RoadVitals

2020 Ford Explorer Hybrid Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Apr 18, 2026
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
1
Reports on file since Dec 14, 2020

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2020 Ford Explorer Hybrid. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Powertrain (other)
Filed Apr 18, 2026

I was driving the vehicle through a neighborhood and there was a clunk noise and it sounded like my brakes were metal on metal. I stopped to ensure my brakes were okay. Then I continued to drive home when there was a louder clunk and the reared on my vehicle locked up and the car would no longer move. The reared differential unit had failed and exploded parts and put holes in the unit causing fluid to exit onto the street and lock up the drive tires. The vehicle was stranded in the middle of the street and could not move. There was no warning or indication of a failure. The vehicle was towed to the dealer and components were replaced under extended warranty.

NHTSA ID
11732065
Incident
Mar 13, 2026
Filed Dec 14, 2020
Fire reported

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE INDEPENDENT MECHANIC SHOP MAKING NECESSARY REPAIRS FOR THE POLICE DEPARTMENT. WITHOUT WARNING THE VEHICLE WENT UP IN FLAMES INSIDE THE GARAGE OF THE INDEPENDENT SHOP. NO INJURIES SUSTAINED. THERE WAS PROPERTY DAMAGE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND DEEMED THE VEHICLE A TOTAL LOSS. A POLICE REPORT WAS MADE. THE VEHICLE IS AWAITING INSURANCE ADJUSTOR INFORMATION FOR THE CAUSE OF THE FAILURE THAT OCCURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V687000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. DARLING'S403 HOGAN RD, BANGOR, ME 04401 (207) 992-1560 WAS CONTACTED AND INFORMED THE CONTACT THAT NO RECALLS WERE UNDER THE VIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAS PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS UNKNOWN AT THIS TIME.

NHTSA ID
11383331
Incident
Dec 8, 2020

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .