2016 Ford Transit Connect Visibility Problems

2 years ago (approx.) I brought my van to Sound Ford in Renton, WA. for the windshield recall. Two employees inspected my windshield and said they could not do the recall because they found a micro-pit in the glass. They told me to get my insurance to replace the windshield. I called my insurance but they said they won't replace the windshield unless it is cracked and I would have to pay a $100 deductible and Sound Ford is off the hook to do the recall. Since then I have been waiting for a crack to form but the windshield started to leak and on gravel and dirt roads the windshield started to vibrate. The vibration got so bad I had to duct tape the windshield on and tried to stop the leak with plumbers putty. I would like Sound Ford to complete the recall with no cost to me as stated in the recall. "FORD MOTOR COMPANY HAS AUTHORIZED YOUR DEALER TO RESEAL THE WINDSHIELD FREE OF CHARGE PARTS AND LABOR."

NHTSA ID

11744832

Incident

Oct 10, 2024

The contact owns a 2016 Ford Transit Connect. The contact stated that while driving at an undisclosed speed, the glass panel from the sunroof unexpectedly detached from the vehicle. The vehicle was taken to the dealer, where it was determined that the adhesive securing the sunroof glass had failed, causing the panel to detach. The contact was informed that the adhesive needs to be replaced to reattach the glass panel. The vehicle was not repaired. The contact expressed concerns that the failure had made the vehicle unsafe and that the children no longer wanted to ride in the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 165,000.

NHTSA ID

11699417

Incident

Nov 14, 2025

Mileage

165,000 mi

The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 20V260000 (VISIBILITY). The contact stated that while one of the employees was driving at various speeds, the sunroof collapsed. The local dealer was contacted. The vehicle was repaired. The contact noticed that the sun visor was not installed. The contact returned the vehicle to the dealer however, the dealer refused to complete the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 91,387. Parts distribution disconnect.

NHTSA ID

11673440

Incident

Mar 18, 2025

Mileage

91,387 mi

dealership AL Packer Ford on 1530 N Military Trl, West palm Beach FL 33409 refuse to fix the Manufacturer Recall Number 22S20 (NHTSA Recall Number 22V192), they have to remove the windshield and resealed but they hire an company to do it, so the "company' went and check my windshield and they said they can not do it bc they find and crack(which I've never see) and the windshield can the windshield can collapse in the process, the dealer says they won't take care of the windshield if this happens, I called Ford but they say they won't take care of it either, that I can only resolve it with the dealer but they refuse to cover it, and it's not my fault that they used the wrong adhesive for the windshield and now they have to remove it, they recommended that I talk to my insurance but insurance won't cover it and it's crazy that they won't cover it when it's their fault, how do they know that the windshield doesn't have the crack because of the defect in the adhesive

NHTSA ID

11631497

Incident

Dec 18, 2024

Ford Transit Connect passenger van with a panoramic view roof window. Driving on the highway, when air starting rushing into the cabin via the glass roof. I was able to pull over before the whole panel blew off. The Front (leading) edge of the glass roof panel is now loose. I can push up on the glass panel and the front edge comes up at least a 1/2 inch now. Ford has a recall listed on the roof panel aleady, but they say my car is not covered by the recall. Campaign/NHTSA# 20S22/20V260 Issue Date 2020-05-08 Description On your vehicle, the panoramic roof glass panel may not be properly bonded to the vehicle, which may result in wind noise, water leaks, and in some cases, separation from the vehicle. Safety Risk This may result in separation of the entire panoramic roof panel from the vehicle while driving increasing the risk of a crash or injury. Remedy Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to remove, clean, and reinstall the panoramic roof glass free of charge (parts and labor).

NHTSA ID

11584896

Incident

Apr 23, 2024

The contact owns a 2016 Ford Transit Connect. The contact stated that while driving 65 MPH, the vehicle lost motive power. The accelerator pedal was depressed but the vehicle was slow to move. The engine HOT message was displayed. There was an unknown running sound detected. The vehicle was towed to an independent mechanic, and an unknown repair was performed. The vehicle was towed to the local dealer, where it was diagnosed that water had leaked into the engine from the front windshield. The vehicle was repaired. Additionally, the contact stated that the window was replaced but was installed incorrectly. The weather strip was detached. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle. The failure mileage was approximately 73,000.

NHTSA ID

11575596

Incident

Jan 6, 2024

Mileage

73,000 mi

The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 20V260000 (Visibility) and 22V192000 (Visibility). However, the parts to do the recall repairs were not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact called another local dealer, McLarty Daniel Ford (2609 S Walton Blvd, Bentonville, AR 72712) who informed the contact that the repairs may be completed at the body shop. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11483107

Incident

May 8, 2020

The contact called in regard to a 2016 Ford Transit Connect vehicle owned by the U.S. Army. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V192000 (Visibility) however, upon contacting the dealer four weeks later, the dealer informed the contact that the vehicle had been taken to a third-party technician where the windshield was cracked in the process of completing the recall repair. The dealer informed the contact that they were awaiting the part to replace the windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue and informed the contact that the part would be available in October 2022. The contact stated that the vehicle had been at the dealer since June 15, 2022. The vehicle was not repaired. The failure mileage was approximately 23,296. Parts distribution disconnect.

NHTSA ID

11482999

Incident

Jul 1, 2022

Mileage

23,296 mi

The contact owns a 2016 Ford Transit. The contact stated while sitting in the vehicle, he noticed the windshield was damaged and caused water to leak into the vehicle. The vehicle was diagnosed with windshield failure; however not repaired. The contact related the failure to NHTSA Campaign Number: 22V192000 (Visibility). The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

NHTSA ID

11464867

Incident

Nov 10, 2019

Mileage

60,000 mi

I kept hearing a banging sound which sounded like it was my ladder rack. So I took my ladder off until I could get it looked at. Which made no difference. And one day while driving I hit a bump in the road and the whole windshield lifted and slammed back down cracking all over. I didn’t know what to do so I was able to get some windshield adhesive and glue it back in however it’s still cracked in several places all over the windshield. And now I’m assuming it has to do with the recent recall. Are they responsible for the windshield? Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11460371

Incident

Feb 22, 2022

The contact owns a 2016 Ford Transit Connect. The contact stated that the front windshield had started to detach from the vehicle across the entire top of the windshield. The contact noticed an excessive amount of condensation build-up around the area as well. The dealer was not contacted. A windshield specialist arrived and determined that the windshield needed to be replaced. The windshield was not replaced. The manufacturer was made aware of the failure and referred the contact to a repair facility. The approximate failure mileage was unknown.

NHTSA ID

11448843

Incident

Jan 24, 2022

The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Numbers: 20V260000 (Visibility) and 21V376000 (Power Train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11439505

Incident

Jun 2, 2021

The windshield was leaking at the top on my van and my friends, both 2016 Ford Transit Connect's. passenger vans. It then popped out at the top when cleaning the inside of the windshield with a cloth, not pushing. Both of ours have now been replaced but think others should be checked. I was told by installer it could have come loose during an accident or even while driving at higher speeds on the highways. The seal, if any had been installed on the top edge, was not attached to the windshields glass. When I was at Kelly Ford in Melbourne Florida, for a recall repair, they are the one that pushed on the glass when cleaning it after their car wash. My friend's van was also at Kelly Ford where they were fixing the brakes that had locked up and failed right after she bought it. They replaced her windshield. They told me to get it fixed on my own which I did.

NHTSA ID

11428262

Incident

Jul 30, 2021

MY VEHICLE HAS BEEN AT A FORD DEALERSHIP FOR MORE THAN 6 MONTHS FOR NHTSA CAMPAIGN ID: 20V260000 MY GLASS IS CRACKED. THE DEALERSHIP TOOK MY VEHICLE APART AND THEN REALIZED THE REPLACEMENT GLASS WAS BROKEN. THE DEALERSHIP IS UNABLE TO SECURE THE GLASS TO COMPLETE THE RECALL. FORD STATES THE GLASS IS ON INDEFINITE BACKORDER. FORD HAS PROVEN THEY CAN NOT FIX THIS VEHICLE RECALLL - I WOULD LIKE A BUYBACK.

NHTSA ID

11407076

Incident

Oct 6, 2020

Mileage

40,000 mi

WIPER MOTORS STOPPED WORKING. BEFORE THAT THE WIPERS WERE HITTING EACH OTHER MAKING VISIBILTY WHILE RAINING VERY DIFFICULT.

NHTSA ID

11398894

Incident

Mar 3, 2021

Mileage

39,700 mi

2016 FORD TRANSIT CONNECT. CONSUMER WRITES IN REGARDS TO PANORAMIC ROOF SAFETY RECALL. *LD THE CONSUMER STATED THAT SHE WAS UNABLE TO GET INTO CONTACT WITH ANYONE TO HAVE THE REPAIRS COMPLETED.*JS

NHTSA ID

11375536

Incident

Sep 30, 2020

TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE PANORAMIC SUNROOF DETACHED WITHOUT WARNING OR IMPACT. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS TAKEN TO BOB MOORE FORD LOCATED AT (8948 S I-35 SERVICE RD, OKLAHOMA CITY, OK 73149, (405) 708-6489) WHERE IT WAS DIAGNOSED THAT THE SUNROOF FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 58,000.

NHTSA ID

11319162

Incident

Mar 19, 2020

Mileage

58,000 mi

TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THERE WAS AN AIR LEAK COMING FROM THE VEHICLE. THE MOON ROOF DETACHED FROM THE VEHICLE WITHOUT WARNING. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT BODY REPAIR SHOP WHERE HE WAS INFORMED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE CONTACT THEN TOOK THE VEHICLE TO HANSEL FORD 3075 CORBY AVE, SANTA ROSA, CA 95407 WHERE THE DEALER AGREED THAT THE FAILURE WAS CAUSED DUE TO A MANUFACTURING DEFECT HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

NHTSA ID

11317126

Incident

Feb 28, 2020

Mileage

48,000 mi

EXTREME WINDSHIELD LEAK HAVE TRIED TO GET FORD TO FIX. THEY REFFED ME BACK TO THE DEALER. LEAK ALL DOWN THE FRONT AROUND THE ROOF. WATER LITERALLY POURS IN AND I CAN NOT DRIVE ON A RAINY DAY. HAVE TO CAR MAX DEALER TWICE AND THEY STILL

NHTSA ID

11259021

Incident

Jul 1, 2019

1/2 OF THE WINDSHIELD SEAL FAILED LEAVING THE WINDSHIELD UNATTACHED TO THE VEHICLE. I NOTICED IT WAS LOOSE WHEN CLEANING THE INSIDE OF THE WINDSHIELD. THE NEXT MORNING I WENT TO A GLASS REPAIR SHOP. THE MANAGER SAID NOT TO DRIVE THE VEHICLE AROUND DUE TO SAFETY ISSUES AND TAKE IT TO THE DEALER BECAUSE THE SEAL SHOULD NOT HAVE FAILED WITHIN 3 YEARS. THE SERVICE MANAGER WANTED ME TO CONTINUE DRIVING THE VEHICLE AROUND UNTIL THEY HAD AN OPENING IN APPOINTMENTS. I WAS AFRAID TO DRIVE IT WITH ONLY 1/2 OF THE WINDSHIELD SEAL INTACT. THEREFORE I LEFT IT AT THE DEALERSHIP FOR REPAIRS. I AM AWAITING RESOLUTION TO THIS SAFETY ISSUE.

NHTSA ID

11191113

Incident

Mar 22, 2019

Mileage

39,000 mi

TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING APPROXIMATELY 60 MPH, THE MOON ROOF BECAME DETACHED FROM THE FRAME AND FLEW OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO MIDWAY FORD (8155 W FLAGLER STREET, MIAMI, FL 33144), BUT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE DEALER STATED THAT THE VEHICLE WARRANTY EXPIRED AT 35,00 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

NHTSA ID

11120631

Incident

Jul 23, 2018

Mileage

40,000 mi

2016 FORD TRANSIT CONNECT TITANIUM. CONSUMER WRITES IN REGARDS GLARES ON WINDSHIELD WHICH THEY FEEL TO BE A SAFETY HAZARD WHILE DRIVING. *LD *JS

NHTSA ID

11065088

Incident

Nov 1, 2017