2013 Ford Focus Electric Owner Complaints

The contact owns a 2013 Ford Focus Electric. The contact stated that the vehicle failed to start while the battery was fully charged. The message "Stop Safely Now" was displayed. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 15N03 because the campaign had expired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

NHTSA ID

11574025

Incident

Feb 15, 2024

Mileage

50,000 mi

The contact owns a 2013 Ford Focus Electric. The contact stated while turning off the vehicle, the lights and radio remained operational which resulted in the battery being drained. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000.

NHTSA ID

11427840

Incident

Jun 8, 2020

Mileage

45,000 mi

CAR STOPPED ON MOTION WITH AN ALARM STOP SAFELY NOW, WHEELS LOST POWER, STEERING WHEEL WAS ABLE TO FUNCTION SO CAR HAD TO BE PUSHED TO THE SIDE OF THE ROAD.

NHTSA ID

11231056

Incident

Jul 11, 2019

Mileage

24,000 mi

SO I WAS DRIVING HOME LAST NIGHT IN THE RAIN AND THE SPEEDOMETER WAS JUMPING AROUND A LITTLE AND THE TRACTION CONTROL FLASHED A COUPLE TIMES AND I THOUGHT 'OH IT'S JUST CAUSE THE RAIN' WELL TODAY THE SAME THING WAS HAPPENING WHILE I WAS DRIVING. THEN I GOT A WARNING LIGHT SAYING 'LOW BRAKE FLUID' AND THE BRAKES LOCKED UP WHILE I WAS DOING 30MPH. IT WENT AWAY AND DROVE FINE BUT IT WILL POP UP EVERY 4 MILES OR SO SAYING LOW BRAKE FLUID

NHTSA ID

11193717

Incident

Apr 3, 2019

Mileage

91,500 mi

TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING 55 MPH, THE STOP ENGINE NOW WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO VANCOUVER AUTO GROUP (6804 NE 40TH ST, VANCOUVER, WA 98661, 360-992-7285) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. REPAIRS WERE MADE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.

NHTSA ID

11155246

Incident

Aug 22, 2014

Mileage

41,000 mi

TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO TURN LEFT, THE STEERING ABILITY SEIZED AND THE VEHICLE KEPT GOING STRAIGHT. THE CONTACT DROVE OVER A SIDEWALK AND THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

NHTSA ID

11141863

Incident

Aug 18, 2018

Mileage

69,000 mi

WHILE IN THE DRIVEWAY AND STATIONARY, I TURNED ON THE CAR AND THE "POWER STEERING ASSIST" WARNING LIGHT CAME ON. THE POWER STEERING WAS NOT OPERABLE AND THE STEERING WENT INTO MANUAL MAKING IT ALMOST IMPOSSIBLE TO TURN THE WHEEL. AFTER THE MECHANIC EVALUATED THIS, IT WAS DETERMINED THE SENSOR NEEDS TO BE REPLACED. THE PART ALONE IS $1100 AND THAT DOES NOT INCLUDE LABOR. RATHER COSTLY. THERE ARE MANY, MANY COMPLAINTS FOUND ABOUT THIS SPECIFIC ISSUE WITH A SIMPLE GOOGLE SEARCH. OTHER FORD CARS HAVE RECEIVED A RECALL ON THIS PART. IT SEEMS PARTICULARLY ODD AND EXTREMELY IRRESPONSIBLE ON FORD'S BEHALF TO NOT CONCEDE TO THE DEFECT ON THIS PARTICULAR YEAR/MAKE/MODEL AND ISSUE A RECALL FOR REPLACEMENT AT NO COST TO THE CONSUMER.

NHTSA ID

11088899

Incident

Apr 18, 2018

Mileage

105,000 mi

TAKATA RECALL. THE TRANSMISSION HAS BEEN SLIPPING SO WHEN I DRIVE IT JERKS AND FEELS AS IF IT DOESN'T WANT TO GO. I WAS TOLD BY A MECHANIC THAT IT WAS BECAUS THERE'S A MANUAL TRANSMISSION AND IT'S SUPPOSED TO BE UNSERVICEABLE. I WAS GOING TO A LEAST GET THE FLUID CHANGED IN THE TRANSMISSION BUT THERE'S NONDIPSTICK AND I WAS TOLD IT'S NOT SUPPOSED TO BE CHANGED AND IT'S THE TRANSMISSION. I WAS TOLD BY MORE THAN ONE PERSON THAT THE TRANSMISSION IS SLIPPING AND I'VE ONLY OWNED THIS YEAR FOR A YEAR AND A HALF AND OWN 10,000 ON IT.

NHTSA ID

11088638

Incident

Jan 3, 2018

THIS CAR, I HAVE BEEN TRYING TO GET HELP FOR A LONG TIME AND IT SEEM LIKE NOT ONE HAS HEARD ME , NOT EVEN THE DEALER, AND NOW HEAR IT IS MY CAR IS HAVING TROUBLE LIKE THE TRUNK WONT OPEN AND WE TIDE A STREAM ON IT AND THE LIGHTS STAY ON OVER A HOUR. AND CAR JERK WHEN TAKEING OFF IN SPEED WHEN CHANGE GEARS.

NHTSA ID

11053394

Incident

Jan 31, 2013

I BOUGHT THIS CAR AT HONDA IN ARLINGTON OFF OF 20 HWY IN 2013 I TOOK IT BACK WHEN I BOUGHT IT THAT WAS PRE USED , AND THEN IT SEEM LIKE THEY DID NOT WANT IT BACK AND NEVER WANT TO FIX IT . AND THE TRANS MISSION IS NOT WANT TO PUT DUE TO A LOUD NOISE, AND THEN THE TRUCK WANT OPEN AND THE LIGHT WANTED GO OFF AND THE ALARM WANT COME ON, TAKEN TO DON DAVIS AND THEY WANT TO CHARGE ME AND I AM DISABLE, AND I HAVE MY LITTLE GRANDCHILD THAT IS 6 MONTHS OLD AND SHE RIDE EVERYDAY AND I HOPE WE DON'T GET IN THIS CAR. PLEASE HELP US I HAVE PUT THIS ON MANY TIMES. THE DOOR WAS A RECALL AND WHEN TO DON DAVIS AND THEY ARE HAVE WAY FIX. PLEASE HELP!!!!!!!!

NHTSA ID

11051123

Incident

Jan 3, 2014

TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE THE GEAR SHIFTER WAS PLACED IN REVERSE, THE STEERING WHEEL INADVERTENTLY LOCKED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCLAUGHLIN (950 N MAIN ST, SUMTER, SC 29150 (803) 773-1481) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

NHTSA ID

11039150

Incident

Sep 15, 2017

Mileage

6,000 mi

1898

NHTSA ID

11023352

Incident

Sep 13, 2017

Mileage

63,580 mi

THE CAR AUTOMATICALLY ACCELERATED WHILE PARKING PERPENDICULAR IN A PARKING STRUCTURE; DRIVER HAD SLOWED/BRAKED, TO 5 MILES OR LESS, TO PARK AND TAKEN HER FOOT OFF THE GAS AND PRESSED THE BRAKE. ABRUPTLY THE CAR ACCELERATED AND THE CAR CRASHED INTO THE WALL IN FRONT WITH THE DRIVER AIR BAGS ACTIVATED AND FRONT BUMPER CRUSHED.

NHTSA ID

10984802

Incident

May 8, 2017

Mileage

38,000 mi

STOP SAFELY NOW WARNING ON DASH. CAR WILL NOT MOVE. HAD TO BE TOWED TO DEALER AGAIN. THIS IS THE FOURTH TIME TO OCCUR IN 7 WEEKS. BEEN AT THE DEALER MOST OF THE TIME SINCE BUYING IT ON 12/16/2016. FORD NEEDS TO SEND AN ENGINEER TO RECTIFY THE ISSUE BEFORE SOMEONE IS INJURED OR KILLED DUE TO THIS SAFETY DEFECT.

NHTSA ID

10949758

Incident

Feb 2, 2017

Mileage

28,300 mi

DOORS LOCK AND CAN NOT GET OUT OF MY CAR LOCKED IN SETTING STILL COULD NOT BE OPENED BY PERSON TO HELP ME GET OUT OF CAR, LOCK LOCKED ME IN TOTALY

NHTSA ID

10908352

Incident

Apr 13, 2016

Mileage

33,000 mi

TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE "STOP SAFELY NOW" WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE STALLED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR DIAGNOSTIC TESTING; HOWEVER, THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

NHTSA ID

10907210

Incident

May 6, 2016

Mileage

18,000 mi

WAS DRIVING IN FROM LA TO PALM SPRING AT 11:00PM. AND THE DRIVERS DOOR AJAR LIGHT CAME ON AND THE DOOR OPENED WHILE DRIVING. HAD TO TIE IT CLOSED WITH ROPE AND A BUNGEE CORD THAT I NOW HAVE TO CARRY IN MY CAR, BECAUSE THIS THE SECOND LATCH THAT HAS BROKEN IN MY CAR.

NHTSA ID

10894612

Incident

Jul 30, 2016

Mileage

55,000 mi

TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED THREE TIMES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,900.

NHTSA ID

10884762

Incident

Jul 11, 2016

Mileage

20,900 mi

TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING APPROXIMATELY 55 MPH, THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE SCREEN DISPLAYED "PULL OVER". THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD TO RECHARGE THE BATTERY. A MECHANIC REPLACED THE 12 VOLT BATTERY; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 900.

NHTSA ID

10872227

Incident

Sep 10, 2013

Mileage

900 mi

2013 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE POWER STEERING SYSTEM REPAIRS. *SMD THE CONSUMER STATED IN EARLY OCTOBER, HE NOTICED A STRANGE SOUND, LIKE A BELT RUBBING, IN THE STEERING MECHANISM. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INSPECTION, THE SERVICE ADVISOR INFORMED THE CONSUMER THE POWER STEERING RACK NEEDED TO BE REPLACED. *JB

NHTSA ID

10806912

Incident

Oct 6, 2015

WHILE MAKING A LEFT TURN AND ACCELERATING OUT OF THE TURN THE ENGINE, POWER TRAIN AND BREAKING SYSTEM STOPPED WORKING. THE VEHICLE STOPPED DEAD IN THE STREET. THE DASH DISPLAYED "STOP SAFELY NOW" AND A YELLOW WARNING LIGHT SYMBOL OF A WRENCH APPEARED. I TOOK SEVERAL ATTEMPTS TO RESTART USING VARIOUS METHODS THE VEHICLE FINALLY RESET AND STARTED.

NHTSA ID

10759756

Incident

Aug 27, 2015

Mileage

19,500 mi

2013 FOCUS ELECTRIC. WAS JUST HEADING TO FREEWAY WHEN A WARNING DISPLAYED "STOP SAFELY NOW" A FEW SECONDS LATER THE VECHILE POWER TO MOTOR STOPPED AND VEHICLE WAS STALLED IN TRAFFIC WITH WIFE AND GRANDCHILDREN IN CAR. VEHICLE WAS ON A FULL CHARGE AND 1 MILE FROM STARTUP.

NHTSA ID

10758595

Incident

Aug 22, 2015

Mileage

27,750 mi

WHILE DRIVING THE VEHICLE, A LOUD CHIME SOUNDED, WITH A RED TRIANGLE SAYING, "STOP SAFELY NOW" AS WELL AS A YELLOW "SEE MANUAL" INDICATION. THIS WAS VERY DANGEROUS BECAUSE IT WAS SUDDEN AND WHILE DRIVING. THE CAR LOST ALL POWER AND I HAD TO ATTEMPT TO PULL OF THE STREET SO I WOULDN'T CAUSE AN ACCIDENT. I SHIFTED TO PARK AND TURNED THE CAR OFF AND BACK ON AND IT RESOLVED THE ISSUE. HOWEVER, 2 DAYS LATER THE SAME PROBLEM OCCURRED BUT THIS TIME I WAS UNABLE TO RESTART THE VEHICLE AND NEEDED TO TOW THE CAR TO THE DEALERSHIP.

NHTSA ID

10750116

Incident

Aug 18, 2015

Mileage

60,650 mi

WHILE TRAVELING DOWN THE FREEWAY, DECELERATING TO CHANGE LANES THE STOP SAFELY NOW MESSAGE APPEARED AND THE CAR LOST POWER. THIS IS A RE-OCCURRENCE AND THE DEALER IS WORKING TO RESOLVE IT. *TR

NHTSA ID

10678151

Incident

Jan 21, 2015

Mileage

5,700 mi

WAS DRIVING AT 25 MPH IN A RESIDENTIAL ZONE, WITH 48 MILES ON THE BATTERY WHEN AN ALERT DINGED AND THE MESSAGE ON THE SCREEN SAID "PULL OVER TO SAFETY NOW." I IMMEDIATELY PULLED OUT OF TRAFFIC INTO A PARKING SPACE AS THE POWER STEERING STOPPED WORKING, THEN STEERING THEN COMPLETELY LOCKED, COULDN'T TURN THE WHEEL. THE CAR WOULD NO LONGER GO FORWARD / HAD LOST POWER. AND THE POWER BREAKS DIDN'T SEEM TO BE FUNCTIONING. THANKFULLY I HAD ALREADY COME TO A COMPLETE STOP. THE NEXT MORNING WE HAD IT TOWED TO AN AUTHORIZED FORD SERVICE CENTER THAT SAID THERE WAS A RECALL FOR THIS ISSUE. THEY APPLIED THE SOFTWARE FIX AND TEST DROVE THE CAR ONLY TO HAVE THE PROBLEM REOCCUR. THEREFORE THEY SAID THE FIX FOR THE RECALL DIDN'T ACTUALLY FIX THE PROBLEM AND THAT THEY WOULD HAVE TO ORDER A REPLACEMENT FOR THE TRANSMISSION CONTROL MODULE, AS THAT WAS THE PART FORD SAID WAS FAULTY / FAILED. *TR

NHTSA ID

10655138

Incident

Nov 12, 2014

Mileage

20,000 mi