2017 Ford Fusion Energi Electrical Problems

The contact owns a 2017 Ford Fusion Energi. The contact stated that after her son had parked and turned off the vehicle and upon returning to the vehicle, the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with battery failure. The vehicle was not repaired due to the cost and remained with the dealer. The manufacturer was notified of the failure and an estimate of the battery cost was available; however, the contact was unaware when the battery would be in stock. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.

NHTSA ID

11633731

Incident

Nov 4, 2024

Mileage

160,000 mi

SYNC IN-DASH CONTROL SYSTEM IS SEVERELY DELAYED OR UNRESPONSIVE. ENTIRE SYSTEM SHUTS OF RANDOMLY, GPS LOCATION IS INACCURATE, SYSTEM SWITCHES FROM DAY TO NIGHT MODE CAUSING THE SCREEN TO BE HARD TO SEE. ISSUES OCCUR AT ALL TIMES.

NHTSA ID

11219805

Incident

Jun 13, 2019

Mileage

42,000 mi

CAR WAS SITTING IN MY DRIVEWAY AND THE BACK LITHIUM ION BATTERY IN TRUNK HAD A SHORT AND STARTED ON FIRE WHILE CAR WAS OFF AND NOT PLUGGED IN. BURNT THROUGH TRUNK AND INTO BACK SEAT AND BOTH SPEAKERS ARE GONE. CAR HAS HEAVY SMOKE DAMAGE AND ALL WINDOWS ARE BAD. FOUND BATTERY HARNESS WITH COMPLETELY MELTED WHERE IT PLUGS INTO BATTERY.

NHTSA ID

11205560

Incident

Apr 25, 2019

Mileage

51,000 mi

THE WINDOW DOESN'T STAY CLOSED. IT AUTOMATICALLY OPENS AGAIN.

NHTSA ID

11102690

Incident

Nov 1, 2017

Mileage

2,000 mi

I BOUGHT THE CAR ABOUT 2 WEEKS AGO AND THE 12V BATTERY WAS LOW AND WHEN YOU TURN THE CAR OFF IT PUT THE CAR IN SLEEP MODE DISABLING THE REMOTE FUNCTION (REMOTE LOCK/UNLOCK STARTING AND CHARGE STATE) ON THE APP. I JUST ASSUMED IT WAS FROM SITTING ON THE DEALER LOT FOR A FEW MONTHS AND BRUSHED IT OFF BUT TWO WEEKS LATER AFTER CHARGING THE CAR TWICE A DAY IT STILL HAPPENS IF I JUST RUN ON ELECTRIC FOR MY COMMUTE. IT APPEARS THE CAR HAS A POWER DRAIN SOMEWHERE I HAVE MADE AN APPOINTMENT AT THE DEALER TO SEE IF THIS CAN BE RESOLVED AND HOW MUCH IT WILL COST SINCE I AM OUT OF THE BUMPER TO BUMPER WARRANTY (41000 MILES).

NHTSA ID

11102176

Incident

Jun 15, 2018

Mileage

41,000 mi

WHILE DRIVING MY CAR ON THE FREEWAY THE COMPUTER SCREEN SHUTS OFF AND TURNS BACK ON, THIS HAS HAPPENED SEVERAL TIMES, TOOK THE DEALERSHIP AND THE NOW SERVICE MANAGER SAID MAYBE IT NEEDS A UPDATE, WHICH ACCORDING TO FORD IT DOES NOT. WHILE PARKED TURNED OFF, YOU CAN HEAR ELECTRICAL COMPONETS MAKING NOISES. I ONLY HAVE A VIDEO OF IT HAPPENING WHILE DRIVING THAT I CANT UPLOAD. ALSO, THE COMPUTER TRIED TO EJECT A CD BUT I HAVE NEVER USED THE CD PLAYER. ALSO THERE IS THE TRANSMISSION WHAT WHEN PUTTING IN DRIVE OR REVERSE KICKS REALLY HARD. THERE WAS A COUPLE TIMES THE CAR COULDNT CHANGER GEERS LIKE THE RPM WERE REVING UP BUT NOT CHANGING GEERS

NHTSA ID

11020878

Incident

Feb 1, 2017

Mileage

15,000 mi

THE VEHICLE WAS PURCHASED ABOUT 4 MONTHS AGO WITH 3,000 MILES. HAVE ALREADY FILED A COMPLAINT WITH NHTSA REGARDING A PROBLEM WITH WIRING HARNESS WHICH CAUSED VEHICLE TO LOSE POWER IN TRAFFIC AS WELL AS CHANGE GEARS. FORD LOOKED AT THE PROBLEM AND SAID COMPUTER DIDN'T RECORD. UPON RECEIVING CAR BACK (5TH TIME FOR SAME ELECTRICAL PROBLEM) THE CAR BEGAN EXHIBITING THE SAME PROBLEM. ON 8/5/17, WHILE IN GARAGE THE ALARM UNEXPECTEDLY STARTING GOING ON AND OFF, DOORS LOCKING AND UNLOCKING. SEE BELOW FOR DETAILS. AS OF 8/17/17 FORD HAS NOT BEEN ABLE/WILLING TO ESCALATE IT TO SENIOR ENGINEERING TO EXPLAIN WHY THE EVENTS ARE NOT RECORDED IN THE COMPUTER. PLEASE NOTE, WE HAVE VIDEOS OF THE VEHICLE IN MOTION AND BEING LOADED ON TOW TRUCK WHILE ALARMS ETC ARE ACTING UP. WE BELIEVE THIS TO BE A VERY SERIOUS SAFETY FLAW. SEE BELOW FOR DETAILS SENT TO FORD ON 8/8/2017. 1. CALLED FORD ROADSIDE - 8/8/17 10:00PM (APPROX) 2. THE CAR KEPT TURNING ON AND OFF. 3. MOVED CAR TO FRONT SO TOW TRUCK COULD GET IT 4. WHILE I WAS DRIVING FROM BACK OF HOUSE TO FRONT, IT PUT ITSELF INTO PARK. AND THEN BACK INTO DRIVE. YOU COULD FEEL THE ELECTRONIC DIAL SHIFTER MOVE MECHANICALLY 5. GOT TO FRONT OF HOUSE. ALARM CONTINUED TO TRIP. LEFT CAR ON IN ACCESSORY MODE TO KEEP ALARM FROM GOING OFF AND LEFT IN PARK. AFTER 10 STEPS AWAY FROM CAR (9:55PM) IT PUT ITSELF INTO DRIVE AND DROVE INTO THE BACK OF MY TRUCK. NO DAMAGE THAT I CAN SEE. BUT HAVE PHOTOS. 6. DECIDED TO MOVE BACK TO GARAGE AS TO NOT BE A RISK TO NEIGHBORS. THE CAR KEPT LOCKING AND UNLOCKING DOORS. 7. IT'S NOW IN GARAGE. IT KEEPS LOCKING, UNLOCKING AND POWER CYCLING...AND SHORT ALARM SOUNDS 8. WHEN TOW TRUCK ARRIVED, ALARM AND OTHER ELECTRICAL ISSUES PERSISTED WHILE BEING LOADED AND WHILE THE TOW TRUCK DROVE AWAY AGAIN, WE HAVE A COUPLE OF VIDEOS, AS WELL AS 3 EYE WITNESSES TO CONFIRM THIS BEHAVIOR.

NHTSA ID

11015909

Incident

Aug 5, 2017

Mileage

3,000 mi

WE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE.

NHTSA ID

11010470

Incident

Jul 23, 2017

Mileage

3,089 mi