Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2023 Ford F-150 Lightning BEV submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 30 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 30, in the owner's own words
Dealer identified Water intrusion into the rear wiring, harnesses is causing corrosion in the PIN connectors, which therefore leads to flickering tail lights which could be mis interpreted as braking or a turning. I also experienced random acceleration from slow speeds and a failure to decelerate. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
About 30 mins prior to the incident,the accelaration was vey slow getting upto only 30/35MPH Message appeared in Dash Board instructing to SCHEDULE MAITANANCE SERVICE SOON. My last service was done only 2 months ago. anyhow i decided to drive the nearest Ford Dealer. On exiting the Freeway,the ramp was downhill and the Braking System completely failed and I crashed into the pavement. All the AirBags came on. I have Sternal Contusion.
I was driving down the interstate and the vehicle was struck by lightning. The vehicle lost all electrical power. As a result, the brakes did not work. Luckily, I was able to safely coast to a stop in the median. If the brakes can be more than 90% compromised during complete electrical failure, the vehicle should have a mechanical emergency brake.
The instrument cluster failed to present information upon start up. Multiple restarts did not resolve the issue.
Using the 1 pedal drive mode, I was entering my driveway, which is 90 degrees adjacent to the street I was on. My approximate speed entering the driveway was 2 MPH. As I was finishing the turn and almost straightened out, my hand accidently glazed over and engaged the cruise control button. My truck lurched forward and started to accelerate towards the garage door. I quickly stepped on the brake and the truck came to rest mere inches from the garage door. I believe the speed it was trying to accelerate to was 15 MPH when I had looked down at the dash. This is a big safety hazard. I have tried to recreate it and cruise control wont engage on slow speeds. I'm not sure why this occasion was different.
Instrument cluster went completely black. No speedometer or other vehicle information available.
Bought an electric truck in May of 2023 that is frequently malfunctioning while on the road. Turn signals and hazard lights becoming unusable. Gauges w/ speed are turning off and on while driving. All safety features become disabled. Video of multiple occurrences are available and have been submitted to ford. Would someone please help me and atleast reach out to see the videos of what this truck is doing. I have extensive documentation of my attempts to get this vehicle repaired or off the roads through the BEV specialist. My emails are ignored and my phone calls are put in endless loops before being hung up on. I have been trying for 6 months to get them to make my truck safe. I’m scared me and my family or possibly other motorist are going to be hurt if this situation is not fixed. I know I shouldn’t keep driving it but I have to get to work. Purchased an extended warranty for thousands of dollars but after taking to 3 dealerships multiple times a piece no repairs to the computer have been made and they literally have documented they are trying a temporary method for “testing” out unproven “wire overlayment” to bypass an issue with a harness bc they dont want to “condemn” an expensive module on the truck. The computers that control this electric vehicle are failing and I’m scared what is going to happen when if completely goes out while I’m driving at 70 on the interstate. If someone would please look at the service transcripts, my emails to ford, and videos of this vehicle malfunctioning I would be sincerely grateful and appreciate any guidance.
Instrument cluster is freezing. No listed speed or any vehicle driving information while the vehicle is moving.
I got into my vehicle and turned it on but the dashboard would not respond. On the advice of some Ford forums, I attempted a soft reset of the "infotainment" system by holding down the volume down + next track buttons and the center console screen restarted but the dashboard would not turn on. I ended up driving home using my phone as a GPS speedometer. After multiple restarts, I waited about 3 hours to try to restart the truck and when the dashboard suddenly started working again.
The contact owns a 2023 Ford F-150. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, with the brake pedal was lightly depressed; however, without a foot on the accelerator pedal, the vehicle inadvertently surged forward. The vehicle returned to normal functionality, but the failure became a regular occurrence, almost causing several crashes. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Gauge cluster completely dark. Cluster is a screen type when dark no speed visible. No warning lights available for safety feedback. Driving without speed is very dangerous mileage u known as display shows mileage.
Instrument cluster complete failure. No speedometer, no adaptive cruise or lane centering indications.
The contact owns a 2023 Ford F-150. The contact stated while driving approximately 35 MPH, the Forward Collision Avoidance warning light illuminated. The vehicle was moving but the warning light remained illuminated. The contact stated that the failure occurred at various speeds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no failure found. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 10,000.
Vehicle dashboard(cluster) and Sync screen continuously goes out while vehicle is in motion. Preventing safe driving, seeing side and back of vehicle, other cars, etc Electric truck systems stop functioning properly, mileage range drops dramatically in extreme temperatures. Frunk opens randomly
Instrument cluster is not starting up - completely dark.
I purchased my 2023 Ford F150 Lightning Lariat in November 2023 and although it has been an outstanding vehicle in most regards, there is a glaring software/infotainment problem that has been extremely dangerous on multiple occasions. When putting the truck into reverse, the screen sometimes freezes on a static image, leading me to believe that there are no vehicles or pedestrians behind my truck when in fact there are vehicles and pedestrians behind my truck. Additionally, the screen frequently freezes completely or fails to initiate in the first place. This is an issue that has been repeatedly posted about both in F150 Lightning forums and on the [XXX] subreddit. Many users have taken their vehicles in to address this issue, but Ford technicians seem under-trained to handle this and refer customers to a potential future update that might resolve this. We believe Ford is failing to ensure the safety and security of both Lightning owners and pedestrians by not addressing this issue with their Infotainment system. Specifically, this issue occurs on Sync 4A on the 15.5 inch screen. At present, I am running the most recent software available as of 4/4/24. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My dash went completely blank while driving at night. The center console was still functioning normal. The headlights and blinkers were still functioning normal. I could not see my speed or any other data on the dash. It was still backlit, but the screen was completely blank. Turning the vehicle off and on did nothing. I found on a forum that this is a fairly common occurrence. This is very dangerous, not knowing my speed or any other data while driving. Also, none of the other safety features could be observed, unknown if they would function in an emergency.
When I started the vehicle the virtual instrument cluster was blank, therefore I could not tell how fast I was going, how many miles I could go before I needed to charge, start cruise control, and many other features only available on this screen. I tried to restart the vehicle, but the screen was still blank. Fortunately the screen worked again after I parked to go shopping for a period of time.
The contact owned a 2023 Ford F-150. The contact stated that while driving at low speeds and attempting to slow the vehicle with the brake pedal depressed, the vehicle suddenly accelerated on its own. The contact veered into the shoulder of the roadway to avoid a collision, coming to a complete stop after colliding with heavy shrubs. The air bags did not deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for abdominal contusions. The vehicle was taken to the dealer, who declined to inspect the vehicle. The vehicle was not repaired. After that, the vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The manufacturer was notified of the failure but did not assist. The failure mileage was 2,100.
I had turned right off [XXX] in Greensboro onto [XXX] . It is not a busy road. I was preparing to turn left on [XXX], Greensboro and there were no other cars on the road and no parked cars. The instrument panel flashed a box that said something like ‘pre collision alert’. There were no other vehicles around and no pedestrians and it was around lunchtime. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Januarg 18, 2024 Car warning revgarding a parking sensor fault, car was able to drive Not alsafe to have a parking sensor fault
Jan 9, 2024 Aprox 465 miles Powertrain malfunction/ reduced power (15 miles per hour) Vehicle was on the dealer shop for 8 days...at the time of returm 9f the car they told me that the issue was fixed
In this vehicle the instrument panel is an electronic display. This display did not show any controls, speedometer, mileage, warning lights, etc. It was black, with only the backlight on. This morning (Jan 10) on my way to work I noticed my instrument panel was not working. The screen was completely black instead of displaying the normal information (charge level, speed, etc).
We were driving down the road and the cluster screen went completely black. We couldn’t tell what speed we were going or any other information that gets displayed there. This is a very hazardous problem that should be looked into further.
I WAS DRIVING IN TRAFFIC ON THE 405 AND THE COLLISION AVOIDANCE SYSTEM ACTIVATED AND SLAMMED ON THE BRAKES BRINGING THE VEHICLE TO A SCREECHING HALT ON FREEWAY. I WAS NEARLY REAR ENDED. THE VEHICLE DISPLAYED "FRONT CAMERA FAULT" AND :COLLISION AVOIDANCE NO AVAILABLE" ON THE DASH FOR A FEW MINUTES. NO ERROR CODES WERE FOUND IN THE COMPUTER. I ALSO HAVE "ONE PEDAL DRIVE" FAULTS THAT CAUSE THE VEHICLE TO ROLL WHEN I REMOVE MY FOOT FROM THE ACCELERATOR. IT SHOULD STOP, BUT INTERMITTENTLY KEEPS GOING. THIS IS THE SECOND FORD LIGHTNING I'VE HAD WITH THAT PROBLEM AND MANY OTHERS. FORD BOUGHT THE FIRST ONE BACK UNDER THE CA LEMIN LAW. GALPIN FORD HAS FOUND NO CAUSE FOR THE COLLISION AVOIDANCE FAILURE AND NO CAUSE FOR THE ONE PEDAL DRIVE FAULTS. ERROR CODES ARE NOT BEING STORED IN THE COMPUTER SYSTEM. FORDS ANSWER WAS TO TRY TO GIVE ME THE VEHICLE BACK WITHOUT REPAIRS BECAUSE THEY SAY THEY CAN'T REPLICATE THE PROBLEM. AFTER THE PROBLEMS WITH THE FIRST TRUCK I PHOTOGRAPH ALL ERRORS ON DASH. DESPITE MY PICTURES THEY ARE UNABLE TO MAKE REPAIRS. I HAVE APPLIED TO GET THIS SECOND LIGHTNING BOUGH BACK UNDER THE CA LEMON LAWS AS WELL. I HAVE FOUND MANY OTHER INSTANCES OF OWNERS REPORTING THESE SAME OR SIMILAR PROBLEMS IN FORUMS.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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