2013 Ford Flex Problems

What component or system failed or malfunctioned, and is it available for inspection upon request? MULTIPLE DRIVER AID FUNCATIONS IN-OP. DRIVER DOOR LOCKS WILL NOT LOCK OR UNLOCK, DRIVER DOOR LOCK AND UNLOCK SWITCH WILL NOT OPERATE ANY LOCKS, PASSENGER DOOR MIRROR WILL NOT MOVE, SEAT MEMORY WILL NOT SAVE, REAR VIEW MIRROR WILL NOT AUTO DIM AND THERE IS NO MANUAL OPTION TO ADJUST THE MIRROR RESULTING IN IMPACTED NIGHT VISABLITY, REAR VIEW CAMERA DOES NOT DISPLAY ON SCREEN BUT WILL BEEP WHEN CLOSE TO AN OBJECT. NOT CODES OR DASH WARNINGS DISPLAYED TO STORED. How was your safety or the safety of others put at risk? IMPACTED VISIBLY WHILE DRIVING. UNABLE TO ADUST PASSENGER MIRROR TO SEE BLINK SPOT OR ALONG PASSENGER SIDE OF VEHICLE. UNABLE TO LOCK OR UNLOCK DRIVER DOOR, IF LOCKED ITS NOT ALLOWING ME TO ENTER THE VEHICLE AND HAVE TO ENTER VIA PASSENGER DOOR. AUTO DIM IMPACTS VISABLITY WITH DRIVING AT NIGHT. REAR BACK UP CAMERA IN-OP IS DAMGEROUS IN NUMEROUS ASPECTS. Has the problem been reproduced or confirmed by a dealer or independent service center? PROBLEM IS CONSTANT. NOT TAKING TO A DEALER DUE TO RIDICULOUS PRICES AND DIAG FEES. I'M A TECH AND TRIED TO DIAGNOSE ISSUES WITH NO ANSWERS. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NOT YET. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? UNKNOWN. PURCHASED PRIVATE PARTY WITH ISSUES (05/01/2026). LOOKED AT 3 OTHER FORD FLEXS FROM THIS GENERATION THAT ALL HAD THE SAME ISSUES WHEN LOOKING TO PURCHASE A VEHICLE AND NO ONE HAD A SOLUTION FOR IT.

Power steering. While I was driving in my neighborhood the power steering went out and I could not make a turn. It locked up while driving. I could have got into a head on collision/accident becasue the road turns. Yes, I reported it to Ford and they told me my flex did not have a recall despite the ford website stating that some 2013 ford flex are affected. The description of 15s18 sterring recall matches my same issue and it poses a serious safety hazard. Yes, i took it to a mechanic at an auto shop and her is telling me that he can't fix recalls. At the time of the accident, i got No pre warning just the message that states: "Steering Lock Malfunction Service Now: The steering lock system has detected a condition that requires service." This happened on or around 11/23/25. I am requesting that Ford pay for my power steering to be fixed.

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering fault warning light illuminated. The vehicle was restarted; however, the failure reoccurred, and the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the steering rack and steering angle and torque sensors had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and several cases were filed. The failure mileage was approximately 140,000.

While driving, the power steering warning light illuminated and steering assist was lost. The steering became extremely hard, especially at low speeds. The vehicle makes grinding/whining noises when turning, and the car vibrates while in Drive. This creates a serious safety concern, especially during turns and parking maneuvers. Issue appears to be electric power steering (EPAS) failure.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, there was an abnormal gasoline odor inside the cabin of the vehicle. The contact stated that the odor of gasoline was constant. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The failure mileage was approximately 100,000.

There seems to be a fuel leak on my vehicle's fuel tank. When the tank is half full and more there is a noticable fuel smell around my car and fuel dripping under my car. When the fuel is less than half full, the fuel seems to stop leaking. I believe the seam in the gas tank is leaking. I have heard of other people with my same year and vehicle having the same issues so I figured it was worth reporting.

Repeated problems with door latch system in 2013 Ford Flex. Door is interpreted as being ajar, despite being closed. Two warning lights/messages to this effect persist, interior lights will not turn off (which drains the battery), doors will not automatically lock while driving in this condition and as I understand it, if an accident occurred, the airbags would NOT deploy due to the doors not being 'locked'. This is a serious safety issue and causes continual drain on the battery if left in this condition. The only way to sometimes get it to recognize the door being shut is to repeatedly close the door, often having to slam the door shut; this can take up to 15 attempts. Driver's door has been cycled & subsequently replaced six months later. We are taking it in now for a likely 2nd replacement on this door alone. The rear right passenger door & front passenger door have each been replaced as well. The first two repairs/replacement on the driver's door were under warranty, the remaining 2 replacements (and upcoming additional replacement) have been and will be at our own cost. This same door latch system has been recalled on three different occasions on other Ford models, yet not on the Flex. There should be a recall on this 2013 Ford Flex and we should get refunds for our out-of-pocket costs for this repeated and known problem.

The rear power lift gate will at times unexpectedly come down on you while you’re standing under it and won’t go back up… it has hit me in my head multiple times… and may be the cause of the compressed disc in my cervical spine… it happens mostly when it’s cold, but now that it’s 65° (Los Angeles) it’s still doing it

What component or system failed or malfunctioned, and is it available for inspection upon request? INTERNAL WATER PUMP/ TIMING CHAINS/ VVT SOLENOIDS/ CAM PHASERS/ CAM SENSORS/ RELATED SEALS How was your safety or the safety of others put at risk? ENGINE FAILURE - SUDDEN STOP OF VEHICLE Has the problem been reproduced or confirmed by a dealer or independent service center? YES, IS AWARE AND HAS ACKNOWLEDGED VIA SERVICE AND TECH BULLETINS THAT THIS IS A KNOWN AND REPEATED ISSUE. ISSUE IS KNOWN AND COMMON WITH ALL 3.7L AND 3.5L FORD ENGINES. MANUFACTURER HAS HAD PETTY AND CLASS ACTION SUITS RELATED TO THIS FAILURE AND IS NOT TAKING ANY ACTION TO REMEDY ASIDE FROM A "EXTENDED WARRANTY" FOR CERTIAN COUNTRIES BUT SAID WARRANTY DOES NOT HELP THOSE WHO PURCHASED VEHICLES USED AND HAVE NO VEHICLE HISTORY TO SEE IF THE "SERVICE INTERVALS" WERE MET LEAVING THOUSANDS OF OWNERS WITH REPAIR BILLS THAT COST AT MINIMUM OVER FOUR THOUSAND DOLLARS. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? YES. MULTIPLE TECHNICIANS ON MY VEHICLE AD WELL AS THOUSANDS OF COMPLAINTS ACROSS THE WORLD. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO LAMPS. ONLY POSSIBLE WAY YOU CAN EVEN TELL IS BY THE TIME ITS TOO LATE AND THE COOLANT AND OIL MIX RESULTING IN MILKY LIKE MIXTURE ON DIPSTICK OR IN OIL PAN OR ENGINE FAILURE.

The contact owns a 2013 Ford Focus. The contact stated that on several occasions while attempting to start the vehicle, the vehicle failed to start, with the check engine warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 100,050.

The contact owns a 2013 Ford Flex. The contact recently purchased the vehicle. When the vehicle was purchased, the dealer informed the contact that the vehicle had a failure with the steering wheel. The contact stated that while driving at various speeds, the steering wheel was difficult to maneuver. The message "Service Advancetrac" was displayed on the instrument panel, and an unknown message about the steering was displayed. In addition, while in reverse(R), the contact used force to turn the steering wheel. Most recently, the contact stated that when the turn signal lever was activated, the turn signal lever failed to stay down as intended. The contact had to hold the turn signal lever down to signal a right or left turn. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the dealer related the failure to NHTSA Campaign Number: 15V340000 (STEERING). However, the VIN was not included in the recall. The manufacturer was made aware of the issue, but no assistance was provided. The failure mileage was 131,785.

The front drivers door latch. When the door is shut their is an alarm stating that the door is ajar. Per Ford their is a Customer Satisfaction Program 19N09 for it. I bought this vechicle Monday June 20, 2022. Per Ford they notified me of this issue as well but they will not fix it as it is past the 84,000 miles/7 years as well as the 120,000 miles and July 31, 2020. This vechile per the records has been services at Thoroughbred Ford in Kansas City, MO since the day it was bought and yet it has not been fixed? And now they are not willing to fix it.

The contact owns a 2013 Ford Flex. The contact stated while reversing, the back over prevention camera was blank with a message displayed. The contact was unsure what the message stated. The vehicle was not diagnosed. The dealer was made aware of the failure and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 70,000.

Rear view camera does not come on in reverse gear. It was looked at about 18 months ago and the dealership service manager said it was the camera that needed to be replaced. they also saw that the camera came on for a few seconds , then went off again. they tried it about five times ,on and off. they wanted to charge me $200.00 to diagnose the problem. so , here i am complaining to nhtsa about my vehicle's problem.

What component or system failed or malfunctioned, and is it available for inspection upon request? MULTIPLE DRIVER AID FUNCATIONS IN-OP. DRIVER DOOR LOCKS WILL NOT LOCK OR UNLOCK, DRIVER DOOR LOCK AND UNLOCK SWITCH WILL NOT OPERATE ANY LOCKS, PASSENGER DOOR MIRROR WILL NOT MOVE, SEAT MEMORY WILL NOT SAVE, REAR VIEW MIRROR WILL NOT AUTO DIM AND THERE IS NO MANUAL OPTION TO ADJUST THE MIRROR RESULTING IN IMPACTED NIGHT VISABLITY, REAR VIEW CAMERA DOES NOT DISPLAY ON SCREEN BUT WILL BEEP WHEN CLOSE TO AN OBJECT. NOT CODES OR DASH WARNINGS DISPLAYED TO STORED. How was your safety or the safety of others put at risk? IMPACTED VISIBLY WHILE DRIVING. UNABLE TO ADUST PASSENGER MIRROR TO SEE BLINK SPOT OR ALONG PASSENGER SIDE OF VEHICLE. UNABLE TO LOCK OR UNLOCK DRIVER DOOR, IF LOCKED ITS NOT ALLOWING ME TO ENTER THE VEHICLE AND HAVE TO ENTER VIA PASSENGER DOOR. AUTO DIM IMPACTS VISABLITY WITH DRIVING AT NIGHT. REAR BACK UP CAMERA IN-OP IS DAMGEROUS IN NUMEROUS ASPECTS. Has the problem been reproduced or confirmed by a dealer or independent service center? PROBLEM IS CONSTANT. NOT TAKING TO A DEALER DUE TO RIDICULOUS PRICES AND DIAG FEES. I'M A TECH AND TRIED TO DIAGNOSE ISSUES WITH NO ANSWERS. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NOT YET. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? UNKNOWN. PURCHASED PRIVATE PARTY WITH ISSUES (05/01/2026). LOOKED AT 3 OTHER FORD FLEXS FROM THIS GENERATION THAT ALL HAD THE SAME ISSUES WHEN LOOKING TO PURCHASE A VEHICLE AND NO ONE HAD A SOLUTION FOR IT.

On Sunday, February 22, 2026, I was driving my 2013 Ford Flex with the driver’s seat heater activated. After a period of use, I began to notice an unusual electrical burning smell inside the vehicle. There were no dashboard warning lights or system alerts. I turned the seat heater off immediately once I detected the smell. I did not initially notice an injury at that time. The following day, I experienced significant pain and discovered burns on my buttocks in the area consistent with seat contact. I sought medical evaluation three days later and was diagnosed with second- to third-degree burns. Prescription treatment was provided. The vehicle has not yet been inspected for the cause of the overheating or odor. Based on the location and pattern of injury, and the timing of the electrical smell while the heated seat was activated, the burn appears to have resulted from a malfunction of the seat heating element.

The contact owns a 2013 Ford Flex. The vehicle was taken to a dealer for a recall repair. The contact stated the dealer declined to perform the recall repair because the vehicle was unable to be started. The contact received notification of NHTSA Campaign Number: 20V072000 (SUSPENSION). The vehicle was currently at the dealer. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 127,000.

The contact owns a 2013 Ford Flex. The contact stated while driving at highway speeds, the front end of the vehicle was shaking and vibrating, and the steering wheel was difficult to turn in either direction. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall on the VIN. There was no assistance provided. The failure mileage was unknown.

IN SEPTEMBER, THE DRIVERS SIDE SECOND ROW SEATBELT BROKE, THE MALE CONNECTION. I CALLED OUR LOCAL DEALERSHIP AND THEY TOLD ME IT WOULD COST APPROXIMATELY $750 TO REPLACE. WE STARTED USING THE THIRD ROW INSTEAD. JUST TODAY, THE FEMALE CONNECTION ON THE PASSENGER SIDE SECOND ROW SEAT BROKE. FORD IS TELLING ME THEY WON'T REPLACE THE SEATBELTS. I CANNOT AFFORD TO REPLACE THEM. AND I DON'T THINK SUCH AN ESSENTIAL SAFETY FEATURE SHOULD BE LEFT TO US FOR A VEHICLE LESS THAN 10 YEARS OLD. DO I DRIVE WITH MY CHILDREN UNSECURED AND JUST HAVE OUR FAMILY SUE FORD WHEN WE ARE ALL DEAD?

2ND ROW SEAT BELTS NOT WORKING OR BROKEN. DRIVER SIDE IS NOT LATCHING OR RETRACTING, SO NONE CAN USE THAT SEAT. PASSENGER SIDE THE BUCKLE COVER WONT STAY ON, AND IT HAS SOME SMALL SHARP OBJECTS THAT CAN CUT SOMEONE OR MY KIDS.

What component or system failed or malfunctioned, and is it available for inspection upon request? INTERNAL WATER PUMP/ TIMING CHAINS/ VVT SOLENOIDS/ CAM PHASERS/ CAM SENSORS/ RELATED SEALS How was your safety or the safety of others put at risk? ENGINE FAILURE - SUDDEN STOP OF VEHICLE Has the problem been reproduced or confirmed by a dealer or independent service center? YES, IS AWARE AND HAS ACKNOWLEDGED VIA SERVICE AND TECH BULLETINS THAT THIS IS A KNOWN AND REPEATED ISSUE. ISSUE IS KNOWN AND COMMON WITH ALL 3.7L AND 3.5L FORD ENGINES. MANUFACTURER HAS HAD PETTY AND CLASS ACTION SUITS RELATED TO THIS FAILURE AND IS NOT TAKING ANY ACTION TO REMEDY ASIDE FROM A "EXTENDED WARRANTY" FOR CERTIAN COUNTRIES BUT SAID WARRANTY DOES NOT HELP THOSE WHO PURCHASED VEHICLES USED AND HAVE NO VEHICLE HISTORY TO SEE IF THE "SERVICE INTERVALS" WERE MET LEAVING THOUSANDS OF OWNERS WITH REPAIR BILLS THAT COST AT MINIMUM OVER FOUR THOUSAND DOLLARS. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? YES. MULTIPLE TECHNICIANS ON MY VEHICLE AD WELL AS THOUSANDS OF COMPLAINTS ACROSS THE WORLD. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO LAMPS. ONLY POSSIBLE WAY YOU CAN EVEN TELL IS BY THE TIME ITS TOO LATE AND THE COOLANT AND OIL MIX RESULTING IN MILKY LIKE MIXTURE ON DIPSTICK OR IN OIL PAN OR ENGINE FAILURE.

Steering locked up lower control arm snapped at the ball joint where it's connected to cv axel. Sent my car into the rails and nearly.killed me and my passenger.

What component or system failed or malfunctioned, and is it available for inspection upon request? MULTIPLE DRIVER AID FUNCATIONS IN-OP. DRIVER DOOR LOCKS WILL NOT LOCK OR UNLOCK, DRIVER DOOR LOCK AND UNLOCK SWITCH WILL NOT OPERATE ANY LOCKS, PASSENGER DOOR MIRROR WILL NOT MOVE, SEAT MEMORY WILL NOT SAVE, REAR VIEW MIRROR WILL NOT AUTO DIM AND THERE IS NO MANUAL OPTION TO ADJUST THE MIRROR RESULTING IN IMPACTED NIGHT VISABLITY, REAR VIEW CAMERA DOES NOT DISPLAY ON SCREEN BUT WILL BEEP WHEN CLOSE TO AN OBJECT. NOT CODES OR DASH WARNINGS DISPLAYED TO STORED. How was your safety or the safety of others put at risk? IMPACTED VISIBLY WHILE DRIVING. UNABLE TO ADUST PASSENGER MIRROR TO SEE BLINK SPOT OR ALONG PASSENGER SIDE OF VEHICLE. UNABLE TO LOCK OR UNLOCK DRIVER DOOR, IF LOCKED ITS NOT ALLOWING ME TO ENTER THE VEHICLE AND HAVE TO ENTER VIA PASSENGER DOOR. AUTO DIM IMPACTS VISABLITY WITH DRIVING AT NIGHT. REAR BACK UP CAMERA IN-OP IS DAMGEROUS IN NUMEROUS ASPECTS. Has the problem been reproduced or confirmed by a dealer or independent service center? PROBLEM IS CONSTANT. NOT TAKING TO A DEALER DUE TO RIDICULOUS PRICES AND DIAG FEES. I'M A TECH AND TRIED TO DIAGNOSE ISSUES WITH NO ANSWERS. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NOT YET. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? UNKNOWN. PURCHASED PRIVATE PARTY WITH ISSUES (05/01/2026). LOOKED AT 3 OTHER FORD FLEXS FROM THIS GENERATION THAT ALL HAD THE SAME ISSUES WHEN LOOKING TO PURCHASE A VEHICLE AND NO ONE HAD A SOLUTION FOR IT.

Rear view camera has failed. The screen goes black and has a “contact dealer” message.

The contact owns a 2013 Ford Flex. The contact stated that the passenger’s side rear wheel was corroded and leaking air. The TPMS warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the wheel needed to be replaced. The wheel was not replaced, and the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

I HAVE A 2013 FORD FLEX SEL WITH 60K+ MILES ORIGINALLY PURCHASED WITH 13K MILES IN 2013. I HAVE HAD MAJOR PROBLEMS WITH MY DOOR LATCH. I HAVE HAD ISSUES WITH ALL DOORS WITH THE EXCEPTION OF MY LEFT BACK DOOR. I HAVE HAD THIS ISSUE LOOKED AT MULTIPLE TIMES AT THE FORD DEALERSHIP WITH MOST RECENTLY THIS PAST WEEKEND. THE MECHANIC ATTEMPTED TO CLEAN MY DOOR LATCHES ON THE PASSENGER SIDE (FRONT AND BACK) DOORS AND THE LIGHT WENT OFF FOR ABOUT 2 HOURS. THIS IS A MAJOR SAFETY ISSUE. I AM UNABLE TO LOCK MY DOORS. I HAVE TO MANUALLY LOOK EACH DOOR BY ROLLING DOWN MY WINDOWS AND GETTING OUT AND MANUALLY PUSHING DOWN THE LOCK. HOWEVER, WHILE DRIVING MY DOOR AJAR LIGHT WILL COME BACK ON AS WELL AS MY INSIDE LIGHTS,MY DOORS WILL AUTOMATICALLY UNLOCK. I CAN'T TURN MY ALARM ON AND 75% OF THE TIME LEAVE MY DOORS UNLOCKED. I ASSUME MY DOOR IS PROMPTED AS IF SOMEONE IS TRYING TO OPEN MY DOOR WHEN MY CAR IS OFF WHICH IN RETURN CAUSES MY ALARM TO GO OFF. IT HAS BEEN MANY TIMES WHEN I HAVE WENT TO THE PARKING GARAGE AND MY LIGHTS ARE FLASHING, OR I GET A CALL THAT MY ALARM IS GOING OFF, OR I AM AWAKENED/STARTLED IN MY HOUSE WHEN IT GOES OFF IN THE GARAGE. MY CONCERN AND FEAR IS THAT SOMEONE WILL OPEN MY DOOR WHILE IM DRIVING/STOPPED AT A STOP SIGN OR RED LIGHT. I HAVE ALREADY REPLACED MY BATTERY AND I'M SURE IT WAS DUE TO MY ALARMS CONSTATNLY GOING OFF OR DOME LIGHT/DASH BOARD COMING ON ACCORDING TO MY LOCAL FORD DEALERSHIP IT IS A LONG WAIT ON THE NEW AND IMPROVED REPLACEMENT LATCH. I HAVE SCHEDULEDTO TAKE MY CAR BACK YET AGAIN NEXT MONDAY TO SEE IF I CAN GET ON THE LIST FOR A NEW LATCH. I AM VERY DISPLEASED WITH HOW FORD IS HANDLING THIS ISSUE. I CALLED THEM TODAY TO SEE IF THEY COULD GIVE ME STEPS ON HOW TO OVERRIDE THE DOOR LOCKS WITH NO SUCCESS. IWAS TOLD TO GET IT REPAIRED AND IF THEY DECIDE TO RECALL I'LL GET A REFUND!

Front tires look and stay really low no matter how much air is put in. It's leaking brake fluid. The emergency brake barley lock. Also transmission is horrible.

THE BRAKES MAKE GRINDING NOISE AND SLIPPING HARD TO STOP MY BRAKE PADS AND ROTES PRETTY NEW WENT AND GOT NEW BRAKE PADS STILL SAME PROBLEM ESPECIALLY DURING HARDER BRAKING CAR NOT STOPPING THERE IS BRAKE FLUID AND EVERYTHING SEEMS TO BE IN TOP SHAPE BUT CAR WILL NOT BRAKE PROPERLY AND MAKE GRINDING NOISE

TL* THE CONTACT OWNS A 2013 FORD FLEX EQUIPPED WITH HANKOOK TIRES, TIRE LINE: OPTIMO H426, TIRE SIZE: 255/45R20 N/A, AND DOT NUMBER: 5112POLH0413. THE CONTACT STATED THAT THE BOTH FRONT TIRES AND THE REAR TIRES WERE MISSING LARGE PIECES OF THE TIRE TREADS. THE CONTACT TOOK THE TIRES TO THE DEALER WHO DIAGNOSED THAT ALL FOUR TREADS WERE DISINTEGRATING AND ALL FOUR TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE THE ORIGINAL TIRES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,100 AND THE TIRE FAILURE MILEAGE WAS ALSO 31,100.

I FILED A COMPLAINT ON1/16/2014 OF MY BRAND NEW FORD FLEX HAVING A ISSUES WITH HANKOOK TIRES BEING IN THE RED AT 17,000 I FELT THESE TIRES WERE UNSAFE AND UNACCEPTABLE CLAIM NUMBER [XXX]. ON 1/16/2015 I WENT INTO DEALER FOR INSPECTION STICKER AND OIL CHANGE AND WAS TOLD AT 39,000 THE STEEL WAS SHOWING ON MY TIRES AND IT WOULDN'T PASS INSPECTION. THIS IS UNACCEPTABLE FOR A TIRE AND UNSAFE . HANKOOK WARRANTY ON THESE TIRES OUTSIDE OF FORD IS 60,000. STEEL SHOULD NOT BE SHOWING AT 39000 MILES HENCE TIRES HAD TO BE REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR

WE HAVE 2 COMPLAINTS ABOUT THE AIRBAGS. I WAS DRIVING 65MPH ON HIGHWAY AND HIT A BEAR ON FRONT DRIVERS SIDE (AIRBAG DID NOT DEPLOY.) REPAIRED THE CAR. MY DAUGHTER WAS IN A HIGHWAY COLLISION REAR ENDED A PERSON AT 43 -45 MPH AIRBAGS DID NOT DEPLOY. INFORMED YESTERDAY THE CAR IS A TOTAL LOSS. SHE HAD HER GLASSES THROWN OFF HER FACE DASH WAS PUSHED BACK, TROOPER AND TOW TRUCK DRIVER WERE SHOCKED THEY DIDN'T GO OFF. SHE WAS NOT INJURED HAVING CONCUSSIVE SYMPTOMS. WE ALSO FOUND OUT THAT THE VIN DOES NOT MATCH THE INTERIOR OF THE CAR AS THEY WERE RUNNING THE SPECS OF THE VEHICLE. THE VIN IS SAYING THAT IT IS A CLOTH INTERIOR AND MY CAR HAS LEATHER INTERIOR. IF IT WAS AN UPGRADE IT SHOULD STILL BE ASSOCIATED WITH THE VIN OF THE CAR?*DT*JB

THERE IS A RECALL ON THE ELECTRONIC POWER STEERING FOR CERTAIN 2013 FORD FLEX'S. RECALL 15S18. THE MANUFACTURER SAYS THAT MINE DOES NOT QUALIFY FOR THE BUT THE VEHICLE HAS THE SAME SYMPTOMS AS THE RECALL CAMPAIGN. THE POWER STEERING WAS OUT ON MY VEHICLE, IT LOCKED UP AROUND A CURVE WHEN I WAS DOING ABOUT 50 MILES AN HOUR. THE VEHICLE WOULD NOT TURN RIGHT, I CROSSED A LANE OF ONCOMING TRAFFIC AND HIT A TREE ON SUNDAY 11 18 18. I WAS ON HIGHWAY 70 IN KINGSTON TENNESSEE, HEADED EASTBOUND. THE STEERING WHEEL IS VERY LOOSE AND IN A BIND AS IF THE STEERING WHEEL WAS LOCKED WITH KEYS OUT OF THE IGNITION. I HIT THE TREE DOING ABOUT 35 MPH TO 40 MPH WHEN STEERING BECAME INOP AND THE AIRBAGS DID NOT EVEN DEPLOY. I WAS FORTUNATE ENOUGH TO BE ABLE TO SLOW THE VEHICLE FROM 50 MPH TO AROUND 35 MILES AN HOUR BEFORE STRIKING THE TREE OR COULD'VEBEEN MUCH WORSE. I SUSTAINED SHOULDER INJURY AND CAN ONLY HOPE THAT THIS VEHICLE BECOMES PART OF THE RECALL BECAUSE I COULD HAVE VERY EASILY HIT SOMEBODY HEAD ON AND KILLED SOMEONE OR MYSELF. VERY THANKFUL TO BE HERE BUT THIS COULD HAVE EASILY COST ME MY LIFE.