGING CABLE SINCE WE ACQUIRED THE CAR TO CHARGE IT AT HOME. RECENTLY, I NOTICED THAT THE UTILITY CABLE PLUG WAS MELTED AND THE WEATHERPROOF SOCKET FIXTURE PLASTIC HOUSING WAS BURNT I CHANGED THE UNIT TO A DIFFERENT OUTDOOR OUTLET. IT BURNED THAT OUTLET SO BADLY THAT IT'S GFCI WAS TRIPPED AND COULD NOT BE RESET. FEARING A POSSIBLE HOUSE FIRE, I STOPPED USING THE CORD. I REPORTED IT TO OUR FORD DEALER AS A HAZARDOUS PRODUCT DEFECT. OUT OF WARRANTY WAS THE REPLY. I DO NOT KNOW WHERE THE ELECTRICAL RATE LIMITING CIRCUITRY IS IN THE SYSTEM, BUT I STRONGLY SUSPECT THAT DURING CHARGING, THE CAR NOW DRAWS MORE WATTAGE (1600-1700W, LESS THAN A POWERFUL HAIRDRYER) THAN THE CABLE UNIT IS RATED AT (1440W, PER IT'S LABELING), AND THIS DISCREPANCY OVER MANY MANY HOURS OF CONTINUOUS LOAD HAS LED TO THE FAILURE. THE SERVICE MANAGER AT THE DEALERSHIP SAID THIS WAS THE THIRD SUCH FAILURE HE HAS PERSONALLY SEEN. THAT IS ONE DEALERSHIP OUT OF THE NATIONWIDE FORD NETWORK, IMPLYING 1000'S OF THESE FAILURES MAY HAVE OCCURRED. IT IS A VERY SERIOUS CONDITION, WHICH COULD LEAD TO A HOUSE FIRE AND SHOULD BE INVESTIGATED AND RECALLED, IN MY VIEW.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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