Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2001 Ford Excursion submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 14 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
MULTIPLE WARPED ROTORS. FAILED WHEEL BEARING WHICH BY FORD DESIGN ARE NOT SERVICEABLE. DEALER TOLD ME NOT SAFE TO DRIVE, YET CHARGED ME FOR WHT IS A DESIGN FLAW, A SERIOUS SAFETY ISSUE, POSSIBLE LOCK UP. COMMON KNOWLEDGE ON WEB THAT GRESE LEAKES ON TO ROTORS CAUSING SLOW STOPPING, AND WARPING, AND YOU CAN NOT ADD GREASE.
WHILE DRIVING OVER BUMPS IN THE ROAD VEHICLE INADVERTENTLY VEERED TO OTHER LANES OF TRAFFIC. DEALER ATTEMPTED TO FIX THE VEHICLE SEVERAL TIMES, BUT HAD NOT RESOLVED THE PROBLEM. *AK
SHOCK BROKE IN HALF AND SEVERED THE BRAKE LINE AND VEHICLE COULD NOT BE STOPPED. ALSO, DAMAGED WINDSHIELD WIPER MOTOR. REPORTED TO FORD. *NLM
WHILE DRIVING 55-60MPH VEHICLE HIT A SMALL POTHOLE AND BEGAN BOUNCING ERRATICALLY, AND CONSUMER LOST CONTROL. CONSUMER WAS NOT ABLE TO KEEP VEHICLE IN LANE,AND WAS ONLY ABLE TO REGAIN CONTROL ONCE VEHICLE CAME TO A COMPLETE STOP. PROBLEM HAS OCCURRED TWICE; 1ST INCIDENT 06/03/02, AND 2ND INCIDENT 07/16/02. VEHICLE IS CURRENTLY BEING CHECKED BY DEALER.*AK
WHEN THE CONSUMER APPLIES THE BRAKES, THE VEHICLE WILL VIBRATE AND THE PEDAL WILL PULSATE. THE DEALERSHIP IS AWARE OF THE PROBLEM. *JB CONSUMER ALSO STATED THE WINDSHIELD WIPER BLADE WAS MISSING WHICH CAUSED THE WIPER ARM TO BREAK, ALSO VEHICLE WAS PULLING TO THE LEFT WHEN BRAKING, THE DEALER PERFORMED SUSPENSION WORK ON THE VEHICLE, VEHICLE WAS EXPERIENCING A COOLANT LEAK, DEALER REPLACED THE RADIATOR HOSE.*JB
THE DEFECT IS CAUSING SEVERELY IMPAIRED HANDLING OF VEHICLE DURING TRAVEL TRAILER TOWING OPERATION. THE LOSS OF CONTROL DURING TRAVEL TRAILER TOWING OPERATION IS UNSAFE AND LIKELY TO CAUSE DEATH OR SUBSTANTIAL BODILY INJURY. THE TRAVEL TRAILER TOWING OPERATION IS BEING PERFORMED WITHIN THE SPECIFICATIONS OF TRAILER MANUFACTURER; HITCH MANUFACTURER, TIRE MANUFACTURER, AND FORD MOTOR COMPANY.
VEHICLE SWAYS A LOT WHEN DRIVING, CONSUMER CONSTANTLY HAS TO COUNTER THAT. DEALER CANNOT FIND A PROBLEM.*AK
TRUCK KEEPS PULLING AND JUMPING ACROSS LANES AT SPEEDS OF 50 IT HAS BEEN AT FREEDOM FORD 3TIMES AND THE LAST TIME HAD AN ACCIDENT HITTING INTO A TRACTOR TRAILOR AS IT JUMPED FROM RIGHT LANE TO LEFT SMASHING MY MIRROR AND DOOR I USE THIS VECH. AS A LIVERY (LIMO) AND ARE AFRAID IT MIGHT KILL ME OR SOME ONE ELSE FMCC SAYS I HAVE TO WAIT 5 TIMES FOR LEMON LAW AND THEY ARE FIXING DOOR AND MIRROR BUT STILL DONT KNOW WHY IT PULLS THAT WAY. I DONT KNOW WHAT TO DO AND ARE SCARED OF DRIVING THIS VECH AGAIN. *AK
WHILE DRIVING VEHICLE PULLS CONTINUOUSLY TO RIGHT, HAD TO PULL TO LEFT TO KEEP VEHICLE STRAIGHT. PLEASE PROVIDE ANY FURTHER INFFORMATION, AND INDENTIFICATION NUMBER. *AK
THERE IS A SLIGHT VIBRATION AT 30 MPH, AND AT 70 MPHN IT GETS WORSE. STEERING WHEEL STARTS TO SHAKE. TOOK TO DEALER, AND THEY PUT A DAMPER ON VEHICLE, VIBRATION STOPPED JUST A LITTLE. CONSUMER STATED THAT DEALER COULD NOT FIND A SOLUTION. *AK
AT 70 MPH THE VEHICLE LOSES CONTROL WHEN IT HITS AND UNEVEN ROAD. THE VEHICLE BOUNCES A LOT AND THERE IS EXCESSIVE VIBRATION AT 65MPH. THE CRUISE CONTROL SURGES WHEN SET AT APPROXIMATELY 70MPH.
WHEN DRIVING AT HIGHWAY SPEEDS AND ROAD IS JUST A BIT UNEVEN, VEHICLE BOUNCES ALL OVER ROAD. HARD TO CONTROL, THIS DOES NOT HAPPEN WHEN TOWING TRAILER. *AK CONSUMER STATES THAT THE FRONT BOTTOMS OUT AND CAUSES THE FRONT END TO RISE SUDDENLY, CONSUMER FEELS THE PROBLEM IS WITH THE RUBBER STOPPERS THAT ARE BOLTED TO THE FRAME THAT KEEP THE SPRING FROM HITTING THE FRAME, THE ONES ON THIS VEHICLE ARE ONLY 3/4 INCH CLEARANCED FROM THE TOP OF THE SPRING TO THE STOPPER, CONSUMER STATES MOST VEHICLES HAVE 4 INCHES. *SLC
VEHICLE EXPERIENCES EXCESSIVE VIBRATION WHILE IN MOTION. DEALER REBALANCED TIRES. AT A SECOND VISIT, DEALER REPLACED ALL FOUR TIRES. BUT PROBLEM STILL OCCURS. *AK
CONSUMER WAS TRAVELING ABOUT 60MPH ON HIGHWAY WITHOUT PRIOR NOTICE FRONT END OF VEHICLE STARTED BOUNCING UP AND DOWN TO THE POINT THAT DRIVER ALMOST LOST CONTROL OF VEHICLE. DEALERSHIP AWARE OF PROBLEM.*AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .