2024 Ford Mustang Mach E Owner Complaints

Subject: Formal Safety Complaint – Sudden Unintended Acceleration, Suspected System Malfunction, and Collision Following Recall Repair I am writing to formally report a serious safety incident involving our 2024 Ford Mustang Mach-E, which experienced sudden unintended acceleration and crashed into a commercial building just a few days after undergoing a recall repair at Future Ford of Sacramento. Our vehicle has been subject to three recalls within the past 12 months, raising significant concerns about its reliability and overall safety. On October 10, 2026, we took our vehicle to Future Ford of Sacramento for recall-related repairs, including Recall 26B07, concerning unintended acceleration associated with the Adaptive Cruise Control system. According to the service documentation, the recall repair was completed. However, approximately five days after this repair, our vehicle suddenly accelerated on its own, without the driver’s intention or command. The vehicle became uncontrollable, and despite our attempts to regain control, it continued accelerating and ultimately crashed into a commercial building. Even more concerning, the vehicle’s automatic emergency braking system did not activate, no collision warning was issued, and no apparent safety intervention occurred to prevent or reduce the impact. We strongly believe this incident may have resulted from a serious vehicle system malfunction rather than driver error, particularly considering the vehicle’s recall history and the recent repair involving unintended acceleration. This incident placed our lives in immediate danger and could have resulted in catastrophic injuries or fatalities. We are requesting a comprehensive, independent technical investigation into the vehicle’s electronic control systems, acceleration system, Adaptive Cruise Control, automatic emergency braking, collision avoidance features, and all relevant software and safety systems. We want to emphasize that this was not an ordinary accident.

NHTSA ID

11775212

Incident

Oct 15, 2026

Our 2024 Ford Mustang Mach-E repeatedly displays "Pre-Collision Assist Not Available," meaning forward collision warning and automatic emergency braking assistance are unavailable. The Ford app recorded 26 occurrences from April 19, 2026 at 8:52 p.m. through October 11, 2026 at 1:51 p.m. No crash, fire, injury, or death occurred. The vehicle was purchased new on November 5, 2024 and is titled to my spouse; I am reporting as spouse, operator, and case coordinator. Performance Ford in West Covina has had three repair visits for this concern. Visit 1, July 29-August 10, 2026, in at 34,296 miles, repair order 240919: dealer found IPMA camera diagnostic codes B1385:68, B1385:82, and B1578:89, cleaned the camera area, and updated IPMA software under warranty. Visit 2, September 28-October 8, 2026, in at 37,701 miles, invoice 241715: the same IPMA codes appeared among many diagnostic codes, with service-required, brake-assist, and adaptive-cruise faults, and a "Stop Safely Now" fault occurred during the dealer's own test drive; the dealer replaced a frunk/hood latch and charged $841.01, but the warning returned on October 11, three days after pickup. Visit 3 opened October 12, 2026 at 37,911 miles, repair order 241919, and the vehicle remains with the dealer with no diagnosis as of October 19, 2026. Ford corporate case CXH-09594809-Y6H5M7. I am concerned this safety system can become unavailable repeatedly without a durable repair.

NHTSA ID

11772299

Incident

Oct 11, 2026

My Ford Mustang Mach-E has repeatedly slowed down unexpectedly while using Adaptive Cruise Control and BlueCruise, even when there were no vehicles in front of me. The vehicle incorrectly displays a car ahead of me on the driver’s screen and begins slowing down as though it is following that car. However, the road ahead is completely clear. This has happened both on the highway while using BlueCruise and on local roads while using Adaptive Cruise Control. In both situations, the vehicle continued slowing down until I manually intervened. I believe it would have continued slowing to a complete stop if I had not taken control. This creates a serious safety concern because the vehicle can unexpectedly and significantly reduce its speed in moving traffic, putting me and other drivers at risk of a rear-end collision. There were no warning lights or error messages before or during these incidents. The only indication was the appearance of a vehicle on the driver’s display that was not actually there. The problem has not yet been inspected or confirmed by a Ford dealership. I am arranging a service appointment to have it investigated. The vehicle is available for inspection. I am concerned that the vehicle’s driver-assistance system is incorrectly detecting vehicles and reducing speed without a valid reason. I am reporting this because the behavior has occurred multiple times under different driving conditions and presents a potential safety hazard. I’ve had a number of electrical issues with this car since I purchased it less than a year ago, and I no longer trust it.

NHTSA ID

11770435

Incident

Oct 1, 2026

On [XXX] while traveling south on [XXX] at highway speed (in heavy traffic), multiple dashboard messages started to flash, and the car came to a stop in the middle lane. Thankfully, the people behind me were paying attention and did not hit me. I could not get the car to start or put it in neutral. I called 911 and police were dispatched. They blocked two lanes of the highway to push the car to the side. I was able to override the emergency brake to get it into neutral. It was put on a flatbed and taken to Kings Ford for diagnostics. Kings Ford service said that there were pins that came disconnected that resulted in this. They said this was resolved. I have not had a recurrence since, but I can no longer trust the car. My concern is that there could be other 2024 Mustang Mach-E's with the same issue that could result in someone getting hurt. I have also opened a case with Ford EV support directly. I do have a video showing the dashboard messages that I was receiving. I was unable to attach this to the submission as it is a .MOV file. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11770426

Incident

Sep 29, 2026

While driving my 2024 Ford Mustang Mach-E GT in mild 49°F weather with a 95% battery state of charge, the vehicle suddenly displayed a 'Performance reduced to lower temperature' message on the dashboard. The vehicle entered a protective 'limp mode,' abruptly and unexpectedly reducing available motor power while actively driving in traffic. This sudden loss of propulsion created a hazardous driving condition. No secondary warning icons or wrench lights appeared. Contacted the Ford dealership, but they refused immediate diagnostic service due to technician availability. This code appeared on 9/15/26 dealership failed to return my call.

NHTSA ID

11770040

Incident

Oct 9, 2026

On 11/18/25 the following warnings appeared on the dashboard: 1) hill start assist warning; 2) Antilock brake fault ;3) pre collision assist not available; and the one-pedal drive did not function. this occurred again on 1/29/26, 2/12/26, 2/22/26, 4/07/26, 5/1/26, 5/23/26, 6/11/26, 6/14/26, 6/19/26, 6/21/26, 7/23/26, 8/06/26 and 8/07/26. Upon re starting the vehicle the warnings went away and the vehicle operated properly. I have received little assistance from my selling dealer and he even suggested I see another Ford dealer

NHTSA ID

11765939

Incident

Nov 18, 2025

Ford completed OTA for software update. After that happened, wireless phone calls no longer work.

NHTSA ID

11762187

Incident

Aug 1, 2026

The exact failed component is unknown to me at this time, but the issue appears related to the vehicle’s electrical system. Prior to the incident, I received a charging error notification while the vehicle was plugged in. I unplugged the charger from the wall outlet, waited briefly, and plugged it back in. Later that same day, the vehicle entered a no-start condition and would not start despite repeated attempts over approximately two hours. The vehicle is available for inspection upon request. The vehicle left me stranded at night for approximately two hours without warning. Because the vehicle would not start, I was unable to reliably move or operate the vehicle. Depending on location, weather conditions, surrounding traffic, and other circumstances or emergency situations, this type of failure could place occupants and other drivers at risk. Additionally, I previously reported a separate safety-related incident involving this same vehicle in February 2026 in which the vehicle suddenly and unexpectedly accelerated in my daughter’s daycare parking lot. This has not been reproduced. The vehicle unexpectedly started and operated again at approximately the same time the tow truck arrived, after remaining inoperable for roughly two hours. Because the issue resolved itself without repair, it’s not clear what the root cause is. The vehicle has not yet been inspected. The vehicle has remained garaged following the incident pending further evaluation and communication with Ford. There were some warnings. Prior to operating the vehicle that evening, I received a charging error notification while the vehicle was plugged in. After unplugging and reconnecting the charger, the vehicle later experienced the no-start condition. During the incident, the vehicle provided no clear indication through the vehicle interface or mobile app explaining why it would not start, only “Stop safely now.”

NHTSA ID

11739976

Incident

May 22, 2026

Since before September 2025, the driver’s side rear TPMS sensor has been intermittently showing a TPMS fault while the vehicle is already in motion. The vehicle is still under the bumper to bumper warranty. This fault is not always on, but it does comes on while driving. The vehicle always shows the fault in the rear driver’s TPMS sensor. I brought the vehicle to a Ford dealer on September 23, 2025 and they said the tire pressure was low, but upon leaving the dealership the issue came back. The car was brought to a Ford dealer again for the issue on May 2, 2026 and they said the issue couldn’t be replicated and suggested the issue may be a wired baby monitor (due to radio frequency interference) however the wired baby monitor does not emit any radio frequency. We alerted Ford’s corporate customer care and they set up a second opinion at another dealer for May 9, 2026 but when we brought the car that dealer turned us away claiming to not have a record of the appointment. This is an issue of safety as the sensor fault consistently shows at highway speeds (70 mph+). The sensors cannot be trusted which can potentially lead to an accident due to a blow out at high speeds. At this time, Ford has not been helpful in getting this safety issues resolved. If you google the issue, there are plenty of forums talking about the same issue with their Mustang Mach E.

NHTSA ID

11738124

Incident

Sep 1, 2025

The vehicle experiences a drivability issue where it stalls or loses power and is not safe to operate. The vehicle is currently undrivable and has been at the dealership for nearly one month without a completed diagnosis or repair. The dealership has indicated a possible powertrain or transmission-related issue, but no confirmed repair has been completed. Additionally, there is an active safety recall associated with the vehicle that has not been repaired multiple notifications. This situation poses a safety risk and remains unresolved despite repeated follow-ups.

NHTSA ID

11735308

Incident

Apr 4, 2026

The Mustang Mach-E Select has three driving modes. From least to most aggressive in terms of acceleration, they are Whisper, Engage, and Unbridle. When driving in 1-pedal mode where removing your foot from the accelerator causes the car to brake, the strongest application of brakes is in Whisper mode as well. It’s not aggressive, but it will bring the car to a stop over a shorter distance. There is a known and reported problem among drivers, shared often in driver forums like Reddit, where vehicles will change to Engage mode from either Whisper or Unbridle. Over a year ago, I first noticed my car doing this on a downhill exit from a highway to a stoplight. I engaged the brake when I realized I was approaching the stopped car in front of me faster than I should. Over the past 16 months, I’ve experienced this at least twice a month, with no way I’ve been able to discern of predicting when it will happen. I drive the car in the most energy-using and highest energy-recovering mode. I am well aware that the braking might change at any time, but am concerned my wife, who drives the car less than I do, or some other Mustang Mach-E driver will rear-end another vehicle by realizing too late the car is not slowing as expected. I’ve told my dealer, I called Ford, now I’m notifying you in the hopes you can get Ford to issue a software fix. This was something I just noticed again pulling in to my garage solely because I was showing my wife something, and I realized I had the time to report it. Here are a few links of people having this issue. [XXX] [XXX] / [XXX] You’ll see this has been happening with a wide variety of owners for years. Please do something before someone gets injured, if it hasn’t already happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11731266

Incident

Apr 14, 2026

Trim around back window is kept on with sticky tape and it comes off on highway driving. Poses a safety risk

NHTSA ID

11727077

Incident

Mar 25, 2026

On January 15 I took my car to Tasca Ford for the "10,000 check up and NYS Inspection. I was given paperwork confirming that the car was functioning properly . On January 17, 2026 my parked, unoccupied 2024 Ford mach E crashed into my parents garage door. I brought the car back to Tasca on January 19 and again was told nothing was wrong with my brakes. I then took the car to an independent mechanic who confirmed the brakes were faulty. I also received a notice in the Ford App that there was a recall for my car. I called Ford to tell them about my accident and that I needed a loaner car. They first denied the recall then told they had "No remedy" at this time I had to contact the dealership. Tasca was still denying a recall and would not give me a loaner. On February 13, 2026 the car rolled out of park and hit an unoccupied car. I now have a rental car through Geico but only for 30 days.

NHTSA ID

11722479

Incident

Jan 17, 2026

My 2024 Ford Mustang Mach‑E is under an active brake safety recall (NHTSA 25V863 / Ford 25C69) with no remedy available. Ford has not provided a repair timeline, alternative transportation, or any assistance. I am concerned about the safety of operating this vehicle due to the nature of the brake defect and the uncertainty surrounding when it will be fixed. This situation is creating a serious hardship for my household. My husband is a disabled veteran with multiple medical conditions and frequent medical appointments. I am responsible for transporting him, and we rely on having a safe and dependable vehicle. The unresolved brake defect makes me uncomfortable driving the vehicle, yet I have no alternative transportation. Ford Credit has declined to assist with a buyback, and the dealership cannot offer a repair because no remedy exists. I am requesting NHTSA’s assistance in ensuring Ford provides a timely remedy or appropriate support (such as a loaner vehicle or buyback) so that my family is not placed at risk due to an unresolved safety defect.

NHTSA ID

11718571

Incident

Feb 9, 2026

There is an issue with the Mach E where while in a parking lot at low speeds the user may accidentally press the cruise control setting which will initiate the car jolting up to 15 mph (minimum speed for adaptive cruise control system) instantly. This happens when you are going 5 mph or less in a parking lot. Although this is more of a design issue where some users may not deal with this issue, it should be noted that forums have been posted about this same exact issue and it can cause a danger in terms of hitting pedestrians or other vehicles in parking lots or other slow moving traffic. There have been several instances where this has happened to me.

NHTSA ID

11717858

Incident

Feb 13, 2026

While picking up my daughter from school this week, I entered a school parking lot and began a low-speed right turn to pull into a parking space. During this maneuver, the car unexpectedly and abruptly accelerated forward. I reacted immediately and applied the brakes, but the car traveled approximately two car lengths beyond the intended parking spot. I came to a stop across two parking spaces. This occurred in an active school pickup area with parents and children nearby. There were no cars or pedestrians directly in front of me at that moment. I still fear what the outcome might have been if anyone had been present. Immediately after stopping, I observed that the adaptive cruise control speed indicator on the instrument cluster was set to 15 and was crossed out, indicating it had recently been active and disengaged. However, I did not engage adaptive cruise control during that trip. Based on the car’s behavior and the display state, my best assessment is that adaptive cruise control was unintentionally engaged during the parking maneuver causing the car to attempt to accelerate toward a previously set cruise speed despite being in a low-speed, turning scenario. Again, I did not use ACC on this trip. A sudden acceleration in a school parking lot presents an extreme hazard. The only reason this incident did not result in injury or death was immediate braking and luck. There were no warning lamps or messages prior to the incident. The car has not yet been inspected by a dealer or manufacturer. I am aware of multiple publicly shared videos from other Mach-E owners documenting similar incidents, some resulting in crashes. This appears to be a systemic adaptive cruise control design or software issue that warrants immediate investigation and correction to avoid serious injury or death.

NHTSA ID

11716373

Incident

Feb 2, 2026

Everyday I drive the vehicle There are 2 error messages 1. Front Camera fault, service required 2. Pre-collision Assist not available I have 32 Pre-collision warning messages in the last month, one for every day I drive. I had to drive 4 hours with no cruise control causing my leg to cramp at the 2 hour mark. There needs to be a recall for this issue. Many many other owners of the Mach-e have mentioned the same.

NHTSA ID

11714066

Incident

Sep 20, 2024

I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road. Thankfully the speed was only 25mph, as someone had just switched lanes and came in front of me. I was in the process of turning to enter the highway. I've been having a problem with this car since I purchased. I told Ford after this incident, that I fear to drive the vehicle with my family, because that's how scared I was when I had no control. I requested multiple times for someone from Ford Corporate to contact me, and still have not heard from anyone. On 11/26 I received a recall for the 12v battery, which is pretty much what keeps the car on and off, and I still have not heard from anyone in Ford corporate.

NHTSA ID

11709518

Incident

Nov 4, 2025

My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford). My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer more than two months ago. Despite multiple calls and follow-ups, the service department continues giving me the same unacceptable excuse: “We cannot take your vehicle because we do not have a loaner car available.” This is completely unreasonable. This is a recall, and refusal to accept my car due to a lack of loaner vehicles is not my responsibility — it is a failure of Ford and the dealer to provide required support. As a result: •My recall remains unresolved •The paint defect continues to worsen •I have no scheduled service date •I have been told to “wait indefinitely” with no solution This level of customer support is unprofessional, unacceptable, and harmful to the Ford brand. My Demands I request immediate corporate intervention: 1.A guaranteed service appointment without any further delay 2.A loaner vehicle or alternative transportation solution provided by Ford 3.Full repair of the recall and the paint clear-coat defect under warranty 4.Written confirmation of Ford’s next steps if the dealer continues refusing to accept my vehicle If this is not resolved immediately, I will escalate the issue to: •NHTSA (for failure to resolve an active recall), •Texas DMV / Consumer Protection, and •Public consumer platforms. I expect a response within 48 hours. Sincerely, [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11701106

Incident

Jun 13, 2025

Driving to work as usual and the road is clear just damp from a slight rain. When all the sudden the car just started swerving signaling that the road is wet. But even if wet it shouldn’t swerve like crazy on its own. Causing me to almost crash. It was the most scariest thing that happened to me. I’m taking it to ford dealership tomorrow but not sure how this will be fixed. Now I’m scared to drive on rainy days. I have drove before in rainy days and never had this happen. Today weather when driving wasn’t bad just slight damp on the road and it just started swerving like crazy and I wasn’t driving fast just on a normal street. I was scared to hop on the freeway to work. I skipped work because I was scared to drive.

NHTSA ID

11691070

Incident

Oct 2, 2025

There is an issue with Cruise Control while moving out of a parking space. I am concerned for my wife who knows nothing about technology. If she were to MISTAKENLY press the Cruise Control button while parked and a car is in front of her, the car's Cruise Control will ACTIVATE AND LUNG FORWARD at a speed of 15MPH. This can be frightening and in a panic a person can crash. This has happened to me on SEVERAL occasions but I am able to handle the situation. If it happens to my WIFE, there surely will be a HUGE problem. I can reproduce the problem very easily. If you are parked behind a car Cruise Control can be activated. If you are STOPPED and there are no cars in front of you, you CANNOT activate Cruise Control. Therefore, when you need Adaptive Cruise Control (for traffic jams) a double click of the button seems feasible. Single click when you are over 30mph. This should be an easy software update.

NHTSA ID

11690106

Incident

Sep 27, 2025

Recall issued 6/13/2025 and Ford has not announced a remedy to this issue. Ford is required to have a remedy within a timely manner. It has been over two months.

NHTSA ID

11684259

Incident

Jun 13, 2025

I lease a 2024 Ford Mustang Mach-E. On [XXX] the vehicle suddenly displayed a High-Voltage Battery Fault, Powertrain Malfunction / Reduced Power warning. The dealer replaced the High-Voltage Junction Box (HVJB), however I am unsure whether the actual root cause was ever identified. This failure shows a major defect in the high-voltage electrical system. Separately, my vehicle is also subject to Recall 25S65 / NHTSA 25V404, where a discharged 12-volt battery can prevent the electronic door latches from opening, risking passenger entrapment. Ford has no remedy available and has only projected a future software update. My car is still at the dealership. These two issues are connected: the HV system (through the HVJB) powers the DC-DC converter that keeps the 12-volt battery charged. A failure on the HV side can starve the 12-volt system, which directly creates the entrapment risk described in the recall. I live in Florida, where extreme heat makes this risk especially dangerous for children, pets, and elderly passengers. What is my emergency plan...carry a hammer to break the windows on every trip? This is an unreasonable and unsafe expectation for consumers. Ford has not provided any fix or assurance of safety. I have specifically asked Ford whether my car is safe to drive — they have not provided any assurances, merely repeating that Ford has not issued a stop-driving order on the vehicle. This unresolved defect substantially impairs the use, value, and safety of my vehicle, and Ford has failed to provide an adequate repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11682272

Incident

Jul 21, 2025

The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the rear doors failed to open as needed and could only be opened while engaging the front driver's side power master door lock switch. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000.

NHTSA ID

11680740

Incident

Jun 14, 2025

Mileage

4,000 mi

I own a 2024 Ford Mustang Mach-E affected by recall 25S65 / 25V404. Ford has placed a stop-sale on all 2024 and older Mach-Es for this issue but is allowing current owners to drive the vehicles. The defect can trap occupants or pets inside if the 12V battery discharges, posing a serious safety risk in hot weather (currently 100°F in my area). I contacted Kendall Ford of Meridian, ID, on 8/14/25 to schedule the repair. They confirmed the remedy is a software update not yet available for my model year and estimated it will not be released until Q4 2025. This is more than 60 days after the recall was issued, and I have no safe remedy available. I believe Ford should provide an immediate fix, replacement vehicle, or buyback due to the safety risk.

NHTSA ID

11680636

Incident

Jun 13, 2025