2015 Forest River Salem Owner Complaints

JUNE 8, 2017, WE WERE TRAVELING SOUTHBOUND ON I-15 IN CENTRAL UTAH. WE WERE TRAVELING AT OR NEAR 60 MILES PER HOUR, WHEN THE VINYL ROOF SEPARATED FROM THE TOP FRONT OF OUR TRAILER. WE IMMEDIATELY STOPPED AT THE 1ST OFF RAMP WE COULD SAFELY GET TOO, AND SECURED IT WITH ROPES TO PREVENT ANY HAZARD TO THE PUBLIC. AT THE TIME OF THIS ROOF FAILURE WE HAD LESS THAN 900 MILES OF ACTUAL HIGHWAY USE. IF WE WOULD HAVE CONTINUED ON WITHOUT SEEING THE PROBLEM THE ROOF COULD HAVE BLOWN COMPLETELY OFF, POSSIBLY BLINDING OTHER MOTORISTS, RESULTING IN POSSIBLE DEATH OR INJURY TO THE PUBLIC. THE MANUFACTURER (FOREST RIVER TRAILERS) HAS COMPLETELY DENIED ANY AND ALL RESPONSIBILITY FOR THESE FAILURE. SINCE OUR INCIDENT, WE HAVE SEEN MANY OTHER FOREST RIVER TRAILERS THAT THIS HAS HAPPENED TO. THIS FAULTY PRODUCT HAS THE POTENTIAL OF CAUSING INJURY OR DEATH TO THE TRAVELING PUBLIC. I BELIEVE THAT THE ROOT CAUSE OF THE VINYL ROOF BECOMING DELAMINATED IS DUE TO THE CHEAP PRESSBOARD SUB-ROOF. THE PRESSBOARD HAS A VERY UNEVEN SURFACE, ALLOWING ONLY PORTIONS OF THE STICKY VINYL FABRIC TO ADHERE. THE REASON I AM BRINGING THIS TO YOUR ATTENTION IS TO HOPEFULLY PREVENT ANYONE ON THE PUBLIC HIGHWAYS FROM LOSS OF LIFE DO TO SUCH A POTENTIAL SAFETY HAZARD.

NHTSA ID

11140755

Incident

Jun 8, 2017

Mileage

875 mi

I BOUGHT AN RV 2015 FOR MAJOR RV IN HESPERIA CALIFORNIA FOREST RIVER SALEM TWO WEEKS AFTER I BOUGHT IT THE PAIN STARTED PULLING OFF THE FRONT THEN TRAILER BRAKES KEPT SHORTING IN AND OUT AND THEN QUIT WORKING ALTOGETHER TOOK IT BACK TO MAJOR RV TOLD HIM ABOUT THE PAINT AND TRAILER BRAKES THEY TOLD ME THEY PUT A SWITCH IN THAT FROM WHEREVER MADE THE SWITCH PUT A WIRE IN THE WRONG PLACE BUT THEY WERE CONTACT IN THE FACTORY TO DO THE PAINT I TOLD HIM SUSPENSION IS HITTING THE BOTTOM OF THE TRAILER CAPACITY IS 1300 AND 50 POUNDS WHAT'S THE TRACK 400 POUNDS FROM FRESHWATER ALL THAT'S GREAT NOTHING MUCH IN THE TRAILER AT ALL BUTT IT TOOK A WHOLE YEAR I SAT AROUND THE CORNER FROM THE FOREST RIVER FACTORY FOR 6 MONTHS IN THE TRAILER PARK WAITING FOR THEM TO CALL ME TO FIX MY TRAILER A FEW WEEKS BEFORE THE WARRANTY EXPIRED THEY ASKED ME TO BRING THE TRAILER AND I HAVE A NEWBORN DAUGHTER WHICH WAS NO PROBLEM BY THAT TIME WE WENT THROUGH THE WHOLE PREGNANCY WITH NOT EVEN AN EMAIL BACK TO US I TOOK THE TRAILER AND THEY REPLACE THE SUSPENSION THE FRESHWATER TANK ALL THE DRAINS IN THE TRAILER WENT THROUGH THE ELECTRICAL SYSTEM I HAD TO RENT A ROOM FOR A WEEK $700 WHEN I GOT THERE THE TRAILER WAS NOT EVEN READY THEY HAD PUT BACK ON A DESTROYED TIRE WHEN I HAD A BRAND NEW SPARE ON THE BACK WHICH I REPLACE ON MY WAY TO COLORADO I NOTICED THE TIRES STARTED WOBBLING AGAIN THE TRAILER WAS BECOMING VERY UNSTABLE AND UNCONTROLLABLE

NHTSA ID

10924681

Incident

Jun 20, 2016

TL* THE CONTACT OWNS A 2015 FOREST RIVER HEMISPHERE (NA). WHILE DRIVING VARIOUS SPEEDS, THE BRAKES FAILED TO RESPOND WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

NHTSA ID

10919075

Incident

Oct 19, 2016

Mileage

10,000 mi

TL* THE CONTACT OWNS A 2015 FOREST VILLA SALEM VILLA (NA). WHILE THE VEHICLE WAS PARKED, THE AWNING DETACHED FROM THE TRAILER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 09/08/16*LJ *JS

NHTSA ID

10884959

Incident

Jul 14, 2016

THE SUSPENSION AND AXLES DO NOT ADEQUATELY SUPPORT THE CHASSIS AT THE ADVERTISED CURB WEIGHT OF THE TRAILER, CAUSING THE AXLES TO WARP AND ALL 4 OF THE TIRES TO FAIL. THE ATTACH POINTS TO THE CHASSIS ALSO DISLODGED AND REQUIRE REPLACEMENT.

NHTSA ID

10884887

Incident

Jun 29, 2016

**ADVISED BY [email protected] TO FORWARD TO YOU FOR ACTION** EXTENSIVE MOLD DAMAGE - COMPROMISED STRUCTURAL/SUSPENSION INTEGRITY DUE TO WATER LEAKAGE FINE/RECALL LEVIED AGAINST MANUFACTURER FOREST RIVER (JULY 2015) FOR FAILURE TO COMPLY REPORTING SAFETY ISSUES. WE OWN A FOREST RIVER SALEM CRUISE LITE, BOUGHT NEW AUG 2015, FAULTY CONSTRUCTION/LEAKS SINCE PURCHASE. REPAIR DONE/NOT RESOLVED. BROUGHT IN AGAIN & CURRENTLY WALLS RIPPED OUT & EXTENSIVE MOLD FOUND BY DEALERSHIP. DEALER ADVOCATED FOR FULL REPLACEMENT (TECHNICIAN HAD TO LEAVE UNIT DUE TO MOLD). FOREST RIVER TOWED IT FROM FL TO GOSHEN, IN FACILITY (WALLS RIPPED OUT, 1000+ MILES ON HIGHWAYS IN HIGH WIND/STRUCTURAL INTEGRITY COMPROMISED DUE TO DAMAGE, NOT TO MENTION EXPOSED MOLD). MONITOR ASSIGNED TO NHTSA RULING PLEASE BE ADVISED VEHICLE CURRENTLY AT FACTORY IF THEY'D LIKE TO SEE DAMAGE FIRSTHAND. AS WELL, PLEASE SEE BBB COMPLAINTS OF SAFETY ISSUES NOT BEING HANDLED. WE ASKED THE REP TO ADDRESS SAFETY, HE REPLIED 'WELL, YOU DID BUY OUR BASE MODEL. THAT'S WHAT WE USE TO KEEP OUR PRODUCTION LINE GOING DURING THE SLOW SEASON'. IF THIS ISN'T AN ADMISSION OF GUILT, NOT SURE WHAT IS. IN OTHER WORDS, IF WE BOUGHT A COROLLA (BASE MODEL) VS A CAMRY.. WOULD IT 'SERVE US RIGHT' IF IT HAD SERIOUS SAFETY FLAWS.. WOULD THE NHTSA BE OK WITH THAT COMMENT? WE ARE URGING SOMEONE (OR THE MONITOR ASSIGNED TO THE NHTSA RULING MADE IN JULY 2015) ... PLEASE GO TO THE FACTORY ASAP. PLEASE ADDRESS THESE SERIOUS SAFETY ISSUES THAT CONTINUE. YOUR RULING MAY HAVE 'SHIFTED' FOREST RIVERS PRACTICES, BUT STILL ARE ALLOWING THEM TO PRODUCE SERIOUSLY FLAWED, UNSAFE PRODUCTS. THIS IS 2ND ATTEMPT TO FIX WATER INTRUSION (NOW W/MOLD). WE WANT REFUND/REPLACEMENT, NOT A 'BAND-AID' AS WAS SUGGESTED & FAILED LAST TIME! CAN'T IN GOOD FAITH RE-SELL THIS UNIT WITH HISTORY OF LEAKING / MOLD. UNSAFE TO REMAIN IN! PLEASE HELP!

NHTSA ID

10821385

Incident

Aug 15, 2015

TL* THE CONTACT OWNS A 2015 FOREST RIVER SALEM. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT ONLY EMITTED WARM AIR, THE CHASSIS TWISTED, THE ELECTRIC JACKS DID NOT FUNCTION, AND SEALS WERE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR CONDITIONER UNIT WAS REPLACED ON FIVE SEPARATE OCCASIONS. THE CHASSIS WAS WELDED BACK INTO POSITION. IN ADDITION, THE FRACTURED SEALS AND ELECTRIC JACKS WERE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10786307

Incident

Jul 18, 2014

TL* THE CONTACT OWNS A 2015 FOREST RIVER SALEM FIFTH WHEEL TRAILER. WHILE DRIVING AT 60 MPH, THE RUBBERIZED ROOF SEPARATED FROM THE VEHICLE. THE TRAILER WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE ROOF WAS IMPROPERLY INSTALLED AND IMPROPERLY GLUED TO THE VEHICLE SURFACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10745756

Incident

Jun 30, 2015