RoadVitals

2020 Ford Explorer Police Intercept Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Aug 18, 2026
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
1
Reports on file since Aug 18, 2026

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2020 Ford Explorer Police Intercept. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Powertrain (other)
Filed Aug 18, 2026

On my 2020 police interceptor through a no issue for the transmission, failing at early mileage, jerking in a drive and slamming gears when shifting and low gears, I believe the component is the CDF drum in the transmission, which is thousands of dollars to fix Ford offered to replace it under warranty, but the issue typically doesn’t arise until after warranty is expired

NHTSA ID
11757821
Incident
Aug 1, 2026

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .