Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 15 NHTSA owner-reported complaints for the 2017 Ford F-550. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–15 of 15
The CP4 pump in my truck exploded sending metal fragments through the fuel system. I was going 55 mph, it went into low engine power mode and then turned off leaving me stranded on the side on an interstate. This is a known issue with this model. There were no warning lamps, messages or symptoms prior to this happening. The fuel pump failure is catastrophic.
The contact called on behalf of the owner of a 2017 Ford F550. The contact stated that while one of the employees was driving at highway speeds, a diesel fuel-burning odor was coming from the engine and entering the cabin of the vehicle through the A/C vents. No warning lights were illuminated. The driver pulled over to the side of the road and turned off the vehicle. The driver exited the vehicle and noticed oil dripping from underneath the vehicle. The driver opened the hood and noticed diesel fuel all over the engine compartment. Upon further investigation, the driver noticed that the plastic drain valve on the bottom of the water separator had cracked, and oil was spewing upwards. The driver called the company mechanic, and the mechanic went to the site of the failure. The mechanic repaired the vehicle on-site by replacing the filter. The driver was able to continue driving the vehicle. The manufacturer was not notified of the failure. The failure mileage was 59,384.
The front cab over is getting loose and separating worried it will fall off, have huge water leak coming into the cab from the top through auxiliary buttons and driver side. Have been reading forums and lots of people have the same issues this is very concerning that it's not being taken seriously.
The contact owns a 2017 Ford F-550. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the engine seized. The check engine warning light was illuminated. The contact attempted to restart the vehicle; however, the vehicle failed to start as intended. Additionally, the contact stated that occasionally, when the vehicle was started, the vehicle would idle roughly. The contact used a diagnostic machine and retrieved a fault code related to the fuel pump module. The vehicle was towed to an independent mechanic, where it was diagnosed with fuel pump module failure. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not repaired. The contact was informed that when the fuel pump module was removed, there were metal shavings inside. The manufacturer was not made aware of the failure. The failure mileage was 123,483.
My truck exploded on the expressway on 11-21-24 due to a manufacturer default.
Ford Motor Company has had a known issue with the truck frames cracking on the F-550 chassis. They acknowledged it by doing a recall, which either replaced or repaired the chassis frame or installed reinforcement braces if no cracks were visible. The recall expired in September of 2023. In October 2023 we noticed a crack on the frame just outside the recall reinforcement brace that Ford-certified technicians installed. We found another in November (reinforcement brace installed) and another in January (with Ford's new and improved frame produced due to a recall issue). Ford has denied making the repairs since the original warranty expired, even though this was the same related issue. We have been dealing with Ford Motor Company since October in hopes of resolving the issue but they continue to give us any resolution. The problem has not only caused a burden on our workforce but also caused great safety concerns. With Ford avoiding responsibility, they are allowing trucks to operate daily on our highway system, which becomes a safety concern for not only the driver but for many other motorists. The problem existed, but the issue was not resolved, all we are asking is that they take responsibility for making the repairs and permanently resolving the issue for the safety of all motorists.
See attached letter
THE FRAME CRACKED, BECAUSE OF "CUSTOMER SATIISFACTION PROGRAM" 21B04 WE INSPECTED OUR FRAME ON A REGULAR BASIS. WE ARE AN INDEPENDENT REPAIR SHOP. WE SENT PICTURES TO FORD AND THEY SAID WRONG TYPE OF CHASSIS TO BE COVERED. IF YOU LOOK BACK AT a "TEREX" SAFETY NOTICE "SN-610-14" FORD HAS HAD THIS PROBLEM SINCE 2006.
The contact owns a 2017 Ford F-550. The contact stated that after two to three minutes after the engine was idled, a ticking noise was heard in the engine. The noise would dissipate however, a rattling noise was heard next. The contact stated works as an independent mechanic and diagnosed the vehicle and stated that the #3 cylinder had a low oil pressure and that the camshaft and follower needed to be replaced. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 213,720.
National Traffic and Motor Vehicle Safety Act of 1966 (Safety Act), S571.120 Tire/Rim Selection, S5.1.2, requires the sum of the maximum load ratings of the tires fitted to the axle shall be not less than the gross axle weight rating (GAWR) of the axle system specified on the vehicle's certification label required by 49 CFR part 567. 567.77 requires any alterer of the vehicle to continue conformity with these requirements and assumes legal liability for certification under the Safety Act. The Siberian RV (see pic) is a customized off-road expedition vehicle manufactured by ProVan Industries, West Columbia South Carolina. They utilize a Ford F550 Super Duty 4x4 as the chassis and customize the RV to travel into off-grid extreme environments and road conditions. ProVan alters the standard Ford F550 dual rear wheel to a single rear wheel. The altered Certification Label affixed to the vehicle (see pic) establishes the rear axle GAWR at 14,706 pounds. The Tire/Wheel (Rim) assembly chosen by ProVan as their alteration is listed as a TOYO M608Z 285/70R 19.5" on a Hutchinson Beadlock Wheel. ProVan neglected to list the capacity of this tire on the Certification Label, instead filling "X" in this spot (VIOLATION). TOYO Inflation Chart determines the MAX load capacity of this tire to be 6395# at 125 psi MAX inflation (see chart). The Hutchinson Wheel has a stamped MAX inflation capacity of 120psi which lowers the load capacity of the tires to 6185# per tire. Either way the sum of the maximum capacity of the tires is either 12,790# or 12,270#. The tires are far short of the 14,706# rear axle GAWR required by the Safety Act. At 22,500 miles and roughly 50% tread wear the rear tire sidewalls developed a split in the bead seam near the rim (see pics). This unsafe tire condition was noticed and immediately pulled out of service. TOYO states this is an overload situation. ProVan refuses to take responsibility for their defective design in violation of the Safety Act. PLEASE HELP Consumer stated rear tire blewout on July 29t
National Traffic and Motor Vehicle Safety Act of 1966 (Safety Act), S571.120 Tire/Rim Selection, S5.1.2, requires the sum of the maximum load ratings of the tires fitted to the axle shall be not less than the gross axle weight rating (GAWR) of the axle system specified on the vehicle's certification label required by 49 CFR part 567. 567.77 requires any alterer of the vehicle to continue conformity with these requirements and assumes legal liability for certification under the Safety Act. The Siberian RV (see pic) is a customized off-road expedition vehicle manufactured by ProVan Industries, West Columbia South Carolina. They utilize a Ford F550 Super Duty 4x4 as the chassis and customize the RV to travel into off-grid extreme environments and road conditions. Provan alters the standard Ford F550 dual rear wheel to a single rear wheel The altered Certification Label affixed to the vehicle (see pic) establishes the rear axle GAWR at 14,706 pounds. The Tire/Wheel (Rim) assembly chosen by Provan as their alteration is listed as a TOYO M608Z 285/70R 19.5" on a Hutchinson Beadlock Wheel. ProVan neglected to list the capacity of this tire on the Certification Label, instead filling "X" in this spot (VIOLATION). TOYO Inflation Chart determines the MAX load capacity of this tire to be 6395# at 125 MAX Inflation (see chart). The Hutchinson Wheel has a stamped MAX inflation capacity of 120psi which lowers the load capacity of the tires to 6185# per tire. Either way the sum of the maximum capacity of the tires is either 12,790# or 12,270# safely. The tires are far short of the 14,706# required by the Safety Act. At 22,500 miles and roughly 50% tread wear the rear tire sidewalls developed a split in the bead seam near the rim (see pics). This unsafe tire condition was noticed and immediately pulled out of service. Toyo states this is an overload condition. ProVan refuses to take responsibility for their defective design in violation of the Safety Act. Please Help
TL* THE CONTACT OWNS A 2017 FORD F-550. THE CONTACT STATED WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE FAILED TO DRIVE IN A STRAIGHT LINE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FREEWAY FORD TRUCK SALES (8445 45TH ST, LYONS, IL 60534, (708) 442-9000) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
FORD PUT A 2 RUBBER BRAKE HOSES WITH OUTER BRAIDED STEEL OUTER CASING ON THE BUILD AROUND THE A.B.S. UNIT ON THE DRIVER SIDE ENGINE COMPARTMENT. ONE OF THESE HOSES FAILED INSTANTLY RESULTING IN A LOW SPEED COLLISION WITH NO BRAKES.WITH NO PREVIOUS WARNING OF ANY KIND IE SOFT PEDAL ETC. NO KIND LIGHT CAME ON. THIS MUST BE CORRECTED BEFORE THIS STARTS HAPPENING ALL OVER THE U.S.A. THE TRUCK IS BEING REPAIRED AT AN AUSTIN,TX FORD DEALER WITH THE SAME PART THAT JUST HAD A CATASTROPHIC FAILURE. THE HOSE SHOWS NO RUBBING OR OUTSIDE CONTAMINATION IE DIRT DEBRIS ETC. THE CRASH HAPPENED AT ABOUT 30 MPH, AND MODERATE BRAKING.
TL* THE CONTACT OWNS A 2017 FORD F-550. WHILE DRIVING 70 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND LOST POWER. THE VEHICLE WAS TOWED TO SHULTS FORD (10401 PERRY HWY, WEXFORD, PA) WHERE IT WAS DIAGNOSED THAT THE COMPONENTS CONNECTED TO THE DRIVESHAFT WERE DAMAGED DUE TO THE DRIVELINE VIBRATING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST BECAUSE THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17212000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 24,705.
FROM THE DAY I TOOK IT OFF THE LOT TRUCK PULLS LEFT AND RIGHT BRAKES SQUEAK VIBRATION STARTS AT 55MPH FILLS LIKE REAR ENDED IS LOSS TRUCK SWERVES . I WAS DRIVING DOWN FREEWAY WHEN REAR SLIDING WINDOW BLEW OUT FROM INSIDE OF CAB OUT SOUNDING LIKE A GUN SHOT OR TIRE BLEW UP INSIDE THE CAB AND BLEW GLASS ALL OVER MY 4 YEAR OLD IN BACK SEAT . I HAVE HAD THIS TRUCK INTO FORD FOR A NUMBER OF THINGS BUT WON'T FIX VIBRATION OR THE WAY TRUCK DRIVES DOWN THE ROAD
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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