2021 Ford Ecosport Problems

The contact owns a 2021 Ford EcoSport. The contact stated that while driving 60 MPH, the message “Engine Overheating” was displayed. The vehicle was taken to the dealer; however, the failure was not duplicated. An alternate dealer was made aware of the failure. The contact was informed that the vehicle would be picked up by the dealer. The failure mileage was approximately 57,000.

when driving the car, it will turn off all of a sudden and a message saying emergency power this is very dangers as it happened to my daughter in the middle of the road it will also stall to turn on after getting gas and you have to sit there and turn the car on and off till it decides to tune on this car has less than 50k on it.

XXX: A 2021 Ford EcoSport S (VIN: [XXX]) was towed to Mid-State Ford for the 1.0L EcoBoost Oil Pump Drive Belt Tensioner Safety Recall (Recall 23S64 / NHTSA 23V905). Prior to the tow, the transmission and drivetrain functioned flawlessly with zero slipping, codes, or mechanical noise. XXX: Service advisor [XXX] contacted the consumer to verify the engine failure was tied to the safety recall, documenting the initial vehicle intake scope. The transmission remained completely sound. XXX: [XXX] confirmed the new recall engine installation was successful, but noted a catalytic converter exhaust leak. The shop agreed to fix it under the 8-year/80,000-mile Federal Emissions Defect Warranty. No transmission faults existed or were reported. • XXX: [XXX] called back to state the engine was good, but the vehicle now suffered a severe transmission torque converter issue. Mechanically, this specific component was crushed when technicians forced the engine block and transmission bellhousing together while misaligned during reassembly 5:22 PM: Consumer discussed the newly created transmission damage with [XXX]. • 5:23 PM: Consumer called GM [XXX]; the receptionist screened the call and refused to transfer it. 5:33 PM: Consumer filed a case with Ford Corporate (Complaint #CXH-XXX who confirmed local dealer workmanship liability. 6:24 PM: GM [XXX] returned the call and pressured the consumer to use their personal extended warranty. Consumer firmly refused, citing Section III, Item B of their First Mile Platinum contract, which strictly excludes coverage for workshop repair negligence and non-factory errors.XXX: GM [XXX] called again, making an aggressive, bad-faith attempt to force the consumer to take a broken vehicle, falsely claiming a slipping transmission is "ok to drive." When the consumer refused the extreme safety hazard, [XXX] threatened that all this will fall back on consumer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicles service engine light has been on for over a year now. I have contacted the service department and Ford Dealership. I was told that it was covered under Ford and I would not be charged. I have called the Ford Customer Service Department about my vehicle, but nothing seems to be correct. I am making a car payment, but I am not getting service down on my vehicle especially when it's not my fault, I have these issues. I thought better of Ford. Every time I get gas in my vehicle it will not start, it's so frustrating and embarring I still have a warranty on my Ford, I am completely disgusted I literally sit there and repeat 3 times, and it finally starts, I have done everything it says to do I even replaced a purge valve, and my light comes back on. Also, when I am driving my car acts like its losing power. So now they are staying I may have a small gas leak and for me to have them put my car on a Smoke Machine. I just want my car fixed so I will feel safe driving I am even afraid to drive to [XXX] to see my daughter my car is a 2021. Also, I have either 2 recalls or 3 recalls, and I have an issue with my powertrain: Action Recommended. warning light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford EcoSport. The contact stated that while driving at unknown speeds, the vehicle stalled. The vehicle restarted after 20 minutes. The Check Engine warning light was illuminated. The "Charging System Failed" message was displayed. The vehicle was previously taken to the local dealer for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) recall repair. The vehicle was taken back to the local dealer, where it was diagnosed with needing the EVAP purge system replacement. The vehicle was repaired; however, the Check Engine warning light illuminated while leaving the dealer. The vehicle was taken to the same dealer, who informed the contact that a diagnostic test was needed, and that there was no warranty coverage. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,688.

After having to have my vehicle towed to & held by the dealership for a total of 3 months altogether over the course of two separate engine rebuilds due to a national recall on faulty oil pump parts, my vehicle's check engine light came on & gave a message that there was an issue with the emissions system. I am now experiencing multiple engine system faults EVERY SINGLE TIME I refuel my vehicle where my engine will not start until after 10+ attempts & now that the weather is hotter, I'm also experiencing engine system faults while driving in town & on the highway where the engine completely shuts down & I lose all power, including steering power, while I'm driving! The system instructs me to put the car in park, turn the key to the off position & restart the vehicle WHILE I'M STILL TRYING TO MANUEVER TO SAFETYWITH ZERO POWER IN THE MIDDLE OF THE ROAD/HIGHWAY! I was almost hit by other vehicles multiple times! This vehicle is my only source of transportation but it is wholly dangerous & totally unsafe to drive!

when driving the car, it will turn off all of a sudden and a message saying emergency power this is very dangers as it happened to my daughter in the middle of the road it will also stall to turn on after getting gas and you have to sit there and turn the car on and off till it decides to tune on this car has less than 50k on it.

My vehicles service engine light has been on for over a year now. I have contacted the service department and Ford Dealership. I was told that it was covered under Ford and I would not be charged. I have called the Ford Customer Service Department about my vehicle, but nothing seems to be correct. I am making a car payment, but I am not getting service down on my vehicle especially when it's not my fault, I have these issues. I thought better of Ford. Every time I get gas in my vehicle it will not start, it's so frustrating and embarring I still have a warranty on my Ford, I am completely disgusted I literally sit there and repeat 3 times, and it finally starts, I have done everything it says to do I even replaced a purge valve, and my light comes back on. Also, when I am driving my car acts like its losing power. So now they are staying I may have a small gas leak and for me to have them put my car on a Smoke Machine. I just want my car fixed so I will feel safe driving I am even afraid to drive to [XXX] to see my daughter my car is a 2021. Also, I have either 2 recalls or 3 recalls, and I have an issue with my powertrain: Action Recommended. warning light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I've had the same recall fixed on this car three times and once again on XXX myself and my husband were in the car driving and the wrench light and engine light came on and my car went into limp mode it wouldn't go above like 35mph I actually caught this on video and my husband was trying to make a u turn in a parking lot to come back home and the motor lost all power,no braking power or steering which caused us to hit a pole and this time caused whiplash on my husband and four fractured vertabre in my back,I've been reporting to ford and threw this service after the third oil pump tensor belt fix that the motor was still loosing power out of no where and ford has refused to help me and now this same recall has caused an actual crash this time and I've got major injuries this time,ford needs held accountable for this,I've had my car at [XXX],only six months after buying the car and they told me it was the purge valve and made me wait for over two months for the part and they finally got the part in and two minutes later I hit the freeway as soon as my husband got up to around 65 the motor lost power and we almost got hit by a semi for the second time due to this recall and I got ahold of fords complaint department and they finally helped me get my car into [XXX] and my car was there for five months straight waiting on the parts for the oil pump tensor belt recall after buckeye fixed the car it ran for a couple of months and then the car did the same thing again on the freeway the motor lost power again on the freeway myself my husband and our boy have almost gotten killed several times due to this car shutting down with no warning at all,then my car was fixed again in November of 2025 at [XXX] and they had to replace the same part again,and as soon as I got my car back it has been acting funny and then I've reported this to ford over and over and they literally refuse to do anything about this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Safety Recall 23S64 was completed on my 2021 Ford EcoSport on approx. Oct 19, 2025. After ~15,000 miles, the same system failed again on [XXX], causing loss of power and loss of braking assist. Fredericktown Pettus Ford diagnosed shredded timing belt material, drained the oil, and removed the catalytic converter (placed in trunk). They were respectful and tried to order a replacement engine, but Ford Motor Co. blocked their access to the system. The vehicle has now been out of service for over 3 months, and we have paid for two ~100‑mile tows because Ford refused to authorize repairs or provide a loaner/rental after a second engine failure. On June 18 the car was towed to Bommarito Ford, who falsely accused us of “destroying the car” and removing the catalytic converter, despite written confirmation from Pettus Ford that THEY removed it during diagnosis. Bommarito refused recall work, claimed the car was “out of warranty,” and ordered us to remove it from their lot or face storage fees. Ford Corporate opened cases [XXX] and [XXX]. The second rep was rude, accusatory, did not return calls, and repeated false claims. Ford denied coverage using a 12k‑mile parts warranty, even though this is a federal safety recall. Ford Corporate also misidentified the owner and listed my vehicle incorrectly as a “Ford Edge.” After notifying Ford Executive Office, Tier 2, the Missouri Attorney General, and legal counsel, Pettus Ford’s access to Ford’s system was suddenly restored. Pettus Ford continued to help, but Ford still refused to authorize the repair. We have now towed the car back to Pettus Ford in Fredericktown, MO. We have been without a vehicle for nearly 4 months and have spent significant time and money on towing. Ford only began to respond after the Missouri Attorney General complaint and after Ford Corporate threatened legal action instead of providing assistance. Pettus Ford has been the only party acting professionally throughout this:INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

The contact owns a 2021 Ford EcoSport. The contact stated that while reversing, the rearview camera image was blue. Additionally, the contact stated that while driving forward, the rearview camera image erroneously displayed intermittently. The local dealer was notified of the failures and informed the contact that the VIN was not included in NHTSA Campaign Number: 25V442000(Back Over Prevention). The contact stated that the vehicle had experienced the same failure described in the recall. Additionally, the contact stated that the warning message "Front Drive Shaft" was displayed while driving. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 80,000.

The contact owns a 2021 Ford EcoSport. The contact stated that while driving 70 MPH, the vehicle decelerated to 50 MPH. The vehicle was shaking abnormally. The phone App alerted the contact that there was a powertrain malfunction and reduced power. The "Service Engine Soon" message was displayed. The oil and maintenance warning lights were illuminated. The vehicle was taken to the local dealer, but was not diagnosed or repaired. The vehicle was taken to the local dealer previously, where it was diagnosed with engine and powertrain failures. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 101,000.

I've had the same recall fixed on this car three times and once again on XXX myself and my husband were in the car driving and the wrench light and engine light came on and my car went into limp mode it wouldn't go above like 35mph I actually caught this on video and my husband was trying to make a u turn in a parking lot to come back home and the motor lost all power,no braking power or steering which caused us to hit a pole and this time caused whiplash on my husband and four fractured vertabre in my back,I've been reporting to ford and threw this service after the third oil pump tensor belt fix that the motor was still loosing power out of no where and ford has refused to help me and now this same recall has caused an actual crash this time and I've got major injuries this time,ford needs held accountable for this,I've had my car at [XXX],only six months after buying the car and they told me it was the purge valve and made me wait for over two months for the part and they finally got the part in and two minutes later I hit the freeway as soon as my husband got up to around 65 the motor lost power and we almost got hit by a semi for the second time due to this recall and I got ahold of fords complaint department and they finally helped me get my car into [XXX] and my car was there for five months straight waiting on the parts for the oil pump tensor belt recall after buckeye fixed the car it ran for a couple of months and then the car did the same thing again on the freeway the motor lost power again on the freeway myself my husband and our boy have almost gotten killed several times due to this car shutting down with no warning at all,then my car was fixed again in November of 2025 at [XXX] and they had to replace the same part again,and as soon as I got my car back it has been acting funny and then I've reported this to ford over and over and they literally refuse to do anything about this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Safety Recall 23S64 was completed on my 2021 Ford EcoSport on approx. Oct 19, 2025. After ~15,000 miles, the same system failed again on [XXX], causing loss of power and loss of braking assist. Fredericktown Pettus Ford diagnosed shredded timing belt material, drained the oil, and removed the catalytic converter (placed in trunk). They were respectful and tried to order a replacement engine, but Ford Motor Co. blocked their access to the system. The vehicle has now been out of service for over 3 months, and we have paid for two ~100‑mile tows because Ford refused to authorize repairs or provide a loaner/rental after a second engine failure. On June 18 the car was towed to Bommarito Ford, who falsely accused us of “destroying the car” and removing the catalytic converter, despite written confirmation from Pettus Ford that THEY removed it during diagnosis. Bommarito refused recall work, claimed the car was “out of warranty,” and ordered us to remove it from their lot or face storage fees. Ford Corporate opened cases [XXX] and [XXX]. The second rep was rude, accusatory, did not return calls, and repeated false claims. Ford denied coverage using a 12k‑mile parts warranty, even though this is a federal safety recall. Ford Corporate also misidentified the owner and listed my vehicle incorrectly as a “Ford Edge.” After notifying Ford Executive Office, Tier 2, the Missouri Attorney General, and legal counsel, Pettus Ford’s access to Ford’s system was suddenly restored. Pettus Ford continued to help, but Ford still refused to authorize the repair. We have now towed the car back to Pettus Ford in Fredericktown, MO. We have been without a vehicle for nearly 4 months and have spent significant time and money on towing. Ford only began to respond after the Missouri Attorney General complaint and after Ford Corporate threatened legal action instead of providing assistance. Pettus Ford has been the only party acting professionally throughout this:INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

The contact owned a 2021 Ford EcoSport. The contact stated that while driving approximately 25-30 MPH, the vehicle ahead applied the brakes. The contact then depressed the brake pedal; however, the brakes were inoperable, causing the vehicle to rear-end the vehicle in front. The contact further stated that the parking brake was applied but was also inoperable. The contact stated that the vehicle sustained front-end damage, including impact to the center of the bumper, radiator damage, and hood intrusion into the engine compartment. The other vehicle sustained damage to the trunk and rear bumper. The airbags did not deploy, and no warning light illuminated before or during the incident. The vehicle was towed to the contact's residence and was later towed to a junk yard. The vehicle was deemed a total loss by the insurance company. No injuries were reported. The dealer was contacted, but the vehicle was not diagnosed or repaired. The Ford App indicated that during and after the crash, the app alerted that there was an issue with the vehicle; however, it could not be tested since the vehicle was totaled due to the failure not being covered by the manufacturer. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000.

Airbag failure (VERY IMPORTANT) I am reporting a serious vehicle safety issue involving airbag failure. I was driving a vehicle rented through Turo from Moon Rental Corporation when I was involved in a rear-end collision (hit-and-run) on the highway where I was going 65 and hit by a large SUV going 80 MPH. During the crash, the airbags did not deploy as photo, video, and police witness confirm. The impact was significant enough that airbags should have deployed, and I sustained injuries as a result. This raises serious concerns about the safety and condition of the vehicle, including possible defects or failure to properly maintain critical safety systems. The owner runs a rental car business Moon Rentals Corporation and uses Turo and is insured by Travelers Insurance Company. I am requesting that this incident be investigated as a potential safety defect in addition to negligence by the rental car owner for not inspecting or maintaining the vehicle to check for such defects.

Unknown how it happened. After parking noticed back driver side tire was tilted. Took picture next morning under car to see that the cross arm was broken in half. Car was not drivable and was towed to a Ford dealership Seems like arm just snapped without notice.

The transmission has failed and was replaced, but the replacement engine has also been recalled and replaced with another recalled engine. Additionally, the tires and various electrical sensors continue to malfunction, the brake lights and sockets are persistently failing, and the front suspension along with wheel bearings require replacement. The car is unsafe to drive, vibrates excessively, and produces loud noises while in motion. I am concerned for my safety and seek assistance in resolving this issue.

Hello I’m having problems with my drivers side seatbelt. It will pull out all the way as it will go and it will not go back to tighten up the seatbelt. Where I put my seatbelt back on it will not tighten back to keep me safe in seatbelt. It’s very loose and when I hit on the brake the seatbelt will not tighten up to protect me in the seat. Then sometimes I get in my vehicle the seatbelt will work normally to tighten back when I fasten my seatbelt. I took it to my dealership on Monday for oil change a tire rotation . I also told my advisor about the problem I was having and asked him to get them to check it out. They couldn’t find a problem with it at that time. But on Tuesday it was doing the same problem. My sister has fussing about how unsafe that was for use to drive like that. Please can you help me with this problem asap. Thanks in advance. The date of my visit to dealership was Monday 1/29/2024

The contact owns a 2021 Ford Ecosport. The contact stated that the seat belt on the driver's side of the vehicle failed to extend as needed. The contact stated that the dealer was made aware of the failure but provided no assistance. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,000.

Unknown how it happened. After parking noticed back driver side tire was tilted. Took picture next morning under car to see that the cross arm was broken in half. Car was not drivable and was towed to a Ford dealership Seems like arm just snapped without notice.

The transmission has failed and was replaced, but the replacement engine has also been recalled and replaced with another recalled engine. Additionally, the tires and various electrical sensors continue to malfunction, the brake lights and sockets are persistently failing, and the front suspension along with wheel bearings require replacement. The car is unsafe to drive, vibrates excessively, and produces loud noises while in motion. I am concerned for my safety and seek assistance in resolving this issue.

While driving, the front right passenger window suddenly shattered. There was no damage to the glass prior to the incident, and no projectiles in the car to indicate anything hitting the window. There was no external damage to the car to indicate a projectile, and nothing mixed in with the glass or on the road where the incident occurred. Luckily, this happened before I had picked up my fiance, but had she been in the car she would have been hit with the shards of glass, as it all shattered into the vehicle. We called the dealership we received the car from, as well as a mechanic to come repair the broken window. While fixing the window, he pointed out to us that the seals on our windows had not been placed correctly, and had been placed incorrectly on all four of our windows, meaning any of our windows-- including the repair-- could shatter again at any given moment, as the glass is in contact with the metal. We have no previous collisions, nor incidents, that would have left any damage in our seals, and all of the seals have consistent misplacement in our car. He confirmed to us that this was a defect from the manufacturing of this vehicle, as our windows have not been touched nor damaged since our purchase, and there are no records of this vehicle having ever been in any related incidents that would leave our seals in the way they are now.

The back hatch window shattered for no reason. The car was parked at home. There was no reason for it to explode as it did. No road damage, the hatch had not been opened for days. The window just shattered.

While driving, the front right passenger window suddenly shattered. There was no damage to the glass prior to the incident, and no projectiles in the car to indicate anything hitting the window. There was no external damage to the car to indicate a projectile, and nothing mixed in with the glass or on the road where the incident occurred. Luckily, this happened before I had picked up my fiance, but had she been in the car she would have been hit with the shards of glass, as it all shattered into the vehicle. We called the dealership we received the car from, as well as a mechanic to come repair the broken window. While fixing the window, he pointed out to us that the seals on our windows had not been placed correctly, and had been placed incorrectly on all four of our windows, meaning any of our windows-- including the repair-- could shatter again at any given moment, as the glass is in contact with the metal. We have no previous collisions, nor incidents, that would have left any damage in our seals, and all of the seals have consistent misplacement in our car. He confirmed to us that this was a defect from the manufacturing of this vehicle, as our windows have not been touched nor damaged since our purchase, and there are no records of this vehicle having ever been in any related incidents that would leave our seals in the way they are now.