2016 Ford Fusion Energi Owner Complaints

The contact owns a 2016 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message "Camera not Available - Contact your Dealer" was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that the remedy was not yet available. The failure mileage was approximately 90,000.

NHTSA ID

11754583

Incident

Oct 3, 2025

Mileage

90,000 mi

The contact owns a 2016 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message "Be Careful Backing Up – Rear-view Camera Unavailable - Contact your Local Dealer" was displayed on the instrument panel. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the part was not yet available for the recall repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 98,500.

NHTSA ID

11754521

Incident

Aug 3, 2025

Mileage

98,500 mi

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera failed to properly display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

NHTSA ID

11747950

Incident

Jul 1, 2025

Mileage

140,000 mi

Back up camera screen is going out intermittently causing a hazardous situation

NHTSA ID

11746980

Incident

Jun 25, 2026

The contact owns a 2016 Ford Fusion Energi. The contact stated while reversing at 5 MPH, the rearview camera failed to respond. There were no warning lights illuminated; however, there was a message displayed that the rearview camera would stop working while in reverse, and to please contact the dealer if the camera failed to operate as needed. The failure was intermittent. The vehicle was not taken to be diagnosed or repaired. The contact stated the radio intermittently failed to operate as needed. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.

NHTSA ID

11654840

Incident

Oct 1, 2024

Mileage

105,000 mi

On 9/5/2024, the driver (27/M) and lone occupant was found unresponsive in the vehicle which was observed rolling to a stop. The vehicle impacted a chain link fence at low speed and there was minimal damage to the vehicle. First responders commented: "extremely noxious odor, smelling like burnt eggs was detected. Odor was most prevalent in backseat area and then when the trunk was opened. In the trunk is where the vehicle's hybrid battery system was located". The driver was transported to a local hospital and was pronounced dead on 9/5/2024. An autopsy was performed with toxicological analysis. Hydrogen sulfide was detected.

NHTSA ID

11636247

Incident

Sep 5, 2024

The contact owns a 2016 Ford Fusion Energi. The contact stated there were metal shavings inside the transmission, and the transmission had previously been repaired twice under Warranty. The contact stated that while starting the vehicle, there was an abnormal grinding sound coming from the engine. The vehicle was taken to a local dealer, but the vehicle was not diagnosed or repaired due to the Warranty being expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 196,000.

NHTSA ID

11586173

Incident

Apr 30, 2024

Mileage

196,000 mi

TL* THE CONTACT OWNS A 2016 FORD FUSION ENERGI. THE CONTACT STATED THAT THE DEFROSTER AND WINDOWS WERE INOPERABLE AND PROVIDED LOW VISIBILITY. IN ADDITION, THE CHECK ENGINE, SIDE IMPACT, AND ELECTRONIC MALFUNCTION WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO ROBERTS MOTORS, INC. (4350 N ALBY ST, ALTON, IL 62002, (855) 999-5497) WHERE IT WAS DIAGNOSED THAT THE COMPUTER MODULE AND WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 45,000.

NHTSA ID

11290143

Incident

Dec 1, 2018

Mileage

45,000 mi

TL* THE CONTACT OWNS A 2016 FORD FUSION ENERGI. WHILE ATTEMPTING TO PULL THE ELECTRICAL CHARGER OUT OF THE VEHICLE, THE CHARGER WAS EXTREMELY HOT. THE CHARGER BURNED THE CONTACT'S HAND. THERE WERE NO INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DROPPED THE CHARGER AND IT LANDED ON THE REAR DRIVER'S SEAT AND BURNED A HOLE IN THE SEAT. THE VEHICLE WAS TAKEN TO KEN GARFF FORD (597 E 1000 SOUTH, AMERICAN FORK, UT 84003), BUT THEY WERE NOT ABLE TO DETERMINE WHY THE CHARGER BECAME SO HOT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

NHTSA ID

11267042

Incident

Oct 22, 2018

Mileage

47,000 mi

TL* THE CONTACT OWNS A 2016 FORD FUSION ENERGI. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE STEERING. RICK BALL FORD LINCOLN SEDALIA (2505 W BROADWAY BLVD, SEDALIA, MO 65301, 660-826-5200) WAS NOTIFIED AND STATED THAT THE VEHICLE DID NOT QUALIFY FOR THE RECALL. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THIS WAS A NEWLY ISSUED RECALL AND THE REMEDY WAS NOT AVAILABLE. THE CONTACT INFORMED THE MANUFACTURER THAT SHE WOULD BE MOVING WITH HER HUSBAND TO HAWAII AND, IN ORDER FOR THE VEHICLE TO BE IMPORTED, THERE COULD BE NO ACTIVE RECALLS. THE MANUFACTURER OFFERED NO ASSISTANCE REGARDING THE MATTER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11252964

Incident

Aug 28, 2019

CENTER CONSOLE BECOMES NON-RESPONSIVE WITH BUTTONS. A/C LOSSES CONNECTION AND WINDOWS GET LOCKED INTO POSITION AS WELL AS POWER SEATS. HAPPENS INTERMITTENTLY. MORE COMMON WHEN IT GETS REALLY HOT OUT.

NHTSA ID

11218282

Incident

Jun 5, 2019

Mileage

41,000 mi

TL* THE CONTACT OWNS A 2016 FORD FUSION ENERGI. WHILE THE VEHICLE WAS PARKED, IT ROLLED DOWN A HILL WITHOUT WARNING. THE CONTACT SHIFTED THE GEAR INTO DRIVE AND WAS ABLE TO STABILIZE THE VEHICLE. THE CONTACT CALLED TUTTLE-CLICK FORD LINCOLN AT 949-763-4182 (LOCATED AT 43 AUTO CENTER DR, IRVINE, CA 92618) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.

NHTSA ID

11156536

Incident

Dec 3, 2018

Mileage

27,000 mi

THE CAR BRAKING SYSTEM FAIL WITHOUT WARNING, THE ONLY WAY TO STOP THE CAR IS USING THE "PARK" GEAR, THE FORD DEALER CLAIM THE ELECTRIC WIRE ARE EATEN BY THE RODENT AND CHARGE ME $420 FOR REPAIR, THE QUESTION I HAVE: 1. I HAVE 6 RODENT REPELLENT ULTRA SOUND DEVICE IN THE HOUSE AND 2 IN GARAGE, AND FOR THE LAST 20 YEAR I HAVE EVER SEEN A RODENT 2. IF RODENT CAN DO SUCH A CATASTROPHIC BRAKE FAILURE WHY THERE ISN'T ANY WARNING, IT SHOULD AT LEAST NOT ALLOW THE CAR TO BE DRIVEN THEN NO WAY TO STOP AFTERWARD. 3. IT ONLY COST A DOLLAR TO PROTECT THE EXPOSE WIRE WITH STEEL SLEEVE, WHY ARE FORD NOT DOING THAT TO PREVENT SUCH TOTAL BRAKE FAILURE. I HAVE RETURN THIS CAR TO DEALER WHILE THERE ARE STILL 4 MONTH LEASE LEFT, BUT AT LEAST 6 OF MY FRIEND ARE DRIVING THE SAME FUSION ENERGI AND I WORRY SOMEONE IS GOING TO BE KILLED FOR THIS TYPE OF CATASTROPHIC AND TOTAL BRAKE FAILURE. I DID FILE A COMPLAINT TO FORD HEAD OFFICE A MONTH AGO, THEY PROMISE TO GET BACK TO ME BUT SO FAR I HAVE NOT HEARD FROM THEM YET.

NHTSA ID

11153501

Incident

Oct 13, 2018

FORD FUSION ENERGI, DID ITS LOW POWERED STATE AGAIN, THIS TIME ON THE FREE WAY, DROPPING RAPIDLY FROM 75MPH TO 22MPH AND BARELY ABLE TO MAINTAIN THAT SPEED. THE DISPLAY SHOWED THE SAFETY FEATURES BECOMING DEACTIVATED. SOMETHING NEW THOUGH, THE HEADLIGHTS WENT OUT AND THE CONSOLE DIMMED AND WAS BARELY READABLE, I TURNED ON MY HAZARDS AND I HOPE THEY WHERE WORKING, EITHER WAY I WAS FORTUNATE ENOUGH TO AVOID A REAR END COLLISION AND GOT THE VEHICLE OFF THE ROAD. THIS ABOUT 7TH TIME FORD WILL WORK ON THE VEHICLE, AND ANOTHER WEEK OR MORE WITHOUT A VEHICLE, WAITING FOR THE NEXT AVAILABLE APPOINTMENT. THESE FUSIONS ARE BECOMING THE NEW FORD PINTO. I REALLY HOPE THAT SEVERAL PEOPLE DON'T HAVE TO DIE, BEFORE FORD IS FORCED TO RECALL THESE DEATH TRAPS.

NHTSA ID

11151336

Incident

Nov 8, 2018

Mileage

19,000 mi

ON JULY 4TH 2018. I WAS DRIVING DOWN FREEWAY AT APPROXIMATELY 74 MILES PER HOUR, MY VEHICLE DECELERATED ABRUPTLY DOWN TO ABOUT 40 MILES PER HOUR THEN DOWN TO 20 MILES PER HOUR. STEERING WHEEL BECOME TIGHT AND PRACTICALLY LOCKED INTO PLACE. THIS PORTION OF THE EVENT OCCURED WITHEN TWO SECONDS AT MOST. THE CHECK ENGINE LIGHT CAME ON AND THE CONSOLE SCREEN ON. THE LEFT SIDE OF ACCELEROMETER DISPLAYED MULTIPLE MESSAGES STATING MY SAFETY SYSTEMS WHERE NOT AVAILABLE, ADAPTIVE CRUISE CONTROL WAS UNAVAILABLE, FORWARD COLLUSION WARNING WAS UNAVAILABLE, REAR PARKING CAM UNAVAILABLE, PARKING SENSORS, UNAVAILABLE, HILL ASSISTANCE UNAVAILABLE, THESE WHERE THE ONES I READ WHILE TRYING TO MAKE AVOID A COLLISION BUT OTHER MESSAGES CONTINUED TO DISPLAY ON THE SCREEN. ALTOGETHER THE EVENT IN WHICH THE DECELERATION AND MESSAGES DISPLAYED ONE AFTER THE OTHER, IN RAPID SUCCESSION, TOOK PLACE INABOUT 5 TO 10 SECONDS. THE SUDDEN DECELERATION OF MY VEHICLE, FROM 74MPH TO 20MPH FORCED A LARGE WHITE SUV. TO QUICKLY ADJUST LANES AND FORCE TWO OTHER VEHICLES TO MOVE AS WELL IN ORDER TO AVOID AN ACCIDENT. ONE VEHICLE WAS ALMOST FORCED INTO A CONCRETE WALL BUT WAS ABLE TO STOP, THE CARS BEHIND HAD STARTED TO MANUVER AROUND AS WELL. I THE DRIVER WAS ABLE TO CORRECT THEMSELVES QUICKLY AND CONTINUE ON. MY VEHICLE WAS UNABLE TO ACCELERATE PAST 20MPH. THE EXIT WAS CLOSE, MY HAZARD LIGHTS APPEARED TO BE BE WORKING, AND VEHICLES WHERE PAYING ATTENTION TO MY VEHICLE. I TOOK THE OPPORTUNITY TO MOVE THE VEHICLE OFF THE FREE WAY AND PARK IT AT A GAS STATION. WITH THE HOLIDAY, I COULDN'T FIND ANY OPEN REPAIR SHOPS. WHILE I WAITED FOR A RIDE I FOUND SEVERAL FORUMS DISCUSSING THIS IS A COMMON ISSUE WITH THE 2016 FORD FUSION ENERGI. AFTER ABOUT 12000 MILES THE THROTTLE BODY NEEDS TO BE REPLACED. SENSE THEN I TOOK MINE TO GET FIXED, THE ISSUE AND FIX, WAS REPLACING THE THROTTLE BODY. FORD WON'T RECALL!

NHTSA ID

11114319

Incident

Jul 4, 2018

Mileage

13,500 mi

I CAN'T MAKE A REASONABLE APPOINTMENT WITH A DEALER FOR RECALL 18V-167 (FORD 18S08) AND THERE TWO 866 NUMBERS WON'T PROVIDE ANY ASSISTANCE TO INTERVENE WITH THE DEALER TO GET THINGS MOVING. NOT HAPPY WITH THE DEALER RESPONSE NOR MARK, NICKI OR REGGI FROM FORD CUSTOMER RELATIONSHIPS CENTER. SHOULDN'T HAVE TO WAIT FOR A SAFETY RECALL FIX NOR SHOULD I NOT GET HELP FROM THE MANUFACTURER TO INTERVENE ON MY BEHALF FOR A SAFETY RECALL.

NHTSA ID

11094131

Incident

May 16, 2018

Mileage

17,000 mi

THE BRAKES WERE MAKING A LOUD NOISE THE WINDSHIELD LIGHT STAYS ON, AND THE ENGINE SMELLS LIKE IT'S OVER HEATING.

NHTSA ID

11085182

Incident

Jan 21, 2017

1) FIRST ISSUE HAPPENED 2/20/2017 ODOMETER 7,036. DASHBOARD LIT UP, TRAC CONTROL, ENGINE LIGHT, BRAKE, MESSAGE TO PULL OVER, LOSS OF POWER AND AT FREEWAY SPEED, GOT OVER SHOULDER SAFELY. THE ONBOARD DIAGNOSTICS SYSTEM DETECTED ENGINE MISFIRE, TRANSMISSION RELATED PROBLEMS. BROUGHT IT IN FOR SERVICE AND COULDN'T DUPLICATE ISSUE. NOTHING FIXED OR REPAIRED 2) SECOND TIME SAME ISSUE HAPPENED 7/21/2017 ODOMETER 15,736 GOING UP A HILL WEST BOUND ON MCCALL, LOSS OF POWER AND ALMOST GOT REAR ENDED BY A COUPLE OF VEHICLES. VEHICLE IS IN SERVICE AS I FILL THIS OUT.

NHTSA ID

11010265

Incident

Jul 21, 2017

Mileage

15,735 mi

VEHICLE LOST POWER WHILE CRUISING AROUND 70 MPH ON FREEWAY. DASHBOARD DISPLAYED A WRENCH ICON AND INSTRUCTIONS TO "REFER TO MANUAL". ALL DISPLAYS, CLIMATE CONTROL, AND ENTERTAINMENT SYSTEM STILL FUNCTIONAL. VEHICLE HAD MINIMAL ENGINE POWER, NOT ENOUGH TO ACCELERATE OR MAINTAIN FREEWAY SPEED BUT ENOUGH TO EXIT FREEWAY AND PULL OVER INTO A PARKING LOT. TURNING CAR OFF AND RESTARTING AFTER FIVE MINUTES RESTORED ALL NORMAL FUNCTION, BUT CHECK ENGINE LIGHT TURNED ON. CAR FUNCTIONED NORMALLY (ASIDE FROM CHECK ENGINE LIGHT) THE NEXT DAY AND WAS DRIVEN TO DEALERSHIP FOR CHECK ENGINE LIGHT DIAGNOSIS. DIAGNOSIS WAS A BROKEN ELECTRONIC THROTTLE BODY, DESCRIBED AS A "KNOWN ISSUE", WHICH WAS REPLACED.

NHTSA ID

11003178

Incident

Jul 4, 2017

Mileage

11,000 mi

TL* THE CONTACT OWNS A 2016 FORD FUSION ENERGI. WHILE DRIVING 10 MPH, THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE THROTTLE BODY WAS REPLACED, BUT THE ISSUE RECURRED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 4,485.

NHTSA ID

10899226

Incident

Jul 26, 2016

Mileage

4,485 mi

ON 7/26 MY 2016 FORD FUSION ENEGERI WITH 3800 MILES ACTED ODDLY AWHILE AT A RED LIGHT. WHEN I ATTENMPED TO ACCELERATE IT SURGED FORWARD AND SOON AFTER AN ICON THAT LOOKED LIKE A SUBMARINE PPEARED ON MY DASHBOARD. I HAD JUST TAKEN THE VEHICLE IN FOR IT'S FIRST SERVICE AT 3400 MILES. THE SPECIFIC VISUAL WAS AN ENGINE LIGHT THAT LOOKED LIKE A SUBMARINE IT WAS NOT A WRENCH - WHEN I BROUGHT IT TO GALPIN FORD, WHERE I PURCHASED IT, I WAS TOLD IT WOULD BE A WEEK OR MORE BECAUSE OF A 2-STEP PROCESS TO DIAGNOSE AND WERE BACKED UP. I ASKED FOR A LOANER. THEY SAID NO. I CALLED FORD CORPORATE IF THEY COULD BE OF ASSISTANCE( THEY KNEW OF ISSUES WITH THIS MODEL) THEY CLAIMED TO NEED A DIAGNOSIS I WENT HOME AND CALLED GALPIN & FORD CUSTOMER SERVICE. THEY AT AROUND 3:00PM I WAS ADVISED BY GALPIN THAT THE VEHICLE HAD BEEN REPAIRED, IT WAS "JUST AS THEY THOUGHT"- A THROTTLE ISSUE .THEY CLAIMED TO HAVE DONE AN EEC TEST WITH CODE P2112 AND REPLACED THE THROTTLE BODY. I ASKED WHAT OTHER DIAGNOSTIC TESTS WERE PERFORMED AND WAS SAD TP SEE ONLY A BASIC "REPORT CARD" -FLUID LEVELS AND TIRE /BRAKE WEAR - WHEN DRIVING THE CAR HOME, IT WAS NOT PERFORMING THE SAME- NOT FLUID - A STRONG FLOOR VIBRATION NEAR THE ACCELERATOR, AND DRIVING VERY ROUGH. I CALLED GALPIN TO COMPLAIN INTEND TO BRING THE VEHICLE BACK TO THEM OR TO ANOTHER AUTHORIZED FORD DEALERSHIP AFTER I SPEAK TO FORD CUSTOMER SERVICE. I NEED TO HAVE THE VEHICLE THOROUGHLY INSPECTED BECAUSE I AM NOT CONVINCED THEY DID A THOROUGH INSPECTION BUT ASSUMED BECAUSE OF PRIOR THROTTLE PROBLEMS, THAT WAS THE ISSUE. CURIOUSLY WHEN RESEARCHING THE THROTTLE ISSUE, THERE ARE SPECIFIC REFERENCES TO A WRENCH ICON --- THERE WAS NEVER A WRENCH ICON ON MY DASHBOARD. IT IS EXTREMELY TROUBLING TO HAVE A NEW VEHICLE WITH ONLY 3800 MILES PERFORM SO HORRIBLY- IT DOES NOT CURRENTLY FEEL SAFE TO DRIVE

NHTSA ID

10889157

Incident

Jul 27, 2016

Mileage

3,800 mi

TOOK VEHICLE IN FOR FIRST SERVICE AT APPROXIMATELY 3400 MILES. AT APPROXIMATELY 3800 MILES VEHICLE WAS ACTING PECULIAR WHEN STOPPED AT RED LIGHT VEHICLE MADE NOISES IT HAD NEVER MADE BEFORE AND WHEN LIGHT TURNED GREEN & ACCELERATED IT SURGED. THAT IS WHEN I NOTICED A CHECK ENGINE LIGHT AND CALLED GALPIN FORED SERVICE DEPT WHERE VEHICLE WAS PURCHASED AND ROUGHT IN ASAP. THEY ARE TELLING ME IT MAY BE A WEEK OR MORE TO DETERMINE THE PROBLEM AND WERE UNWILLING TO PROVIDE LOANER. I CONTACTED FORD AND FILED A COMPLAINT WITH CORPORATE OFFICE - I WAS PROVIDED WITH CASE # CAS10146642 0 WHEN YOU GO ONLINE IT IS CLEAR THIS IS A KNOWN DEFECT WITH THE VEHICLE AND DISTURBING THAT THEY WERE UNWILLING TO PROVIDE MORE ASSISTANCE.

NHTSA ID

10888857

Incident

Jul 26, 2016

Mileage

3,800 mi

I WAS IN A RESIDENTIAL AREA AND CAME TO A 2 WAY STOP GOING WEST BOUND. I SAW A VEHICLE APPROACHING GOING WEST BOUND. I MADE A LEFT TURN. THE OTHER VEHICLE RAN THROUGH THE STOP SIGN MAKING A RIGHT TURN AND HIT MY VEHICLE; THEN SPED AWAY. THE OTHER CAR WAS A DARK OLDER MEDIUM SIZE SUV. THE SUV FRONT DRIVER SIDE HIT THE PASSENGER SIDE CENTER BEAM BETWEEN THE FRONT AND BACK SEAT, DAMAGED BOTH DOORS, BROKE THE BACK SEAT WINDOW, AND CAUSED THE DRIVER SIDE FRONT TIRE TO GO FLAT. THE IMPACT PUSHED MY CAR ABOUT 30 FEET UP AND OVER A 4 INCH HIGH SIDEWALK CURB AND ANOTHER 10 FEET INTO A NEIGHBOR'S YARD. THE CAR TOOK THE SIDE IMPACT REMARKABLY WELL BUT NONE OF THE AIRBAGS DEPLOYED.

NHTSA ID

10859821

Incident

Apr 14, 2016

Mileage

3,654 mi