Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2008 Ford Mustang submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 240 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 240, in the owner's own words
Driving approximately 20 mph, on a smooth road, in a retirement community, the drivers seat airbag explosively inflated without warning. The seatbelts are locked and unusable, the seat bolster is shredded, the driver door panel is disconnected as is the exterior rocker cover. I am afraid to drive the car in fear of the other air bags exploding while driving.
Accident after side swiping cattle guard, flew off the road at 70mph, landing roughly, and bouncing off desert terrain, trying to control crash outcome, realign no brakes, and no way to slow down vehicle, except no acceleration, and turned away from homes and power poles, to eventually slam into a a higher terrain, until complete stop. My repaired airbags didn't deploy, and at that speed, my passenger side wheels were shattered, tires flat, face hit the steering wheel and windshield, my knees hit dashboard, arms bounced off off everything the seat belt couldn't protect me from. Because of airbag failure to deploy, I ended up with 2 fractures, T9 and L1, 6 lose teeth making front teeth unable to use, and 2 cervical discs pushing into spinal column. I have Medicaid for insurance, and they will not do the surgery on my neck, so I have permanent nerve damage to my arms and hands, and the rest of my life to avoid any falls, or sudden injury to these areas so I can exist as a cripple, all because the safety equipment mandated by you, failed or was non existent. I had basic motor insurance coverage and no medical for me. What do you propose I do, with what's left of my car and my body parts, to continue existing in this life? Why have safety regulations when the equipment is knowingly defective, and costly, with no recourse in case something happens, before you as owner, are aware of it. I'm so pissed off to discover I own a vehicle, or paid for vehicle, that tried to kill me.
I'VE TRIED NUMEROUS TIME TO MAKE APPOINTMENT TO GET THE FIXED NO CALL BACK AND PUT ON HOLD EVERY TIME I NOTIFIED MY LOVE ONES AND LAWYER TO TAKE IMMEDIATE ACTION IF SOMETHING HAPPENS TO ME OR ANYONE IN MY VEHICLE FOR YEARS THIS HAS GONE ON IT'S SAD TO GO THROUGH THIS WITH NOTHING DONE. A CIVIL SUITE IS MY NEXT OPTION
TAKATA RECALL AIR BAGS NEED TO BE REPLACED. I RECEIVED A LETTER SAYING I NEED MY AIR BAGS REPLACED.
TAKATA RECALL - I HAVE TRIED ON SEVERAL OCCASIONS TO HAVE THE PASSENGER SIDE AIRBAG RECALL PERFORMED AT AUTONATION FORD, SANFORD, FL. THEY KEEP TELLING ME THAT THEY HAVE TO ORDER THE PART. I KEEP CHECKING BACK AND THEY KEEP TELLING ME THAT THEY STILL HAVE TO ORDER THE PART. MOST TIMES NO ONE ANSWERS THE SERVICE LINE AT AUTONATION FORD. NOW I'M RECEIVING SEVERAL AIRBAG RECALL NOTICES FROM FORD EACH WEEK. I TRIED THEIR 1-866-(XXXX) HELP LINE BUT CAN NEVER GET THROUGH. I TRIED THE CHAT ON THEIR WWW.FORDOWNER.COM WEBSITE BUT CANNOT GET THROUGH. THIS HAS BEEN AN EXTREMELY FRUSTRATING SITUATION, ESPECIALLY SINCE I'M TOLD I SHOULD NOT HAVE SOMEONE SIT IN THE PASSENGER SEAT UNTIL THE RECALL IS PERFORMED. I WANT TO KNOW HOW SOON I CAN GET THIS RECALL PERFORMED ON MY VEHICLE AND STOP BEING HOUNDED BY ALL OF THESE MAILINGS. THERE IS NO WAY TO SEND FORD AN E-MAIL COMPLAINT ABOUT THIS ISSUE. VERY FRUSTRATING! NOW I UNDERSTAND WHY PEOPLE DON'T BOTHER TO GET A SAFETY RECALL PERFORMED ON THEIR VEHICLES! I USED TO WORK FOR NHTSA IN THE OFFICE OF DEFECTS INVESTIGATION SO I UNDERSTAND HOW THE SAFETY RECALL PROCESS IS SUPPOSED TO WORK. THIS IS "BROKEN" AT FORD AND AUTONATION FORD OF SANFORD FLORIDA
TAKATA RECALL. HAVE CALLED FOR 6 MONTHS TO CLASSIC FORD LINCOLN OF COLUMBIA AND BEEN UNABLE TO GET THE PART SERVICED. CALLED WITH THE FORD CUSTOMER CARE TEAM ON THE LINE AND THEY HUNG UP AND WOULD NOT PICK UP WHEN THE AGENT REDIALED THIS MORNING. SHE INSTEAD CALLED DICK SMITH FORD OF COLUMBIA WHO IS ALSO UNABLE TO SCHEDULE AND SAYS IT'S FIRST COME FIRST SERVER AT THE TOP OF EVERY MONTH. THE FACT YOU ARE NOT SUPPOSED TO DRIVE THE CAR, BUT ARE UNABLE TO ACTUALLY GET THE ISSUE ADDRESSED IS RIDICULOUS.
TAKATA RECALL
TAKATA RECALL. FORD REFUSES TO FIX THE RECALLED DRIVERS SIDE AIRBAG UNTIL WE FIX THE MALFUNCTIONING AIRBAG CLOCK SPRING AT A COST OF $400.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GERALD JONES FORD LINCOLN, 3480 WRIGHTSBORO RD, AUGUSTA, GA 30909, (706)-738-8000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL. I HAVE RECEIVED NOTICES REGARDING THIS RECALL (DATED 6/1/16) THAT APPLIES TO MY VEHICLE OVER THE PAST COUPLE YEARS. WHEN I HAVE CONTACTED MY FORD DEALER, THEY HAVE SAID THAT THEY DO NOT HAVE THE PARTS TO COMPLETE THIS RECALL. I DO NOT UNDERSTAND WHY ANYONE SHOULD WAIT YEARS TO HAVE THE AIRBAG REPLACED ON A VEHICLE WHEN THE AIRBAG CURRENTLY IN THE VEHICLE IS DANGEROUS.
STERLING MCCALL FORD ONLY REPLACED MY DRIVER'S SIDE AIRBAG ON MARCH 28, 2018. THEY WERE TO CONTACT ME REGARDING MY PASSENGER SIDE AIRBAG BUT HAVEN'T DONE SO. THE AIRBAG RECALL GROUP CONTACTED ME TO SET AN APPOINTMENT, WHICH I DID FOR AUGUST 17, 2018 BUT THEN SEEMINGLY KNEW NOTHING ABOUT IT WHEN I CALLED TO CONFIRM. THEY WANTED ME TO DRIVE 50 MILES TO ANOTHER DEALER FOR A CHANCE TO REPLACE IT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE DEALER (NEW COUNTRY FORD INC, 3002 NY-50, SARATOGA SPRINGS, NY 12866, 518-584-7272) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LUCAS FORD (3245 HORTONS LN, SOUTHOLD, NY 11971, (631) 765-9200) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COURTESY FORD, 1636 DOGWOOD DR. SE, CONYERS, GA 30013, (770) 922-2700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL. HAD APPOINTMENT IN APRIL TO REPLACE. DEALER CANCELLED AND SAID WOULD ADVISE. CALLED IN MAY AND SAID NO PARTS AND WOULD CALL WHEN AVAILABLE. CAR IN SOUTH WEST FLORIDA UNCOVERED DRIVEWAY. WORRIED DUE TO HIGH HUMIDITY
TAKATA RECALL - AT THE TIME I BOUGHT A BRAND NEW CAR. THEN AT 40,000 MILES THE AIRBAG LIGHT CAME ON WHEN I WAS DRIVING. I HAD IT CHECKED AND THEY SAID THERE WAS DEFECTIVE AIRBAGS THAT NEEDED TO BE REPLACED. THEN LATER THEY HAD 2 SAFETY AIRBAGS RECALLS. AFTER I HAD THEM REPLACED THE FORD DEALERSHIP INFORMED ME NONE OF MY AIR BAGS WOULD NOT WORK AS THERE WAS A DEFECTED DRIVERS SIDE SEAT AIR BAG THAT WAS DEFECTIVE THAT NEEDED TO BE REPLACED AND I WOULD HAVE TO PAY FOR THAT AS IT WASN'T ON THE RECALL LIST AND IT WOULD COST ANYWHERE FROM$1,500.00 TO $3,000.00 IT COULD COST MORE OR LESS THEY WOULDN'T KNOW TILL THEY GOT TO THE AIR BAG. I REFUSED TO PAY TO HAVE IT FIXED AS IT'S NOT MY FAULT. IT IS FORD WHO BUILT THE CAR. THEY SHOULD HAVE TO FIX IT!!!! THIS IS A SAFETY ISSUE AND MY LIFE IS AT RISK!!!!
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER F(EDUKE FORD LINCOLN, 2200 VESTAL PARKWAY E, VESTAL, NEW YORK 13850) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT ALSO RECEIVED A LETTER FROM THE MANUFACTURER ADVISING THAT PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL WHERE CAN I GET THIS FIXED. I LIVE IN SITKA, AK. WHO PAYS THE FERRY FEES.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JIM TIDWELL FORD, 2205 BARRETT LAKES BLVD, KENNESAW, GA 30144, (770) 427-5531) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (ARCENEAUX FORD IN NEW IBERIA, LA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (JIM ROBINSON FORD LINCOLN, 95 ROBINSON DR, TRIADELPHIA, WV 26059, (888) 484-5815) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THEY WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL, I HAVE BEEN WAITING FOR REPAIRS SINCE 2016. THE LOCAL DEALER SUPPOSEDLY DID AN INTERIM REPAIR ON THE DRIVER SIDE AIRBAG. EVER SINCE THEN THE MIDDLE OF THE STEERING WHEEL IS LOSE AND RATTLES UPON ACCELERATION. THE CAR CONSTANTLY DIES AND NEEDS TO BE JUMP STARTED EVEN AFTER REPLACING 4 NEW BATTERIES. THE LOCAL FORD DEALER SAYS THERE IS NOTHING WRONG WITH CAR. I DON'T EVEN THINK THEY DID ANYTHING TO THE DRIVER AIRBAG. I'VE HAVE SENT OVER 15 COMPLAINTS TO NUMEROUS AGENCIES INCLUDING FORD WITH NO RESPONSE BESIDES A LETTER FROM FORD RECEIVED ON APRIL 13 SAYING THE PARTS WERE AVAILABLE FOR THE PASSENGER SIDE AIRBAG WHICH IS A LIE! HENRY AT THE DEALER SAID THEY DO NOT HAVE THE PARTS AND ARE STILL WAITING FOR THEM. THEY THINK THEY SHOULD BE THERE IN ABOUT 2-3 WEEKS AND IT COULD BE UP TO A MONTH OR MONTHS BEFORE THEY RECEIVE THEM.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V319000 (AIR BAGS) AND 16V384000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED DUNPHY FORD AT 215-624-6700 (LOCATED AT 7700 FRANKFORD AVE, PHILADELPHIA, PA 19135) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT A SECOND NOTIFICATION WOULD BE SENT WHEN THE PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PUGMIRE FORD OF CARTERSVILLE, 352 N. TENNESSEE STREET, CARTERSVILLE, GA 30120, 770-382-5780) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AMES FORD LINCOLN, 123 AIRPORT RD, AMES, IA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONTACT RECEIVED A LETTER FROM FORD STATING THE PARTS WERE AVAILABLE BUT DEALER DOES NOT HAVE REPAIRS SCHEDULED. *TT
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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