Owner-reported complaints naming the visibility system, filed with NHTSA
Data refreshed
Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2009 Ford Escape submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE GLASS FELL OUT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR BOLTS AND HINGES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,925. UPDATED 01/10/17*LJ *TR
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE THE VEHICLE WAS STATIONARY, THE HINGES OF THE REAR WINDOW DISINTEGRATED AND CAUSED THE GLASS TO BECOME UNSTABLE IN THE VEHICLE. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE WINDSHIELD WAS BLURRY AND UNABLE TO VIEW THE ROAD. THE CONTACT MENTIONED THAT HE FELT THAT THE FAILURE WAS DUE TO THE LAMINATE BEING EXPOSED AND THAT THE FAILURE WORSENED WITH DIRECT SUNLIGHT. IN ADDITION , THE FAILURE WORSENED WHEN DRIVING AT NIGHT AND THE HEADLIGHTS OF ANOTHER VEHICLE ENCOUNTERED THE WINDSHIELD. THE CONTACT WAS A CERTIFIED MECHANIC, WHO DIAGNOSED THAT THE LAMINATE WAS COMING LOOSE FROM THE WINDSHIELD AND THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
THE REAR GLASS HATCH HINGES HAVE COMPLETELY DISINTEGRATED AND MY REAR WINDOW IS READY TO FALL OFF. FORD HAS BASICALLY TOLD ME TO SUCK IT UP AND PAY FOR THE REPAIR. THIS HAS BEEN A CLEAR ISSUE ON FORD SUVS DATING BACK TO AT LEAST 2002. THE VEHICLE IS ONLY 5 YEARS OLD. I AM BEING FORCED TO PAY $260 FOR PARTS AND THEN WHATEVER LABOR MIGHT BE WHEN MY WINDOW IS READY TO COME CRASHING OUT. *TR
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE CLOSING THE REAR LIFT GATE GLASS, THE PASSENGER SIDE HINGE SUDDENLY FRACTURED CAUSING THE LIFT GATE GLASS TO BECOME UNSECURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE HINGE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 97,000.
WE GOT IN THE CAR READY TO GO TO THE STORE AND THE PASSENGER SIDE DOOR WAS SHUT AND THE BACK REAR WINDOW EXPLODED. GLASS SHATTERED EVERYWHERE. LUCKILY NO ONE WAS INJURED. *TR
WE HAVE HAD PROBLEMS WITH THIS VEHICLE FROM DAY ONE. CURRENTLY THE BIG ISSUE IS THE THROTTLE BODY (WHICH I'VE SEEN HAS BEEN A PROBLEM WITH ALL THE FORD ESCAPES). ALSO THE MASS AIR FLOW SYSTEM, HEATING/AIR, AND SECURITY SYSTEM (ALSO IT HAS A PROBLEM NOT STARTING---NOT SURE IF THAT'S ALSO THROTTLE BODY). IS THIS BEING RECALLED? *TR
AS I WAS DRIVING, THE ACCELERATOR PEDAL SUDDENLY STOPPED RESPONDING AND THE WRENCH AND CHECK ENGINE LIGHTS CAME ON. I WAS ABLE TO PULL OVER AND PUT ON THE HAZARD LIGHTS. AFTER TURNING THE ENGINE OFF AND RESTARTING, THE ACCELERATOR PEDAL RESPONDED AGAIN AND I WAS ABLE TO DRIVE FOR A SHORT WHILE BEFORE IT FAILED AGAIN. THIS WAS VERY DANGEROUS. I REPEATED THIS CYCLE UNTIL I WAS ABLE TO GET THE CAR TO THE DEALERSHIP, WHERE I WAS NOTIFIED THAT THE CODES INDICATED A FAULTY THROTTLE BODY. THE DEALERSHIP HAS ADVISED THE PART IS ON BACKORDER AND WON'T BE AVAILABLE FOR AT LEAST TWO WEEKS, WHICH MEANS I WON'T BE ABLE TO DRIVE THE CAR (THE EXTENDED WARRANTY DOES NOT PROVIDE A RENTAL DUE TO BACKORDERED PARTS). THIS IS NOW VERY INCONVENIENT. PLEASE NOTE THAT THE TRANSMISSION WAS ALREADY COMPLETELY REPLACED ON THIS VEHICLE AT AROUND 30K MILES, ALONG WITH A FAILED POWER WINDOW MOTOR, REAR GLASS HATCH SEALS, ETC. *TR
2009 FORD ESCAPE XLT V-6 WITH 40,900 MILES AIR CONDITIONER WON'T RUN SHOOTING WARM AIR WHEN 80* OR HIGHER BUT WILL PROVIDE COLD AIR WITH COOLER OUTSIDE TEMPERATURE. *TR
MY FORD ESCAPE IS A 2009, 3 YEAR OLD CAR WITH REGULAR MAINTENANCE CHECKS. ON JULY 12TH, I OPENED AND CLOSED THE DRIVER DOOR AND THE WINDOW SLID DOWN. ONCE TAKEN TO GET DIAGNOSED, I WAS TOLD THE REGULAR CABLE HAD GONE OUT. I HAD IT FIXED AND WAS ON MY WAY. ON JULY 16TH, JUST 4 DAYS AFTER, I WAS PICKING UP DRY CLEANING, I PUT CLOTHES IN THE BACK SEAT, AND ONCE THE DOOR WAS CLOSED, SAME THING HAPPENED, WINDOW SLOWLY SLID DOWN. NO OPENING/CLOSING WINDOWS TO PROVOKE IT. I WAS TOLD ONCE AGAIN IT WAS THE REGULATOR CABLE AND NEEDED TO BE REPLACED. BOTH PROBLEMS EXACTLY THE SAME, WITHIN 4 DAYS OF EACH OTHER. ALL MECHANICS AND SERVICE REPS TOLD ME IT WAS VERY UNUSUAL THAT THE REGULATOR GO OUT ON SUCH A NEW CAR. CALLED FORD CORPORATE AND WAS UNABLE TO GET ASSISTANCE TO PAY FOR THIS DEFECT. HOW CAN A 3 YEAR OLD CAR WITH NO EXTREME USE OF THE POWER WINDOWS BE CAPABLE OF SUCH PROBLEMS? THE CAR IS DEFECTIVE AND FORD SHOULD'VE PAID FOR THE REPAIR. *TR
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE THE UNOCCUPIED VEHICLE WAS PARKED, THE MOONROOF COLLAPSED AND FRACTURED INTO MULTIPLE PIECES AS A RESULT OF AN EXTREMELY SMALL AMOUNT OF SNOW ON THE TOP SURFACE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MOON-ROOF WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. UPDATED 02/28/12 *BF UPDATED 03/14/12*LJ UPDATED 05/03/12*JB
SUNROOF EXPLODED WHILE DRIVING DOWN THE ROAD. GLASS EXPLODED OUTWARD AND NOT INWARD IF SOMETHING HIT IT. *KB
VISIBLE PARTICULATE MATTER OF UNKNOWN ORIGIN COMING FROM INTERIOR HEATING/COOLING DUCTS OF 2009 FORD ESCAPE. DEALER KEPT CAR FOR 2 DAYS TO "BLOW OUT" THE SYSTEM AND ELIMINATE THE PROBLEM BUT IT STILL PERSISTS, CAUSING ME TO COUGH AND SNEEZE. DEALER STATES THE WHITE RESIDUE IS NOT HARMFUL BUT I DO NOT AGREE AND WOULD LIKE TO HAVE SAMPLES TESTED FOR TOXICITY AND HARMFUL EFFECTS FROM CONTINUOUS INHALATION. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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